“Thismakes nosense tome”FREESPACESays they’ll“deal with itafter theholidays”“I’m callingon behalf ofsomeoneelse”Providesunnecessarybackstory“HappyHolidays”saidWants anexceptionEndspleasantlyafterfrustrationSays “Iknow it’snot yourfault”Customerasks for amanagerAssumessomethingisautomaticCustomersays "I havea quickquestion"“I’m notvery tech-savvy”“That’snot what Iwas told”Dog barksinbackgroundTalksover theagentYells“HELLO?”after twoseconds ofsilence“Ishould’vecalledsooner”Asks onelast questionaftergoodbyeCustomerlaughsSaysthey’re ina hurryMentionsholidaytravelThanksyou likefive timesSighsloudlyRephrasethe sameanswertwice“I was justcalling tocheck…”“Thatdoesn’tsoundright”Hasconversationwith someoneelse whiletalking to usThoughtthey had'FullCoverage'“I’ve beenacustomerfor years”MentionsChristmasexpensesClaimsthey werenevernotified“Thismakes nosense tome”FREESPACESays they’ll“deal with itafter theholidays”“I’m callingon behalf ofsomeoneelse”Providesunnecessarybackstory“HappyHolidays”saidWants anexceptionEndspleasantlyafterfrustrationSays “Iknow it’snot yourfault”Customerasks for amanagerAssumessomethingisautomaticCustomersays "I havea quickquestion"“I’m notvery tech-savvy”“That’snot what Iwas told”Dog barksinbackgroundTalksover theagentYells“HELLO?”after twoseconds ofsilence“Ishould’vecalledsooner”Asks onelast questionaftergoodbyeCustomerlaughsSaysthey’re ina hurryMentionsholidaytravelThanksyou likefive timesSighsloudlyRephrasethe sameanswertwice“I was justcalling tocheck…”“Thatdoesn’tsoundright”Hasconversationwith someoneelse whiletalking to usThoughtthey had'FullCoverage'“I’ve beenacustomerfor years”MentionsChristmasexpensesClaimsthey werenevernotified

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “This makes no sense to me”
  2. FREE SPACE
  3. Says they’ll “deal with it after the holidays”
  4. “I’m calling on behalf of someone else”
  5. Provides unnecessary backstory
  6. “Happy Holidays” said
  7. Wants an exception
  8. Ends pleasantly after frustration
  9. Says “I know it’s not your fault”
  10. Customer asks for a manager
  11. Assumes something is automatic
  12. Customer says "I have a quick question"
  13. “I’m not very tech-savvy”
  14. “That’s not what I was told”
  15. Dog barks in background
  16. Talks over the agent
  17. Yells “HELLO?” after two seconds of silence
  18. “I should’ve called sooner”
  19. Asks one last question after goodbye
  20. Customer laughs
  21. Says they’re in a hurry
  22. Mentions holiday travel
  23. Thanks you like five times
  24. Sighs loudly
  25. Rephrase the same answer twice
  26. “I was just calling to check…”
  27. “That doesn’t sound right”
  28. Has conversation with someone else while talking to us
  29. Thought they had 'Full Coverage'
  30. “I’ve been a customer for years”
  31. Mentions Christmas expenses
  32. Claims they were never notified