De-escalate acustomerCustomersaid“thankyou”SentLetterC2F6UsedES/Helpedwith ESShare a“favorite fail”and lessonlearnedSaidDualConsentRequested/approvedTTIDPosted A2026 Goalin motivationChatDugdipper ona SC 51reasonTTIDtalk offControlledthe callwithoutrushingIdentifieda boloHelp acustomerresolve anissuePassInnovisApprovedAn AppUsedopenendedSmiledwhiletalking oncallsFREESPACE:TriageStrongEntered thenumber usedin innovisnotesUnexpected,complicatedcallCalllongerthanexpectedCalledCase/Revieweda caseHad to runInnovis orwork a failinnovisCustomerstartscalm…ends calmTookFraudover 75Call SMELine/Answeredthe SME lineProvide ESfeedbackviacommentsHelped ateammateGive a“KudosCupid”shout-outSystemlag midcallTookFraudUnder 75Practice atwo-minuteresetbreakTeamschatlights upDeclinedan AppUsedAccurintAttend acalibrationor huddleCoffeerefill midshiftAsk aquestionabout how toimprove aprocessDe-escalate acustomerCustomersaid“thankyou”SentLetterC2F6UsedES/Helpedwith ESShare a“favorite fail”and lessonlearnedSaidDualConsentRequested/approvedTTIDPosted A2026 Goalin motivationChatDugdipper ona SC 51reasonTTIDtalk offControlledthe callwithoutrushingIdentifieda boloHelp acustomerresolve anissuePassInnovisApprovedAn AppUsedopenendedSmiledwhiletalking oncallsFREESPACE:TriageStrongEntered thenumber usedin innovisnotesUnexpected,complicatedcallCalllongerthanexpectedCalledCase/Revieweda caseHad to runInnovis orwork a failinnovisCustomerstartscalm…ends calmTookFraudover 75Call SMELine/Answeredthe SME lineProvide ESfeedbackviacommentsHelped ateammateGive a“KudosCupid”shout-outSystemlag midcallTookFraudUnder 75Practice atwo-minuteresetbreakTeamschatlights upDeclinedan AppUsedAccurintAttend acalibrationor huddleCoffeerefill midshiftAsk aquestionabout how toimprove aprocess

Fraud Force February - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalate a customer
  2. Customer said “thank you”
  3. Sent Letter C2F6
  4. Used ES/Helped with ES
  5. Share a “favorite fail” and lesson learned
  6. Said Dual Consent
  7. Requested/ approved TTID
  8. Posted A 2026 Goal in motivation Chat
  9. Dug dipper on a SC 51 reason
  10. TTID talk off
  11. Controlled the call without rushing
  12. Identified a bolo
  13. Help a customer resolve an issue
  14. Pass Innovis
  15. Approved An App
  16. Used open ended
  17. Smiled while talking on calls
  18. FREE SPACE: Triage Strong
  19. Entered the number used in innovis notes
  20. Unexpected, complicated call
  21. Call longer than expected
  22. Called Case/ Reviewed a case
  23. Had to run Innovis or work a fail innovis
  24. Customer starts calm… ends calm
  25. Took Fraud over 75
  26. Call SME Line/ Answered the SME line
  27. Provide ES feedback via comments
  28. Helped a teammate
  29. Give a “Kudos Cupid” shout-out
  30. System lag mid call
  31. Took Fraud Under 75
  32. Practice a two-minute reset break
  33. Teams chat lights up
  34. Declined an App
  35. Used Accurint
  36. Attend a calibration or huddle
  37. Coffee refill mid shift
  38. Ask a question about how to improve a process