AAP(Reinstatement)One callresolution(Offered towait on theline, etc.)ProvidednextstepsRecommendedor offered apolicy tune upAskedfor theSaleGenuinelythanked themember fortheir call,business, ortime.Asked aquestion touncoverunspoken needs(Open EndedQuestion)CelebratemembertenureRecommendadditionalproduct (&tailored)Assumed saleandrecommendedAAPDeclineCallOne callresolution(Offered towait on theline, etc.)Attempt toovercomeHDCDeclineAUTHENTICcelebrationof newpurchaseAAP(Renewal)Ownership("I will need 4photos" vs."Underwriting isrequesting..."TailoredabenefitAttempt toSave HDC onweb quotewhere it wasinitially declinedAAP(Renewal)Offered orRecommendedHDC(Standalone orUnaligned)Handleda rateincreaseRecommendedor offered apolicy tune upAttemptedto overcomepriceobjectionDe-escalated amember (&they leavehappy)AAP(Reinstatement)One callresolution(Offered towait on theline, etc.)ProvidednextstepsRecommendedor offered apolicy tune upAskedfor theSaleGenuinelythanked themember fortheir call,business, ortime.Asked aquestion touncoverunspoken needs(Open EndedQuestion)CelebratemembertenureRecommendadditionalproduct (&tailored)Assumed saleandrecommendedAAPDeclineCallOne callresolution(Offered towait on theline, etc.)Attempt toovercomeHDCDeclineAUTHENTICcelebrationof newpurchaseAAP(Renewal)Ownership("I will need 4photos" vs."Underwriting isrequesting..."TailoredabenefitAttempt toSave HDC onweb quotewhere it wasinitially declinedAAP(Renewal)Offered orRecommendedHDC(Standalone orUnaligned)Handleda rateincreaseRecommendedor offered apolicy tune upAttemptedto overcomepriceobjectionDe-escalated amember (&they leavehappy)

Team Grant BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AAP (Reinstatement)
  2. One call resolution (Offered to wait on the line, etc.)
  3. Provided next steps
  4. Recommended or offered a policy tune up
  5. Asked for the Sale
  6. Genuinely thanked the member for their call, business, or time.
  7. Asked a question to uncover unspoken needs (Open Ended Question)
  8. Celebrate member tenure
  9. Recommend additional product (& tailored)
  10. Assumed sale and recommended AAP
  11. Decline Call
  12. One call resolution (Offered to wait on the line, etc.)
  13. Attempt to overcome HDC Decline
  14. AUTHENTIC celebration of new purchase
  15. AAP (Renewal)
  16. Ownership ("I will need 4 photos" vs. "Underwriting is requesting..."
  17. Tailored a benefit
  18. Attempt to Save HDC on web quote where it was initially declined
  19. AAP (Renewal)
  20. Offered or Recommended HDC (Standalone or Unaligned)
  21. Handled a rate increase
  22. Recommended or offered a policy tune up
  23. Attempted to overcome price objection
  24. De-escalated a member (& they leave happy)