Advisedmember “I willbe happy toassist youwith ___Advisedmember ofa benefitcoverageAdvisedof HB+balanceGavemembertheir CareManager'sinformation Advisedmember ofa benefitcoverage Demonstratedempathy withmemberOfferedthe surveytomemberAdvised ofCareSourceMyLife App Helped/offeredto schedule anappt formemberOpened andclosed call with“Thank you forchoosingCareSource.” Providedreassurance toa memberabout theirhealthconcernsRecappedcallMade apersonalconnectionwith member Helped amembernavigate theCareSourceMyLife AppAdvised ofCareSourceRewardsHelpedmember find aprovider andrelayed referralinfo (ifapplicable)Gavetimeframe fortransportationto bescheduledProvidedinformationabout telehealthservicesavailable tomemberHelpedmember withmedicationcoverageOffered IDcard whenmemberneeded IDnumberConducted aseamlesswarmtransfer tovendor Received acomplimentfrom memberduring phonecall Advisedmember ofparticipatingstores orproducts forHB+Advisedof fitnessbenefit Advisedmember “I willbe happy toassist youwith ___Advisedmember ofa benefitcoverageAdvisedof HB+balanceGavemembertheir CareManager'sinformation Advisedmember ofa benefitcoverage Demonstratedempathy withmemberOfferedthe surveytomemberAdvised ofCareSourceMyLife App Helped/offeredto schedule anappt formemberOpened andclosed call with“Thank you forchoosingCareSource.” Providedreassurance toa memberabout theirhealthconcernsRecappedcallMade apersonalconnectionwith member Helped amembernavigate theCareSourceMyLife AppAdvised ofCareSourceRewardsHelpedmember find aprovider andrelayed referralinfo (ifapplicable)Gavetimeframe fortransportationto bescheduledProvidedinformationabout telehealthservicesavailable tomemberHelpedmember withmedicationcoverageOffered IDcard whenmemberneeded IDnumberConducted aseamlesswarmtransfer tovendor Received acomplimentfrom memberduring phonecall Advisedmember ofparticipatingstores orproducts forHB+Advisedof fitnessbenefit 

CAHPS WEEK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advised member “I will be happy to assist you with ___
  2. Advised member of a benefit coverage
  3. Advised of HB+ balance
  4. Gave member their Care Manager's information
  5. Advised member of a benefit coverage
  6. Demonstrated empathy with member
  7. Offered the survey to member
  8. Advised of CareSource MyLife App
  9. Helped/offered to schedule an appt for member
  10. Opened and closed call with “Thank you for choosing CareSource.”
  11. Provided reassurance to a member about their health concerns
  12. Recapped call
  13. Made a personal connection with member
  14. Helped a member navigate the CareSource MyLife App
  15. Advised of CareSource Rewards
  16. Helped member find a provider and relayed referral info (if applicable)
  17. Gave timeframe for transportation to be scheduled
  18. Provided information about telehealth services available to member
  19. Helped member with medication coverage
  20. Offered ID card when member needed ID number
  21. Conducted a seamless warm transfer to vendor
  22. Received a compliment from member during phone call
  23. Advised member of participating stores or products for HB+
  24. Advised of fitness benefit