“That’snot what Iwas told”“I’ve beenacustomerfor years”Hasconversationwith someoneelse whiletalking to us“Ishould’vecalledsooner”Customerasks for amanagerTalksover theagentSighsloudlyProvidesunnecessarybackstory“I was justcalling tocheck…”“Thatdoesn’tsoundright”Thanksyou likefive timesYells“HELLO?”after twoseconds ofsilenceCustomerlaughsCustomersays "I havea quickquestion"FREESPACE“Thismakes nosense tome”Thoughtthey had'FullCoverage'Dog barksinbackground“HappyHolidays”saidRephrasethe sameanswertwiceWants anexceptionEndspleasantlyafterfrustrationSays they’ll“deal with itafter theholidays”Asks onelast questionaftergoodbyeMentionsholidaytravelSays “Iknow it’snot yourfault”Claimsthey werenevernotifiedAssumessomethingisautomaticSaysthey’re ina hurryMentionsChristmasexpenses“I’m notvery tech-savvy”“I’m callingon behalf ofsomeoneelse”“That’snot what Iwas told”“I’ve beenacustomerfor years”Hasconversationwith someoneelse whiletalking to us“Ishould’vecalledsooner”Customerasks for amanagerTalksover theagentSighsloudlyProvidesunnecessarybackstory“I was justcalling tocheck…”“Thatdoesn’tsoundright”Thanksyou likefive timesYells“HELLO?”after twoseconds ofsilenceCustomerlaughsCustomersays "I havea quickquestion"FREESPACE“Thismakes nosense tome”Thoughtthey had'FullCoverage'Dog barksinbackground“HappyHolidays”saidRephrasethe sameanswertwiceWants anexceptionEndspleasantlyafterfrustrationSays they’ll“deal with itafter theholidays”Asks onelast questionaftergoodbyeMentionsholidaytravelSays “Iknow it’snot yourfault”Claimsthey werenevernotifiedAssumessomethingisautomaticSaysthey’re ina hurryMentionsChristmasexpenses“I’m notvery tech-savvy”“I’m callingon behalf ofsomeoneelse”

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “That’s not what I was told”
  2. “I’ve been a customer for years”
  3. Has conversation with someone else while talking to us
  4. “I should’ve called sooner”
  5. Customer asks for a manager
  6. Talks over the agent
  7. Sighs loudly
  8. Provides unnecessary backstory
  9. “I was just calling to check…”
  10. “That doesn’t sound right”
  11. Thanks you like five times
  12. Yells “HELLO?” after two seconds of silence
  13. Customer laughs
  14. Customer says "I have a quick question"
  15. FREE SPACE
  16. “This makes no sense to me”
  17. Thought they had 'Full Coverage'
  18. Dog barks in background
  19. “Happy Holidays” said
  20. Rephrase the same answer twice
  21. Wants an exception
  22. Ends pleasantly after frustration
  23. Says they’ll “deal with it after the holidays”
  24. Asks one last question after goodbye
  25. Mentions holiday travel
  26. Says “I know it’s not your fault”
  27. Claims they were never notified
  28. Assumes something is automatic
  29. Says they’re in a hurry
  30. Mentions Christmas expenses
  31. “I’m not very tech-savvy”
  32. “I’m calling on behalf of someone else”