Schedule2 S/Ns for3 clients.Clientforfeits adepositRecommendapuppy/kittens/n packageto 3 clientsLook uprecordsfor 5 petsHavesomeone tryto schedulea vaccineappointment.Schedulepets withcoordinatingnamesClientdoesn’tknow dogsweightClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Customerchangesmind whenasked for thedepositBook 5 dentalappoinments.Give walk invaccinationhours to 10clients.Have anowner tellyou they aregoing to belateA clienttells you apersonalstory.Inform 3clients onhow to obtaina copy ofrecordsHavesomeoneask aboutvouchers ordiscountsUse the"HEARTS"method to de-escalate anupset clientHave acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Casually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Have a clientask if they haveto bring pet infor medicationrefillHave a clientask for thedirectnumber to aclinicMake/Take50 callsInform 5clients ofour wellnessspecial.Fill out 3“thank you”notes toteammatesBook 15appointmentsbefore noonHave aclientcomplimentyouSchedule aDallas/FortWorth FreeS/NEducate 5clients onour Feral Catprogram.Client usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Schedule 2dentals forthe sameclientRemembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughBook anappointmentand end thecall in 3 minsor lessSchedule2 S/Ns for3 clients.Clientforfeits adepositRecommendapuppy/kittens/n packageto 3 clientsLook uprecordsfor 5 petsHavesomeone tryto schedulea vaccineappointment.Schedulepets withcoordinatingnamesClientdoesn’tknow dogsweightClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Customerchangesmind whenasked for thedepositBook 5 dentalappoinments.Give walk invaccinationhours to 10clients.Have anowner tellyou they aregoing to belateA clienttells you apersonalstory.Inform 3clients onhow to obtaina copy ofrecordsHavesomeoneask aboutvouchers ordiscountsUse the"HEARTS"method to de-escalate anupset clientHave acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Casually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Have a clientask if they haveto bring pet infor medicationrefillHave a clientask for thedirectnumber to aclinicMake/Take50 callsInform 5clients ofour wellnessspecial.Fill out 3“thank you”notes toteammatesBook 15appointmentsbefore noonHave aclientcomplimentyouSchedule aDallas/FortWorth FreeS/NEducate 5clients onour Feral Catprogram.Client usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Schedule 2dentals forthe sameclientRemembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughBook anappointmentand end thecall in 3 minsor less

TCAP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule 2 S/Ns for 3 clients.
  2. Client forfeits a deposit
  3. Recommend a puppy/kitten s/n package to 3 clients
  4. Look up records for 5 pets
  5. Have someone try to schedule a vaccine appointment.
  6. Schedule pets with coordinating names
  7. Client doesn’t know dogs weight
  8. Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
  9. Customer changes mind when asked for the deposit
  10. Book 5 dental appoinments.
  11. Give walk in vaccination hours to 10 clients.
  12. Have an owner tell you they are going to be late
  13. A client tells you a personal story.
  14. Inform 3 clients on how to obtain a copy of records
  15. Have someone ask about vouchers or discounts
  16. Use the "HEARTS" method to de-escalate an upset client
  17. Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
  18. Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
  19. Have a client ask if they have to bring pet in for medication refill
  20. Have a client ask for the direct number to a clinic
  21. Make/Take 50 calls
  22. Inform 5 clients of our wellness special.
  23. Fill out 3 “thank you” notes to teammates
  24. Book 15 appointments before noon
  25. Have a client compliment you
  26. Schedule a Dallas/Fort Worth Free S/N
  27. Educate 5 clients on our Feral Cat program.
  28. Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
  29. Schedule 2 dentals for the same client
  30. Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
  31. Book an appointment and end the call in 3 mins or less