walk newmembershipsto ATM fordemonstrationgreet memberat greeter,shake theirhand, walkthem outgreet at lobby,pull out theirchair, saytheir name atleast oncegreet at lobby,introduceyourself, pullout their chair,stand fordeparturegreet atgreeter, smileand introduceyourself, shaketheir handopen the door forelderly members,or mothers withkids, orwheelchairmemberswhen atgreeter: askprobingquestions abouttransactionbefore directingwalk amemberthrough anOLB featurewhen atgreeter: stand,smile andgreetermemberwarmly x10greet memberat lobby,introduceyourself, pullout chair, walkoutgreet memberat lobby, walkwith or behindthem to station,pull chair outmaintain eyecontact, saytheir name atleast 3 times,shake theirhandgreet memberat greeter,walk with themto station, pullchair outmention amemberinsight atleast 10timesclick ononeviewtab at least15 timesgreet memberat lobby, walkwith them tostation, standfor departuresay themember'sname at least 3times, shaketheir hand, walkthem outwhen atgreeter: makeeye contact,smile, stand,direct with openhandgreet achild, handthem a toy,smilewhen atgreeter:advise ofmobile/ATMoptionspass out$5 voucherto newmembergreet memberin lobby with asmile, pull outtheir chair,walk them outgreet atgreeter,shake theirhand, walkthem outgreet at greeter,pull out chair,shake theirhand, walkthem outwalk newmembershipsto ATM fordemonstrationgreet memberat greeter,shake theirhand, walkthem outgreet at lobby,pull out theirchair, saytheir name atleast oncegreet at lobby,introduceyourself, pullout their chair,stand fordeparturegreet atgreeter, smileand introduceyourself, shaketheir handopen the door forelderly members,or mothers withkids, orwheelchairmemberswhen atgreeter: askprobingquestions abouttransactionbefore directingwalk amemberthrough anOLB featurewhen atgreeter: stand,smile andgreetermemberwarmly x10greet memberat lobby,introduceyourself, pullout chair, walkoutgreet memberat lobby, walkwith or behindthem to station,pull chair outmaintain eyecontact, saytheir name atleast 3 times,shake theirhandgreet memberat greeter,walk with themto station, pullchair outmention amemberinsight atleast 10timesclick ononeviewtab at least15 timesgreet memberat lobby, walkwith them tostation, standfor departuresay themember'sname at least 3times, shaketheir hand, walkthem outwhen atgreeter: makeeye contact,smile, stand,direct with openhandgreet achild, handthem a toy,smilewhen atgreeter:advise ofmobile/ATMoptionspass out$5 voucherto newmembergreet memberin lobby with asmile, pull outtheir chair,walk them outgreet atgreeter,shake theirhand, walkthem outgreet at greeter,pull out chair,shake theirhand, walkthem out

BOD Member Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. walk new memberships to ATM for demonstration
  2. greet member at greeter, shake their hand, walk them out
  3. greet at lobby, pull out their chair, say their name at least once
  4. greet at lobby, introduce yourself, pull out their chair, stand for departure
  5. greet at greeter, smile and introduce yourself, shake their hand
  6. open the door for elderly members, or mothers with kids, or wheelchair members
  7. when at greeter: ask probing questions about transaction before directing
  8. walk a member through an OLB feature
  9. when at greeter: stand, smile and greeter member warmly x10
  10. greet member at lobby, introduce yourself, pull out chair, walk out
  11. greet member at lobby, walk with or behind them to station, pull chair out
  12. maintain eye contact, say their name at least 3 times, shake their hand
  13. greet member at greeter, walk with them to station, pull chair out
  14. mention a member insight at least 10 times
  15. click on oneview tab at least 15 times
  16. greet member at lobby, walk with them to station, stand for departure
  17. say the member's name at least 3 times, shake their hand, walk them out
  18. when at greeter: make eye contact, smile, stand, direct with open hand
  19. greet a child, hand them a toy, smile
  20. when at greeter: advise of mobile/ATM options
  21. pass out $5 voucher to new member
  22. greet member in lobby with a smile, pull out their chair, walk them out
  23. greet at greeter, shake their hand, walk them out
  24. greet at greeter, pull out chair, shake their hand, walk them out