Inform 3clients onhow to obtaina copy ofrecordsSchedule2 S/Ns for3 clients.Inform 5clients ofour wellnessspecial.Have a clientask for thedirectnumber to aclinicFill out 3“thank you”notes toteammatesClientforfeits adepositCustomerchangesmind whenasked for thedepositA clienttells you apersonalstory.Have a clientask if they haveto bring pet infor medicationrefillGive walk invaccinationhours to 10clients.Look uprecordsfor 5 petsClientdoesn’tknow dogsweightHave acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Recommendapuppy/kittens/n packageto 3 clientsClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Casually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Make/Take50 callsBook 5 dentalappoinments.Have aclientcomplimentyouEducate 5clients onour Feral Catprogram.Remembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughSchedule 2dentals forthe sameclientHavesomeoneask aboutvouchers ordiscountsSchedule aDallas/FortWorth FreeS/NHavesomeone tryto schedulea vaccineappointment.Book 15appointmentsbefore noonBook anappointmentand end thecall in 3 minsor lessSchedulepets withcoordinatingnamesHave anowner tellyou they aregoing to belateClient usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Use the"HEARTS"method to de-escalate anupset clientInform 3clients onhow to obtaina copy ofrecordsSchedule2 S/Ns for3 clients.Inform 5clients ofour wellnessspecial.Have a clientask for thedirectnumber to aclinicFill out 3“thank you”notes toteammatesClientforfeits adepositCustomerchangesmind whenasked for thedepositA clienttells you apersonalstory.Have a clientask if they haveto bring pet infor medicationrefillGive walk invaccinationhours to 10clients.Look uprecordsfor 5 petsClientdoesn’tknow dogsweightHave acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Recommendapuppy/kittens/n packageto 3 clientsClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Casually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Make/Take50 callsBook 5 dentalappoinments.Have aclientcomplimentyouEducate 5clients onour Feral Catprogram.Remembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughSchedule 2dentals forthe sameclientHavesomeoneask aboutvouchers ordiscountsSchedule aDallas/FortWorth FreeS/NHavesomeone tryto schedulea vaccineappointment.Book 15appointmentsbefore noonBook anappointmentand end thecall in 3 minsor lessSchedulepets withcoordinatingnamesHave anowner tellyou they aregoing to belateClient usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Use the"HEARTS"method to de-escalate anupset client

TCAP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Inform 3 clients on how to obtain a copy of records
  2. Schedule 2 S/Ns for 3 clients.
  3. Inform 5 clients of our wellness special.
  4. Have a client ask for the direct number to a clinic
  5. Fill out 3 “thank you” notes to teammates
  6. Client forfeits a deposit
  7. Customer changes mind when asked for the deposit
  8. A client tells you a personal story.
  9. Have a client ask if they have to bring pet in for medication refill
  10. Give walk in vaccination hours to 10 clients.
  11. Look up records for 5 pets
  12. Client doesn’t know dogs weight
  13. Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
  14. Recommend a puppy/kitten s/n package to 3 clients
  15. Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
  16. Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
  17. Make/Take 50 calls
  18. Book 5 dental appoinments.
  19. Have a client compliment you
  20. Educate 5 clients on our Feral Cat program.
  21. Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
  22. Schedule 2 dentals for the same client
  23. Have someone ask about vouchers or discounts
  24. Schedule a Dallas/Fort Worth Free S/N
  25. Have someone try to schedule a vaccine appointment.
  26. Book 15 appointments before noon
  27. Book an appointment and end the call in 3 mins or less
  28. Schedule pets with coordinating names
  29. Have an owner tell you they are going to be late
  30. Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
  31. Use the "HEARTS" method to de-escalate an upset client