MentionsholidaytravelSays “Iknow it’snot yourfault”CustomerlaughsSaysthey’re ina hurryCustomersays "I havea quickquestion"Hasconversationwith someoneelse whiletalking to usSays they’ll“deal with itafter theholidays”Asks onelast questionaftergoodbyeProvidesunnecessarybackstory“I was justcalling tocheck…”“I’m callingon behalf ofsomeoneelse”Yells“HELLO?”after twoseconds ofsilenceSighsloudlyThanksyou likefive times“Ishould’vecalledsooner”“I’ve beenacustomerfor years”Talksover theagentRephrasethe sameanswertwice“HappyHolidays”said“I’m notvery tech-savvy”FREESPACEMentionsChristmasexpensesDog barksinbackground“That’snot what Iwas told”EndspleasantlyafterfrustrationAssumessomethingisautomaticThoughtthey had'FullCoverage'Customerasks for amanagerWants anexception“Thismakes nosense tome”Claimsthey werenevernotified“Thatdoesn’tsoundright”MentionsholidaytravelSays “Iknow it’snot yourfault”CustomerlaughsSaysthey’re ina hurryCustomersays "I havea quickquestion"Hasconversationwith someoneelse whiletalking to usSays they’ll“deal with itafter theholidays”Asks onelast questionaftergoodbyeProvidesunnecessarybackstory“I was justcalling tocheck…”“I’m callingon behalf ofsomeoneelse”Yells“HELLO?”after twoseconds ofsilenceSighsloudlyThanksyou likefive times“Ishould’vecalledsooner”“I’ve beenacustomerfor years”Talksover theagentRephrasethe sameanswertwice“HappyHolidays”said“I’m notvery tech-savvy”FREESPACEMentionsChristmasexpensesDog barksinbackground“That’snot what Iwas told”EndspleasantlyafterfrustrationAssumessomethingisautomaticThoughtthey had'FullCoverage'Customerasks for amanagerWants anexception“Thismakes nosense tome”Claimsthey werenevernotified“Thatdoesn’tsoundright”

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mentions holiday travel
  2. Says “I know it’s not your fault”
  3. Customer laughs
  4. Says they’re in a hurry
  5. Customer says "I have a quick question"
  6. Has conversation with someone else while talking to us
  7. Says they’ll “deal with it after the holidays”
  8. Asks one last question after goodbye
  9. Provides unnecessary backstory
  10. “I was just calling to check…”
  11. “I’m calling on behalf of someone else”
  12. Yells “HELLO?” after two seconds of silence
  13. Sighs loudly
  14. Thanks you like five times
  15. “I should’ve called sooner”
  16. “I’ve been a customer for years”
  17. Talks over the agent
  18. Rephrase the same answer twice
  19. “Happy Holidays” said
  20. “I’m not very tech-savvy”
  21. FREE SPACE
  22. Mentions Christmas expenses
  23. Dog barks in background
  24. “That’s not what I was told”
  25. Ends pleasantly after frustration
  26. Assumes something is automatic
  27. Thought they had 'Full Coverage'
  28. Customer asks for a manager
  29. Wants an exception
  30. “This makes no sense to me”
  31. Claims they were never notified
  32. “That doesn’t sound right”