(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Expressed empathy when provider showed dissatisfaction.
Advised provider timely filing criteria.
Recapped call.
Confirmed there are no outstanding wants/needs.
Advised provider how to become a participating provider.
Free!
Advised provider of how to submit for a prior authorization.
Helped provider navigate the provider portal.
Gave member their Care Manager's information
Advised provider member benefits.
Provided a one call resolution experience for the provider.
Explained where to locate provider policies on Caresource.com
Advised provider member ID #, LOB, group ID and plan information.
Opened and closed call with "thank you for choosing CareSource"
Advised provider benefit limit.
Advised provider reference # for the call.
Advised provider of participation status.
Advised provider on their next steps after claim denial.
Made a personal or professional connection with the provider.
Advised provider how to submit updates about the provider's practice.
Assisted provider with eligibility for a member.
Advised provider coordination of benefits on file for member.
Offered the survey to the provider.
Advised the provider of self service tools.
Advised provider how to use the procedure code look up tool on CareSource.com
