Wants anexception“That’snot what Iwas told”ProvidesunnecessarybackstoryThanksyou likefive times“I was justcalling tocheck…”FREESPACEDog barksinbackgroundCustomerasks for amanagerSays “Iknow it’snot yourfault”Endspleasantlyafterfrustration“Ishould’vecalledsooner”SighsloudlyCustomersays "I havea quickquestion"“Thismakes nosense tome”Claimsthey werenevernotifiedYells“HELLO?”after twoseconds ofsilenceRephrasethe sameanswertwiceMentionsholidaytravelAssumessomethingisautomaticSaysthey’re ina hurryThoughtthey had'FullCoverage'Hasconversationwith someoneelse whiletalking to us“I’m notvery tech-savvy”Says they’ll“deal with itafter theholidays”“HappyHolidays”saidTalksover theagentMentionsChristmasexpenses“I’m callingon behalf ofsomeoneelse”“Thatdoesn’tsoundright”Asks onelast questionaftergoodbye“I’ve beenacustomerfor years”CustomerlaughsWants anexception“That’snot what Iwas told”ProvidesunnecessarybackstoryThanksyou likefive times“I was justcalling tocheck…”FREESPACEDog barksinbackgroundCustomerasks for amanagerSays “Iknow it’snot yourfault”Endspleasantlyafterfrustration“Ishould’vecalledsooner”SighsloudlyCustomersays "I havea quickquestion"“Thismakes nosense tome”Claimsthey werenevernotifiedYells“HELLO?”after twoseconds ofsilenceRephrasethe sameanswertwiceMentionsholidaytravelAssumessomethingisautomaticSaysthey’re ina hurryThoughtthey had'FullCoverage'Hasconversationwith someoneelse whiletalking to us“I’m notvery tech-savvy”Says they’ll“deal with itafter theholidays”“HappyHolidays”saidTalksover theagentMentionsChristmasexpenses“I’m callingon behalf ofsomeoneelse”“Thatdoesn’tsoundright”Asks onelast questionaftergoodbye“I’ve beenacustomerfor years”Customerlaughs

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wants an exception
  2. “That’s not what I was told”
  3. Provides unnecessary backstory
  4. Thanks you like five times
  5. “I was just calling to check…”
  6. FREE SPACE
  7. Dog barks in background
  8. Customer asks for a manager
  9. Says “I know it’s not your fault”
  10. Ends pleasantly after frustration
  11. “I should’ve called sooner”
  12. Sighs loudly
  13. Customer says "I have a quick question"
  14. “This makes no sense to me”
  15. Claims they were never notified
  16. Yells “HELLO?” after two seconds of silence
  17. Rephrase the same answer twice
  18. Mentions holiday travel
  19. Assumes something is automatic
  20. Says they’re in a hurry
  21. Thought they had 'Full Coverage'
  22. Has conversation with someone else while talking to us
  23. “I’m not very tech-savvy”
  24. Says they’ll “deal with it after the holidays”
  25. “Happy Holidays” said
  26. Talks over the agent
  27. Mentions Christmas expenses
  28. “I’m calling on behalf of someone else”
  29. “That doesn’t sound right”
  30. Asks one last question after goodbye
  31. “I’ve been a customer for years”
  32. Customer laughs