greet memberat lobby, walkwith or behindthem to station,pull chair outopen the door forelderly members,or mothers withkids, orwheelchairmemberswalk amemberthrough anOLB featurewhen atgreeter:advise ofmobile/ATMoptionssay themember'sname at least 3times, shaketheir hand, walkthem outgreet at greeter,pull out chair,shake theirhand, walkthem outgreet memberin lobby with asmile, pull outtheir chair,walk them outmaintain eyecontact, saytheir name atleast 3 times,shake theirhandwalk newmembershipsto ATM fordemonstrationgreet at lobby,introduceyourself, pullout their chair,stand fordeparturewhen atgreeter: makeeye contact,smile, stand,direct with openhandgreet memberat lobby, walkwith them tostation, standfor departuregreet achild, handthem a toy,smilegreet atgreeter, smileand introduceyourself, shaketheir handclick ononeviewtab at least15 timesgreet memberat greeter,walk with themto station, pullchair outpass out$5 voucherto newmembermention amemberinsight atleast 10timesgreet memberat lobby,introduceyourself, pullout chair, walkoutwhen atgreeter: askprobingquestions abouttransactionbefore directinggreet memberat greeter,shake theirhand, walkthem outgreet atgreeter,shake theirhand, walkthem outgreet at lobby,pull out theirchair, saytheir name atleast oncewhen atgreeter: stand,smile andgreetermemberwarmly x10greet memberat lobby, walkwith or behindthem to station,pull chair outopen the door forelderly members,or mothers withkids, orwheelchairmemberswalk amemberthrough anOLB featurewhen atgreeter:advise ofmobile/ATMoptionssay themember'sname at least 3times, shaketheir hand, walkthem outgreet at greeter,pull out chair,shake theirhand, walkthem outgreet memberin lobby with asmile, pull outtheir chair,walk them outmaintain eyecontact, saytheir name atleast 3 times,shake theirhandwalk newmembershipsto ATM fordemonstrationgreet at lobby,introduceyourself, pullout their chair,stand fordeparturewhen atgreeter: makeeye contact,smile, stand,direct with openhandgreet memberat lobby, walkwith them tostation, standfor departuregreet achild, handthem a toy,smilegreet atgreeter, smileand introduceyourself, shaketheir handclick ononeviewtab at least15 timesgreet memberat greeter,walk with themto station, pullchair outpass out$5 voucherto newmembermention amemberinsight atleast 10timesgreet memberat lobby,introduceyourself, pullout chair, walkoutwhen atgreeter: askprobingquestions abouttransactionbefore directinggreet memberat greeter,shake theirhand, walkthem outgreet atgreeter,shake theirhand, walkthem outgreet at lobby,pull out theirchair, saytheir name atleast oncewhen atgreeter: stand,smile andgreetermemberwarmly x10

BOD Member Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. greet member at lobby, walk with or behind them to station, pull chair out
  2. open the door for elderly members, or mothers with kids, or wheelchair members
  3. walk a member through an OLB feature
  4. when at greeter: advise of mobile/ATM options
  5. say the member's name at least 3 times, shake their hand, walk them out
  6. greet at greeter, pull out chair, shake their hand, walk them out
  7. greet member in lobby with a smile, pull out their chair, walk them out
  8. maintain eye contact, say their name at least 3 times, shake their hand
  9. walk new memberships to ATM for demonstration
  10. greet at lobby, introduce yourself, pull out their chair, stand for departure
  11. when at greeter: make eye contact, smile, stand, direct with open hand
  12. greet member at lobby, walk with them to station, stand for departure
  13. greet a child, hand them a toy, smile
  14. greet at greeter, smile and introduce yourself, shake their hand
  15. click on oneview tab at least 15 times
  16. greet member at greeter, walk with them to station, pull chair out
  17. pass out $5 voucher to new member
  18. mention a member insight at least 10 times
  19. greet member at lobby, introduce yourself, pull out chair, walk out
  20. when at greeter: ask probing questions about transaction before directing
  21. greet member at greeter, shake their hand, walk them out
  22. greet at greeter, shake their hand, walk them out
  23. greet at lobby, pull out their chair, say their name at least once
  24. when at greeter: stand, smile and greeter member warmly x10