FREESPACE:TriageStrongCoffeerefill midshiftHelp acustomerresolve anissueUnexpected,complicatedcallTookFraudUnder 75Customersaid“thankyou”Teamschatlights upSaidDualConsentTTIDtalk offPosted A2026 Goalin motivationChatPractice atwo-minuteresetbreakRequested/approvedTTIDCustomerstartscalm…ends calmGive a“KudosCupid”shout-outEntered thenumber usedin innovisnotesHelped ateammateUsedAccurintCalllongerthanexpectedTookFraudover 75Systemlag midcallCalledCase/Revieweda caseSentLetterC2F6Smiledwhiletalking oncallsCall SMELine/Answeredthe SME lineUsedES/Helpedwith ESDe-escalate acustomerDeclinedan AppControlledthe callwithoutrushingShare a“favorite fail”and lessonlearnedUsedopenendedIdentifieda boloProvide ESfeedbackviacommentsAttend acalibrationor huddleHad to runInnovis orwork a failinnovisAsk aquestionabout how toimprove aprocessApprovedAn AppDugdipper ona SC 51reasonPassInnovisFREESPACE:TriageStrongCoffeerefill midshiftHelp acustomerresolve anissueUnexpected,complicatedcallTookFraudUnder 75Customersaid“thankyou”Teamschatlights upSaidDualConsentTTIDtalk offPosted A2026 Goalin motivationChatPractice atwo-minuteresetbreakRequested/approvedTTIDCustomerstartscalm…ends calmGive a“KudosCupid”shout-outEntered thenumber usedin innovisnotesHelped ateammateUsedAccurintCalllongerthanexpectedTookFraudover 75Systemlag midcallCalledCase/Revieweda caseSentLetterC2F6Smiledwhiletalking oncallsCall SMELine/Answeredthe SME lineUsedES/Helpedwith ESDe-escalate acustomerDeclinedan AppControlledthe callwithoutrushingShare a“favorite fail”and lessonlearnedUsedopenendedIdentifieda boloProvide ESfeedbackviacommentsAttend acalibrationor huddleHad to runInnovis orwork a failinnovisAsk aquestionabout how toimprove aprocessApprovedAn AppDugdipper ona SC 51reasonPassInnovis

Fraud Force February - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FREE SPACE: Triage Strong
  2. Coffee refill mid shift
  3. Help a customer resolve an issue
  4. Unexpected, complicated call
  5. Took Fraud Under 75
  6. Customer said “thank you”
  7. Teams chat lights up
  8. Said Dual Consent
  9. TTID talk off
  10. Posted A 2026 Goal in motivation Chat
  11. Practice a two-minute reset break
  12. Requested/ approved TTID
  13. Customer starts calm… ends calm
  14. Give a “Kudos Cupid” shout-out
  15. Entered the number used in innovis notes
  16. Helped a teammate
  17. Used Accurint
  18. Call longer than expected
  19. Took Fraud over 75
  20. System lag mid call
  21. Called Case/ Reviewed a case
  22. Sent Letter C2F6
  23. Smiled while talking on calls
  24. Call SME Line/ Answered the SME line
  25. Used ES/Helped with ES
  26. De-escalate a customer
  27. Declined an App
  28. Controlled the call without rushing
  29. Share a “favorite fail” and lesson learned
  30. Used open ended
  31. Identified a bolo
  32. Provide ES feedback via comments
  33. Attend a calibration or huddle
  34. Had to run Innovis or work a fail innovis
  35. Ask a question about how to improve a process
  36. Approved An App
  37. Dug dipper on a SC 51 reason
  38. Pass Innovis