Someonecomes inlooking for adoctor that isnot in our officeScannerrandomlystopsworking"I'm callingto followup on areferral"Dr.Hawkinsis runningbehindPrinterJam/ErrorPatient doesnot havetheirinsurancecardsPatientgets mador is rudeto usFellowEmployeeis rude ormad at usPatientsays "Y'allare busytoday"Patient keepsus on thephone tellingus their wholelife storyWe have tocall PCPabout a UHCHMO referral"I'mmissinga chart"Patientcomplainsabout havingto do the pre-registrationPatientcan'thear"Do wehavelunchtoday?""I'm callingto confirmmyappointment"Patientcomplains orleaves dueto wait timePatient hasto use thebathroomimmediatelyupon arrival"It wouldn'tlet me take apicture of mymedicationlist"ProgramorcomputercrashesWe get anemail aboutsomethingwe're doingwrongSomeonestinksWe cannotreachsomeone weneed on thephonePatient thinkssaving theircredit cardprompt meansthey're donewith the tabletSomeonecomes inlooking for adoctor that isnot in our officeScannerrandomlystopsworking"I'm callingto followup on areferral"Dr.Hawkinsis runningbehindPrinterJam/ErrorPatient doesnot havetheirinsurancecardsPatientgets mador is rudeto usFellowEmployeeis rude ormad at usPatientsays "Y'allare busytoday"Patient keepsus on thephone tellingus their wholelife storyWe have tocall PCPabout a UHCHMO referral"I'mmissinga chart"Patientcomplainsabout havingto do the pre-registrationPatientcan'thear"Do wehavelunchtoday?""I'm callingto confirmmyappointment"Patientcomplains orleaves dueto wait timePatient hasto use thebathroomimmediatelyupon arrival"It wouldn'tlet me take apicture of mymedicationlist"ProgramorcomputercrashesWe get anemail aboutsomethingwe're doingwrongSomeonestinksWe cannotreachsomeone weneed on thephonePatient thinkssaving theircredit cardprompt meansthey're donewith the tablet

UA Front Desk Coordinator Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone comes in looking for a doctor that is not in our office
  2. Scanner randomly stops working
  3. "I'm calling to follow up on a referral"
  4. Dr. Hawkins is running behind
  5. Printer Jam/Error
  6. Patient does not have their insurance cards
  7. Patient gets mad or is rude to us
  8. Fellow Employee is rude or mad at us
  9. Patient says "Y'all are busy today"
  10. Patient keeps us on the phone telling us their whole life story
  11. We have to call PCP about a UHC HMO referral
  12. "I'm missing a chart"
  13. Patient complains about having to do the pre-registration
  14. Patient can't hear
  15. "Do we have lunch today?"
  16. "I'm calling to confirm my appointment"
  17. Patient complains or leaves due to wait time
  18. Patient has to use the bathroom immediately upon arrival
  19. "It wouldn't let me take a picture of my medication list"
  20. Program or computer crashes
  21. We get an email about something we're doing wrong
  22. Someone stinks
  23. We cannot reach someone we need on the phone
  24. Patient thinks saving their credit card prompt means they're done with the tablet