pass out$5 voucherto newmembermaintain eyecontact, saytheir name atleast 3 times,shake theirhandwhen atgreeter: askprobingquestions abouttransactionbefore directingopen the door forelderly members,or mothers withkids, orwheelchairmembersgreet at lobby,pull out theirchair, saytheir name atleast oncemention amemberinsight atleast 10timesgreet memberin lobby with asmile, pull outtheir chair,walk them outsay themember'sname at least 3times, shaketheir hand, walkthem outgreet atgreeter, smileand introduceyourself, shaketheir handgreet atgreeter,shake theirhand, walkthem outgreet memberat greeter,walk with themto station, pullchair outgreet memberat lobby, walkwith them tostation, standfor departureclick ononeviewtab at least15 timesgreet memberat greeter,shake theirhand, walkthem outgreet at lobby,introduceyourself, pullout their chair,stand fordeparturewhen atgreeter:advise ofmobile/ATMoptionsgreet memberat lobby, walkwith or behindthem to station,pull chair outwalk amemberthrough anOLB featuregreet at greeter,pull out chair,shake theirhand, walkthem outgreet achild, handthem a toy,smilewhen atgreeter: makeeye contact,smile, stand,direct with openhandwalk newmembershipsto ATM fordemonstrationwhen atgreeter: stand,smile andgreetermemberwarmly x10greet memberat lobby,introduceyourself, pullout chair, walkoutpass out$5 voucherto newmembermaintain eyecontact, saytheir name atleast 3 times,shake theirhandwhen atgreeter: askprobingquestions abouttransactionbefore directingopen the door forelderly members,or mothers withkids, orwheelchairmembersgreet at lobby,pull out theirchair, saytheir name atleast oncemention amemberinsight atleast 10timesgreet memberin lobby with asmile, pull outtheir chair,walk them outsay themember'sname at least 3times, shaketheir hand, walkthem outgreet atgreeter, smileand introduceyourself, shaketheir handgreet atgreeter,shake theirhand, walkthem outgreet memberat greeter,walk with themto station, pullchair outgreet memberat lobby, walkwith them tostation, standfor departureclick ononeviewtab at least15 timesgreet memberat greeter,shake theirhand, walkthem outgreet at lobby,introduceyourself, pullout their chair,stand fordeparturewhen atgreeter:advise ofmobile/ATMoptionsgreet memberat lobby, walkwith or behindthem to station,pull chair outwalk amemberthrough anOLB featuregreet at greeter,pull out chair,shake theirhand, walkthem outgreet achild, handthem a toy,smilewhen atgreeter: makeeye contact,smile, stand,direct with openhandwalk newmembershipsto ATM fordemonstrationwhen atgreeter: stand,smile andgreetermemberwarmly x10greet memberat lobby,introduceyourself, pullout chair, walkout

BOD Member Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. pass out $5 voucher to new member
  2. maintain eye contact, say their name at least 3 times, shake their hand
  3. when at greeter: ask probing questions about transaction before directing
  4. open the door for elderly members, or mothers with kids, or wheelchair members
  5. greet at lobby, pull out their chair, say their name at least once
  6. mention a member insight at least 10 times
  7. greet member in lobby with a smile, pull out their chair, walk them out
  8. say the member's name at least 3 times, shake their hand, walk them out
  9. greet at greeter, smile and introduce yourself, shake their hand
  10. greet at greeter, shake their hand, walk them out
  11. greet member at greeter, walk with them to station, pull chair out
  12. greet member at lobby, walk with them to station, stand for departure
  13. click on oneview tab at least 15 times
  14. greet member at greeter, shake their hand, walk them out
  15. greet at lobby, introduce yourself, pull out their chair, stand for departure
  16. when at greeter: advise of mobile/ATM options
  17. greet member at lobby, walk with or behind them to station, pull chair out
  18. walk a member through an OLB feature
  19. greet at greeter, pull out chair, shake their hand, walk them out
  20. greet a child, hand them a toy, smile
  21. when at greeter: make eye contact, smile, stand, direct with open hand
  22. walk new memberships to ATM for demonstration
  23. when at greeter: stand, smile and greeter member warmly x10
  24. greet member at lobby, introduce yourself, pull out chair, walk out