Someonecomes inlooking for adoctor that isnot in our office"It wouldn'tlet me take apicture of mymedicationlist""I'm callingto confirmmyappointment"Patient thinkssaving theircredit cardprompt meansthey're donewith the tabletScannerrandomlystopsworkingDr.Hawkinsis runningbehindWe have tocall PCPabout a UHCHMO referralPatient hasto use thebathroomimmediatelyupon arrivalPatientcan'thearPatientcomplains orleaves dueto wait timeFellowEmployeeis rude ormad at usProgramorcomputercrashesPatient doesnot havetheirinsurancecardsSomeonestinksWe cannotreachsomeone weneed on thephone"I'mmissinga chart"PrinterJam/ErrorPatientcomplainsabout havingto do the pre-registrationPatient keepsus on thephone tellingus their wholelife storyPatientsays "Y'allare busytoday"We get anemail aboutsomethingwe're doingwrongPatientgets mador is rudeto us"I'm callingto followup on areferral""Do wehavelunchtoday?"Someonecomes inlooking for adoctor that isnot in our office"It wouldn'tlet me take apicture of mymedicationlist""I'm callingto confirmmyappointment"Patient thinkssaving theircredit cardprompt meansthey're donewith the tabletScannerrandomlystopsworkingDr.Hawkinsis runningbehindWe have tocall PCPabout a UHCHMO referralPatient hasto use thebathroomimmediatelyupon arrivalPatientcan'thearPatientcomplains orleaves dueto wait timeFellowEmployeeis rude ormad at usProgramorcomputercrashesPatient doesnot havetheirinsurancecardsSomeonestinksWe cannotreachsomeone weneed on thephone"I'mmissinga chart"PrinterJam/ErrorPatientcomplainsabout havingto do the pre-registrationPatient keepsus on thephone tellingus their wholelife storyPatientsays "Y'allare busytoday"We get anemail aboutsomethingwe're doingwrongPatientgets mador is rudeto us"I'm callingto followup on areferral""Do wehavelunchtoday?"

UA Front Desk Coordinator Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone comes in looking for a doctor that is not in our office
  2. "It wouldn't let me take a picture of my medication list"
  3. "I'm calling to confirm my appointment"
  4. Patient thinks saving their credit card prompt means they're done with the tablet
  5. Scanner randomly stops working
  6. Dr. Hawkins is running behind
  7. We have to call PCP about a UHC HMO referral
  8. Patient has to use the bathroom immediately upon arrival
  9. Patient can't hear
  10. Patient complains or leaves due to wait time
  11. Fellow Employee is rude or mad at us
  12. Program or computer crashes
  13. Patient does not have their insurance cards
  14. Someone stinks
  15. We cannot reach someone we need on the phone
  16. "I'm missing a chart"
  17. Printer Jam/Error
  18. Patient complains about having to do the pre-registration
  19. Patient keeps us on the phone telling us their whole life story
  20. Patient says "Y'all are busy today"
  21. We get an email about something we're doing wrong
  22. Patient gets mad or is rude to us
  23. "I'm calling to follow up on a referral"
  24. "Do we have lunch today?"