(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Advised the provider of self service tools.
Advised provider coordination of benefits on file for member.
Advised provider on their next steps after claim denial.
Expressed empathy when provider showed dissatisfaction.
Made a personal or professional connection with the provider.
Gave member their Care Manager's information
Helped provider navigate the provider portal.
Advised provider benefit limit.
Advised provider how to submit updates about the provider's practice.
Offered the survey to the provider.
Advised provider how to use the procedure code look up tool on CareSource.com
Recapped call.
Advised provider timely filing criteria.
Opened and closed call with "thank you for choosing CareSource"
Explained where to locate provider policies on Caresource.com
Assisted provider with eligibility for a member.
Provided a one call resolution experience for the provider.
Advised provider of how to submit for a prior authorization.
Free!
Advised provider of participation status.
Advised provider reference # for the call.
Confirmed there are no outstanding wants/needs.
Advised provider member ID #, LOB, group ID and plan information.
Advised provider how to become a participating provider.
