ProgramorcomputercrashesPatientgets mador is rudeto usPatientsays "Y'allare busytoday"Patientcomplainsabout havingto do the pre-registration"I'mmissinga chart"Patient doesnot havetheirinsurancecardsSomeonecomes inlooking for adoctor that isnot in our office"I'm callingto confirmmyappointment"We have tocall PCPabout a UHCHMO referral"I'm callingto followup on areferral"We cannotreachsomeone weneed on thephone"It wouldn'tlet me take apicture of mymedicationlist"Patient thinkssaving theircredit cardprompt meansthey're donewith the tabletDr.Hawkinsis runningbehind"Do wehavelunchtoday?"PrinterJam/ErrorScannerrandomlystopsworkingPatientcomplains orleaves dueto wait timePatient keepsus on thephone tellingus their wholelife storySomeonestinksFellowEmployeeis rude ormad at usWe get anemail aboutsomethingwe're doingwrongPatientcan'thearPatient hasto use thebathroomimmediatelyupon arrivalProgramorcomputercrashesPatientgets mador is rudeto usPatientsays "Y'allare busytoday"Patientcomplainsabout havingto do the pre-registration"I'mmissinga chart"Patient doesnot havetheirinsurancecardsSomeonecomes inlooking for adoctor that isnot in our office"I'm callingto confirmmyappointment"We have tocall PCPabout a UHCHMO referral"I'm callingto followup on areferral"We cannotreachsomeone weneed on thephone"It wouldn'tlet me take apicture of mymedicationlist"Patient thinkssaving theircredit cardprompt meansthey're donewith the tabletDr.Hawkinsis runningbehind"Do wehavelunchtoday?"PrinterJam/ErrorScannerrandomlystopsworkingPatientcomplains orleaves dueto wait timePatient keepsus on thephone tellingus their wholelife storySomeonestinksFellowEmployeeis rude ormad at usWe get anemail aboutsomethingwe're doingwrongPatientcan'thearPatient hasto use thebathroomimmediatelyupon arrival

UA Front Desk Coordinator Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Program or computer crashes
  2. Patient gets mad or is rude to us
  3. Patient says "Y'all are busy today"
  4. Patient complains about having to do the pre-registration
  5. "I'm missing a chart"
  6. Patient does not have their insurance cards
  7. Someone comes in looking for a doctor that is not in our office
  8. "I'm calling to confirm my appointment"
  9. We have to call PCP about a UHC HMO referral
  10. "I'm calling to follow up on a referral"
  11. We cannot reach someone we need on the phone
  12. "It wouldn't let me take a picture of my medication list"
  13. Patient thinks saving their credit card prompt means they're done with the tablet
  14. Dr. Hawkins is running behind
  15. "Do we have lunch today?"
  16. Printer Jam/Error
  17. Scanner randomly stops working
  18. Patient complains or leaves due to wait time
  19. Patient keeps us on the phone telling us their whole life story
  20. Someone stinks
  21. Fellow Employee is rude or mad at us
  22. We get an email about something we're doing wrong
  23. Patient can't hear
  24. Patient has to use the bathroom immediately upon arrival