greet memberat greeter,shake theirhand, walkthem outgreet at lobby,introduceyourself, pullout their chair,stand fordeparturegreet at lobby,pull out theirchair, saytheir name atleast oncewhen atgreeter: askprobingquestions abouttransactionbefore directingwalk amemberthrough anOLB featuremaintain eyecontact, saytheir name atleast 3 times,shake theirhandwhen atgreeter:advise ofmobile/ATMoptionsgreet at greeter,pull out chair,shake theirhand, walkthem outgreet memberat lobby, walkwith them tostation, standfor departureclick ononeviewtab at least15 timesgreet atgreeter, smileand introduceyourself, shaketheir handwhen atgreeter: makeeye contact,smile, stand,direct with openhandgreet achild, handthem a toy,smilegreet memberat lobby,introduceyourself, pullout chair, walkoutsay themember'sname at least 3times, shaketheir hand, walkthem outgreet memberat lobby, walkwith or behindthem to station,pull chair outpass out$5 voucherto newmembermention amemberinsight atleast 10timesgreet memberat greeter,walk with themto station, pullchair outgreet memberin lobby with asmile, pull outtheir chair,walk them outwalk newmembershipsto ATM fordemonstrationopen the door forelderly members,or mothers withkids, orwheelchairmembersgreet atgreeter,shake theirhand, walkthem outwhen atgreeter: stand,smile andgreetermemberwarmly x10greet memberat greeter,shake theirhand, walkthem outgreet at lobby,introduceyourself, pullout their chair,stand fordeparturegreet at lobby,pull out theirchair, saytheir name atleast oncewhen atgreeter: askprobingquestions abouttransactionbefore directingwalk amemberthrough anOLB featuremaintain eyecontact, saytheir name atleast 3 times,shake theirhandwhen atgreeter:advise ofmobile/ATMoptionsgreet at greeter,pull out chair,shake theirhand, walkthem outgreet memberat lobby, walkwith them tostation, standfor departureclick ononeviewtab at least15 timesgreet atgreeter, smileand introduceyourself, shaketheir handwhen atgreeter: makeeye contact,smile, stand,direct with openhandgreet achild, handthem a toy,smilegreet memberat lobby,introduceyourself, pullout chair, walkoutsay themember'sname at least 3times, shaketheir hand, walkthem outgreet memberat lobby, walkwith or behindthem to station,pull chair outpass out$5 voucherto newmembermention amemberinsight atleast 10timesgreet memberat greeter,walk with themto station, pullchair outgreet memberin lobby with asmile, pull outtheir chair,walk them outwalk newmembershipsto ATM fordemonstrationopen the door forelderly members,or mothers withkids, orwheelchairmembersgreet atgreeter,shake theirhand, walkthem outwhen atgreeter: stand,smile andgreetermemberwarmly x10

BOD Member Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. greet member at greeter, shake their hand, walk them out
  2. greet at lobby, introduce yourself, pull out their chair, stand for departure
  3. greet at lobby, pull out their chair, say their name at least once
  4. when at greeter: ask probing questions about transaction before directing
  5. walk a member through an OLB feature
  6. maintain eye contact, say their name at least 3 times, shake their hand
  7. when at greeter: advise of mobile/ATM options
  8. greet at greeter, pull out chair, shake their hand, walk them out
  9. greet member at lobby, walk with them to station, stand for departure
  10. click on oneview tab at least 15 times
  11. greet at greeter, smile and introduce yourself, shake their hand
  12. when at greeter: make eye contact, smile, stand, direct with open hand
  13. greet a child, hand them a toy, smile
  14. greet member at lobby, introduce yourself, pull out chair, walk out
  15. say the member's name at least 3 times, shake their hand, walk them out
  16. greet member at lobby, walk with or behind them to station, pull chair out
  17. pass out $5 voucher to new member
  18. mention a member insight at least 10 times
  19. greet member at greeter, walk with them to station, pull chair out
  20. greet member in lobby with a smile, pull out their chair, walk them out
  21. walk new memberships to ATM for demonstration
  22. open the door for elderly members, or mothers with kids, or wheelchair members
  23. greet at greeter, shake their hand, walk them out
  24. when at greeter: stand, smile and greeter member warmly x10