DeclineCallRecommendedor offered apolicy tune upDe-escalated amember (&they leavehappy)One callresolution(Offered towait on theline, etc.)Recommendedor offered apolicy tune upCelebratemembertenureProvidednextstepsHandleda rateincreaseAskedfor theSaleAttempt toSave HDC onweb quotewhere it wasinitially declinedAAP(Reinstatement)AUTHENTICcelebrationof newpurchaseTailoredabenefitGenuinelythanked themember fortheir call,business, ortime.Offered orRecommendedHDC(Standalone orUnaligned)Assumed saleandrecommendedAAPAsked aquestion touncoverunspoken needs(Open EndedQuestion)Recommendadditionalproduct (&tailored)AAP(Renewal)One callresolution(Offered towait on theline, etc.)Attemptedto overcomepriceobjectionAAP(Renewal)Ownership("I will need 4photos" vs."Underwriting isrequesting..."Attempt toovercomeHDCDeclineDeclineCallRecommendedor offered apolicy tune upDe-escalated amember (&they leavehappy)One callresolution(Offered towait on theline, etc.)Recommendedor offered apolicy tune upCelebratemembertenureProvidednextstepsHandleda rateincreaseAskedfor theSaleAttempt toSave HDC onweb quotewhere it wasinitially declinedAAP(Reinstatement)AUTHENTICcelebrationof newpurchaseTailoredabenefitGenuinelythanked themember fortheir call,business, ortime.Offered orRecommendedHDC(Standalone orUnaligned)Assumed saleandrecommendedAAPAsked aquestion touncoverunspoken needs(Open EndedQuestion)Recommendadditionalproduct (&tailored)AAP(Renewal)One callresolution(Offered towait on theline, etc.)Attemptedto overcomepriceobjectionAAP(Renewal)Ownership("I will need 4photos" vs."Underwriting isrequesting..."Attempt toovercomeHDCDecline

Team Grant BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Decline Call
  2. Recommended or offered a policy tune up
  3. De-escalated a member (& they leave happy)
  4. One call resolution (Offered to wait on the line, etc.)
  5. Recommended or offered a policy tune up
  6. Celebrate member tenure
  7. Provided next steps
  8. Handled a rate increase
  9. Asked for the Sale
  10. Attempt to Save HDC on web quote where it was initially declined
  11. AAP (Reinstatement)
  12. AUTHENTIC celebration of new purchase
  13. Tailored a benefit
  14. Genuinely thanked the member for their call, business, or time.
  15. Offered or Recommended HDC (Standalone or Unaligned)
  16. Assumed sale and recommended AAP
  17. Asked a question to uncover unspoken needs (Open Ended Question)
  18. Recommend additional product (& tailored)
  19. AAP (Renewal)
  20. One call resolution (Offered to wait on the line, etc.)
  21. Attempted to overcome price objection
  22. AAP (Renewal)
  23. Ownership ("I will need 4 photos" vs. "Underwriting is requesting..."
  24. Attempt to overcome HDC Decline