ProvidesunnecessarybackstoryThanksyou likefive times“Thatdoesn’tsoundright”“I’m callingon behalf ofsomeoneelse”“I’m notvery tech-savvy”AssumessomethingisautomaticWants anexceptionCustomersays "I havea quickquestion"Customerasks for amanagerYells“HELLO?”after twoseconds ofsilence“That’snot what Iwas told”Asks onelast questionaftergoodbyeHasconversationwith someoneelse whiletalking to usMentionsChristmasexpensesRephrasethe sameanswertwiceMentionsholidaytravelTalksover theagentThoughtthey had'FullCoverage'“Ishould’vecalledsooner”“I’ve beenacustomerfor years”Says “Iknow it’snot yourfault”Dog barksinbackgroundSighsloudlyEndspleasantlyafterfrustrationSays they’ll“deal with itafter theholidays”Customerlaughs“I was justcalling tocheck…”Claimsthey werenevernotified“HappyHolidays”said“Thismakes nosense tome”FREESPACESaysthey’re ina hurryProvidesunnecessarybackstoryThanksyou likefive times“Thatdoesn’tsoundright”“I’m callingon behalf ofsomeoneelse”“I’m notvery tech-savvy”AssumessomethingisautomaticWants anexceptionCustomersays "I havea quickquestion"Customerasks for amanagerYells“HELLO?”after twoseconds ofsilence“That’snot what Iwas told”Asks onelast questionaftergoodbyeHasconversationwith someoneelse whiletalking to usMentionsChristmasexpensesRephrasethe sameanswertwiceMentionsholidaytravelTalksover theagentThoughtthey had'FullCoverage'“Ishould’vecalledsooner”“I’ve beenacustomerfor years”Says “Iknow it’snot yourfault”Dog barksinbackgroundSighsloudlyEndspleasantlyafterfrustrationSays they’ll“deal with itafter theholidays”Customerlaughs“I was justcalling tocheck…”Claimsthey werenevernotified“HappyHolidays”said“Thismakes nosense tome”FREESPACESaysthey’re ina hurry

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provides unnecessary backstory
  2. Thanks you like five times
  3. “That doesn’t sound right”
  4. “I’m calling on behalf of someone else”
  5. “I’m not very tech-savvy”
  6. Assumes something is automatic
  7. Wants an exception
  8. Customer says "I have a quick question"
  9. Customer asks for a manager
  10. Yells “HELLO?” after two seconds of silence
  11. “That’s not what I was told”
  12. Asks one last question after goodbye
  13. Has conversation with someone else while talking to us
  14. Mentions Christmas expenses
  15. Rephrase the same answer twice
  16. Mentions holiday travel
  17. Talks over the agent
  18. Thought they had 'Full Coverage'
  19. “I should’ve called sooner”
  20. “I’ve been a customer for years”
  21. Says “I know it’s not your fault”
  22. Dog barks in background
  23. Sighs loudly
  24. Ends pleasantly after frustration
  25. Says they’ll “deal with it after the holidays”
  26. Customer laughs
  27. “I was just calling to check…”
  28. Claims they were never notified
  29. “Happy Holidays” said
  30. “This makes no sense to me”
  31. FREE SPACE
  32. Says they’re in a hurry