Attend acalibrationor huddleAsk aquestionabout how toimprove aprocessTookFraudover 75Requested/approvedTTIDUsedopenendedControlledthe callwithoutrushingApprovedAn AppCalledCase/Revieweda casePractice atwo-minuteresetbreakTookFraudUnder 75Posted A2026 Goalin motivationChatHelp acustomerresolve anissueCalllongerthanexpectedUsedES/Helpedwith ESShare a“favorite fail”and lessonlearnedEntered thenumber usedin innovisnotesIdentifieda boloCall SMELine/Answeredthe SME linePassInnovisGive a“KudosCupid”shout-outProvide ESfeedbackviacommentsTeamschatlights upUnexpected,complicatedcallSaidDualConsentHelped ateammateTTIDtalk offUsedAccurintSystemlag midcallDeclinedan AppSentLetterC2F6Smiledwhiletalking oncallsCustomersaid“thankyou”FREESPACE:TriageStrongDe-escalate acustomerCoffeerefill midshiftHad to runInnovis orwork a failinnovisCustomerstartscalm…ends calmDugdipper ona SC 51reasonAttend acalibrationor huddleAsk aquestionabout how toimprove aprocessTookFraudover 75Requested/approvedTTIDUsedopenendedControlledthe callwithoutrushingApprovedAn AppCalledCase/Revieweda casePractice atwo-minuteresetbreakTookFraudUnder 75Posted A2026 Goalin motivationChatHelp acustomerresolve anissueCalllongerthanexpectedUsedES/Helpedwith ESShare a“favorite fail”and lessonlearnedEntered thenumber usedin innovisnotesIdentifieda boloCall SMELine/Answeredthe SME linePassInnovisGive a“KudosCupid”shout-outProvide ESfeedbackviacommentsTeamschatlights upUnexpected,complicatedcallSaidDualConsentHelped ateammateTTIDtalk offUsedAccurintSystemlag midcallDeclinedan AppSentLetterC2F6Smiledwhiletalking oncallsCustomersaid“thankyou”FREESPACE:TriageStrongDe-escalate acustomerCoffeerefill midshiftHad to runInnovis orwork a failinnovisCustomerstartscalm…ends calmDugdipper ona SC 51reason

Fraud Force February - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
  1. Attend a calibration or huddle
  2. Ask a question about how to improve a process
  3. Took Fraud over 75
  4. Requested/ approved TTID
  5. Used open ended
  6. Controlled the call without rushing
  7. Approved An App
  8. Called Case/ Reviewed a case
  9. Practice a two-minute reset break
  10. Took Fraud Under 75
  11. Posted A 2026 Goal in motivation Chat
  12. Help a customer resolve an issue
  13. Call longer than expected
  14. Used ES/Helped with ES
  15. Share a “favorite fail” and lesson learned
  16. Entered the number used in innovis notes
  17. Identified a bolo
  18. Call SME Line/ Answered the SME line
  19. Pass Innovis
  20. Give a “Kudos Cupid” shout-out
  21. Provide ES feedback via comments
  22. Teams chat lights up
  23. Unexpected, complicated call
  24. Said Dual Consent
  25. Helped a teammate
  26. TTID talk off
  27. Used Accurint
  28. System lag mid call
  29. Declined an App
  30. Sent Letter C2F6
  31. Smiled while talking on calls
  32. Customer said “thank you”
  33. FREE SPACE: Triage Strong
  34. De-escalate a customer
  35. Coffee refill mid shift
  36. Had to run Innovis or work a fail innovis
  37. Customer starts calm… ends calm
  38. Dug dipper on a SC 51 reason