Look uprecordsfor 5 petsSchedule 2dentals forthe sameclientSchedulepets withcoordinatingnamesBook anappointmentand end thecall in 3 minsor lessHave aclientcomplimentyouInform 5clients ofour wellnessspecial.Book 15appointmentsbefore noonRemembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughFill out 3“thank you”notes toteammatesSchedule aDallas/FortWorth FreeS/NClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Have a clientask if they haveto bring pet infor medicationrefillHave anowner tellyou they aregoing to belateCasually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Make/Take50 callsClient usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Give walk invaccinationhours to 10clients.Havesomeone tryto schedulea vaccineappointment.Use the"HEARTS"method to de-escalate anupset clientA clienttells you apersonalstory.Clientdoesn’tknow dogsweightRecommendapuppy/kittens/n packageto 3 clientsHavesomeoneask aboutvouchers ordiscountsHave a clientask for thedirectnumber to aclinicCustomerchangesmind whenasked for thedepositInform 3clients onhow to obtaina copy ofrecordsBook 5 dentalappoinments.Clientforfeits adepositSchedule2 S/Ns for3 clients.Educate 5clients onour Feral Catprogram.Have acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5Look uprecordsfor 5 petsSchedule 2dentals forthe sameclientSchedulepets withcoordinatingnamesBook anappointmentand end thecall in 3 minsor lessHave aclientcomplimentyouInform 5clients ofour wellnessspecial.Book 15appointmentsbefore noonRemembering your“Why”. Write down whyyou chose to work atTCAP and put it in yourcubicle to rememberwhat motivated you towork here when timesget toughFill out 3“thank you”notes toteammatesSchedule aDallas/FortWorth FreeS/NClient doesn’t wantto wait that long foran appointment.Recommendanother locationwith a shorter timeframe to schedule.Have a clientask if they haveto bring pet infor medicationrefillHave anowner tellyou they aregoing to belateCasually slip a“meow” into theconversation. (Ex.Right meow weare fully bookedbut I can get youon the waitlist)Make/Take50 callsClient usesincorrect term fortheir petssterilization. (Spray,spayeded, nurtured,spay for males,neuter for females)Give walk invaccinationhours to 10clients.Havesomeone tryto schedulea vaccineappointment.Use the"HEARTS"method to de-escalate anupset clientA clienttells you apersonalstory.Clientdoesn’tknow dogsweightRecommendapuppy/kittens/n packageto 3 clientsHavesomeoneask aboutvouchers ordiscountsHave a clientask for thedirectnumber to aclinicCustomerchangesmind whenasked for thedepositInform 3clients onhow to obtaina copy ofrecordsBook 5 dentalappoinments.Clientforfeits adepositSchedule2 S/Ns for3 clients.Educate 5clients onour Feral Catprogram.Have acustomer try tobook a dentalfor a pet 10years or a spayfor a pet 5

TCAP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Look up records for 5 pets
  2. Schedule 2 dentals for the same client
  3. Schedule pets with coordinating names
  4. Book an appointment and end the call in 3 mins or less
  5. Have a client compliment you
  6. Inform 5 clients of our wellness special.
  7. Book 15 appointments before noon
  8. Remembering your “Why”. Write down why you chose to work at TCAP and put it in your cubicle to remember what motivated you to work here when times get tough
  9. Fill out 3 “thank you” notes to teammates
  10. Schedule a Dallas/Fort Worth Free S/N
  11. Client doesn’t want to wait that long for an appointment. Recommend another location with a shorter time frame to schedule.
  12. Have a client ask if they have to bring pet in for medication refill
  13. Have an owner tell you they are going to be late
  14. Casually slip a “meow” into the conversation. (Ex. Right meow we are fully booked but I can get you on the waitlist)
  15. Make/Take 50 calls
  16. Client uses incorrect term for their pets sterilization. (Spray, spayeded, nurtured, spay for males, neuter for females)
  17. Give walk in vaccination hours to 10 clients.
  18. Have someone try to schedule a vaccine appointment.
  19. Use the "HEARTS" method to de-escalate an upset client
  20. A client tells you a personal story.
  21. Client doesn’t know dogs weight
  22. Recommend a puppy/kitten s/n package to 3 clients
  23. Have someone ask about vouchers or discounts
  24. Have a client ask for the direct number to a clinic
  25. Customer changes mind when asked for the deposit
  26. Inform 3 clients on how to obtain a copy of records
  27. Book 5 dental appoinments.
  28. Client forfeits a deposit
  29. Schedule 2 S/Ns for 3 clients.
  30. Educate 5 clients on our Feral Cat program.
  31. Have a customer try to book a dental for a pet 10 years or a spay for a pet 5