This bingo card has a free space and 32 words: Customer says "I have a quick question", Rephrase the same answer twice, Dog barks in background, Customer asks for a manager, Customer laughs, “Happy Holidays” said, “I’ve been a customer for years”, “I was just calling to check…”, “That’s not what I was told”, Talks over the agent, Provides unnecessary backstory, Says they’re in a hurry, FREE SPACE, Mentions Christmas expenses, Says they’ll “deal with it after the holidays”, Mentions holiday travel, Assumes something is automatic, Claims they were never notified, Wants an exception, Ends pleasantly after frustration, Thought they had 'Full Coverage', Has conversation with someone else while talking to us, “I’m not very tech-savvy”, “This makes no sense to me”, “I’m calling on behalf of someone else”, “That doesn’t sound right”, Sighs loudly, Says “I know it’s not your fault”, Yells “HELLO?” after two seconds of silence, “I should’ve called sooner”, Thanks you like five times and Asks one last question after goodbye.
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