(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Book an appointment and end the call in 3 mins or less
Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
Fill out 3 “thank you” notes to teammates
Recommend a puppy/kitten s/n package to 3 clients
Have a client ask if they have to bring pet in for medication refill
Schedule 2 S/Ns for 3 clients.
Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
Have a client ask for the direct number to a clinic
Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
Book 5 dental appoinments.
Have a client compliment you
Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
Client doesn’t know dogs weight
Inform 5 clients of our wellness special.
Have someone ask about vouchers or discounts
Look up records for 5 pets
Schedule pets with coordinating names
Schedule 2 dentals for the same client
Inform 3 clients on how to obtain a copy of records
Schedule a Dallas/Fort Worth Free S/N
Educate 5 clients on our Feral Cat program.
Make/Take 50 calls
Have someone try to schedule a vaccine appointment.
Book 15 appointments before noon
Use the "HEARTS" method to de-escalate an upset client
