(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Free!
Offered the survey to member
Advised member “I will be happy to assist you with (concern at hand)”
Advised member of a benefit coverage
Offered ID card when member needed ID number
Demonstrated empathy with member
Advised of CareSource Rewards
Advised of CareSource MyLife App
Provided information about telehealth services available to member
Helped a member navigate the online member portal
Said "Have I given you all the information and help you needed today?"
Advised of fitness benefit
Advised of HB+ balance
Provided reassurance to a member about their health concerns.
Made a personal connection with member
Received a compliment from member during phone call
Helped/offered to schedule an appt for member
Gave member their Care Manager's information
Gave timeframe for transportation to be scheduled
Opened and closed call with “Thank you for choosing CareSource.”
Helped member find a provider and relayed referral info (if applicable)
Advised member of participating stores or products for HB+
