(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Free!
Advised provider benefit limit.
Gave member their Care Manager's information
Expressed empathy when provider showed dissatisfaction.
Advised provider how to submit updates about the provider's practice.
Advised provider of how to submit for a prior authorization.
Advised provider how to use the procedure code look up tool on CareSource.com
Opened and closed call with "thank you for choosing CareSource"
Advised provider on their next steps after claim denial.
Advised provider of participation status.
Advised provider member benefits.
Advised provider timely filing criteria.
Helped provider navigate the provider portal.
Made a personal or professional connection with the provider.
Confirmed there are no outstanding wants/needs.
Advised provider member ID #, LOB, group ID and plan information.
Advised provider coordination of benefits on file for member.
Provided a one call resolution experience for the provider.
Offered the survey to the provider.
Advised provider reference # for the call.
Recapped call.
Assisted provider with eligibility for a member.
Advised the provider of self service tools.
Advised provider how to become a participating provider.
Explained where to locate provider policies on Caresource.com
