AAP(Renewal)AAP(Reinstatement)Asked aquestion touncoverunspoken needs(Open EndedQuestion)One callresolution(Offered towait on theline, etc.)Handleda rateincreaseRecommendadditionalproduct (&tailored)One callresolution(Offered towait on theline, etc.)Recommendedor offered apolicy tune upAUTHENTICcelebrationof newpurchaseAttempt toSave HDC onweb quotewhere it wasinitially declinedCelebratemembertenureAAP(Renewal)DeclineCallAskedfor theSaleGenuinelythanked themember fortheir call,business, ortime.Offered orRecommendedHDC(Standalone orUnaligned)Attemptedto overcomepriceobjectionProvidednextstepsOwnership("I will need 4photos" vs."Underwriting isrequesting..."Attempt toovercomeHDCDeclineAssumed saleandrecommendedAAPTailoredabenefitDe-escalated amember (&they leavehappy)Recommendedor offered apolicy tune upAAP(Renewal)AAP(Reinstatement)Asked aquestion touncoverunspoken needs(Open EndedQuestion)One callresolution(Offered towait on theline, etc.)Handleda rateincreaseRecommendadditionalproduct (&tailored)One callresolution(Offered towait on theline, etc.)Recommendedor offered apolicy tune upAUTHENTICcelebrationof newpurchaseAttempt toSave HDC onweb quotewhere it wasinitially declinedCelebratemembertenureAAP(Renewal)DeclineCallAskedfor theSaleGenuinelythanked themember fortheir call,business, ortime.Offered orRecommendedHDC(Standalone orUnaligned)Attemptedto overcomepriceobjectionProvidednextstepsOwnership("I will need 4photos" vs."Underwriting isrequesting..."Attempt toovercomeHDCDeclineAssumed saleandrecommendedAAPTailoredabenefitDe-escalated amember (&they leavehappy)Recommendedor offered apolicy tune up

Team Grant BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AAP (Renewal)
  2. AAP (Reinstatement)
  3. Asked a question to uncover unspoken needs (Open Ended Question)
  4. One call resolution (Offered to wait on the line, etc.)
  5. Handled a rate increase
  6. Recommend additional product (& tailored)
  7. One call resolution (Offered to wait on the line, etc.)
  8. Recommended or offered a policy tune up
  9. AUTHENTIC celebration of new purchase
  10. Attempt to Save HDC on web quote where it was initially declined
  11. Celebrate member tenure
  12. AAP (Renewal)
  13. Decline Call
  14. Asked for the Sale
  15. Genuinely thanked the member for their call, business, or time.
  16. Offered or Recommended HDC (Standalone or Unaligned)
  17. Attempted to overcome price objection
  18. Provided next steps
  19. Ownership ("I will need 4 photos" vs. "Underwriting is requesting..."
  20. Attempt to overcome HDC Decline
  21. Assumed sale and recommended AAP
  22. Tailored a benefit
  23. De-escalated a member (& they leave happy)
  24. Recommended or offered a policy tune up