(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Resolution is clear and time-limited
Complainant is a family member of the resident
Complainant is the resident
Ombudsman shared info on Resident Rights with resident
Complaint was resolved to complainant's satisfaction
Ombudsman's case documentation was clear and did not ramble
Ombudsman empowered complainant to resolve their own complaint
All complaints in Description were addressed (either resolved or withdrawn)
Ombudsman sought help from DoN or Charge Nurse
Complainant is the Ombudsman
Documentation included "who, when, and what" in the Actions section
Ombudsman asked resident for permission to act
Ombudsman closed case in 30 days or less
Ombudsman followed up with complainant on resolution before closing the case
Ombudsman sought assistance from Program Coordinator (Katie)
Ombudsman spoke with facility admin
Care plan was scheduled and held
Ombudsman spoke with maintenance
Ombudsman asked complainant if they had previously spoken with staff about their concern
Complaint is a "Multiple Residents" complaint
Complaint was withdrawn
Ombudsman dated all entries on the Case Form
Multiple complaints were bulleted on the Case Form in the Description section
