(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Have a client compliment you
Look up records for 5 pets
Make/Take 50 calls
Client doesn’t know dogs weight
A client tells you a personal story.
Schedule a Dallas/Fort Worth Free S/N
Have a client ask for the direct number to a clinic
Schedule 2 dentals for the same client
Have an owner tell you they are going to be late
Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
Inform 3 clients on how to obtain a copy of records
Have someone try to schedule a vaccine appointment.
Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
Schedule 2 S/Ns for 3 clients.
Book 5 dental appoinments.
Inform 5 clients of our wellness special.
Have a client ask if they have to bring pet in for medication refill
Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
Educate 5 clients on our Feral Cat program.
Client forfeits a deposit
Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
Use the "HEARTS" method to de-escalate an upset client
Book 15 appointments before noon
Schedule pets with coordinating names
Book an appointment and end the call in 3 mins or less
