Had to runInnovis orwork a failinnovisSaidDualConsentShare a“favorite fail”and lessonlearnedTookFraudUnder 75Entered thenumber usedin innovisnotesSystemlag midcallAttend acalibrationor huddleApprovedAn AppCalllongerthanexpectedSentLetterC2F6Identifieda boloProvide ESfeedbackviacommentsRequested/approvedTTIDControlledthe callwithoutrushingPassInnovisDe-escalate acustomerDugdipper ona SC 51reasonPosted A2026 Goalin motivationChatCustomersaid“thankyou”Help acustomerresolve anissueSmiledwhiletalking oncallsHelped ateammateCalledCase/Revieweda caseCall SMELine/Answeredthe SME lineGive a“KudosCupid”shout-outPractice atwo-minuteresetbreakCoffeerefill midshiftCustomerstartscalm…ends calmUnexpected,complicatedcallTTIDtalk offAsk aquestionabout how toimprove aprocessUsedES/Helpedwith ESTookFraudover 75Teamschatlights upDeclinedan AppUsedAccurintFREESPACE:TriageStrongUsedopenendedHad to runInnovis orwork a failinnovisSaidDualConsentShare a“favorite fail”and lessonlearnedTookFraudUnder 75Entered thenumber usedin innovisnotesSystemlag midcallAttend acalibrationor huddleApprovedAn AppCalllongerthanexpectedSentLetterC2F6Identifieda boloProvide ESfeedbackviacommentsRequested/approvedTTIDControlledthe callwithoutrushingPassInnovisDe-escalate acustomerDugdipper ona SC 51reasonPosted A2026 Goalin motivationChatCustomersaid“thankyou”Help acustomerresolve anissueSmiledwhiletalking oncallsHelped ateammateCalledCase/Revieweda caseCall SMELine/Answeredthe SME lineGive a“KudosCupid”shout-outPractice atwo-minuteresetbreakCoffeerefill midshiftCustomerstartscalm…ends calmUnexpected,complicatedcallTTIDtalk offAsk aquestionabout how toimprove aprocessUsedES/Helpedwith ESTookFraudover 75Teamschatlights upDeclinedan AppUsedAccurintFREESPACE:TriageStrongUsedopenended

Fraud Force February - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had to run Innovis or work a fail innovis
  2. Said Dual Consent
  3. Share a “favorite fail” and lesson learned
  4. Took Fraud Under 75
  5. Entered the number used in innovis notes
  6. System lag mid call
  7. Attend a calibration or huddle
  8. Approved An App
  9. Call longer than expected
  10. Sent Letter C2F6
  11. Identified a bolo
  12. Provide ES feedback via comments
  13. Requested/ approved TTID
  14. Controlled the call without rushing
  15. Pass Innovis
  16. De-escalate a customer
  17. Dug dipper on a SC 51 reason
  18. Posted A 2026 Goal in motivation Chat
  19. Customer said “thank you”
  20. Help a customer resolve an issue
  21. Smiled while talking on calls
  22. Helped a teammate
  23. Called Case/ Reviewed a case
  24. Call SME Line/ Answered the SME line
  25. Give a “Kudos Cupid” shout-out
  26. Practice a two-minute reset break
  27. Coffee refill mid shift
  28. Customer starts calm… ends calm
  29. Unexpected, complicated call
  30. TTID talk off
  31. Ask a question about how to improve a process
  32. Used ES/Helped with ES
  33. Took Fraud over 75
  34. Teams chat lights up
  35. Declined an App
  36. Used Accurint
  37. FREE SPACE: Triage Strong
  38. Used open ended