Share a“favorite fail”and lessonlearnedUsedAccurintPassInnovisDeclinedan AppTookFraudUnder 75Dugdipper ona SC 51reasonCalllongerthanexpectedTeamschatlights upCustomerstartscalm…ends calmCoffeerefill midshiftTookFraudover 75Give a“KudosCupid”shout-outUsedopenendedCustomersaid“thankyou”FREESPACE:TriageStrongTTIDtalk offControlledthe callwithoutrushingProvide ESfeedbackviacommentsAsk aquestionabout how toimprove aprocessHelped ateammateIdentifieda boloRequested/approvedTTIDSystemlag midcallCall SMELine/Answeredthe SME lineSentLetterC2F6ApprovedAn AppUnexpected,complicatedcallAttend acalibrationor huddleCalledCase/Revieweda caseSaidDualConsentEntered thenumber usedin innovisnotesSmiledwhiletalking oncallsHelp acustomerresolve anissueDe-escalate acustomerPosted A2026 Goalin motivationChatPractice atwo-minuteresetbreakUsedES/Helpedwith ESHad to runInnovis orwork a failinnovisShare a“favorite fail”and lessonlearnedUsedAccurintPassInnovisDeclinedan AppTookFraudUnder 75Dugdipper ona SC 51reasonCalllongerthanexpectedTeamschatlights upCustomerstartscalm…ends calmCoffeerefill midshiftTookFraudover 75Give a“KudosCupid”shout-outUsedopenendedCustomersaid“thankyou”FREESPACE:TriageStrongTTIDtalk offControlledthe callwithoutrushingProvide ESfeedbackviacommentsAsk aquestionabout how toimprove aprocessHelped ateammateIdentifieda boloRequested/approvedTTIDSystemlag midcallCall SMELine/Answeredthe SME lineSentLetterC2F6ApprovedAn AppUnexpected,complicatedcallAttend acalibrationor huddleCalledCase/Revieweda caseSaidDualConsentEntered thenumber usedin innovisnotesSmiledwhiletalking oncallsHelp acustomerresolve anissueDe-escalate acustomerPosted A2026 Goalin motivationChatPractice atwo-minuteresetbreakUsedES/Helpedwith ESHad to runInnovis orwork a failinnovis

Fraud Force February - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
  1. Share a “favorite fail” and lesson learned
  2. Used Accurint
  3. Pass Innovis
  4. Declined an App
  5. Took Fraud Under 75
  6. Dug dipper on a SC 51 reason
  7. Call longer than expected
  8. Teams chat lights up
  9. Customer starts calm… ends calm
  10. Coffee refill mid shift
  11. Took Fraud over 75
  12. Give a “Kudos Cupid” shout-out
  13. Used open ended
  14. Customer said “thank you”
  15. FREE SPACE: Triage Strong
  16. TTID talk off
  17. Controlled the call without rushing
  18. Provide ES feedback via comments
  19. Ask a question about how to improve a process
  20. Helped a teammate
  21. Identified a bolo
  22. Requested/ approved TTID
  23. System lag mid call
  24. Call SME Line/ Answered the SME line
  25. Sent Letter C2F6
  26. Approved An App
  27. Unexpected, complicated call
  28. Attend a calibration or huddle
  29. Called Case/ Reviewed a case
  30. Said Dual Consent
  31. Entered the number used in innovis notes
  32. Smiled while talking on calls
  33. Help a customer resolve an issue
  34. De-escalate a customer
  35. Posted A 2026 Goal in motivation Chat
  36. Practice a two-minute reset break
  37. Used ES/Helped with ES
  38. Had to run Innovis or work a fail innovis