Helpedmember withmedicationcoverageConducted aseamlesswarmtransfer tovendor Gavemembertheir CareManager'sinformation Made apersonalconnectionwith member Advisedmember ofa benefitcoverage Opened andclosed call with“Thank you forchoosingCareSource.” Advisedof HB+balanceOfferedthe surveytomemberProvidedinformationabout telehealthservicesavailable tomemberAdvisedmember “I willbe happy toassist youwith ___RecappedcallProvidedreassurance toa memberabout theirhealthconcernsDemonstratedempathy withmemberReceived acomplimentfrom memberduring phonecall Advisedmember ofa benefitcoverageAdvisedmember ofparticipatingstores orproducts forHB+Helped/offeredto schedule anappt formemberAdvised ofCareSourceRewardsAdvised ofCareSourceMyLife App Helpedmember find aprovider andrelayed referralinfo (ifapplicable)Offered IDcard whenmemberneeded IDnumberAdvisedof fitnessbenefit Helped amembernavigate theCareSourceMyLife AppGavetimeframe fortransportationto bescheduledHelpedmember withmedicationcoverageConducted aseamlesswarmtransfer tovendor Gavemembertheir CareManager'sinformation Made apersonalconnectionwith member Advisedmember ofa benefitcoverage Opened andclosed call with“Thank you forchoosingCareSource.” Advisedof HB+balanceOfferedthe surveytomemberProvidedinformationabout telehealthservicesavailable tomemberAdvisedmember “I willbe happy toassist youwith ___RecappedcallProvidedreassurance toa memberabout theirhealthconcernsDemonstratedempathy withmemberReceived acomplimentfrom memberduring phonecall Advisedmember ofa benefitcoverageAdvisedmember ofparticipatingstores orproducts forHB+Helped/offeredto schedule anappt formemberAdvised ofCareSourceRewardsAdvised ofCareSourceMyLife App Helpedmember find aprovider andrelayed referralinfo (ifapplicable)Offered IDcard whenmemberneeded IDnumberAdvisedof fitnessbenefit Helped amembernavigate theCareSourceMyLife AppGavetimeframe fortransportationto bescheduled

CAHPS WEEK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped member with medication coverage
  2. Conducted a seamless warm transfer to vendor
  3. Gave member their Care Manager's information
  4. Made a personal connection with member
  5. Advised member of a benefit coverage
  6. Opened and closed call with “Thank you for choosing CareSource.”
  7. Advised of HB+ balance
  8. Offered the survey to member
  9. Provided information about telehealth services available to member
  10. Advised member “I will be happy to assist you with ___
  11. Recapped call
  12. Provided reassurance to a member about their health concerns
  13. Demonstrated empathy with member
  14. Received a compliment from member during phone call
  15. Advised member of a benefit coverage
  16. Advised member of participating stores or products for HB+
  17. Helped/offered to schedule an appt for member
  18. Advised of CareSource Rewards
  19. Advised of CareSource MyLife App
  20. Helped member find a provider and relayed referral info (if applicable)
  21. Offered ID card when member needed ID number
  22. Advised of fitness benefit
  23. Helped a member navigate the CareSource MyLife App
  24. Gave timeframe for transportation to be scheduled