Identifieda boloDeclinedan AppCalllongerthanexpectedEntered thenumber usedin innovisnotesSystemlag midcallGive a“KudosCupid”shout-outHelp acustomerresolve anissueHelped ateammateAsk aquestionabout how toimprove aprocessUnexpected,complicatedcallDe-escalate acustomerShare a“favorite fail”and lessonlearnedProvide ESfeedbackviacommentsCoffeerefill midshiftTeamschatlights upTookFraudover 75Posted A2026 Goalin motivationChatTookFraudUnder 75SentLetterC2F6UsedAccurintFREESPACE:TriageStrongRequested/approvedTTIDApprovedAn AppPassInnovisPractice atwo-minuteresetbreakSaidDualConsentCustomerstartscalm…ends calmSmiledwhiletalking oncallsCalledCase/Revieweda caseDugdipper ona SC 51reasonAttend acalibrationor huddleControlledthe callwithoutrushingUsedES/Helpedwith ESUsedopenendedHad to runInnovis orwork a failinnovisCustomersaid“thankyou”Call SMELine/Answeredthe SME lineTTIDtalk offIdentifieda boloDeclinedan AppCalllongerthanexpectedEntered thenumber usedin innovisnotesSystemlag midcallGive a“KudosCupid”shout-outHelp acustomerresolve anissueHelped ateammateAsk aquestionabout how toimprove aprocessUnexpected,complicatedcallDe-escalate acustomerShare a“favorite fail”and lessonlearnedProvide ESfeedbackviacommentsCoffeerefill midshiftTeamschatlights upTookFraudover 75Posted A2026 Goalin motivationChatTookFraudUnder 75SentLetterC2F6UsedAccurintFREESPACE:TriageStrongRequested/approvedTTIDApprovedAn AppPassInnovisPractice atwo-minuteresetbreakSaidDualConsentCustomerstartscalm…ends calmSmiledwhiletalking oncallsCalledCase/Revieweda caseDugdipper ona SC 51reasonAttend acalibrationor huddleControlledthe callwithoutrushingUsedES/Helpedwith ESUsedopenendedHad to runInnovis orwork a failinnovisCustomersaid“thankyou”Call SMELine/Answeredthe SME lineTTIDtalk off

Fraud Force February - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
  1. Identified a bolo
  2. Declined an App
  3. Call longer than expected
  4. Entered the number used in innovis notes
  5. System lag mid call
  6. Give a “Kudos Cupid” shout-out
  7. Help a customer resolve an issue
  8. Helped a teammate
  9. Ask a question about how to improve a process
  10. Unexpected, complicated call
  11. De-escalate a customer
  12. Share a “favorite fail” and lesson learned
  13. Provide ES feedback via comments
  14. Coffee refill mid shift
  15. Teams chat lights up
  16. Took Fraud over 75
  17. Posted A 2026 Goal in motivation Chat
  18. Took Fraud Under 75
  19. Sent Letter C2F6
  20. Used Accurint
  21. FREE SPACE: Triage Strong
  22. Requested/ approved TTID
  23. Approved An App
  24. Pass Innovis
  25. Practice a two-minute reset break
  26. Said Dual Consent
  27. Customer starts calm… ends calm
  28. Smiled while talking on calls
  29. Called Case/ Reviewed a case
  30. Dug dipper on a SC 51 reason
  31. Attend a calibration or huddle
  32. Controlled the call without rushing
  33. Used ES/Helped with ES
  34. Used open ended
  35. Had to run Innovis or work a fail innovis
  36. Customer said “thank you”
  37. Call SME Line/ Answered the SME line
  38. TTID talk off