This bingo card has a free space and 24 words: Post your good morning message in the Shift Chat., Practice calling in as a patient with Grace., Send a test fax. (use Testerson chart, label fax training, fax to Amaze number), Help a patient get into their account (can be a household member), Take your first real portal call alone., Take your second real portal call alone!, Send and respond to a message through portal. (use your patient chart), Submit your weekly feedback., Practice inbound in the sandbox for 30 minutes., EI Shadow, Meet with manager 1:1, Go active for 1 hour straight., Send your first real patient message., Take a call and make a CB tasks., Generate a task from your personal chart (title it as training). Send screenshot to Grace and close task after., Take your first real portal call with Grace!, Add a document to a patient's chart. (You can message in a picture of your insurance cards and add it to your chart), Generate Free Text AI Call Note after taking a Portal Call., Meet with Grace 1:1, Find your managers cell phone number., Find the time away app., Update your personal Amaze profile. Add any household members, add insurance, etc., Complete all questions and checkboxes from week one Mon-Fri training docs. and Generate a test referral and send to the Advocate board. (send screenshot to Grace and close task after).
Onboarding Bingo! | Bingo 9/13 | Oakview Call Center Bingo | Patient Access Bingo | Aflac's Finest
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