greet memberat lobby, walkwith or behindthem to station,pull chair outmaintain eyecontact, saytheir name atleast 3 times,shake theirhandwalk newmembershipsto ATM fordemonstrationgreet memberat lobby,introduceyourself, pullout chair, walkoutgreet memberat lobby, walkwith them tostation, standfor departurewhen atgreeter:advise ofmobile/ATMoptionsgreet atgreeter, smileand introduceyourself, shaketheir handmention amemberinsight atleast 10timesopen the door forelderly members,or mothers withkids, orwheelchairmemberssay themember'sname at least 3times, shaketheir hand, walkthem outclick ononeviewtab at least15 timeswhen atgreeter: stand,smile andgreetermemberwarmly x10walk amemberthrough anOLB featurewhen atgreeter: askprobingquestions abouttransactionbefore directinggreet atgreeter,shake theirhand, walkthem outgreet at lobby,introduceyourself, pullout their chair,stand fordeparturepass out$5 voucherto newmembergreet at lobby,pull out theirchair, saytheir name atleast oncegreet achild, handthem a toy,smilewhen atgreeter: makeeye contact,smile, stand,direct with openhandgreet memberat greeter,walk with themto station, pullchair outgreet at greeter,pull out chair,shake theirhand, walkthem outgreet memberin lobby with asmile, pull outtheir chair,walk them outgreet memberat greeter,shake theirhand, walkthem outgreet memberat lobby, walkwith or behindthem to station,pull chair outmaintain eyecontact, saytheir name atleast 3 times,shake theirhandwalk newmembershipsto ATM fordemonstrationgreet memberat lobby,introduceyourself, pullout chair, walkoutgreet memberat lobby, walkwith them tostation, standfor departurewhen atgreeter:advise ofmobile/ATMoptionsgreet atgreeter, smileand introduceyourself, shaketheir handmention amemberinsight atleast 10timesopen the door forelderly members,or mothers withkids, orwheelchairmemberssay themember'sname at least 3times, shaketheir hand, walkthem outclick ononeviewtab at least15 timeswhen atgreeter: stand,smile andgreetermemberwarmly x10walk amemberthrough anOLB featurewhen atgreeter: askprobingquestions abouttransactionbefore directinggreet atgreeter,shake theirhand, walkthem outgreet at lobby,introduceyourself, pullout their chair,stand fordeparturepass out$5 voucherto newmembergreet at lobby,pull out theirchair, saytheir name atleast oncegreet achild, handthem a toy,smilewhen atgreeter: makeeye contact,smile, stand,direct with openhandgreet memberat greeter,walk with themto station, pullchair outgreet at greeter,pull out chair,shake theirhand, walkthem outgreet memberin lobby with asmile, pull outtheir chair,walk them outgreet memberat greeter,shake theirhand, walkthem out

BOD Member Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. greet member at lobby, walk with or behind them to station, pull chair out
  2. maintain eye contact, say their name at least 3 times, shake their hand
  3. walk new memberships to ATM for demonstration
  4. greet member at lobby, introduce yourself, pull out chair, walk out
  5. greet member at lobby, walk with them to station, stand for departure
  6. when at greeter: advise of mobile/ATM options
  7. greet at greeter, smile and introduce yourself, shake their hand
  8. mention a member insight at least 10 times
  9. open the door for elderly members, or mothers with kids, or wheelchair members
  10. say the member's name at least 3 times, shake their hand, walk them out
  11. click on oneview tab at least 15 times
  12. when at greeter: stand, smile and greeter member warmly x10
  13. walk a member through an OLB feature
  14. when at greeter: ask probing questions about transaction before directing
  15. greet at greeter, shake their hand, walk them out
  16. greet at lobby, introduce yourself, pull out their chair, stand for departure
  17. pass out $5 voucher to new member
  18. greet at lobby, pull out their chair, say their name at least once
  19. greet a child, hand them a toy, smile
  20. when at greeter: make eye contact, smile, stand, direct with open hand
  21. greet member at greeter, walk with them to station, pull chair out
  22. greet at greeter, pull out chair, shake their hand, walk them out
  23. greet member in lobby with a smile, pull out their chair, walk them out
  24. greet member at greeter, shake their hand, walk them out