Book 15appointmentsbefore noonEducate 5clients onour Feral Catprogram.Client usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)A clienttells you apersonalstory.Recommendapuppy/kittens/n packageto 3 clientsHave a clientask for thedirectnumber to aclinicHavesomeoneask aboutvouchers ordiscountsSchedulepets withcoordinatingnamesBook anappointmentand end thecall in 3 minsor lessFill out 3“thank you”notes toteammatesMake/Take50 callsHave anowner tellyou they aregoing to belateUse the"HEARTS"method to de-escalate anupset clientHave aclientcomplimentyouLook uprecordsfor 5 petsHavesomeone tryto schedulea vaccineappointment.Clientdoesn’tknow dogsweightClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Give walk invaccinationhours to 10clients.Book 5 dentalappoinments.Inform 5clients ofour wellnessspecial.Schedule aDallas/FortWorth FreeS/NCustomerchangesmind whenasked for thedepositRemembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughHave a clientask if they haveto bring pet infor medicationrefillCasually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Have acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Clientforfeits adepositSchedule 2dentals forthe sameclientSchedule2 S/Ns for3 clients.Inform 3clients onhow to obtaina copy ofrecordsBook 15appointmentsbefore noonEducate 5clients onour Feral Catprogram.Client usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)A clienttells you apersonalstory.Recommendapuppy/kittens/n packageto 3 clientsHave a clientask for thedirectnumber to aclinicHavesomeoneask aboutvouchers ordiscountsSchedulepets withcoordinatingnamesBook anappointmentand end thecall in 3 minsor lessFill out 3“thank you”notes toteammatesMake/Take50 callsHave anowner tellyou they aregoing to belateUse the"HEARTS"method to de-escalate anupset clientHave aclientcomplimentyouLook uprecordsfor 5 petsHavesomeone tryto schedulea vaccineappointment.Clientdoesn’tknow dogsweightClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Give walk invaccinationhours to 10clients.Book 5 dentalappoinments.Inform 5clients ofour wellnessspecial.Schedule aDallas/FortWorth FreeS/NCustomerchangesmind whenasked for thedepositRemembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughHave a clientask if they haveto bring pet infor medicationrefillCasually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Have acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Clientforfeits adepositSchedule 2dentals forthe sameclientSchedule2 S/Ns for3 clients.Inform 3clients onhow to obtaina copy ofrecords

TCAP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Book 15 appointments before noon
  2. Educate 5 clients on our Feral Cat program.
  3. Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
  4. A client tells you a personal story.
  5. Recommend a puppy/kitten s/n package to 3 clients
  6. Have a client ask for the direct number to a clinic
  7. Have someone ask about vouchers or discounts
  8. Schedule pets with coordinating names
  9. Book an appointment and end the call in 3 mins or less
  10. Fill out 3 “thank you” notes to teammates
  11. Make/Take 50 calls
  12. Have an owner tell you they are going to be late
  13. Use the "HEARTS" method to de-escalate an upset client
  14. Have a client compliment you
  15. Look up records for 5 pets
  16. Have someone try to schedule a vaccine appointment.
  17. Client doesn’t know dogs weight
  18. Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
  19. Give walk in vaccination hours to 10 clients.
  20. Book 5 dental appoinments.
  21. Inform 5 clients of our wellness special.
  22. Schedule a Dallas/Fort Worth Free S/N
  23. Customer changes mind when asked for the deposit
  24. Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
  25. Have a client ask if they have to bring pet in for medication refill
  26. Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
  27. Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
  28. Client forfeits a deposit
  29. Schedule 2 dentals for the same client
  30. Schedule 2 S/Ns for 3 clients.
  31. Inform 3 clients on how to obtain a copy of records