Share a“favorite fail”and lessonlearnedHad to runInnovis orwork a failinnovisDe-escalate acustomerAsk aquestionabout how toimprove aprocessAttend acalibrationor huddleProvide ESfeedbackviacommentsSentLetterC2F6Help acustomerresolve anissueDeclinedan AppCustomersaid“thankyou”TookFraudover 75CalllongerthanexpectedIdentifieda boloTeamschatlights upPosted A2026 Goalin motivationChatPassInnovisUnexpected,complicatedcallSystemlag midcallCalledCase/Revieweda caseSmiledwhiletalking oncallsTTIDtalk offTookFraudUnder 75Dugdipper ona SC 51reasonUsedopenendedFREESPACE:TriageStrongRequested/approvedTTIDCall SMELine/Answeredthe SME lineControlledthe callwithoutrushingPractice atwo-minuteresetbreakEntered thenumber usedin innovisnotesHelped ateammateCustomerstartscalm…ends calmCoffeerefill midshiftApprovedAn AppUsedAccurintUsedES/Helpedwith ESSaidDualConsentGive a“KudosCupid”shout-outShare a“favorite fail”and lessonlearnedHad to runInnovis orwork a failinnovisDe-escalate acustomerAsk aquestionabout how toimprove aprocessAttend acalibrationor huddleProvide ESfeedbackviacommentsSentLetterC2F6Help acustomerresolve anissueDeclinedan AppCustomersaid“thankyou”TookFraudover 75CalllongerthanexpectedIdentifieda boloTeamschatlights upPosted A2026 Goalin motivationChatPassInnovisUnexpected,complicatedcallSystemlag midcallCalledCase/Revieweda caseSmiledwhiletalking oncallsTTIDtalk offTookFraudUnder 75Dugdipper ona SC 51reasonUsedopenendedFREESPACE:TriageStrongRequested/approvedTTIDCall SMELine/Answeredthe SME lineControlledthe callwithoutrushingPractice atwo-minuteresetbreakEntered thenumber usedin innovisnotesHelped ateammateCustomerstartscalm…ends calmCoffeerefill midshiftApprovedAn AppUsedAccurintUsedES/Helpedwith ESSaidDualConsentGive a“KudosCupid”shout-out

Fraud Force February - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
  1. Share a “favorite fail” and lesson learned
  2. Had to run Innovis or work a fail innovis
  3. De-escalate a customer
  4. Ask a question about how to improve a process
  5. Attend a calibration or huddle
  6. Provide ES feedback via comments
  7. Sent Letter C2F6
  8. Help a customer resolve an issue
  9. Declined an App
  10. Customer said “thank you”
  11. Took Fraud over 75
  12. Call longer than expected
  13. Identified a bolo
  14. Teams chat lights up
  15. Posted A 2026 Goal in motivation Chat
  16. Pass Innovis
  17. Unexpected, complicated call
  18. System lag mid call
  19. Called Case/ Reviewed a case
  20. Smiled while talking on calls
  21. TTID talk off
  22. Took Fraud Under 75
  23. Dug dipper on a SC 51 reason
  24. Used open ended
  25. FREE SPACE: Triage Strong
  26. Requested/ approved TTID
  27. Call SME Line/ Answered the SME line
  28. Controlled the call without rushing
  29. Practice a two-minute reset break
  30. Entered the number used in innovis notes
  31. Helped a teammate
  32. Customer starts calm… ends calm
  33. Coffee refill mid shift
  34. Approved An App
  35. Used Accurint
  36. Used ES/Helped with ES
  37. Said Dual Consent
  38. Give a “Kudos Cupid” shout-out