EndspleasantlyafterfrustrationRephrasethe sameanswertwiceYells“HELLO?”after twoseconds ofsilenceFREESPACECustomerlaughsClaimsthey werenevernotifiedAssumessomethingisautomaticCustomerasks for amanagerProvidesunnecessarybackstoryCustomersays "I havea quickquestion"“I’m notvery tech-savvy”Talksover theagent“I’m callingon behalf ofsomeoneelse”“Thatdoesn’tsoundright”Says “Iknow it’snot yourfault”MentionsholidaytravelSighsloudlyThoughtthey had'FullCoverage'Says they’ll“deal with itafter theholidays”Hasconversationwith someoneelse whiletalking to usWants anexception“Ishould’vecalledsooner”“Thismakes nosense tome”Saysthey’re ina hurry“I was justcalling tocheck…”“That’snot what Iwas told”“I’ve beenacustomerfor years”Asks onelast questionaftergoodbye“HappyHolidays”saidMentionsChristmasexpensesThanksyou likefive timesDog barksinbackgroundEndspleasantlyafterfrustrationRephrasethe sameanswertwiceYells“HELLO?”after twoseconds ofsilenceFREESPACECustomerlaughsClaimsthey werenevernotifiedAssumessomethingisautomaticCustomerasks for amanagerProvidesunnecessarybackstoryCustomersays "I havea quickquestion"“I’m notvery tech-savvy”Talksover theagent“I’m callingon behalf ofsomeoneelse”“Thatdoesn’tsoundright”Says “Iknow it’snot yourfault”MentionsholidaytravelSighsloudlyThoughtthey had'FullCoverage'Says they’ll“deal with itafter theholidays”Hasconversationwith someoneelse whiletalking to usWants anexception“Ishould’vecalledsooner”“Thismakes nosense tome”Saysthey’re ina hurry“I was justcalling tocheck…”“That’snot what Iwas told”“I’ve beenacustomerfor years”Asks onelast questionaftergoodbye“HappyHolidays”saidMentionsChristmasexpensesThanksyou likefive timesDog barksinbackground

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ends pleasantly after frustration
  2. Rephrase the same answer twice
  3. Yells “HELLO?” after two seconds of silence
  4. FREE SPACE
  5. Customer laughs
  6. Claims they were never notified
  7. Assumes something is automatic
  8. Customer asks for a manager
  9. Provides unnecessary backstory
  10. Customer says "I have a quick question"
  11. “I’m not very tech-savvy”
  12. Talks over the agent
  13. “I’m calling on behalf of someone else”
  14. “That doesn’t sound right”
  15. Says “I know it’s not your fault”
  16. Mentions holiday travel
  17. Sighs loudly
  18. Thought they had 'Full Coverage'
  19. Says they’ll “deal with it after the holidays”
  20. Has conversation with someone else while talking to us
  21. Wants an exception
  22. “I should’ve called sooner”
  23. “This makes no sense to me”
  24. Says they’re in a hurry
  25. “I was just calling to check…”
  26. “That’s not what I was told”
  27. “I’ve been a customer for years”
  28. Asks one last question after goodbye
  29. “Happy Holidays” said
  30. Mentions Christmas expenses
  31. Thanks you like five times
  32. Dog barks in background