Offeredthe surveytomemberGavetimeframe fortransportationto bescheduledAdvisedmember ofparticipatingstores orproducts forHB+Providedinformationabout telehealthservicesavailable tomemberAdvisedmember “I willbe happy toassist youwith ___Advised ofCareSourceRewardsAdvisedof fitnessbenefit Gavemembertheir CareManager'sinformation Offered IDcard whenmemberneeded IDnumberProvidedreassurance toa memberabout theirhealthconcernsRecappedcallOpened andclosed call with“Thank you forchoosingCareSource.” Helpedmember withmedicationcoverageHelped amembernavigate theCareSourceMyLife AppReceived acomplimentfrom memberduring phonecall Demonstratedempathy withmemberConducted aseamlesswarmtransfer tovendor Advised ofCareSourceMyLife App Advisedmember ofa benefitcoverageAdvisedmember ofa benefitcoverage Advisedof HB+balanceHelpedmember find aprovider andrelayed referralinfo (ifapplicable)Made apersonalconnectionwith member Helped/offeredto schedule anappt formemberOfferedthe surveytomemberGavetimeframe fortransportationto bescheduledAdvisedmember ofparticipatingstores orproducts forHB+Providedinformationabout telehealthservicesavailable tomemberAdvisedmember “I willbe happy toassist youwith ___Advised ofCareSourceRewardsAdvisedof fitnessbenefit Gavemembertheir CareManager'sinformation Offered IDcard whenmemberneeded IDnumberProvidedreassurance toa memberabout theirhealthconcernsRecappedcallOpened andclosed call with“Thank you forchoosingCareSource.” Helpedmember withmedicationcoverageHelped amembernavigate theCareSourceMyLife AppReceived acomplimentfrom memberduring phonecall Demonstratedempathy withmemberConducted aseamlesswarmtransfer tovendor Advised ofCareSourceMyLife App Advisedmember ofa benefitcoverageAdvisedmember ofa benefitcoverage Advisedof HB+balanceHelpedmember find aprovider andrelayed referralinfo (ifapplicable)Made apersonalconnectionwith member Helped/offeredto schedule anappt formember

CAHPS WEEK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered the survey to member
  2. Gave timeframe for transportation to be scheduled
  3. Advised member of participating stores or products for HB+
  4. Provided information about telehealth services available to member
  5. Advised member “I will be happy to assist you with ___
  6. Advised of CareSource Rewards
  7. Advised of fitness benefit
  8. Gave member their Care Manager's information
  9. Offered ID card when member needed ID number
  10. Provided reassurance to a member about their health concerns
  11. Recapped call
  12. Opened and closed call with “Thank you for choosing CareSource.”
  13. Helped member with medication coverage
  14. Helped a member navigate the CareSource MyLife App
  15. Received a compliment from member during phone call
  16. Demonstrated empathy with member
  17. Conducted a seamless warm transfer to vendor
  18. Advised of CareSource MyLife App
  19. Advised member of a benefit coverage
  20. Advised member of a benefit coverage
  21. Advised of HB+ balance
  22. Helped member find a provider and relayed referral info (if applicable)
  23. Made a personal connection with member
  24. Helped/offered to schedule an appt for member