(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
Schedule 2 dentals for the same client
Recommend a puppy/kitten s/n package to 3 clients
Use the "HEARTS" method to de-escalate an upset client
Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
A client tells you a personal story.
Client doesn’t know dogs weight
Have someone try to schedule a vaccine appointment.
Have an owner tell you they are going to be late
Educate 5 clients on our Feral Cat program.
Have someone ask about vouchers or discounts
Book an appointment and end the call in 3 mins or less
Book 5 dental appoinments.
Look up records for 5 pets
Inform 5 clients of our wellness special.
Book 15 appointments before noon
Schedule pets with coordinating names
Client forfeits a deposit
Inform 3 clients on how to obtain a copy of records
Customer changes mind when asked for the deposit
Make/Take 50 calls
Schedule 2 S/Ns for 3 clients.
Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
Have a client ask if they have to bring pet in for medication refill
Schedule a Dallas/Fort Worth Free S/N
Have a client ask for the direct number to a clinic
