greet memberat lobby, walkwith them tostation, standfor departuregreet memberat lobby, walkwith or behindthem to station,pull chair outgreet at lobby,introduceyourself, pullout their chair,stand fordeparturewhen atgreeter:advise ofmobile/ATMoptionsgreet memberat greeter,walk with themto station, pullchair outwhen atgreeter: makeeye contact,smile, stand,direct with openhandgreet atgreeter, smileand introduceyourself, shaketheir handgreet atgreeter,shake theirhand, walkthem outwhen atgreeter: askprobingquestions abouttransactionbefore directingclick ononeviewtab at least15 timesmaintain eyecontact, saytheir name atleast 3 times,shake theirhandgreet achild, handthem a toy,smilemention amemberinsight atleast 10timespass out$5 voucherto newmembergreet memberat lobby,introduceyourself, pullout chair, walkoutgreet memberat greeter,shake theirhand, walkthem outopen the door forelderly members,or mothers withkids, orwheelchairmembersgreet at lobby,pull out theirchair, saytheir name atleast oncewhen atgreeter: stand,smile andgreetermemberwarmly x10say themember'sname at least 3times, shaketheir hand, walkthem outwalk amemberthrough anOLB featurewalk newmembershipsto ATM fordemonstrationgreet at greeter,pull out chair,shake theirhand, walkthem outgreet memberin lobby with asmile, pull outtheir chair,walk them outgreet memberat lobby, walkwith them tostation, standfor departuregreet memberat lobby, walkwith or behindthem to station,pull chair outgreet at lobby,introduceyourself, pullout their chair,stand fordeparturewhen atgreeter:advise ofmobile/ATMoptionsgreet memberat greeter,walk with themto station, pullchair outwhen atgreeter: makeeye contact,smile, stand,direct with openhandgreet atgreeter, smileand introduceyourself, shaketheir handgreet atgreeter,shake theirhand, walkthem outwhen atgreeter: askprobingquestions abouttransactionbefore directingclick ononeviewtab at least15 timesmaintain eyecontact, saytheir name atleast 3 times,shake theirhandgreet achild, handthem a toy,smilemention amemberinsight atleast 10timespass out$5 voucherto newmembergreet memberat lobby,introduceyourself, pullout chair, walkoutgreet memberat greeter,shake theirhand, walkthem outopen the door forelderly members,or mothers withkids, orwheelchairmembersgreet at lobby,pull out theirchair, saytheir name atleast oncewhen atgreeter: stand,smile andgreetermemberwarmly x10say themember'sname at least 3times, shaketheir hand, walkthem outwalk amemberthrough anOLB featurewalk newmembershipsto ATM fordemonstrationgreet at greeter,pull out chair,shake theirhand, walkthem outgreet memberin lobby with asmile, pull outtheir chair,walk them out

BOD Member Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. greet member at lobby, walk with them to station, stand for departure
  2. greet member at lobby, walk with or behind them to station, pull chair out
  3. greet at lobby, introduce yourself, pull out their chair, stand for departure
  4. when at greeter: advise of mobile/ATM options
  5. greet member at greeter, walk with them to station, pull chair out
  6. when at greeter: make eye contact, smile, stand, direct with open hand
  7. greet at greeter, smile and introduce yourself, shake their hand
  8. greet at greeter, shake their hand, walk them out
  9. when at greeter: ask probing questions about transaction before directing
  10. click on oneview tab at least 15 times
  11. maintain eye contact, say their name at least 3 times, shake their hand
  12. greet a child, hand them a toy, smile
  13. mention a member insight at least 10 times
  14. pass out $5 voucher to new member
  15. greet member at lobby, introduce yourself, pull out chair, walk out
  16. greet member at greeter, shake their hand, walk them out
  17. open the door for elderly members, or mothers with kids, or wheelchair members
  18. greet at lobby, pull out their chair, say their name at least once
  19. when at greeter: stand, smile and greeter member warmly x10
  20. say the member's name at least 3 times, shake their hand, walk them out
  21. walk a member through an OLB feature
  22. walk new memberships to ATM for demonstration
  23. greet at greeter, pull out chair, shake their hand, walk them out
  24. greet member in lobby with a smile, pull out their chair, walk them out