Recommendapuppy/kittens/n packageto 3 clientsHavesomeone tryto schedulea vaccineappointment.Customerchangesmind whenasked for thedepositInform 5clients ofour wellnessspecial.Book anappointmentand end thecall in 3 minsor lessHave a clientask for thedirectnumber to aclinicCasually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Fill out 3“thank you”notes toteammatesSchedule2 S/Ns for3 clients.Book 15appointmentsbefore noonGive walk invaccinationhours to 10clients.Havesomeoneask aboutvouchers ordiscountsA clienttells you apersonalstory.Schedulepets withcoordinatingnamesMake/Take50 callsInform 3clients onhow to obtaina copy ofrecordsEducate 5clients onour Feral Catprogram.Have a clientask if they haveto bring pet infor medicationrefillHave acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Book 5 dentalappoinments.Remembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Schedule 2dentals forthe sameclientLook uprecordsfor 5 petsUse the"HEARTS"method to de-escalate anupset clientSchedule aDallas/FortWorth FreeS/NClientdoesn’tknow dogsweightClientforfeits adepositHave aclientcomplimentyouHave anowner tellyou they aregoing to belateClient usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Recommendapuppy/kittens/n packageto 3 clientsHavesomeone tryto schedulea vaccineappointment.Customerchangesmind whenasked for thedepositInform 5clients ofour wellnessspecial.Book anappointmentand end thecall in 3 minsor lessHave a clientask for thedirectnumber to aclinicCasually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Fill out 3“thank you”notes toteammatesSchedule2 S/Ns for3 clients.Book 15appointmentsbefore noonGive walk invaccinationhours to 10clients.Havesomeoneask aboutvouchers ordiscountsA clienttells you apersonalstory.Schedulepets withcoordinatingnamesMake/Take50 callsInform 3clients onhow to obtaina copy ofrecordsEducate 5clients onour Feral Catprogram.Have a clientask if they haveto bring pet infor medicationrefillHave acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Book 5 dentalappoinments.Remembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Schedule 2dentals forthe sameclientLook uprecordsfor 5 petsUse the"HEARTS"method to de-escalate anupset clientSchedule aDallas/FortWorth FreeS/NClientdoesn’tknow dogsweightClientforfeits adepositHave aclientcomplimentyouHave anowner tellyou they aregoing to belateClient usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)

TCAP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recommend a puppy/kitten s/n package to 3 clients
  2. Have someone try to schedule a vaccine appointment.
  3. Customer changes mind when asked for the deposit
  4. Inform 5 clients of our wellness special.
  5. Book an appointment and end the call in 3 mins or less
  6. Have a client ask for the direct number to a clinic
  7. Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
  8. Fill out 3 “thank you” notes to teammates
  9. Schedule 2 S/Ns for 3 clients.
  10. Book 15 appointments before noon
  11. Give walk in vaccination hours to 10 clients.
  12. Have someone ask about vouchers or discounts
  13. A client tells you a personal story.
  14. Schedule pets with coordinating names
  15. Make/Take 50 calls
  16. Inform 3 clients on how to obtain a copy of records
  17. Educate 5 clients on our Feral Cat program.
  18. Have a client ask if they have to bring pet in for medication refill
  19. Have a customer try to book a dental for a pet 10 years or a spay for a pet 5
  20. Book 5 dental appoinments.
  21. Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
  22. Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
  23. Schedule 2 dentals for the same client
  24. Look up records for 5 pets
  25. Use the "HEARTS" method to de-escalate an upset client
  26. Schedule a Dallas/Fort Worth Free S/N
  27. Client doesn’t know dogs weight
  28. Client forfeits a deposit
  29. Have a client compliment you
  30. Have an owner tell you they are going to be late
  31. Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)