Help acustomerresolve anissueIdentifieda boloUsedopenendedTookFraudUnder 75SentLetterC2F6Had to runInnovis orwork a failinnovisCustomersaid“thankyou”Controlledthe callwithoutrushingAsk aquestionabout how toimprove aprocessSaidDualConsentShare a“favorite fail”and lessonlearnedPosted A2026 Goalin motivationChatCalllongerthanexpectedHelped ateammateDe-escalate acustomerEntered thenumber usedin innovisnotesUsedAccurintAttend acalibrationor huddleCalledCase/Revieweda caseGive a“KudosCupid”shout-outTookFraudover 75Unexpected,complicatedcallCustomerstartscalm…ends calmTeamschatlights upRequested/approvedTTIDDugdipper ona SC 51reasonSmiledwhiletalking oncallsSystemlag midcallApprovedAn AppPractice atwo-minuteresetbreakPassInnovisUsedES/Helpedwith ESProvide ESfeedbackviacommentsFREESPACE:TriageStrongCall SMELine/Answeredthe SME lineDeclinedan AppCoffeerefill midshiftTTIDtalk offHelp acustomerresolve anissueIdentifieda boloUsedopenendedTookFraudUnder 75SentLetterC2F6Had to runInnovis orwork a failinnovisCustomersaid“thankyou”Controlledthe callwithoutrushingAsk aquestionabout how toimprove aprocessSaidDualConsentShare a“favorite fail”and lessonlearnedPosted A2026 Goalin motivationChatCalllongerthanexpectedHelped ateammateDe-escalate acustomerEntered thenumber usedin innovisnotesUsedAccurintAttend acalibrationor huddleCalledCase/Revieweda caseGive a“KudosCupid”shout-outTookFraudover 75Unexpected,complicatedcallCustomerstartscalm…ends calmTeamschatlights upRequested/approvedTTIDDugdipper ona SC 51reasonSmiledwhiletalking oncallsSystemlag midcallApprovedAn AppPractice atwo-minuteresetbreakPassInnovisUsedES/Helpedwith ESProvide ESfeedbackviacommentsFREESPACE:TriageStrongCall SMELine/Answeredthe SME lineDeclinedan AppCoffeerefill midshiftTTIDtalk off

Fraud Force February - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a customer resolve an issue
  2. Identified a bolo
  3. Used open ended
  4. Took Fraud Under 75
  5. Sent Letter C2F6
  6. Had to run Innovis or work a fail innovis
  7. Customer said “thank you”
  8. Controlled the call without rushing
  9. Ask a question about how to improve a process
  10. Said Dual Consent
  11. Share a “favorite fail” and lesson learned
  12. Posted A 2026 Goal in motivation Chat
  13. Call longer than expected
  14. Helped a teammate
  15. De-escalate a customer
  16. Entered the number used in innovis notes
  17. Used Accurint
  18. Attend a calibration or huddle
  19. Called Case/ Reviewed a case
  20. Give a “Kudos Cupid” shout-out
  21. Took Fraud over 75
  22. Unexpected, complicated call
  23. Customer starts calm… ends calm
  24. Teams chat lights up
  25. Requested/ approved TTID
  26. Dug dipper on a SC 51 reason
  27. Smiled while talking on calls
  28. System lag mid call
  29. Approved An App
  30. Practice a two-minute reset break
  31. Pass Innovis
  32. Used ES/Helped with ES
  33. Provide ES feedback via comments
  34. FREE SPACE: Triage Strong
  35. Call SME Line/ Answered the SME line
  36. Declined an App
  37. Coffee refill mid shift
  38. TTID talk off