Helpedmember find aprovider andrelayed referralinfo (ifapplicable)Advisedof fitnessbenefit Providedreassurance toa memberabout theirhealthconcernsAdvisedmember “I willbe happy toassist youwith ___Offered IDcard whenmemberneeded IDnumberOfferedthe surveytomemberGavemembertheir CareManager'sinformation Opened andclosed call with“Thank you forchoosingCareSource.” Helped amembernavigate theCareSourceMyLife AppDemonstratedempathy withmemberProvidedinformationabout telehealthservicesavailable tomemberConducted aseamlesswarmtransfer tovendor Advised ofCareSourceRewardsReceived acomplimentfrom memberduring phonecall Made apersonalconnectionwith member Advisedmember ofa benefitcoverage RecappedcallHelpedmember withmedicationcoverageAdvised ofCareSourceMyLife App Gavetimeframe fortransportationto bescheduledHelped/offeredto schedule anappt formemberAdvisedmember ofa benefitcoverageAdvisedmember ofparticipatingstores orproducts forHB+Advisedof HB+balanceHelpedmember find aprovider andrelayed referralinfo (ifapplicable)Advisedof fitnessbenefit Providedreassurance toa memberabout theirhealthconcernsAdvisedmember “I willbe happy toassist youwith ___Offered IDcard whenmemberneeded IDnumberOfferedthe surveytomemberGavemembertheir CareManager'sinformation Opened andclosed call with“Thank you forchoosingCareSource.” Helped amembernavigate theCareSourceMyLife AppDemonstratedempathy withmemberProvidedinformationabout telehealthservicesavailable tomemberConducted aseamlesswarmtransfer tovendor Advised ofCareSourceRewardsReceived acomplimentfrom memberduring phonecall Made apersonalconnectionwith member Advisedmember ofa benefitcoverage RecappedcallHelpedmember withmedicationcoverageAdvised ofCareSourceMyLife App Gavetimeframe fortransportationto bescheduledHelped/offeredto schedule anappt formemberAdvisedmember ofa benefitcoverageAdvisedmember ofparticipatingstores orproducts forHB+Advisedof HB+balance

CAHPS WEEK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped member find a provider and relayed referral info (if applicable)
  2. Advised of fitness benefit
  3. Provided reassurance to a member about their health concerns
  4. Advised member “I will be happy to assist you with ___
  5. Offered ID card when member needed ID number
  6. Offered the survey to member
  7. Gave member their Care Manager's information
  8. Opened and closed call with “Thank you for choosing CareSource.”
  9. Helped a member navigate the CareSource MyLife App
  10. Demonstrated empathy with member
  11. Provided information about telehealth services available to member
  12. Conducted a seamless warm transfer to vendor
  13. Advised of CareSource Rewards
  14. Received a compliment from member during phone call
  15. Made a personal connection with member
  16. Advised member of a benefit coverage
  17. Recapped call
  18. Helped member with medication coverage
  19. Advised of CareSource MyLife App
  20. Gave timeframe for transportation to be scheduled
  21. Helped/offered to schedule an appt for member
  22. Advised member of a benefit coverage
  23. Advised member of participating stores or products for HB+
  24. Advised of HB+ balance