Claimsthey werenevernotified“I was justcalling tocheck…”Thanksyou likefive timesMentionsholidaytravelAsks onelast questionaftergoodbyeCustomersays "I havea quickquestion"“I’m notvery tech-savvy”Dog barksinbackgroundCustomerlaughsFREESPACE“Ishould’vecalledsooner”“HappyHolidays”saidRephrasethe sameanswertwiceYells“HELLO?”after twoseconds ofsilenceAssumessomethingisautomaticThoughtthey had'FullCoverage'ProvidesunnecessarybackstoryTalksover theagentCustomerasks for amanager“I’m callingon behalf ofsomeoneelse”Saysthey’re ina hurry“Thatdoesn’tsoundright”Endspleasantlyafterfrustration“Thismakes nosense tome”Sighsloudly“That’snot what Iwas told”Says they’ll“deal with itafter theholidays”Wants anexceptionMentionsChristmasexpensesSays “Iknow it’snot yourfault”Hasconversationwith someoneelse whiletalking to us“I’ve beenacustomerfor years”Claimsthey werenevernotified“I was justcalling tocheck…”Thanksyou likefive timesMentionsholidaytravelAsks onelast questionaftergoodbyeCustomersays "I havea quickquestion"“I’m notvery tech-savvy”Dog barksinbackgroundCustomerlaughsFREESPACE“Ishould’vecalledsooner”“HappyHolidays”saidRephrasethe sameanswertwiceYells“HELLO?”after twoseconds ofsilenceAssumessomethingisautomaticThoughtthey had'FullCoverage'ProvidesunnecessarybackstoryTalksover theagentCustomerasks for amanager“I’m callingon behalf ofsomeoneelse”Saysthey’re ina hurry“Thatdoesn’tsoundright”Endspleasantlyafterfrustration“Thismakes nosense tome”Sighsloudly“That’snot what Iwas told”Says they’ll“deal with itafter theholidays”Wants anexceptionMentionsChristmasexpensesSays “Iknow it’snot yourfault”Hasconversationwith someoneelse whiletalking to us“I’ve beenacustomerfor years”

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Claims they were never notified
  2. “I was just calling to check…”
  3. Thanks you like five times
  4. Mentions holiday travel
  5. Asks one last question after goodbye
  6. Customer says "I have a quick question"
  7. “I’m not very tech-savvy”
  8. Dog barks in background
  9. Customer laughs
  10. FREE SPACE
  11. “I should’ve called sooner”
  12. “Happy Holidays” said
  13. Rephrase the same answer twice
  14. Yells “HELLO?” after two seconds of silence
  15. Assumes something is automatic
  16. Thought they had 'Full Coverage'
  17. Provides unnecessary backstory
  18. Talks over the agent
  19. Customer asks for a manager
  20. “I’m calling on behalf of someone else”
  21. Says they’re in a hurry
  22. “That doesn’t sound right”
  23. Ends pleasantly after frustration
  24. “This makes no sense to me”
  25. Sighs loudly
  26. “That’s not what I was told”
  27. Says they’ll “deal with it after the holidays”
  28. Wants an exception
  29. Mentions Christmas expenses
  30. Says “I know it’s not your fault”
  31. Has conversation with someone else while talking to us
  32. “I’ve been a customer for years”