Helpedmember withmedicationcoverageAdvisedmember “I willbe happy toassist youwith ___Gavetimeframe fortransportationto bescheduledReceived acomplimentfrom memberduring phonecall Advisedmember ofa benefitcoverageConducted aseamlesswarmtransfer tovendor Advisedmember ofa benefitcoverage Demonstratedempathy withmemberGavemembertheir CareManager'sinformation Advisedof HB+balanceAdvised ofCareSourceRewardsProvidedreassurance toa memberabout theirhealthconcernsMade apersonalconnectionwith member Helped amembernavigate theCareSourceMyLife AppOffered IDcard whenmemberneeded IDnumberAdvisedmember ofparticipatingstores orproducts forHB+Providedinformationabout telehealthservicesavailable tomemberRecappedcallAdvisedof fitnessbenefit Opened andclosed call with“Thank you forchoosingCareSource.” Helped/offeredto schedule anappt formemberAdvised ofCareSourceMyLife App Helpedmember find aprovider andrelayed referralinfo (ifapplicable)Offeredthe surveytomemberHelpedmember withmedicationcoverageAdvisedmember “I willbe happy toassist youwith ___Gavetimeframe fortransportationto bescheduledReceived acomplimentfrom memberduring phonecall Advisedmember ofa benefitcoverageConducted aseamlesswarmtransfer tovendor Advisedmember ofa benefitcoverage Demonstratedempathy withmemberGavemembertheir CareManager'sinformation Advisedof HB+balanceAdvised ofCareSourceRewardsProvidedreassurance toa memberabout theirhealthconcernsMade apersonalconnectionwith member Helped amembernavigate theCareSourceMyLife AppOffered IDcard whenmemberneeded IDnumberAdvisedmember ofparticipatingstores orproducts forHB+Providedinformationabout telehealthservicesavailable tomemberRecappedcallAdvisedof fitnessbenefit Opened andclosed call with“Thank you forchoosingCareSource.” Helped/offeredto schedule anappt formemberAdvised ofCareSourceMyLife App Helpedmember find aprovider andrelayed referralinfo (ifapplicable)Offeredthe surveytomember

CAHPS WEEK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped member with medication coverage
  2. Advised member “I will be happy to assist you with ___
  3. Gave timeframe for transportation to be scheduled
  4. Received a compliment from member during phone call
  5. Advised member of a benefit coverage
  6. Conducted a seamless warm transfer to vendor
  7. Advised member of a benefit coverage
  8. Demonstrated empathy with member
  9. Gave member their Care Manager's information
  10. Advised of HB+ balance
  11. Advised of CareSource Rewards
  12. Provided reassurance to a member about their health concerns
  13. Made a personal connection with member
  14. Helped a member navigate the CareSource MyLife App
  15. Offered ID card when member needed ID number
  16. Advised member of participating stores or products for HB+
  17. Provided information about telehealth services available to member
  18. Recapped call
  19. Advised of fitness benefit
  20. Opened and closed call with “Thank you for choosing CareSource.”
  21. Helped/offered to schedule an appt for member
  22. Advised of CareSource MyLife App
  23. Helped member find a provider and relayed referral info (if applicable)
  24. Offered the survey to member