(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Complaint was withdrawn
Ombudsman met with resident face to face
Multiple complaints were bulleted on the Case Form in the Description section
Documentation included "who, when, and what" in the Actions section
Ombudsman empowered complainant to resolve their own complaint
Ombudsman asked resident for permission to act
Ombudsman closed case in 30 days or less
Ombudsman sought help from DoN or Charge Nurse
Ombudsman followed up with complainant on resolution before closing the case
Complaint was resolved to complainant's satisfaction
Resolution is clear and time-limited
Ombudsman asked complainant if they had previously spoken with staff about their concern
Complainant is the resident
Ombudsman spoke with facility admin
Ombudsman spoke with maintenance
Complainant is a family member of the resident
Ombudsman shared info on Resident Rights with resident
All complaints in Description were addressed (either resolved or withdrawn)
Ombudsman's case documentation was clear and did not ramble
Care plan was scheduled and held
Ombudsman sought assistance from Program Coordinator (Katie)
