Recommendedor offered apolicy tune upCelebratemembertenureAttempt toSave HDC onweb quotewhere it wasinitially declinedTailoredabenefitRecommendadditionalproduct (&tailored)Askedfor theSaleDeclineCallAttempt toovercomeHDCDeclineAUTHENTICcelebrationof newpurchaseAAP(Renewal)Attemptedto overcomepriceobjectionAsked aquestion touncoverunspoken needs(Open EndedQuestion)De-escalated amember (&they leavehappy)AAP(Reinstatement)One callresolution(Offered towait on theline, etc.)Recommendedor offered apolicy tune upOne callresolution(Offered towait on theline, etc.)Assumed saleandrecommendedAAPOwnership("I will need 4photos" vs."Underwriting isrequesting..."ProvidednextstepsOffered orRecommendedHDC(Standalone orUnaligned)AAP(Renewal)Genuinelythanked themember fortheir call,business, ortime.Handleda rateincreaseRecommendedor offered apolicy tune upCelebratemembertenureAttempt toSave HDC onweb quotewhere it wasinitially declinedTailoredabenefitRecommendadditionalproduct (&tailored)Askedfor theSaleDeclineCallAttempt toovercomeHDCDeclineAUTHENTICcelebrationof newpurchaseAAP(Renewal)Attemptedto overcomepriceobjectionAsked aquestion touncoverunspoken needs(Open EndedQuestion)De-escalated amember (&they leavehappy)AAP(Reinstatement)One callresolution(Offered towait on theline, etc.)Recommendedor offered apolicy tune upOne callresolution(Offered towait on theline, etc.)Assumed saleandrecommendedAAPOwnership("I will need 4photos" vs."Underwriting isrequesting..."ProvidednextstepsOffered orRecommendedHDC(Standalone orUnaligned)AAP(Renewal)Genuinelythanked themember fortheir call,business, ortime.Handleda rateincrease

Team Grant BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recommended or offered a policy tune up
  2. Celebrate member tenure
  3. Attempt to Save HDC on web quote where it was initially declined
  4. Tailored a benefit
  5. Recommend additional product (& tailored)
  6. Asked for the Sale
  7. Decline Call
  8. Attempt to overcome HDC Decline
  9. AUTHENTIC celebration of new purchase
  10. AAP (Renewal)
  11. Attempted to overcome price objection
  12. Asked a question to uncover unspoken needs (Open Ended Question)
  13. De-escalated a member (& they leave happy)
  14. AAP (Reinstatement)
  15. One call resolution (Offered to wait on the line, etc.)
  16. Recommended or offered a policy tune up
  17. One call resolution (Offered to wait on the line, etc.)
  18. Assumed sale and recommended AAP
  19. Ownership ("I will need 4 photos" vs. "Underwriting is requesting..."
  20. Provided next steps
  21. Offered or Recommended HDC (Standalone or Unaligned)
  22. AAP (Renewal)
  23. Genuinely thanked the member for their call, business, or time.
  24. Handled a rate increase