(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Advised provider coordination of benefits on file for member.
Advised the provider of self service tools.
Opened and closed call with "thank you for choosing CareSource"
Recapped call.
Advised provider how to use the procedure code look up tool on CareSource.com
Expressed empathy when provider showed dissatisfaction.
Gave member their Care Manager's information
Advised provider of how to submit for a prior authorization.
Explained where to locate provider policies on Caresource.com
Advised provider member benefits.
Free!
Assisted provider with eligibility for a member.
Advised provider benefit limit.
Confirmed there are no outstanding wants/needs.
Advised provider on their next steps after claim denial.
Offered the survey to the provider.
Advised provider timely filing criteria.
Made a personal or professional connection with the provider.
Advised provider of participation status.
Advised provider member ID #, LOB, group ID and plan information.
Helped provider navigate the provider portal.
Advised provider how to become a participating provider.
Advised provider reference # for the call.
Advised provider how to submit updates about the provider's practice.
Provided a one call resolution experience for the provider.
