This bingo card has 1 images and 25 words: Made a personal or professional connection with the provider., Helped provider navigate the provider portal., Gave member their Care Manager's information, Advised the provider of self service tools., Advised provider benefit limit., Confirmed there are no outstanding wants/needs., Opened and closed call with "thank you for choosing CareSource", Provided a one call resolution experience for the provider., Advised provider of participation status., Recapped call., Advised provider of how to submit for a prior authorization., Advised provider on their next steps after claim denial., Free!, Expressed empathy when provider showed dissatisfaction., Assisted provider with eligibility for a member., Explained where to locate provider policies on Caresource.com, Advised provider how to become a participating provider., Advised provider how to use the procedure code look up tool on CareSource.com, Advised provider member benefits., Advised provider reference # for the call., Advised provider timely filing criteria., Advised provider member ID #, LOB, group ID and plan information., Offered the survey to the provider., Advised provider coordination of benefits on file for member. and Advised provider how to submit updates about the provider's practice..
CAHPS WEEK BINGO | Customer Service Bingo! | Customer Service | Concierge BINGO Access to Care | GBD Concierge BINGO Access To Care
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