Talksover theagentMentionsChristmasexpenses“Thatdoesn’tsoundright”MentionsholidaytravelThanksyou likefive times“I’m notvery tech-savvy”Says they’ll“deal with itafter theholidays”AssumessomethingisautomaticSays “Iknow it’snot yourfault”Rephrasethe sameanswertwice“I’m callingon behalf ofsomeoneelse”“That’snot what Iwas told”CustomerlaughsProvidesunnecessarybackstoryHasconversationwith someoneelse whiletalking to usSighsloudlyAsks onelast questionaftergoodbye“I’ve beenacustomerfor years”Thoughtthey had'FullCoverage'Dog barksinbackgroundClaimsthey werenevernotifiedCustomersays "I havea quickquestion"“I was justcalling tocheck…”“HappyHolidays”saidEndspleasantlyafterfrustration“Thismakes nosense tome”“Ishould’vecalledsooner”FREESPACEWants anexceptionSaysthey’re ina hurryYells“HELLO?”after twoseconds ofsilenceCustomerasks for amanagerTalksover theagentMentionsChristmasexpenses“Thatdoesn’tsoundright”MentionsholidaytravelThanksyou likefive times“I’m notvery tech-savvy”Says they’ll“deal with itafter theholidays”AssumessomethingisautomaticSays “Iknow it’snot yourfault”Rephrasethe sameanswertwice“I’m callingon behalf ofsomeoneelse”“That’snot what Iwas told”CustomerlaughsProvidesunnecessarybackstoryHasconversationwith someoneelse whiletalking to usSighsloudlyAsks onelast questionaftergoodbye“I’ve beenacustomerfor years”Thoughtthey had'FullCoverage'Dog barksinbackgroundClaimsthey werenevernotifiedCustomersays "I havea quickquestion"“I was justcalling tocheck…”“HappyHolidays”saidEndspleasantlyafterfrustration“Thismakes nosense tome”“Ishould’vecalledsooner”FREESPACEWants anexceptionSaysthey’re ina hurryYells“HELLO?”after twoseconds ofsilenceCustomerasks for amanager

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talks over the agent
  2. Mentions Christmas expenses
  3. “That doesn’t sound right”
  4. Mentions holiday travel
  5. Thanks you like five times
  6. “I’m not very tech-savvy”
  7. Says they’ll “deal with it after the holidays”
  8. Assumes something is automatic
  9. Says “I know it’s not your fault”
  10. Rephrase the same answer twice
  11. “I’m calling on behalf of someone else”
  12. “That’s not what I was told”
  13. Customer laughs
  14. Provides unnecessary backstory
  15. Has conversation with someone else while talking to us
  16. Sighs loudly
  17. Asks one last question after goodbye
  18. “I’ve been a customer for years”
  19. Thought they had 'Full Coverage'
  20. Dog barks in background
  21. Claims they were never notified
  22. Customer says "I have a quick question"
  23. “I was just calling to check…”
  24. “Happy Holidays” said
  25. Ends pleasantly after frustration
  26. “This makes no sense to me”
  27. “I should’ve called sooner”
  28. FREE SPACE
  29. Wants an exception
  30. Says they’re in a hurry
  31. Yells “HELLO?” after two seconds of silence
  32. Customer asks for a manager