(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Recommend a puppy/kitten s/n package to 3 clients
Have someone try to schedule a vaccine appointment.
Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
Have a client ask for the direct number to a clinic
Schedule 2 dentals for the same client
Use the "HEARTS" method to de-escalate an upset client
Fill out 3 “thank you” notes to teammates
Educate 5 clients on our Feral Cat program.
Inform 3 clients on how to obtain a copy of records
Schedule pets with coordinating names
Book 5 dental appoinments.
Have an owner tell you they are going to be late
Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
Customer changes mind when asked for the deposit
A client tells you a personal story.
Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
Schedule a Dallas/Fort Worth Free S/N
Book an appointment and end the call in 3 mins or less
Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
Inform 5 clients of our wellness special.
Have a client compliment you
Client forfeits a deposit
Have someone ask about vouchers or discounts
Book 15 appointments before noon
Look up records for 5 pets
Have a client ask if they have to bring pet in for medication refill
Schedule 2 S/Ns for 3 clients.
Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
