Educate 5clients onour Feral Catprogram.Fill out 3“thank you”notes toteammatesClientforfeits adepositA clienttells you apersonalstory.Make/Take50 callsRemembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughHave acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Recommendapuppy/kittens/n packageto 3 clientsSchedule2 S/Ns for3 clients.Client usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Have a clientask if they haveto bring pet infor medicationrefillHave a clientask for thedirectnumber to aclinicCasually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Havesomeoneask aboutvouchers ordiscountsSchedulepets withcoordinatingnamesGive walk invaccinationhours to 10clients.Book 15appointmentsbefore noonClientdoesn’tknow dogsweightInform 5clients ofour wellnessspecial.Look uprecordsfor 5 petsHave aclientcomplimentyouBook 5 dentalappoinments.Customerchangesmind whenasked for thedepositBook anappointmentand end thecall in 3 minsor lessUse the"HEARTS"method to de-escalate anupset clientHave anowner tellyou they aregoing to belateInform 3clients onhow to obtaina copy ofrecordsHavesomeone tryto schedulea vaccineappointment.Schedule aDallas/FortWorth FreeS/NSchedule 2dentals forthe sameclientClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Educate 5clients onour Feral Catprogram.Fill out 3“thank you”notes toteammatesClientforfeits adepositA clienttells you apersonalstory.Make/Take50 callsRemembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughHave acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Recommendapuppy/kittens/n packageto 3 clientsSchedule2 S/Ns for3 clients.Client usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Have a clientask if they haveto bring pet infor medicationrefillHave a clientask for thedirectnumber to aclinicCasually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Havesomeoneask aboutvouchers ordiscountsSchedulepets withcoordinatingnamesGive walk invaccinationhours to 10clients.Book 15appointmentsbefore noonClientdoesn’tknow dogsweightInform 5clients ofour wellnessspecial.Look uprecordsfor 5 petsHave aclientcomplimentyouBook 5 dentalappoinments.Customerchangesmind whenasked for thedepositBook anappointmentand end thecall in 3 minsor lessUse the"HEARTS"method to de-escalate anupset clientHave anowner tellyou they aregoing to belateInform 3clients onhow to obtaina copy ofrecordsHavesomeone tryto schedulea vaccineappointment.Schedule aDallas/FortWorth FreeS/NSchedule 2dentals forthe sameclientClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.

TCAP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educate 5 clients on our Feral Cat program.
  2. Fill out 3 “thank you” notes to teammates
  3. Client forfeits a deposit
  4. A client tells you a personal story.
  5. Make/Take 50 calls
  6. Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
  7. Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
  8. Recommend a puppy/kitten s/n package to 3 clients
  9. Schedule 2 S/Ns for 3 clients.
  10. Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
  11. Have a client ask if they have to bring pet in for medication refill
  12. Have a client ask for the direct number to a clinic
  13. Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
  14. Have someone ask about vouchers or discounts
  15. Schedule pets with coordinating names
  16. Give walk in vaccination hours to 10 clients.
  17. Book 15 appointments before noon
  18. Client doesn’t know dogs weight
  19. Inform 5 clients of our wellness special.
  20. Look up records for 5 pets
  21. Have a client compliment you
  22. Book 5 dental appoinments.
  23. Customer changes mind when asked for the deposit
  24. Book an appointment and end the call in 3 mins or less
  25. Use the "HEARTS" method to de-escalate an upset client
  26. Have an owner tell you they are going to be late
  27. Inform 3 clients on how to obtain a copy of records
  28. Have someone try to schedule a vaccine appointment.
  29. Schedule a Dallas/Fort Worth Free S/N
  30. Schedule 2 dentals for the same client
  31. Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.