This bingo card has a free space and 24 words: Patient complains about having to do the pre-registration, Patient does not have their insurance cards, Patient complains or leaves due to wait time, Program or computer crashes, Patient says "Y'all are busy today", Patient has to use the bathroom immediately upon arrival, "I'm calling to confirm my appointment", Dr. Hawkins is running behind, Patient gets mad or is rude to us, Patient comes in for a cancelled or bumped appointment, Someone comes in looking for a doctor that is not in our office, Patient doesn't know or mispronounces their doctor's name, "I'm missing a chart", "It wouldn't let me take a picture of my medication list", Patient can't hear, Patient keeps us on the phone telling us their whole life story, We get an email about something we're doing wrong, "Do we have lunch today?", Someone stinks, "I'm calling to follow up on a referral", We cannot reach someone we need on the phone, We have to call PCP about a UHC HMO referral, Fellow Employee is rude or mad at us and Patient doesn't know how to open the door.
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