when atgreeter: askprobingquestions abouttransactionbefore directingwalk amemberthrough anOLB featuremaintain eyecontact, saytheir name atleast 3 times,shake theirhandwhen atgreeter: stand,smile andgreetermemberwarmly x10when atgreeter: makeeye contact,smile, stand,direct with openhandgreet at lobby,pull out theirchair, saytheir name atleast onceclick ononeviewtab at least15 timesmention amemberinsight atleast 10timesgreet memberat lobby,introduceyourself, pullout chair, walkoutopen the door forelderly members,or mothers withkids, orwheelchairmembersgreet memberat greeter,walk with themto station, pullchair outgreet atgreeter, smileand introduceyourself, shaketheir handwhen atgreeter:advise ofmobile/ATMoptionssay themember'sname at least 3times, shaketheir hand, walkthem outgreet memberat lobby, walkwith them tostation, standfor departurewalk newmembershipsto ATM fordemonstrationgreet at lobby,introduceyourself, pullout their chair,stand fordeparturegreet at greeter,pull out chair,shake theirhand, walkthem outgreet memberat lobby, walkwith or behindthem to station,pull chair outgreet memberin lobby with asmile, pull outtheir chair,walk them outgreet achild, handthem a toy,smilegreet memberat greeter,shake theirhand, walkthem outgreet atgreeter,shake theirhand, walkthem outpass out$5 voucherto newmemberwhen atgreeter: askprobingquestions abouttransactionbefore directingwalk amemberthrough anOLB featuremaintain eyecontact, saytheir name atleast 3 times,shake theirhandwhen atgreeter: stand,smile andgreetermemberwarmly x10when atgreeter: makeeye contact,smile, stand,direct with openhandgreet at lobby,pull out theirchair, saytheir name atleast onceclick ononeviewtab at least15 timesmention amemberinsight atleast 10timesgreet memberat lobby,introduceyourself, pullout chair, walkoutopen the door forelderly members,or mothers withkids, orwheelchairmembersgreet memberat greeter,walk with themto station, pullchair outgreet atgreeter, smileand introduceyourself, shaketheir handwhen atgreeter:advise ofmobile/ATMoptionssay themember'sname at least 3times, shaketheir hand, walkthem outgreet memberat lobby, walkwith them tostation, standfor departurewalk newmembershipsto ATM fordemonstrationgreet at lobby,introduceyourself, pullout their chair,stand fordeparturegreet at greeter,pull out chair,shake theirhand, walkthem outgreet memberat lobby, walkwith or behindthem to station,pull chair outgreet memberin lobby with asmile, pull outtheir chair,walk them outgreet achild, handthem a toy,smilegreet memberat greeter,shake theirhand, walkthem outgreet atgreeter,shake theirhand, walkthem outpass out$5 voucherto newmember

BOD Member Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. when at greeter: ask probing questions about transaction before directing
  2. walk a member through an OLB feature
  3. maintain eye contact, say their name at least 3 times, shake their hand
  4. when at greeter: stand, smile and greeter member warmly x10
  5. when at greeter: make eye contact, smile, stand, direct with open hand
  6. greet at lobby, pull out their chair, say their name at least once
  7. click on oneview tab at least 15 times
  8. mention a member insight at least 10 times
  9. greet member at lobby, introduce yourself, pull out chair, walk out
  10. open the door for elderly members, or mothers with kids, or wheelchair members
  11. greet member at greeter, walk with them to station, pull chair out
  12. greet at greeter, smile and introduce yourself, shake their hand
  13. when at greeter: advise of mobile/ATM options
  14. say the member's name at least 3 times, shake their hand, walk them out
  15. greet member at lobby, walk with them to station, stand for departure
  16. walk new memberships to ATM for demonstration
  17. greet at lobby, introduce yourself, pull out their chair, stand for departure
  18. greet at greeter, pull out chair, shake their hand, walk them out
  19. greet member at lobby, walk with or behind them to station, pull chair out
  20. greet member in lobby with a smile, pull out their chair, walk them out
  21. greet a child, hand them a toy, smile
  22. greet member at greeter, shake their hand, walk them out
  23. greet at greeter, shake their hand, walk them out
  24. pass out $5 voucher to new member