(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Opened and closed call with "thank you for choosing CareSource"
Advised provider how to use the procedure code look up tool on CareSource.com
Explained where to locate provider policies on Caresource.com
Advised provider of participation status.
Advised provider how to submit updates about the provider's practice.
Offered the survey to the provider.
Advised the provider of self service tools.
Advised provider member benefits.
Advised provider member ID #, LOB, group ID and plan information.
Provided a one call resolution experience for the provider.
Advised provider timely filing criteria.
Expressed empathy when provider showed dissatisfaction.
Gave member their Care Manager's information
Advised provider how to become a participating provider.
Advised provider of how to submit for a prior authorization.
Advised provider on their next steps after claim denial.
Confirmed there are no outstanding wants/needs.
Recapped call.
Assisted provider with eligibility for a member.
Advised provider reference # for the call.
Free!
Helped provider navigate the provider portal.
Advised provider coordination of benefits on file for member.
Advised provider benefit limit.
Made a personal or professional connection with the provider.
