Inform 3clients onhow to obtaina copy ofrecordsClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Fill out 3“thank you”notes toteammatesClientforfeits adepositInform 5clients ofour wellnessspecial.Customerchangesmind whenasked for thedepositHave a clientask for thedirectnumber to aclinicHave aclientcomplimentyouEducate 5clients onour Feral Catprogram.Schedulepets withcoordinatingnamesHave a clientask if they haveto bring pet infor medicationrefillSchedule aDallas/FortWorth FreeS/NBook 15appointmentsbefore noonCasually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Schedule2 S/Ns for3 clients.Book anappointmentand end thecall in 3 minsor lessHavesomeoneask aboutvouchers ordiscountsUse the"HEARTS"method to de-escalate anupset clientBook 5 dentalappoinments.Schedule 2dentals forthe sameclientHave acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Give walk invaccinationhours to 10clients.Remembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughRecommendapuppy/kittens/n packageto 3 clientsA clienttells you apersonalstory.Client usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Clientdoesn’tknow dogsweightHave anowner tellyou they aregoing to belateLook uprecordsfor 5 petsMake/Take50 callsHavesomeone tryto schedulea vaccineappointment.Inform 3clients onhow to obtaina copy ofrecordsClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Fill out 3“thank you”notes toteammatesClientforfeits adepositInform 5clients ofour wellnessspecial.Customerchangesmind whenasked for thedepositHave a clientask for thedirectnumber to aclinicHave aclientcomplimentyouEducate 5clients onour Feral Catprogram.Schedulepets withcoordinatingnamesHave a clientask if they haveto bring pet infor medicationrefillSchedule aDallas/FortWorth FreeS/NBook 15appointmentsbefore noonCasually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Schedule2 S/Ns for3 clients.Book anappointmentand end thecall in 3 minsor lessHavesomeoneask aboutvouchers ordiscountsUse the"HEARTS"method to de-escalate anupset clientBook 5 dentalappoinments.Schedule 2dentals forthe sameclientHave acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Give walk invaccinationhours to 10clients.Remembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughRecommendapuppy/kittens/n packageto 3 clientsA clienttells you apersonalstory.Client usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Clientdoesn’tknow dogsweightHave anowner tellyou they aregoing to belateLook uprecordsfor 5 petsMake/Take50 callsHavesomeone tryto schedulea vaccineappointment.

TCAP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
  1. Inform 3 clients on how to obtain a copy of records
  2. Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
  3. Fill out 3 “thank you” notes to teammates
  4. Client forfeits a deposit
  5. Inform 5 clients of our wellness special.
  6. Customer changes mind when asked for the deposit
  7. Have a client ask for the direct number to a clinic
  8. Have a client compliment you
  9. Educate 5 clients on our Feral Cat program.
  10. Schedule pets with coordinating names
  11. Have a client ask if they have to bring pet in for medication refill
  12. Schedule a Dallas/Fort Worth Free S/N
  13. Book 15 appointments before noon
  14. Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
  15. Schedule 2 S/Ns for 3 clients.
  16. Book an appointment and end the call in 3 mins or less
  17. Have someone ask about vouchers or discounts
  18. Use the "HEARTS" method to de-escalate an upset client
  19. Book 5 dental appoinments.
  20. Schedule 2 dentals for the same client
  21. Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
  22. Give walk in vaccination hours to 10 clients.
  23. Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
  24. Recommend a puppy/kitten s/n package to 3 clients
  25. A client tells you a personal story.
  26. Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
  27. Client doesn’t know dogs weight
  28. Have an owner tell you they are going to be late
  29. Look up records for 5 pets
  30. Make/Take 50 calls
  31. Have someone try to schedule a vaccine appointment.