greet memberat lobby,introduceyourself, pullout chair, walkoutgreet at lobby,pull out theirchair, saytheir name atleast oncegreet achild, handthem a toy,smilewhen atgreeter: stand,smile andgreetermemberwarmly x10greet atgreeter, smileand introduceyourself, shaketheir handpass out$5 voucherto newmembersay themember'sname at least 3times, shaketheir hand, walkthem outmaintain eyecontact, saytheir name atleast 3 times,shake theirhandwhen atgreeter: makeeye contact,smile, stand,direct with openhandclick ononeviewtab at least15 timesgreet at lobby,introduceyourself, pullout their chair,stand fordeparturegreet memberat greeter,walk with themto station, pullchair outwhen atgreeter:advise ofmobile/ATMoptionsgreet at greeter,pull out chair,shake theirhand, walkthem outgreet atgreeter,shake theirhand, walkthem outwalk newmembershipsto ATM fordemonstrationwhen atgreeter: askprobingquestions abouttransactionbefore directinggreet memberat greeter,shake theirhand, walkthem outgreet memberat lobby, walkwith or behindthem to station,pull chair outmention amemberinsight atleast 10timeswalk amemberthrough anOLB featuregreet memberat lobby, walkwith them tostation, standfor departuregreet memberin lobby with asmile, pull outtheir chair,walk them outopen the door forelderly members,or mothers withkids, orwheelchairmembersgreet memberat lobby,introduceyourself, pullout chair, walkoutgreet at lobby,pull out theirchair, saytheir name atleast oncegreet achild, handthem a toy,smilewhen atgreeter: stand,smile andgreetermemberwarmly x10greet atgreeter, smileand introduceyourself, shaketheir handpass out$5 voucherto newmembersay themember'sname at least 3times, shaketheir hand, walkthem outmaintain eyecontact, saytheir name atleast 3 times,shake theirhandwhen atgreeter: makeeye contact,smile, stand,direct with openhandclick ononeviewtab at least15 timesgreet at lobby,introduceyourself, pullout their chair,stand fordeparturegreet memberat greeter,walk with themto station, pullchair outwhen atgreeter:advise ofmobile/ATMoptionsgreet at greeter,pull out chair,shake theirhand, walkthem outgreet atgreeter,shake theirhand, walkthem outwalk newmembershipsto ATM fordemonstrationwhen atgreeter: askprobingquestions abouttransactionbefore directinggreet memberat greeter,shake theirhand, walkthem outgreet memberat lobby, walkwith or behindthem to station,pull chair outmention amemberinsight atleast 10timeswalk amemberthrough anOLB featuregreet memberat lobby, walkwith them tostation, standfor departuregreet memberin lobby with asmile, pull outtheir chair,walk them outopen the door forelderly members,or mothers withkids, orwheelchairmembers

BOD Member Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. greet member at lobby, introduce yourself, pull out chair, walk out
  2. greet at lobby, pull out their chair, say their name at least once
  3. greet a child, hand them a toy, smile
  4. when at greeter: stand, smile and greeter member warmly x10
  5. greet at greeter, smile and introduce yourself, shake their hand
  6. pass out $5 voucher to new member
  7. say the member's name at least 3 times, shake their hand, walk them out
  8. maintain eye contact, say their name at least 3 times, shake their hand
  9. when at greeter: make eye contact, smile, stand, direct with open hand
  10. click on oneview tab at least 15 times
  11. greet at lobby, introduce yourself, pull out their chair, stand for departure
  12. greet member at greeter, walk with them to station, pull chair out
  13. when at greeter: advise of mobile/ATM options
  14. greet at greeter, pull out chair, shake their hand, walk them out
  15. greet at greeter, shake their hand, walk them out
  16. walk new memberships to ATM for demonstration
  17. when at greeter: ask probing questions about transaction before directing
  18. greet member at greeter, shake their hand, walk them out
  19. greet member at lobby, walk with or behind them to station, pull chair out
  20. mention a member insight at least 10 times
  21. walk a member through an OLB feature
  22. greet member at lobby, walk with them to station, stand for departure
  23. greet member in lobby with a smile, pull out their chair, walk them out
  24. open the door for elderly members, or mothers with kids, or wheelchair members