Declinedan AppGive a“KudosCupid”shout-outHad to runInnovis orwork a failinnovisIdentifieda boloPosted A2026 Goalin motivationChatSmiledwhiletalking oncallsUnexpected,complicatedcallSentLetterC2F6UsedES/Helpedwith ESHelped ateammateShare a“favorite fail”and lessonlearnedCalllongerthanexpectedCustomerstartscalm…ends calmCalledCase/Revieweda caseApprovedAn AppCall SMELine/Answeredthe SME lineTookFraudover 75De-escalate acustomerTeamschatlights upProvide ESfeedbackviacommentsTTIDtalk offUsedopenendedTookFraudUnder 75SaidDualConsentUsedAccurintPractice atwo-minuteresetbreakFREESPACE:TriageStrongCoffeerefill midshiftPassInnovisAttend acalibrationor huddleRequested/approvedTTIDCustomersaid“thankyou”Ask aquestionabout how toimprove aprocessDugdipper ona SC 51reasonHelp acustomerresolve anissueSystemlag midcallEntered thenumber usedin innovisnotesControlledthe callwithoutrushingDeclinedan AppGive a“KudosCupid”shout-outHad to runInnovis orwork a failinnovisIdentifieda boloPosted A2026 Goalin motivationChatSmiledwhiletalking oncallsUnexpected,complicatedcallSentLetterC2F6UsedES/Helpedwith ESHelped ateammateShare a“favorite fail”and lessonlearnedCalllongerthanexpectedCustomerstartscalm…ends calmCalledCase/Revieweda caseApprovedAn AppCall SMELine/Answeredthe SME lineTookFraudover 75De-escalate acustomerTeamschatlights upProvide ESfeedbackviacommentsTTIDtalk offUsedopenendedTookFraudUnder 75SaidDualConsentUsedAccurintPractice atwo-minuteresetbreakFREESPACE:TriageStrongCoffeerefill midshiftPassInnovisAttend acalibrationor huddleRequested/approvedTTIDCustomersaid“thankyou”Ask aquestionabout how toimprove aprocessDugdipper ona SC 51reasonHelp acustomerresolve anissueSystemlag midcallEntered thenumber usedin innovisnotesControlledthe callwithoutrushing

Fraud Force February - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Declined an App
  2. Give a “Kudos Cupid” shout-out
  3. Had to run Innovis or work a fail innovis
  4. Identified a bolo
  5. Posted A 2026 Goal in motivation Chat
  6. Smiled while talking on calls
  7. Unexpected, complicated call
  8. Sent Letter C2F6
  9. Used ES/Helped with ES
  10. Helped a teammate
  11. Share a “favorite fail” and lesson learned
  12. Call longer than expected
  13. Customer starts calm… ends calm
  14. Called Case/ Reviewed a case
  15. Approved An App
  16. Call SME Line/ Answered the SME line
  17. Took Fraud over 75
  18. De-escalate a customer
  19. Teams chat lights up
  20. Provide ES feedback via comments
  21. TTID talk off
  22. Used open ended
  23. Took Fraud Under 75
  24. Said Dual Consent
  25. Used Accurint
  26. Practice a two-minute reset break
  27. FREE SPACE: Triage Strong
  28. Coffee refill mid shift
  29. Pass Innovis
  30. Attend a calibration or huddle
  31. Requested/ approved TTID
  32. Customer said “thank you”
  33. Ask a question about how to improve a process
  34. Dug dipper on a SC 51 reason
  35. Help a customer resolve an issue
  36. System lag mid call
  37. Entered the number used in innovis notes
  38. Controlled the call without rushing