(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Advised provider how to become a participating provider.
Made a personal or professional connection with the provider.
Assisted provider with eligibility for a member.
Offered the survey to the provider.
Gave member their Care Manager's information
Helped provider navigate the provider portal.
Confirmed there are no outstanding wants/needs.
Advised provider of participation status.
Free!
Advised provider how to use the procedure code look up tool on CareSource.com
Opened and closed call with "thank you for choosing CareSource"
Expressed empathy when provider showed dissatisfaction.
Advised provider of how to submit for a prior authorization.
Advised provider member benefits.
Recapped call.
Explained where to locate provider policies on Caresource.com
Advised provider timely filing criteria.
Advised provider coordination of benefits on file for member.
Advised provider how to submit updates about the provider's practice.
Advised provider reference # for the call.
Advised provider member ID #, LOB, group ID and plan information.
Provided a one call resolution experience for the provider.
Advised provider on their next steps after claim denial.
