(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Knows how to read an EOB
Reads the newsletters
Uses the call guide for every call
Knows what to do for a dropped call
Always checks their emails and teams message
Knows what we do when someone says they are only enrolled in medicare.
Knows the claims formula
Knows we cant give out the maximum benefit unless a caller is asking Exception is Maine. We dont give it out to SPs at all.
Knows medishare claims are an exception and we can pay them.
Knows how to re-enroll a patient
Knows what we do with Rejected ID check failed accounts.
Knows what to do if they get a re-enrollment error.
Knows all the PRs we can pay.
Knows the PSP code for our team.
Knows the call closing verbiage for ASP
Know what channels to use for questions and for Escalations
Knows how much we pay on a claim for a maximizer patient.
Knows who the third parties are and what to do when they call.
Has completed the General quiz sent out by Amy
Knows we dont change patient and provider type on admin and have leadership do it.
Knows which 2 drugs the patient cant be on at the same time.
Knows the SLAs for our team.
Knows we have to take ownership of every call and Summarize/recap it at the end.
Participates in the Refresh Friday games
Knows we can enroll a patient with a provider and the patient doesnt have to be on the line.
Knows what we do with GK rejected accounts
Knows when to use the nurse partner program.
Knows what to do after you transfer the call to Medinfo.
