This bingo card has a free space and 24 words: Ombudsman closed case in 30 days or less, Documentation included "who, when, and what" in the Actions section, Complaint was withdrawn, Ombudsman asked complainant if they had previously spoken with staff about their concern, Complaint is a "Multiple Residents" complaint, Ombudsman sought assistance from Program Coordinator (Katie), Complainant is the Ombudsman, Care plan was scheduled and held, Ombudsman dated all entries on the Case Form, Resolution is clear and time-limited, All complaints in Description were addressed (either resolved or withdrawn), Ombudsman's case documentation was clear and did not ramble, Complainant is a family member of the resident, Ombudsman spoke with maintenance, Complainant is the resident, Complaint was resolved to complainant's satisfaction, Ombudsman asked resident for permission to act, Ombudsman met with resident face to face, Multiple complaints were bulleted on the Case Form in the Description section, Ombudsman followed up with complainant on resolution before closing the case, Ombudsman sought help from DoN or Charge Nurse, Ombudsman empowered complainant to resolve their own complaint, Ombudsman spoke with facility admin and Ombudsman shared info on Resident Rights with resident.
Specialties | Level 1 Service Titan Bingo | Customer Appreciation Week | Resident Advocate Bingo | AWSome Bingo
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