Customersays "I havea quickquestion"“HappyHolidays”saidClaimsthey werenevernotifiedSays they’ll“deal with itafter theholidays”SighsloudlyDog barksinbackground“I was justcalling tocheck…”Customerlaughs“I’m notvery tech-savvy”Customerasks for amanagerMentionsholidaytravelSaysthey’re ina hurryMentionsChristmasexpensesHasconversationwith someoneelse whiletalking to us“Thatdoesn’tsoundright”ProvidesunnecessarybackstoryThoughtthey had'FullCoverage'“Thismakes nosense tome”Thanksyou likefive timesYells“HELLO?”after twoseconds ofsilenceFREESPACE“I’ve beenacustomerfor years”Says “Iknow it’snot yourfault”Asks onelast questionaftergoodbyeWants anexception“I’m callingon behalf ofsomeoneelse”Rephrasethe sameanswertwiceEndspleasantlyafterfrustration“Ishould’vecalledsooner”“That’snot what Iwas told”Talksover theagentAssumessomethingisautomaticCustomersays "I havea quickquestion"“HappyHolidays”saidClaimsthey werenevernotifiedSays they’ll“deal with itafter theholidays”SighsloudlyDog barksinbackground“I was justcalling tocheck…”Customerlaughs“I’m notvery tech-savvy”Customerasks for amanagerMentionsholidaytravelSaysthey’re ina hurryMentionsChristmasexpensesHasconversationwith someoneelse whiletalking to us“Thatdoesn’tsoundright”ProvidesunnecessarybackstoryThoughtthey had'FullCoverage'“Thismakes nosense tome”Thanksyou likefive timesYells“HELLO?”after twoseconds ofsilenceFREESPACE“I’ve beenacustomerfor years”Says “Iknow it’snot yourfault”Asks onelast questionaftergoodbyeWants anexception“I’m callingon behalf ofsomeoneelse”Rephrasethe sameanswertwiceEndspleasantlyafterfrustration“Ishould’vecalledsooner”“That’snot what Iwas told”Talksover theagentAssumessomethingisautomatic

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer says "I have a quick question"
  2. “Happy Holidays” said
  3. Claims they were never notified
  4. Says they’ll “deal with it after the holidays”
  5. Sighs loudly
  6. Dog barks in background
  7. “I was just calling to check…”
  8. Customer laughs
  9. “I’m not very tech-savvy”
  10. Customer asks for a manager
  11. Mentions holiday travel
  12. Says they’re in a hurry
  13. Mentions Christmas expenses
  14. Has conversation with someone else while talking to us
  15. “That doesn’t sound right”
  16. Provides unnecessary backstory
  17. Thought they had 'Full Coverage'
  18. “This makes no sense to me”
  19. Thanks you like five times
  20. Yells “HELLO?” after two seconds of silence
  21. FREE SPACE
  22. “I’ve been a customer for years”
  23. Says “I know it’s not your fault”
  24. Asks one last question after goodbye
  25. Wants an exception
  26. “I’m calling on behalf of someone else”
  27. Rephrase the same answer twice
  28. Ends pleasantly after frustration
  29. “I should’ve called sooner”
  30. “That’s not what I was told”
  31. Talks over the agent
  32. Assumes something is automatic