(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Know what channels to use for questions and for Escalations
Knows the call closing verbiage for ASP
Knows we have to take ownership of every call and Summarize/recap it at the end.
Knows how much we pay on a claim for a maximizer patient.
Knows all the PRs we can pay.
Knows what to do for a dropped call
Knows who the third parties are and what to do when they call.
Knows we dont change patient and provider type on admin and have leadership do it.
Has completed the General quiz sent out by Amy
Knows what we do with Rejected ID check failed accounts.
Uses the call guide for every call
Knows the PSP code for our team.
Reads the newsletters
Knows what we do with GK rejected accounts
Knows the claims formula
Knows how to re-enroll a patient
Knows we cant give out the maximum benefit unless a caller is asking Exception is Maine. We dont give it out to SPs at all.
Knows we can enroll a patient with a provider and the patient doesnt have to be on the line.
Knows when to use the nurse partner program.
Knows what we do when someone says they are only enrolled in medicare.
Knows what to do if they get a re-enrollment error.
Knows the SLAs for our team.
Knows which 2 drugs the patient cant be on at the same time.
Knows how to read an EOB
Knows what to do after you transfer the call to Medinfo.
Has access to FSV, ASRP, Eagleforce and RxNova
Participates in the Refresh Friday games
Always checks their emails and teams message
Knows medishare claims are an exception and we can pay them.
