Received acomplimentfrom memberduring phonecall Advisedmember ofparticipatingstores orproducts forHB+Advisedof HB+balanceDemonstratedempathy withmemberAdvised ofCareSourceRewardsOffered IDcard whenmemberneeded IDnumberAdvisedof fitnessbenefit Opened andclosed call with“Thank you forchoosingCareSource.” Helped/offeredto schedule anappt formemberProvidedreassurance toa memberabout theirhealthconcernsHelpedmember find aprovider andrelayed referralinfo (ifapplicable)Helped amembernavigate theCareSourceMyLife AppConducted aseamlesswarmtransfer tovendor Gavetimeframe fortransportationto bescheduledGavemembertheir CareManager'sinformation Advised ofCareSourceMyLife App Advisedmember ofa benefitcoverage Made apersonalconnectionwith member Providedinformationabout telehealthservicesavailable tomemberAdvisedmember ofa benefitcoverageHelpedmember withmedicationcoverageRecappedcallAdvisedmember “I willbe happy toassist youwith ___Offeredthe surveytomemberReceived acomplimentfrom memberduring phonecall Advisedmember ofparticipatingstores orproducts forHB+Advisedof HB+balanceDemonstratedempathy withmemberAdvised ofCareSourceRewardsOffered IDcard whenmemberneeded IDnumberAdvisedof fitnessbenefit Opened andclosed call with“Thank you forchoosingCareSource.” Helped/offeredto schedule anappt formemberProvidedreassurance toa memberabout theirhealthconcernsHelpedmember find aprovider andrelayed referralinfo (ifapplicable)Helped amembernavigate theCareSourceMyLife AppConducted aseamlesswarmtransfer tovendor Gavetimeframe fortransportationto bescheduledGavemembertheir CareManager'sinformation Advised ofCareSourceMyLife App Advisedmember ofa benefitcoverage Made apersonalconnectionwith member Providedinformationabout telehealthservicesavailable tomemberAdvisedmember ofa benefitcoverageHelpedmember withmedicationcoverageRecappedcallAdvisedmember “I willbe happy toassist youwith ___Offeredthe surveytomember

CAHPS WEEK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a compliment from member during phone call
  2. Advised member of participating stores or products for HB+
  3. Advised of HB+ balance
  4. Demonstrated empathy with member
  5. Advised of CareSource Rewards
  6. Offered ID card when member needed ID number
  7. Advised of fitness benefit
  8. Opened and closed call with “Thank you for choosing CareSource.”
  9. Helped/offered to schedule an appt for member
  10. Provided reassurance to a member about their health concerns
  11. Helped member find a provider and relayed referral info (if applicable)
  12. Helped a member navigate the CareSource MyLife App
  13. Conducted a seamless warm transfer to vendor
  14. Gave timeframe for transportation to be scheduled
  15. Gave member their Care Manager's information
  16. Advised of CareSource MyLife App
  17. Advised member of a benefit coverage
  18. Made a personal connection with member
  19. Provided information about telehealth services available to member
  20. Advised member of a benefit coverage
  21. Helped member with medication coverage
  22. Recapped call
  23. Advised member “I will be happy to assist you with ___
  24. Offered the survey to member