(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Made a personal or professional connection with the provider.
Confirmed there are no outstanding wants/needs.
Opened and closed call with "thank you for choosing CareSource"
Advised the provider of self service tools.
Advised provider of participation status.
Advised provider benefit limit.
Advised provider member benefits.
Advised provider coordination of benefits on file for member.
Helped provider navigate the provider portal.
Advised provider timely filing criteria.
Offered the survey to the provider.
Recapped call.
Free!
Expressed empathy when provider showed dissatisfaction.
Advised provider on their next steps after claim denial.
Provided a one call resolution experience for the provider.
Assisted provider with eligibility for a member.
Advised provider how to become a participating provider.
Advised provider how to submit updates about the provider's practice.
Gave member their Care Manager's information
Advised provider of how to submit for a prior authorization.
Advised provider member ID #, LOB, group ID and plan information.
Explained where to locate provider policies on Caresource.com
Advised provider reference # for the call.
Advised provider how to use the procedure code look up tool on CareSource.com
