FREESPACEAssumessomethingisautomaticCustomersays "I havea quickquestion"“Thismakes nosense tome”Hasconversationwith someoneelse whiletalking to usCustomerasks for amanagerMentionsChristmasexpenses“Thatdoesn’tsoundright”“HappyHolidays”saidDog barksinbackground“I’m notvery tech-savvy”CustomerlaughsClaimsthey werenevernotifiedSays “Iknow it’snot yourfault”Talksover theagent“I’m callingon behalf ofsomeoneelse”Saysthey’re ina hurryMentionsholidaytravel“That’snot what Iwas told”Asks onelast questionaftergoodbye“I’ve beenacustomerfor years”Says they’ll“deal with itafter theholidays”EndspleasantlyafterfrustrationRephrasethe sameanswertwiceThanksyou likefive times“Ishould’vecalledsooner”“I was justcalling tocheck…”Wants anexceptionSighsloudlyThoughtthey had'FullCoverage'Yells“HELLO?”after twoseconds ofsilenceProvidesunnecessarybackstoryFREESPACEAssumessomethingisautomaticCustomersays "I havea quickquestion"“Thismakes nosense tome”Hasconversationwith someoneelse whiletalking to usCustomerasks for amanagerMentionsChristmasexpenses“Thatdoesn’tsoundright”“HappyHolidays”saidDog barksinbackground“I’m notvery tech-savvy”CustomerlaughsClaimsthey werenevernotifiedSays “Iknow it’snot yourfault”Talksover theagent“I’m callingon behalf ofsomeoneelse”Saysthey’re ina hurryMentionsholidaytravel“That’snot what Iwas told”Asks onelast questionaftergoodbye“I’ve beenacustomerfor years”Says they’ll“deal with itafter theholidays”EndspleasantlyafterfrustrationRephrasethe sameanswertwiceThanksyou likefive times“Ishould’vecalledsooner”“I was justcalling tocheck…”Wants anexceptionSighsloudlyThoughtthey had'FullCoverage'Yells“HELLO?”after twoseconds ofsilenceProvidesunnecessarybackstory

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FREE SPACE
  2. Assumes something is automatic
  3. Customer says "I have a quick question"
  4. “This makes no sense to me”
  5. Has conversation with someone else while talking to us
  6. Customer asks for a manager
  7. Mentions Christmas expenses
  8. “That doesn’t sound right”
  9. “Happy Holidays” said
  10. Dog barks in background
  11. “I’m not very tech-savvy”
  12. Customer laughs
  13. Claims they were never notified
  14. Says “I know it’s not your fault”
  15. Talks over the agent
  16. “I’m calling on behalf of someone else”
  17. Says they’re in a hurry
  18. Mentions holiday travel
  19. “That’s not what I was told”
  20. Asks one last question after goodbye
  21. “I’ve been a customer for years”
  22. Says they’ll “deal with it after the holidays”
  23. Ends pleasantly after frustration
  24. Rephrase the same answer twice
  25. Thanks you like five times
  26. “I should’ve called sooner”
  27. “I was just calling to check…”
  28. Wants an exception
  29. Sighs loudly
  30. Thought they had 'Full Coverage'
  31. Yells “HELLO?” after two seconds of silence
  32. Provides unnecessary backstory