UsedopenendedHad to runInnovis orwork a failinnovisIdentifieda boloHelped ateammateUsedAccurintTookFraudover 75Call SMELine/Answeredthe SME lineSaidDualConsentProvide ESfeedbackviacommentsApprovedAn AppDe-escalate acustomerCalllongerthanexpectedPractice atwo-minuteresetbreakAsk aquestionabout how toimprove aprocessTTIDtalk offUnexpected,complicatedcallDeclinedan AppControlledthe callwithoutrushingAttend acalibrationor huddleRequested/approvedTTIDFREESPACE:TriageStrongGive a“KudosCupid”shout-outDugdipper ona SC 51reasonTeamschatlights upTookFraudUnder 75Share a“favorite fail”and lessonlearnedHelp acustomerresolve anissueCustomerstartscalm…ends calmSystemlag midcallCoffeerefill midshiftUsedES/Helpedwith ESSmiledwhiletalking oncallsCalledCase/Revieweda casePassInnovisSentLetterC2F6Customersaid“thankyou”Entered thenumber usedin innovisnotesPosted A2026 Goalin motivationChatUsedopenendedHad to runInnovis orwork a failinnovisIdentifieda boloHelped ateammateUsedAccurintTookFraudover 75Call SMELine/Answeredthe SME lineSaidDualConsentProvide ESfeedbackviacommentsApprovedAn AppDe-escalate acustomerCalllongerthanexpectedPractice atwo-minuteresetbreakAsk aquestionabout how toimprove aprocessTTIDtalk offUnexpected,complicatedcallDeclinedan AppControlledthe callwithoutrushingAttend acalibrationor huddleRequested/approvedTTIDFREESPACE:TriageStrongGive a“KudosCupid”shout-outDugdipper ona SC 51reasonTeamschatlights upTookFraudUnder 75Share a“favorite fail”and lessonlearnedHelp acustomerresolve anissueCustomerstartscalm…ends calmSystemlag midcallCoffeerefill midshiftUsedES/Helpedwith ESSmiledwhiletalking oncallsCalledCase/Revieweda casePassInnovisSentLetterC2F6Customersaid“thankyou”Entered thenumber usedin innovisnotesPosted A2026 Goalin motivationChat

Fraud Force February - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
  1. Used open ended
  2. Had to run Innovis or work a fail innovis
  3. Identified a bolo
  4. Helped a teammate
  5. Used Accurint
  6. Took Fraud over 75
  7. Call SME Line/ Answered the SME line
  8. Said Dual Consent
  9. Provide ES feedback via comments
  10. Approved An App
  11. De-escalate a customer
  12. Call longer than expected
  13. Practice a two-minute reset break
  14. Ask a question about how to improve a process
  15. TTID talk off
  16. Unexpected, complicated call
  17. Declined an App
  18. Controlled the call without rushing
  19. Attend a calibration or huddle
  20. Requested/ approved TTID
  21. FREE SPACE: Triage Strong
  22. Give a “Kudos Cupid” shout-out
  23. Dug dipper on a SC 51 reason
  24. Teams chat lights up
  25. Took Fraud Under 75
  26. Share a “favorite fail” and lesson learned
  27. Help a customer resolve an issue
  28. Customer starts calm… ends calm
  29. System lag mid call
  30. Coffee refill mid shift
  31. Used ES/Helped with ES
  32. Smiled while talking on calls
  33. Called Case/ Reviewed a case
  34. Pass Innovis
  35. Sent Letter C2F6
  36. Customer said “thank you”
  37. Entered the number used in innovis notes
  38. Posted A 2026 Goal in motivation Chat