Offeredthe surveytomemberOffered IDcard whenmemberneeded IDnumberOpened andclosed call with“Thank you forchoosingCareSource.” Gavemembertheir CareManager'sinformation Advisedof HB+balanceAdvised ofCareSourceRewardsAdvisedmember ofparticipatingstores orproducts forHB+Gavetimeframe fortransportationto bescheduledProvidedinformationabout telehealthservicesavailable tomemberReceived acomplimentfrom memberduring phonecall RecappedcallHelped/offeredto schedule anappt formemberDemonstratedempathy withmemberAdvisedmember “I willbe happy toassist youwith ___Advisedmember ofa benefitcoverage Providedreassurance toa memberabout theirhealthconcernsMade apersonalconnectionwith member Helpedmember find aprovider andrelayed referralinfo (ifapplicable)Conducted aseamlesswarmtransfer tovendor Helped amembernavigate theCareSourceMyLife AppAdvised ofCareSourceMyLife App Advisedof fitnessbenefit Advisedmember ofa benefitcoverageHelpedmember withmedicationcoverageOfferedthe surveytomemberOffered IDcard whenmemberneeded IDnumberOpened andclosed call with“Thank you forchoosingCareSource.” Gavemembertheir CareManager'sinformation Advisedof HB+balanceAdvised ofCareSourceRewardsAdvisedmember ofparticipatingstores orproducts forHB+Gavetimeframe fortransportationto bescheduledProvidedinformationabout telehealthservicesavailable tomemberReceived acomplimentfrom memberduring phonecall RecappedcallHelped/offeredto schedule anappt formemberDemonstratedempathy withmemberAdvisedmember “I willbe happy toassist youwith ___Advisedmember ofa benefitcoverage Providedreassurance toa memberabout theirhealthconcernsMade apersonalconnectionwith member Helpedmember find aprovider andrelayed referralinfo (ifapplicable)Conducted aseamlesswarmtransfer tovendor Helped amembernavigate theCareSourceMyLife AppAdvised ofCareSourceMyLife App Advisedof fitnessbenefit Advisedmember ofa benefitcoverageHelpedmember withmedicationcoverage

CAHPS WEEK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered the survey to member
  2. Offered ID card when member needed ID number
  3. Opened and closed call with “Thank you for choosing CareSource.”
  4. Gave member their Care Manager's information
  5. Advised of HB+ balance
  6. Advised of CareSource Rewards
  7. Advised member of participating stores or products for HB+
  8. Gave timeframe for transportation to be scheduled
  9. Provided information about telehealth services available to member
  10. Received a compliment from member during phone call
  11. Recapped call
  12. Helped/offered to schedule an appt for member
  13. Demonstrated empathy with member
  14. Advised member “I will be happy to assist you with ___
  15. Advised member of a benefit coverage
  16. Provided reassurance to a member about their health concerns
  17. Made a personal connection with member
  18. Helped member find a provider and relayed referral info (if applicable)
  19. Conducted a seamless warm transfer to vendor
  20. Helped a member navigate the CareSource MyLife App
  21. Advised of CareSource MyLife App
  22. Advised of fitness benefit
  23. Advised member of a benefit coverage
  24. Helped member with medication coverage