Rephrasethe sameanswertwiceWants anexceptionMentionsChristmasexpensesAsks onelast questionaftergoodbye“I’m notvery tech-savvy”MentionsholidaytravelAssumessomethingisautomaticSighsloudlySays they’ll“deal with itafter theholidays”Hasconversationwith someoneelse whiletalking to us“Thatdoesn’tsoundright”Talksover theagentClaimsthey werenevernotifiedCustomerlaughs“That’snot what Iwas told”Yells“HELLO?”after twoseconds ofsilenceThoughtthey had'FullCoverage'“I was justcalling tocheck…”“HappyHolidays”saidSaysthey’re ina hurryFREESPACEEndspleasantlyafterfrustrationProvidesunnecessarybackstoryThanksyou likefive timesDog barksinbackground“Ishould’vecalledsooner”“I’ve beenacustomerfor years”Customerasks for amanager“Thismakes nosense tome”Says “Iknow it’snot yourfault”“I’m callingon behalf ofsomeoneelse”Customersays "I havea quickquestion"Rephrasethe sameanswertwiceWants anexceptionMentionsChristmasexpensesAsks onelast questionaftergoodbye“I’m notvery tech-savvy”MentionsholidaytravelAssumessomethingisautomaticSighsloudlySays they’ll“deal with itafter theholidays”Hasconversationwith someoneelse whiletalking to us“Thatdoesn’tsoundright”Talksover theagentClaimsthey werenevernotifiedCustomerlaughs“That’snot what Iwas told”Yells“HELLO?”after twoseconds ofsilenceThoughtthey had'FullCoverage'“I was justcalling tocheck…”“HappyHolidays”saidSaysthey’re ina hurryFREESPACEEndspleasantlyafterfrustrationProvidesunnecessarybackstoryThanksyou likefive timesDog barksinbackground“Ishould’vecalledsooner”“I’ve beenacustomerfor years”Customerasks for amanager“Thismakes nosense tome”Says “Iknow it’snot yourfault”“I’m callingon behalf ofsomeoneelse”Customersays "I havea quickquestion"

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Rephrase the same answer twice
  2. Wants an exception
  3. Mentions Christmas expenses
  4. Asks one last question after goodbye
  5. “I’m not very tech-savvy”
  6. Mentions holiday travel
  7. Assumes something is automatic
  8. Sighs loudly
  9. Says they’ll “deal with it after the holidays”
  10. Has conversation with someone else while talking to us
  11. “That doesn’t sound right”
  12. Talks over the agent
  13. Claims they were never notified
  14. Customer laughs
  15. “That’s not what I was told”
  16. Yells “HELLO?” after two seconds of silence
  17. Thought they had 'Full Coverage'
  18. “I was just calling to check…”
  19. “Happy Holidays” said
  20. Says they’re in a hurry
  21. FREE SPACE
  22. Ends pleasantly after frustration
  23. Provides unnecessary backstory
  24. Thanks you like five times
  25. Dog barks in background
  26. “I should’ve called sooner”
  27. “I’ve been a customer for years”
  28. Customer asks for a manager
  29. “This makes no sense to me”
  30. Says “I know it’s not your fault”
  31. “I’m calling on behalf of someone else”
  32. Customer says "I have a quick question"