when atgreeter:advise ofmobile/ATMoptionsmention amemberinsight atleast 10timesgreet atgreeter,shake theirhand, walkthem outgreet memberat lobby,introduceyourself, pullout chair, walkoutgreet memberat lobby, walkwith or behindthem to station,pull chair outgreet memberat lobby, walkwith them tostation, standfor departuregreet at lobby,introduceyourself, pullout their chair,stand fordeparturepass out$5 voucherto newmemberwalk amemberthrough anOLB featurewhen atgreeter: stand,smile andgreetermemberwarmly x10click ononeviewtab at least15 timeswhen atgreeter: askprobingquestions abouttransactionbefore directinggreet achild, handthem a toy,smilegreet memberat greeter,walk with themto station, pullchair outgreet memberat greeter,shake theirhand, walkthem outgreet at lobby,pull out theirchair, saytheir name atleast oncemaintain eyecontact, saytheir name atleast 3 times,shake theirhandgreet memberin lobby with asmile, pull outtheir chair,walk them outwalk newmembershipsto ATM fordemonstrationwhen atgreeter: makeeye contact,smile, stand,direct with openhandgreet at greeter,pull out chair,shake theirhand, walkthem outgreet atgreeter, smileand introduceyourself, shaketheir handopen the door forelderly members,or mothers withkids, orwheelchairmemberssay themember'sname at least 3times, shaketheir hand, walkthem outwhen atgreeter:advise ofmobile/ATMoptionsmention amemberinsight atleast 10timesgreet atgreeter,shake theirhand, walkthem outgreet memberat lobby,introduceyourself, pullout chair, walkoutgreet memberat lobby, walkwith or behindthem to station,pull chair outgreet memberat lobby, walkwith them tostation, standfor departuregreet at lobby,introduceyourself, pullout their chair,stand fordeparturepass out$5 voucherto newmemberwalk amemberthrough anOLB featurewhen atgreeter: stand,smile andgreetermemberwarmly x10click ononeviewtab at least15 timeswhen atgreeter: askprobingquestions abouttransactionbefore directinggreet achild, handthem a toy,smilegreet memberat greeter,walk with themto station, pullchair outgreet memberat greeter,shake theirhand, walkthem outgreet at lobby,pull out theirchair, saytheir name atleast oncemaintain eyecontact, saytheir name atleast 3 times,shake theirhandgreet memberin lobby with asmile, pull outtheir chair,walk them outwalk newmembershipsto ATM fordemonstrationwhen atgreeter: makeeye contact,smile, stand,direct with openhandgreet at greeter,pull out chair,shake theirhand, walkthem outgreet atgreeter, smileand introduceyourself, shaketheir handopen the door forelderly members,or mothers withkids, orwheelchairmemberssay themember'sname at least 3times, shaketheir hand, walkthem out

BOD Member Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. when at greeter: advise of mobile/ATM options
  2. mention a member insight at least 10 times
  3. greet at greeter, shake their hand, walk them out
  4. greet member at lobby, introduce yourself, pull out chair, walk out
  5. greet member at lobby, walk with or behind them to station, pull chair out
  6. greet member at lobby, walk with them to station, stand for departure
  7. greet at lobby, introduce yourself, pull out their chair, stand for departure
  8. pass out $5 voucher to new member
  9. walk a member through an OLB feature
  10. when at greeter: stand, smile and greeter member warmly x10
  11. click on oneview tab at least 15 times
  12. when at greeter: ask probing questions about transaction before directing
  13. greet a child, hand them a toy, smile
  14. greet member at greeter, walk with them to station, pull chair out
  15. greet member at greeter, shake their hand, walk them out
  16. greet at lobby, pull out their chair, say their name at least once
  17. maintain eye contact, say their name at least 3 times, shake their hand
  18. greet member in lobby with a smile, pull out their chair, walk them out
  19. walk new memberships to ATM for demonstration
  20. when at greeter: make eye contact, smile, stand, direct with open hand
  21. greet at greeter, pull out chair, shake their hand, walk them out
  22. greet at greeter, smile and introduce yourself, shake their hand
  23. open the door for elderly members, or mothers with kids, or wheelchair members
  24. say the member's name at least 3 times, shake their hand, walk them out