(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Gave member their Care Manager's information
Advised provider of how to submit for a prior authorization.
Advised provider how to use the procedure code look up tool on CareSource.com
Expressed empathy when provider showed dissatisfaction.
Advised provider of participation status.
Advised provider timely filing criteria.
Advised provider reference # for the call.
Helped provider navigate the provider portal.
Free!
Advised provider on their next steps after claim denial.
Provided a one call resolution experience for the provider.
Advised provider how to submit updates about the provider's practice.
Advised provider benefit limit.
Opened and closed call with "thank you for choosing CareSource"
Assisted provider with eligibility for a member.
Explained where to locate provider policies on Caresource.com
Confirmed there are no outstanding wants/needs.
Advised provider member benefits.
Recapped call.
Advised provider coordination of benefits on file for member.
Advised the provider of self service tools.
Made a personal or professional connection with the provider.
Advised provider member ID #, LOB, group ID and plan information.
Advised provider how to become a participating provider.
