(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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We get an email about something we're doing wrong
Someone comes in looking for a doctor that is not in our office
Patient complains or leaves due to wait time
"It wouldn't let me take a picture of my medication list"
Patient has to use the bathroom immediately upon arrival
Patient keeps us on the phone telling us their whole life story
Patient gets mad or is rude to us
"I'm calling to confirm my appointment"
Dr. Hawkins is running behind
Patient does not have their insurance cards
Patient thinks saving their credit card prompt means they're done with the tablet
Someone stinks
"I'm calling to follow up on a referral"
We cannot reach someone we need on the phone
"Do we have lunch today?"
Fellow Employee is rude or mad at us
We have to call PCP about a UHC HMO referral
Patient complains about having to do the pre-registration
