This bingo card has a free space and 24 words: Handled a rate increase, Attempted to overcome price objection, AAP (Renewal), Attempt to overcome HDC Decline, De-escalated a member (& they leave happy), One call resolution (Offered to wait on the line, etc.), Decline Call, Tailored a benefit, Celebrate member tenure, Ownership ("I will need 4 photos" vs. "Underwriting is requesting...", AUTHENTIC celebration of new purchase, Offered or Recommended HDC (Standalone or Unaligned), Asked for the Sale, Recommended or offered a policy tune up, Recommended or offered a policy tune up, Attempt to Save HDC on web quote where it was initially declined, One call resolution (Offered to wait on the line, etc.), AAP (Reinstatement), Recommend additional product (& tailored), Asked a question to uncover unspoken needs (Open Ended Question), AAP (Renewal), Assumed sale and recommended AAP, Provided next steps and Genuinely thanked the member for their call, business, or time..
⚠ This card has duplicate items: AAP (Renewal) (2), One call resolution (Offered to wait on the line, etc.) (2), Recommended or offered a policy tune up (2)
Hagerty Bingo 12.3.2024 | HDC!! | Proactive VS reactive selling | Call Observations #2 | Contact Center Bingo - CU
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