Customersaid“thankyou”CalledCase/Revieweda caseTeamschatlights upIdentifieda boloUsedopenendedPractice atwo-minuteresetbreakFREESPACE:TriageStrongUsedAccurintSentLetterC2F6Customerstartscalm…ends calmAttend acalibrationor huddleDugdipper ona SC 51reasonHad to runInnovis orwork a failinnovisUnexpected,complicatedcallTookFraudUnder 75CalllongerthanexpectedPosted A2026 Goalin motivationChatTTIDtalk offEntered thenumber usedin innovisnotesControlledthe callwithoutrushingUsedES/Helpedwith ESPassInnovisDe-escalate acustomerDeclinedan AppCoffeerefill midshiftApprovedAn AppAsk aquestionabout how toimprove aprocessProvide ESfeedbackviacommentsGive a“KudosCupid”shout-outTookFraudover 75SaidDualConsentHelp acustomerresolve anissueCall SMELine/Answeredthe SME lineRequested/approvedTTIDSystemlag midcallSmiledwhiletalking oncallsShare a“favorite fail”and lessonlearnedHelped ateammateCustomersaid“thankyou”CalledCase/Revieweda caseTeamschatlights upIdentifieda boloUsedopenendedPractice atwo-minuteresetbreakFREESPACE:TriageStrongUsedAccurintSentLetterC2F6Customerstartscalm…ends calmAttend acalibrationor huddleDugdipper ona SC 51reasonHad to runInnovis orwork a failinnovisUnexpected,complicatedcallTookFraudUnder 75CalllongerthanexpectedPosted A2026 Goalin motivationChatTTIDtalk offEntered thenumber usedin innovisnotesControlledthe callwithoutrushingUsedES/Helpedwith ESPassInnovisDe-escalate acustomerDeclinedan AppCoffeerefill midshiftApprovedAn AppAsk aquestionabout how toimprove aprocessProvide ESfeedbackviacommentsGive a“KudosCupid”shout-outTookFraudover 75SaidDualConsentHelp acustomerresolve anissueCall SMELine/Answeredthe SME lineRequested/approvedTTIDSystemlag midcallSmiledwhiletalking oncallsShare a“favorite fail”and lessonlearnedHelped ateammate

Fraud Force February - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer said “thank you”
  2. Called Case/ Reviewed a case
  3. Teams chat lights up
  4. Identified a bolo
  5. Used open ended
  6. Practice a two-minute reset break
  7. FREE SPACE: Triage Strong
  8. Used Accurint
  9. Sent Letter C2F6
  10. Customer starts calm… ends calm
  11. Attend a calibration or huddle
  12. Dug dipper on a SC 51 reason
  13. Had to run Innovis or work a fail innovis
  14. Unexpected, complicated call
  15. Took Fraud Under 75
  16. Call longer than expected
  17. Posted A 2026 Goal in motivation Chat
  18. TTID talk off
  19. Entered the number used in innovis notes
  20. Controlled the call without rushing
  21. Used ES/Helped with ES
  22. Pass Innovis
  23. De-escalate a customer
  24. Declined an App
  25. Coffee refill mid shift
  26. Approved An App
  27. Ask a question about how to improve a process
  28. Provide ES feedback via comments
  29. Give a “Kudos Cupid” shout-out
  30. Took Fraud over 75
  31. Said Dual Consent
  32. Help a customer resolve an issue
  33. Call SME Line/ Answered the SME line
  34. Requested/ approved TTID
  35. System lag mid call
  36. Smiled while talking on calls
  37. Share a “favorite fail” and lesson learned
  38. Helped a teammate