Fraud Force February

Fraud Force February Bingo Card
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This bingo card has 38 words: Posted A 2026 Goal in motivation Chat, Used ES/Helped with ES, Give a “Kudos Cupid” shout-out, Attend a calibration or huddle, Ask a question about how to improve a process, Practice a two-minute reset break, Used open ended, Provide ES feedback via comments, Entered the number used in innovis notes, Helped a teammate, Share a “favorite fail” and lesson learned, Call SME Line/ Answered the SME line, Coffee refill mid shift, FREE SPACE: Triage Strong, Teams chat lights up, De-escalate a customer, Controlled the call without rushing, Customer said “thank you”, Unexpected, complicated call, System lag mid call, Call longer than expected, Customer starts calm… ends calm, Identified a bolo, Help a customer resolve an issue, Dug dipper on a SC 51 reason, Had to run Innovis or work a fail innovis, Took Fraud Under 75, Took Fraud over 75, Smiled while talking on calls, Sent Letter C2F6, Approved An App, Declined an App, TTID talk off, Requested/ approved TTID, Used Accurint, Said Dual Consent, Called Case/ Reviewed a case and Pass Innovis.

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