(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient comes in for a cancelled or bumped appointment
Patient can't hear
Program or computer crashes
"I'm missing a chart"
Dr. Hawkins is running behind
Patient complains or leaves due to wait time
"I'm calling to confirm my appointment"
Patient complains about having to do the pre-registration
Patient says "Y'all are busy today"
Someone comes in looking for a doctor that is not in our office
We have to call PCP about a UHC HMO referral
Patient has to use the bathroom immediately upon arrival
We cannot reach someone we need on the phone
Patient keeps us on the phone telling us their whole life story
Patient doesn't know how to open the door
Someone stinks
"It wouldn't let me take a picture of my medication list"
"Do we have lunch today?"
Patient does not have their insurance cards
Fellow Employee is rude or mad at us
"I'm calling to follow up on a referral"
Patient doesn't know or mispronounces their doctor's name
