(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient gets mad or is rude to us
Scanner randomly stops working
Fellow Employee is rude or mad at us
"I'm calling to follow up on a referral"
Patient complains about having to do the pre-registration
We have to call PCP about a UHC HMO referral
Patient thinks saving their credit card prompt means they're done with the tablet
Someone comes in looking for a doctor that is not in our office
"I'm calling to confirm my appointment"
"It wouldn't let me take a picture of my medication list"
Patient complains or leaves due to wait time
We get an email about something we're doing wrong
Patient keeps us on the phone telling us their whole life story
Dr. Hawkins is running behind
"I'm missing a chart"
Patient does not have their insurance cards
Patient can't hear
Program or computer crashes
"Do we have lunch today?"
Printer Jam/Error
Patient says "Y'all are busy today"
We cannot reach someone we need on the phone
Someone stinks
Patient has to use the bathroom immediately upon arrival
