Opened andclosed call with“Thank you forchoosingCareSource.” Offeredthe surveytomemberAdvisedmember ofparticipatingstores orproducts forHB+Helped/offeredto schedule anappt formemberAdvisedof fitnessbenefit Advisedof HB+balanceConducted aseamlesswarmtransfer tovendor Demonstratedempathy withmemberReceived acomplimentfrom memberduring phonecall Advisedmember “I willbe happy toassist youwith ___Gavetimeframe fortransportationto bescheduledAdvisedmember ofa benefitcoverage Advised ofCareSourceMyLife App RecappedcallAdvised ofCareSourceRewardsProvidedinformationabout telehealthservicesavailable tomemberMade apersonalconnectionwith member Providedreassurance toa memberabout theirhealthconcernsGavemembertheir CareManager'sinformation Helped amembernavigate theCareSourceMyLife AppHelpedmember withmedicationcoverageOffered IDcard whenmemberneeded IDnumberHelpedmember find aprovider andrelayed referralinfo (ifapplicable)Advisedmember ofa benefitcoverageOpened andclosed call with“Thank you forchoosingCareSource.” Offeredthe surveytomemberAdvisedmember ofparticipatingstores orproducts forHB+Helped/offeredto schedule anappt formemberAdvisedof fitnessbenefit Advisedof HB+balanceConducted aseamlesswarmtransfer tovendor Demonstratedempathy withmemberReceived acomplimentfrom memberduring phonecall Advisedmember “I willbe happy toassist youwith ___Gavetimeframe fortransportationto bescheduledAdvisedmember ofa benefitcoverage Advised ofCareSourceMyLife App RecappedcallAdvised ofCareSourceRewardsProvidedinformationabout telehealthservicesavailable tomemberMade apersonalconnectionwith member Providedreassurance toa memberabout theirhealthconcernsGavemembertheir CareManager'sinformation Helped amembernavigate theCareSourceMyLife AppHelpedmember withmedicationcoverageOffered IDcard whenmemberneeded IDnumberHelpedmember find aprovider andrelayed referralinfo (ifapplicable)Advisedmember ofa benefitcoverage

CAHPS WEEK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Opened and closed call with “Thank you for choosing CareSource.”
  2. Offered the survey to member
  3. Advised member of participating stores or products for HB+
  4. Helped/offered to schedule an appt for member
  5. Advised of fitness benefit
  6. Advised of HB+ balance
  7. Conducted a seamless warm transfer to vendor
  8. Demonstrated empathy with member
  9. Received a compliment from member during phone call
  10. Advised member “I will be happy to assist you with ___
  11. Gave timeframe for transportation to be scheduled
  12. Advised member of a benefit coverage
  13. Advised of CareSource MyLife App
  14. Recapped call
  15. Advised of CareSource Rewards
  16. Provided information about telehealth services available to member
  17. Made a personal connection with member
  18. Provided reassurance to a member about their health concerns
  19. Gave member their Care Manager's information
  20. Helped a member navigate the CareSource MyLife App
  21. Helped member with medication coverage
  22. Offered ID card when member needed ID number
  23. Helped member find a provider and relayed referral info (if applicable)
  24. Advised member of a benefit coverage