Recommendapuppy/kittens/n packageto 3 clientsBook anappointmentand end thecall in 3 minsor lessA clienttells you apersonalstory.Have a clientask if they haveto bring pet infor medicationrefillHavesomeone tryto schedulea vaccineappointment.Client doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Look uprecordsfor 5 petsEducate 5clients onour Feral Catprogram.Schedule 2dentals forthe sameclientClient usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Inform 3clients onhow to obtaina copy ofrecordsCustomerchangesmind whenasked for thedepositCasually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Fill out 3“thank you”notes toteammatesSchedule aDallas/FortWorth FreeS/NHavesomeoneask aboutvouchers ordiscountsClientdoesn’tknow dogsweightBook 5 dentalappoinments.Have a clientask for thedirectnumber to aclinicMake/Take50 callsRemembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughClientforfeits adepositSchedulepets withcoordinatingnamesGive walk invaccinationhours to 10clients.Have acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Inform 5clients ofour wellnessspecial.Have anowner tellyou they aregoing to belateBook 15appointmentsbefore noonSchedule2 S/Ns for3 clients.Use the"HEARTS"method to de-escalate anupset clientHave aclientcomplimentyouRecommendapuppy/kittens/n packageto 3 clientsBook anappointmentand end thecall in 3 minsor lessA clienttells you apersonalstory.Have a clientask if they haveto bring pet infor medicationrefillHavesomeone tryto schedulea vaccineappointment.Client doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Look uprecordsfor 5 petsEducate 5clients onour Feral Catprogram.Schedule 2dentals forthe sameclientClient usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Inform 3clients onhow to obtaina copy ofrecordsCustomerchangesmind whenasked for thedepositCasually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Fill out 3“thank you”notes toteammatesSchedule aDallas/FortWorth FreeS/NHavesomeoneask aboutvouchers ordiscountsClientdoesn’tknow dogsweightBook 5 dentalappoinments.Have a clientask for thedirectnumber to aclinicMake/Take50 callsRemembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughClientforfeits adepositSchedulepets withcoordinatingnamesGive walk invaccinationhours to 10clients.Have acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Inform 5clients ofour wellnessspecial.Have anowner tellyou they aregoing to belateBook 15appointmentsbefore noonSchedule2 S/Ns for3 clients.Use the"HEARTS"method to de-escalate anupset clientHave aclientcomplimentyou

TCAP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recommend a puppy/kitten s/n package to 3 clients
  2. Book an appointment and end the call in 3 mins or less
  3. A client tells you a personal story.
  4. Have a client ask if they have to bring pet in for medication refill
  5. Have someone try to schedule a vaccine appointment.
  6. Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
  7. Look up records for 5 pets
  8. Educate 5 clients on our Feral Cat program.
  9. Schedule 2 dentals for the same client
  10. Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
  11. Inform 3 clients on how to obtain a copy of records
  12. Customer changes mind when asked for the deposit
  13. Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
  14. Fill out 3 “thank you” notes to teammates
  15. Schedule a Dallas/Fort Worth Free S/N
  16. Have someone ask about vouchers or discounts
  17. Client doesn’t know dogs weight
  18. Book 5 dental appoinments.
  19. Have a client ask for the direct number to a clinic
  20. Make/Take 50 calls
  21. Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
  22. Client forfeits a deposit
  23. Schedule pets with coordinating names
  24. Give walk in vaccination hours to 10 clients.
  25. Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
  26. Inform 5 clients of our wellness special.
  27. Have an owner tell you they are going to be late
  28. Book 15 appointments before noon
  29. Schedule 2 S/Ns for 3 clients.
  30. Use the "HEARTS" method to de-escalate an upset client
  31. Have a client compliment you