greet memberat lobby,introduceyourself, pullout chair, walkoutgreet achild, handthem a toy,smilewhen atgreeter: stand,smile andgreetermemberwarmly x10greet atgreeter,shake theirhand, walkthem outgreet at lobby,introduceyourself, pullout their chair,stand fordeparturegreet atgreeter, smileand introduceyourself, shaketheir handgreet at greeter,pull out chair,shake theirhand, walkthem outmaintain eyecontact, saytheir name atleast 3 times,shake theirhandmention amemberinsight atleast 10timeswalk amemberthrough anOLB featurewhen atgreeter: askprobingquestions abouttransactionbefore directingwhen atgreeter: makeeye contact,smile, stand,direct with openhandgreet memberat lobby, walkwith or behindthem to station,pull chair outgreet memberin lobby with asmile, pull outtheir chair,walk them outwalk newmembershipsto ATM fordemonstrationclick ononeviewtab at least15 timesgreet memberat greeter,walk with themto station, pullchair outwhen atgreeter:advise ofmobile/ATMoptionsgreet at lobby,pull out theirchair, saytheir name atleast oncegreet memberat lobby, walkwith them tostation, standfor departurepass out$5 voucherto newmembersay themember'sname at least 3times, shaketheir hand, walkthem outopen the door forelderly members,or mothers withkids, orwheelchairmembersgreet memberat greeter,shake theirhand, walkthem outgreet memberat lobby,introduceyourself, pullout chair, walkoutgreet achild, handthem a toy,smilewhen atgreeter: stand,smile andgreetermemberwarmly x10greet atgreeter,shake theirhand, walkthem outgreet at lobby,introduceyourself, pullout their chair,stand fordeparturegreet atgreeter, smileand introduceyourself, shaketheir handgreet at greeter,pull out chair,shake theirhand, walkthem outmaintain eyecontact, saytheir name atleast 3 times,shake theirhandmention amemberinsight atleast 10timeswalk amemberthrough anOLB featurewhen atgreeter: askprobingquestions abouttransactionbefore directingwhen atgreeter: makeeye contact,smile, stand,direct with openhandgreet memberat lobby, walkwith or behindthem to station,pull chair outgreet memberin lobby with asmile, pull outtheir chair,walk them outwalk newmembershipsto ATM fordemonstrationclick ononeviewtab at least15 timesgreet memberat greeter,walk with themto station, pullchair outwhen atgreeter:advise ofmobile/ATMoptionsgreet at lobby,pull out theirchair, saytheir name atleast oncegreet memberat lobby, walkwith them tostation, standfor departurepass out$5 voucherto newmembersay themember'sname at least 3times, shaketheir hand, walkthem outopen the door forelderly members,or mothers withkids, orwheelchairmembersgreet memberat greeter,shake theirhand, walkthem out

BOD Member Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. greet member at lobby, introduce yourself, pull out chair, walk out
  2. greet a child, hand them a toy, smile
  3. when at greeter: stand, smile and greeter member warmly x10
  4. greet at greeter, shake their hand, walk them out
  5. greet at lobby, introduce yourself, pull out their chair, stand for departure
  6. greet at greeter, smile and introduce yourself, shake their hand
  7. greet at greeter, pull out chair, shake their hand, walk them out
  8. maintain eye contact, say their name at least 3 times, shake their hand
  9. mention a member insight at least 10 times
  10. walk a member through an OLB feature
  11. when at greeter: ask probing questions about transaction before directing
  12. when at greeter: make eye contact, smile, stand, direct with open hand
  13. greet member at lobby, walk with or behind them to station, pull chair out
  14. greet member in lobby with a smile, pull out their chair, walk them out
  15. walk new memberships to ATM for demonstration
  16. click on oneview tab at least 15 times
  17. greet member at greeter, walk with them to station, pull chair out
  18. when at greeter: advise of mobile/ATM options
  19. greet at lobby, pull out their chair, say their name at least once
  20. greet member at lobby, walk with them to station, stand for departure
  21. pass out $5 voucher to new member
  22. say the member's name at least 3 times, shake their hand, walk them out
  23. open the door for elderly members, or mothers with kids, or wheelchair members
  24. greet member at greeter, shake their hand, walk them out