TailoredabenefitAttempt toSave HDC onweb quotewhere it wasinitially declinedAssumed saleandrecommendedAAPCelebratemembertenureAAP(Reinstatement)Recommendedor offered apolicy tune upDeclineCallAskedfor theSaleRecommendadditionalproduct (&tailored)One callresolution(Offered towait on theline, etc.)AAP(Renewal)De-escalated amember (&they leavehappy)Attemptedto overcomepriceobjectionRecommendedor offered apolicy tune upAsked aquestion touncoverunspoken needs(Open EndedQuestion)Attempt toovercomeHDCDeclineProvidednextstepsOne callresolution(Offered towait on theline, etc.)Ownership("I will need 4photos" vs."Underwriting isrequesting..."Handleda rateincreaseAUTHENTICcelebrationof newpurchaseOffered orRecommendedHDC(Standalone orUnaligned)Genuinelythanked themember fortheir call,business, ortime.AAP(Renewal)TailoredabenefitAttempt toSave HDC onweb quotewhere it wasinitially declinedAssumed saleandrecommendedAAPCelebratemembertenureAAP(Reinstatement)Recommendedor offered apolicy tune upDeclineCallAskedfor theSaleRecommendadditionalproduct (&tailored)One callresolution(Offered towait on theline, etc.)AAP(Renewal)De-escalated amember (&they leavehappy)Attemptedto overcomepriceobjectionRecommendedor offered apolicy tune upAsked aquestion touncoverunspoken needs(Open EndedQuestion)Attempt toovercomeHDCDeclineProvidednextstepsOne callresolution(Offered towait on theline, etc.)Ownership("I will need 4photos" vs."Underwriting isrequesting..."Handleda rateincreaseAUTHENTICcelebrationof newpurchaseOffered orRecommendedHDC(Standalone orUnaligned)Genuinelythanked themember fortheir call,business, ortime.AAP(Renewal)

Team Grant BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tailored a benefit
  2. Attempt to Save HDC on web quote where it was initially declined
  3. Assumed sale and recommended AAP
  4. Celebrate member tenure
  5. AAP (Reinstatement)
  6. Recommended or offered a policy tune up
  7. Decline Call
  8. Asked for the Sale
  9. Recommend additional product (& tailored)
  10. One call resolution (Offered to wait on the line, etc.)
  11. AAP (Renewal)
  12. De-escalated a member (& they leave happy)
  13. Attempted to overcome price objection
  14. Recommended or offered a policy tune up
  15. Asked a question to uncover unspoken needs (Open Ended Question)
  16. Attempt to overcome HDC Decline
  17. Provided next steps
  18. One call resolution (Offered to wait on the line, etc.)
  19. Ownership ("I will need 4 photos" vs. "Underwriting is requesting..."
  20. Handled a rate increase
  21. AUTHENTIC celebration of new purchase
  22. Offered or Recommended HDC (Standalone or Unaligned)
  23. Genuinely thanked the member for their call, business, or time.
  24. AAP (Renewal)