(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Educate 5 clients on our Feral Cat program.
Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
Inform 3 clients on how to obtain a copy of records
Fill out 3 “thank you” notes to teammates
Look up records for 5 pets
Schedule pets with coordinating names
Have a client ask for the direct number to a clinic
Customer changes mind when asked for the deposit
Recommend a puppy/kitten s/n package to 3 clients
Have someone try to schedule a vaccine appointment.
Book 5 dental appoinments.
Use the "HEARTS" method to de-escalate an upset client
Have a client compliment you
Schedule 2 S/Ns for 3 clients.
Inform 5 clients of our wellness special.
Client doesn’t know dogs weight
Schedule 2 dentals for the same client
Book 15 appointments before noon
Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
Schedule a Dallas/Fort Worth Free S/N
Have someone ask about vouchers or discounts
Client forfeits a deposit
A client tells you a personal story.
Have an owner tell you they are going to be late
Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
Have a client ask if they have to bring pet in for medication refill
Book an appointment and end the call in 3 mins or less
Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
