(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Expressed empathy when provider showed dissatisfaction.
Advised provider how to submit updates about the provider's practice.
Recapped call.
Advised provider reference # for the call.
Provided a one call resolution experience for the provider.
Made a personal or professional connection with the provider.
Opened and closed call with "thank you for choosing CareSource"
Assisted provider with eligibility for a member.
Advised provider timely filing criteria.
Advised provider member ID #, LOB, group ID and plan information.
Advised provider of how to submit for a prior authorization.
Advised provider of participation status.
Advised provider member benefits.
Gave member their Care Manager's information
Offered the survey to the provider.
Free!
Advised provider how to use the procedure code look up tool on CareSource.com
Confirmed there are no outstanding wants/needs.
Advised provider how to become a participating provider.
Advised provider coordination of benefits on file for member.
Advised the provider of self service tools.
Helped provider navigate the provider portal.
Explained where to locate provider policies on Caresource.com
Advised provider benefit limit.
Advised provider on their next steps after claim denial.
