Advisedmember “I willbe happy toassist youwith ___Opened andclosed call with“Thank you forchoosingCareSource.” Offeredthe surveytomemberAdvised ofCareSourceRewardsAdvisedmember ofa benefitcoverageAdvisedmember ofparticipatingstores orproducts forHB+Providedinformationabout telehealthservicesavailable tomemberAdvisedof HB+balanceProvidedreassurance toa memberabout theirhealthconcernsGavemembertheir CareManager'sinformation Helped/offeredto schedule anappt formemberHelpedmember withmedicationcoverageHelpedmember find aprovider andrelayed referralinfo (ifapplicable)Gavetimeframe fortransportationto bescheduledConducted aseamlesswarmtransfer tovendor Helped amembernavigate theCareSourceMyLife AppOffered IDcard whenmemberneeded IDnumberAdvised ofCareSourceMyLife App RecappedcallDemonstratedempathy withmemberAdvisedmember ofa benefitcoverage Received acomplimentfrom memberduring phonecall Made apersonalconnectionwith member Advisedof fitnessbenefit Advisedmember “I willbe happy toassist youwith ___Opened andclosed call with“Thank you forchoosingCareSource.” Offeredthe surveytomemberAdvised ofCareSourceRewardsAdvisedmember ofa benefitcoverageAdvisedmember ofparticipatingstores orproducts forHB+Providedinformationabout telehealthservicesavailable tomemberAdvisedof HB+balanceProvidedreassurance toa memberabout theirhealthconcernsGavemembertheir CareManager'sinformation Helped/offeredto schedule anappt formemberHelpedmember withmedicationcoverageHelpedmember find aprovider andrelayed referralinfo (ifapplicable)Gavetimeframe fortransportationto bescheduledConducted aseamlesswarmtransfer tovendor Helped amembernavigate theCareSourceMyLife AppOffered IDcard whenmemberneeded IDnumberAdvised ofCareSourceMyLife App RecappedcallDemonstratedempathy withmemberAdvisedmember ofa benefitcoverage Received acomplimentfrom memberduring phonecall Made apersonalconnectionwith member Advisedof fitnessbenefit 

CAHPS WEEK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advised member “I will be happy to assist you with ___
  2. Opened and closed call with “Thank you for choosing CareSource.”
  3. Offered the survey to member
  4. Advised of CareSource Rewards
  5. Advised member of a benefit coverage
  6. Advised member of participating stores or products for HB+
  7. Provided information about telehealth services available to member
  8. Advised of HB+ balance
  9. Provided reassurance to a member about their health concerns
  10. Gave member their Care Manager's information
  11. Helped/offered to schedule an appt for member
  12. Helped member with medication coverage
  13. Helped member find a provider and relayed referral info (if applicable)
  14. Gave timeframe for transportation to be scheduled
  15. Conducted a seamless warm transfer to vendor
  16. Helped a member navigate the CareSource MyLife App
  17. Offered ID card when member needed ID number
  18. Advised of CareSource MyLife App
  19. Recapped call
  20. Demonstrated empathy with member
  21. Advised member of a benefit coverage
  22. Received a compliment from member during phone call
  23. Made a personal connection with member
  24. Advised of fitness benefit