(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Have a client ask if they have to bring pet in for medication refill
A client tells you a personal story.
Book an appointment and end the call in 3 mins or less
Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
Client forfeits a deposit
Recommend a puppy/kitten s/n package to 3 clients
Schedule a Dallas/Fort Worth Free S/N
Schedule 2 S/Ns for 3 clients.
Educate 5 clients on our Feral Cat program.
Have a client compliment you
Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
Customer changes mind when asked for the deposit
Have an owner tell you they are going to be late
Fill out 3 “thank you” notes to teammates
Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
Look up records for 5 pets
Use the "HEARTS" method to de-escalate an upset client
Have someone ask about vouchers or discounts
Inform 5 clients of our wellness special.
Have someone try to schedule a vaccine appointment.
Have a client ask for the direct number to a clinic
Schedule 2 dentals for the same client
Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
Inform 3 clients on how to obtain a copy of records
Book 5 dental appoinments.
Make/Take 50 calls
Schedule pets with coordinating names
Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
