This bingo card has a free space and 24 words: CUSTOMER DOESN'T HAVE THEIR CASE NUMBER, CALLER PUTS YOU ON HOLD AND DOESN'T COME BACK, USE A QUICK CODE, FI NAME THAT STARTS WITH D, ROBOT/GHOST CALL, VENDOR CASE, FI NAME STARTS WITH "FIRST", CALLER SAYS "THEY'LL KNOW WHAT IT'S REGARDING", YOU REACH SUPPORTS VOICEMAIL, PICK UP A CASE WITH MORE THAN 2 TRANSFERS, COVERED SS FOR BREAK/LUNCH, PHONE NUMBER STARTS WITH 2 - EXCLUDING AREA CODE, HOLD MUSIC CRUSHER, FIND CORRECT LOCAL CONTACT USING ONE NOTE, CALLER SAYS "I GOT A CALL FROM THIS NUMBER....", CALLERS NAME STARTS WITH 'M', CALLERS NAME STARTS WITH 'B', SYMITAR CALL, EMAIL IS THE PREFERRED CONTACT METHOD, TRANSFER A CALL TO HR, ADD THE FIRST NOTE TO A CASE, CALLER DOESN'T HAVE THEIR MAIN TELEPHONE NUMBER, YOU HAVE TO TRANSFER CALLER and CALLERS NAME STARTS WITH A 'G'.
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