BOD Member Service Standards

BOD Member Service Standards Bingo Card
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This bingo card has a free space and 24 words: greet member in lobby with a smile, pull out their chair, walk them out, say the member's name at least 3 times, shake their hand, walk them out, greet at lobby, pull out their chair, say their name at least once, greet at greeter, pull out chair, shake their hand, walk them out, greet a child, hand them a toy, smile, open the door for elderly members, or mothers with kids, or wheelchair members, greet at lobby, introduce yourself, pull out their chair, stand for departure, greet at greeter, smile and introduce yourself, shake their hand, when at greeter: advise of mobile/ATM options, when at greeter: stand, smile and greeter member warmly x10, greet member at greeter, shake their hand, walk them out, greet member at greeter, walk with them to station, pull chair out, maintain eye contact, say their name at least 3 times, shake their hand, greet member at lobby, walk with or behind them to station, pull chair out, greet member at lobby, introduce yourself, pull out chair, walk out, walk new memberships to ATM for demonstration, walk a member through an OLB feature, pass out $5 voucher to new member, when at greeter: ask probing questions about transaction before directing, greet member at lobby, walk with them to station, stand for departure, greet at greeter, shake their hand, walk them out, mention a member insight at least 10 times, click on oneview tab at least 15 times and when at greeter: make eye contact, smile, stand, direct with open hand.

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