TCAP Bingo

This bingo card has a free space and 31 words: Client doesn’t know dogs weight, Schedule a Dallas/Fort Worth Free S/N, Make/Take 50 calls, Inform 3 clients on how to obtain a copy of records, Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule., Recommend a puppy/kitten s/n package to 3 clients, Inform 5 clients of our wellness special., Schedule 2 dentals for the same client, Schedule 2 S/Ns for 3 clients., Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females), Have a client compliment you, Fill out 3 “thank you” notes to teammates, Schedule pets with coordinating names, Look up records for 5 pets, Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough, Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist), Give walk in vaccination hours to 10 clients., Customer changes mind when asked for the deposit, Book an appointment and end the call in 3 mins or less, Have a customer try to book a dental for a pet 10 years or a spay for a pet 5, Client forfeits a deposit, Have a client ask for the direct number to a clinic, Educate 5 clients on our Feral Cat program., Have someone ask about vouchers or discounts, Have someone try to schedule a vaccine appointment., Use the "HEARTS" method to de-escalate an upset client, Book 5 dental appoinments., Book 15 appointments before noon, A client tells you a personal story., Have an owner tell you they are going to be late and Have a client ask if they have to bring pet in for medication refill.

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