“I’ve beenacustomerfor years”ProvidesunnecessarybackstoryCustomerlaughsMentionsChristmasexpensesThanksyou likefive times“Thismakes nosense tome”SighsloudlyTalksover theagentCustomerasks for amanagerDog barksinbackgroundWants anexceptionFREESPACESays they’ll“deal with itafter theholidays”Claimsthey werenevernotifiedCustomersays "I havea quickquestion"Endspleasantlyafterfrustration“I’m notvery tech-savvy”Rephrasethe sameanswertwice“I was justcalling tocheck…”Yells“HELLO?”after twoseconds ofsilenceMentionsholidaytravel“Ishould’vecalledsooner”Hasconversationwith someoneelse whiletalking to us“HappyHolidays”said“Thatdoesn’tsoundright”“That’snot what Iwas told”Asks onelast questionaftergoodbyeSaysthey’re ina hurrySays “Iknow it’snot yourfault”“I’m callingon behalf ofsomeoneelse”Thoughtthey had'FullCoverage'Assumessomethingisautomatic“I’ve beenacustomerfor years”ProvidesunnecessarybackstoryCustomerlaughsMentionsChristmasexpensesThanksyou likefive times“Thismakes nosense tome”SighsloudlyTalksover theagentCustomerasks for amanagerDog barksinbackgroundWants anexceptionFREESPACESays they’ll“deal with itafter theholidays”Claimsthey werenevernotifiedCustomersays "I havea quickquestion"Endspleasantlyafterfrustration“I’m notvery tech-savvy”Rephrasethe sameanswertwice“I was justcalling tocheck…”Yells“HELLO?”after twoseconds ofsilenceMentionsholidaytravel“Ishould’vecalledsooner”Hasconversationwith someoneelse whiletalking to us“HappyHolidays”said“Thatdoesn’tsoundright”“That’snot what Iwas told”Asks onelast questionaftergoodbyeSaysthey’re ina hurrySays “Iknow it’snot yourfault”“I’m callingon behalf ofsomeoneelse”Thoughtthey had'FullCoverage'Assumessomethingisautomatic

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I’ve been a customer for years”
  2. Provides unnecessary backstory
  3. Customer laughs
  4. Mentions Christmas expenses
  5. Thanks you like five times
  6. “This makes no sense to me”
  7. Sighs loudly
  8. Talks over the agent
  9. Customer asks for a manager
  10. Dog barks in background
  11. Wants an exception
  12. FREE SPACE
  13. Says they’ll “deal with it after the holidays”
  14. Claims they were never notified
  15. Customer says "I have a quick question"
  16. Ends pleasantly after frustration
  17. “I’m not very tech-savvy”
  18. Rephrase the same answer twice
  19. “I was just calling to check…”
  20. Yells “HELLO?” after two seconds of silence
  21. Mentions holiday travel
  22. “I should’ve called sooner”
  23. Has conversation with someone else while talking to us
  24. “Happy Holidays” said
  25. “That doesn’t sound right”
  26. “That’s not what I was told”
  27. Asks one last question after goodbye
  28. Says they’re in a hurry
  29. Says “I know it’s not your fault”
  30. “I’m calling on behalf of someone else”
  31. Thought they had 'Full Coverage'
  32. Assumes something is automatic