pass out$5 voucherto newmembergreet memberat greeter,walk with themto station, pullchair outgreet memberat lobby,introduceyourself, pullout chair, walkoutgreet achild, handthem a toy,smileopen the door forelderly members,or mothers withkids, orwheelchairmemberswhen atgreeter: askprobingquestions abouttransactionbefore directinggreet at greeter,pull out chair,shake theirhand, walkthem outwhen atgreeter: stand,smile andgreetermemberwarmly x10when atgreeter:advise ofmobile/ATMoptionsgreet at lobby,introduceyourself, pullout their chair,stand fordeparturegreet memberat greeter,shake theirhand, walkthem outgreet atgreeter, smileand introduceyourself, shaketheir handsay themember'sname at least 3times, shaketheir hand, walkthem outwalk newmembershipsto ATM fordemonstrationmaintain eyecontact, saytheir name atleast 3 times,shake theirhandwhen atgreeter: makeeye contact,smile, stand,direct with openhandgreet memberat lobby, walkwith them tostation, standfor departuregreet at lobby,pull out theirchair, saytheir name atleast oncegreet memberin lobby with asmile, pull outtheir chair,walk them outwalk amemberthrough anOLB featuregreet memberat lobby, walkwith or behindthem to station,pull chair outgreet atgreeter,shake theirhand, walkthem outclick ononeviewtab at least15 timesmention amemberinsight atleast 10timespass out$5 voucherto newmembergreet memberat greeter,walk with themto station, pullchair outgreet memberat lobby,introduceyourself, pullout chair, walkoutgreet achild, handthem a toy,smileopen the door forelderly members,or mothers withkids, orwheelchairmemberswhen atgreeter: askprobingquestions abouttransactionbefore directinggreet at greeter,pull out chair,shake theirhand, walkthem outwhen atgreeter: stand,smile andgreetermemberwarmly x10when atgreeter:advise ofmobile/ATMoptionsgreet at lobby,introduceyourself, pullout their chair,stand fordeparturegreet memberat greeter,shake theirhand, walkthem outgreet atgreeter, smileand introduceyourself, shaketheir handsay themember'sname at least 3times, shaketheir hand, walkthem outwalk newmembershipsto ATM fordemonstrationmaintain eyecontact, saytheir name atleast 3 times,shake theirhandwhen atgreeter: makeeye contact,smile, stand,direct with openhandgreet memberat lobby, walkwith them tostation, standfor departuregreet at lobby,pull out theirchair, saytheir name atleast oncegreet memberin lobby with asmile, pull outtheir chair,walk them outwalk amemberthrough anOLB featuregreet memberat lobby, walkwith or behindthem to station,pull chair outgreet atgreeter,shake theirhand, walkthem outclick ononeviewtab at least15 timesmention amemberinsight atleast 10times

BOD Member Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. pass out $5 voucher to new member
  2. greet member at greeter, walk with them to station, pull chair out
  3. greet member at lobby, introduce yourself, pull out chair, walk out
  4. greet a child, hand them a toy, smile
  5. open the door for elderly members, or mothers with kids, or wheelchair members
  6. when at greeter: ask probing questions about transaction before directing
  7. greet at greeter, pull out chair, shake their hand, walk them out
  8. when at greeter: stand, smile and greeter member warmly x10
  9. when at greeter: advise of mobile/ATM options
  10. greet at lobby, introduce yourself, pull out their chair, stand for departure
  11. greet member at greeter, shake their hand, walk them out
  12. greet at greeter, smile and introduce yourself, shake their hand
  13. say the member's name at least 3 times, shake their hand, walk them out
  14. walk new memberships to ATM for demonstration
  15. maintain eye contact, say their name at least 3 times, shake their hand
  16. when at greeter: make eye contact, smile, stand, direct with open hand
  17. greet member at lobby, walk with them to station, stand for departure
  18. greet at lobby, pull out their chair, say their name at least once
  19. greet member in lobby with a smile, pull out their chair, walk them out
  20. walk a member through an OLB feature
  21. greet member at lobby, walk with or behind them to station, pull chair out
  22. greet at greeter, shake their hand, walk them out
  23. click on oneview tab at least 15 times
  24. mention a member insight at least 10 times