(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Knows what to do for a dropped call
Knows what to do after you transfer the call to Medinfo.
Know what channels to use for questions and for Escalations
Knows medishare claims are an exception and we can pay them.
Has completed the General quiz sent out by Amy
Knows we have to take ownership of every call and Summarize/recap it at the end.
Knows all the PRs we can pay.
Knows how to read an EOB
Knows when to use the nurse partner program.
Knows what we do with GK rejected accounts
Knows how much we pay on a claim for a maximizer patient.
Knows who the third parties are and what to do when they call.
Knows the PSP code for our team.
Has access to FSV, ASRP, Eagleforce and RxNova
Uses the call guide for every call
Knows the SLAs for our team.
Knows what we do with Rejected ID check failed accounts.
Knows what to do if they get a re-enrollment error.
Participates in the Refresh Friday games
Knows we can enroll a patient with a provider and the patient doesnt have to be on the line.
Knows how to re-enroll a patient
Knows we cant give out the maximum benefit unless a caller is asking Exception is Maine. We dont give it out to SPs at all.
Knows the call closing verbiage for ASP
Always checks their emails and teams message
Knows the claims formula
Reads the newsletters
Knows we dont change patient and provider type on admin and have leadership do it.
Knows what we do when someone says they are only enrolled in medicare.
Knows which 2 drugs the patient cant be on at the same time.
