“I was justcalling tocheck…”Thoughtthey had'FullCoverage'Saysthey’re ina hurryCustomerlaughsProvidesunnecessarybackstorySays “Iknow it’snot yourfault”SighsloudlyFREESPACETalksover theagent“I’m notvery tech-savvy”Hasconversationwith someoneelse whiletalking to usSays they’ll“deal with itafter theholidays”EndspleasantlyafterfrustrationYells“HELLO?”after twoseconds ofsilence“That’snot what Iwas told”“Thatdoesn’tsoundright”MentionsholidaytravelAssumessomethingisautomaticMentionsChristmasexpensesThanksyou likefive timesClaimsthey werenevernotified“HappyHolidays”said“I’m callingon behalf ofsomeoneelse”Rephrasethe sameanswertwiceAsks onelast questionaftergoodbye“I’ve beenacustomerfor years”Dog barksinbackground“Thismakes nosense tome”Wants anexceptionCustomersays "I havea quickquestion"Customerasks for amanager“Ishould’vecalledsooner”“I was justcalling tocheck…”Thoughtthey had'FullCoverage'Saysthey’re ina hurryCustomerlaughsProvidesunnecessarybackstorySays “Iknow it’snot yourfault”SighsloudlyFREESPACETalksover theagent“I’m notvery tech-savvy”Hasconversationwith someoneelse whiletalking to usSays they’ll“deal with itafter theholidays”EndspleasantlyafterfrustrationYells“HELLO?”after twoseconds ofsilence“That’snot what Iwas told”“Thatdoesn’tsoundright”MentionsholidaytravelAssumessomethingisautomaticMentionsChristmasexpensesThanksyou likefive timesClaimsthey werenevernotified“HappyHolidays”said“I’m callingon behalf ofsomeoneelse”Rephrasethe sameanswertwiceAsks onelast questionaftergoodbye“I’ve beenacustomerfor years”Dog barksinbackground“Thismakes nosense tome”Wants anexceptionCustomersays "I havea quickquestion"Customerasks for amanager“Ishould’vecalledsooner”

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I was just calling to check…”
  2. Thought they had 'Full Coverage'
  3. Says they’re in a hurry
  4. Customer laughs
  5. Provides unnecessary backstory
  6. Says “I know it’s not your fault”
  7. Sighs loudly
  8. FREE SPACE
  9. Talks over the agent
  10. “I’m not very tech-savvy”
  11. Has conversation with someone else while talking to us
  12. Says they’ll “deal with it after the holidays”
  13. Ends pleasantly after frustration
  14. Yells “HELLO?” after two seconds of silence
  15. “That’s not what I was told”
  16. “That doesn’t sound right”
  17. Mentions holiday travel
  18. Assumes something is automatic
  19. Mentions Christmas expenses
  20. Thanks you like five times
  21. Claims they were never notified
  22. “Happy Holidays” said
  23. “I’m calling on behalf of someone else”
  24. Rephrase the same answer twice
  25. Asks one last question after goodbye
  26. “I’ve been a customer for years”
  27. Dog barks in background
  28. “This makes no sense to me”
  29. Wants an exception
  30. Customer says "I have a quick question"
  31. Customer asks for a manager
  32. “I should’ve called sooner”