ApprovedAn AppAsk aquestionabout how toimprove aprocessPosted A2026 Goalin motivationChatSmiledwhiletalking oncallsControlledthe callwithoutrushingUsedES/Helpedwith ESCalledCase/Revieweda caseTookFraudover 75Provide ESfeedbackviacommentsRequested/approvedTTIDDeclinedan AppHad to runInnovis orwork a failinnovisDugdipper ona SC 51reasonUnexpected,complicatedcallPassInnovisUsedopenendedShare a“favorite fail”and lessonlearnedUsedAccurintCall SMELine/Answeredthe SME lineTookFraudUnder 75Identifieda boloCalllongerthanexpectedTeamschatlights upGive a“KudosCupid”shout-outCustomersaid“thankyou”Systemlag midcallHelped ateammateCustomerstartscalm…ends calmTTIDtalk offSentLetterC2F6De-escalate acustomerSaidDualConsentAttend acalibrationor huddleEntered thenumber usedin innovisnotesFREESPACE:TriageStrongPractice atwo-minuteresetbreakHelp acustomerresolve anissueCoffeerefill midshiftApprovedAn AppAsk aquestionabout how toimprove aprocessPosted A2026 Goalin motivationChatSmiledwhiletalking oncallsControlledthe callwithoutrushingUsedES/Helpedwith ESCalledCase/Revieweda caseTookFraudover 75Provide ESfeedbackviacommentsRequested/approvedTTIDDeclinedan AppHad to runInnovis orwork a failinnovisDugdipper ona SC 51reasonUnexpected,complicatedcallPassInnovisUsedopenendedShare a“favorite fail”and lessonlearnedUsedAccurintCall SMELine/Answeredthe SME lineTookFraudUnder 75Identifieda boloCalllongerthanexpectedTeamschatlights upGive a“KudosCupid”shout-outCustomersaid“thankyou”Systemlag midcallHelped ateammateCustomerstartscalm…ends calmTTIDtalk offSentLetterC2F6De-escalate acustomerSaidDualConsentAttend acalibrationor huddleEntered thenumber usedin innovisnotesFREESPACE:TriageStrongPractice atwo-minuteresetbreakHelp acustomerresolve anissueCoffeerefill midshift

Fraud Force February - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Approved An App
  2. Ask a question about how to improve a process
  3. Posted A 2026 Goal in motivation Chat
  4. Smiled while talking on calls
  5. Controlled the call without rushing
  6. Used ES/Helped with ES
  7. Called Case/ Reviewed a case
  8. Took Fraud over 75
  9. Provide ES feedback via comments
  10. Requested/ approved TTID
  11. Declined an App
  12. Had to run Innovis or work a fail innovis
  13. Dug dipper on a SC 51 reason
  14. Unexpected, complicated call
  15. Pass Innovis
  16. Used open ended
  17. Share a “favorite fail” and lesson learned
  18. Used Accurint
  19. Call SME Line/ Answered the SME line
  20. Took Fraud Under 75
  21. Identified a bolo
  22. Call longer than expected
  23. Teams chat lights up
  24. Give a “Kudos Cupid” shout-out
  25. Customer said “thank you”
  26. System lag mid call
  27. Helped a teammate
  28. Customer starts calm… ends calm
  29. TTID talk off
  30. Sent Letter C2F6
  31. De-escalate a customer
  32. Said Dual Consent
  33. Attend a calibration or huddle
  34. Entered the number used in innovis notes
  35. FREE SPACE: Triage Strong
  36. Practice a two-minute reset break
  37. Help a customer resolve an issue
  38. Coffee refill mid shift