Offeredthe surveytomemberGavetimeframe fortransportationto bescheduledAdvisedof HB+balanceHelped/offeredto schedule anappt formemberMade apersonalconnectionwith member Received acomplimentfrom memberduring phonecall Advisedmember ofparticipatingstores orproducts forHB+Providedreassurance toa memberabout theirhealthconcernsGavemembertheir CareManager'sinformation RecappedcallConducted aseamlesswarmtransfer tovendor Helpedmember withmedicationcoverageAdvisedmember “I willbe happy toassist youwith ___Helped amembernavigate theCareSourceMyLife AppHelpedmember find aprovider andrelayed referralinfo (ifapplicable)Advisedmember ofa benefitcoverage Advised ofCareSourceMyLife App Offered IDcard whenmemberneeded IDnumberProvidedinformationabout telehealthservicesavailable tomemberAdvisedof fitnessbenefit Opened andclosed call with“Thank you forchoosingCareSource.” Advisedmember ofa benefitcoverageDemonstratedempathy withmemberAdvised ofCareSourceRewardsOfferedthe surveytomemberGavetimeframe fortransportationto bescheduledAdvisedof HB+balanceHelped/offeredto schedule anappt formemberMade apersonalconnectionwith member Received acomplimentfrom memberduring phonecall Advisedmember ofparticipatingstores orproducts forHB+Providedreassurance toa memberabout theirhealthconcernsGavemembertheir CareManager'sinformation RecappedcallConducted aseamlesswarmtransfer tovendor Helpedmember withmedicationcoverageAdvisedmember “I willbe happy toassist youwith ___Helped amembernavigate theCareSourceMyLife AppHelpedmember find aprovider andrelayed referralinfo (ifapplicable)Advisedmember ofa benefitcoverage Advised ofCareSourceMyLife App Offered IDcard whenmemberneeded IDnumberProvidedinformationabout telehealthservicesavailable tomemberAdvisedof fitnessbenefit Opened andclosed call with“Thank you forchoosingCareSource.” Advisedmember ofa benefitcoverageDemonstratedempathy withmemberAdvised ofCareSourceRewards

CAHPS WEEK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered the survey to member
  2. Gave timeframe for transportation to be scheduled
  3. Advised of HB+ balance
  4. Helped/offered to schedule an appt for member
  5. Made a personal connection with member
  6. Received a compliment from member during phone call
  7. Advised member of participating stores or products for HB+
  8. Provided reassurance to a member about their health concerns
  9. Gave member their Care Manager's information
  10. Recapped call
  11. Conducted a seamless warm transfer to vendor
  12. Helped member with medication coverage
  13. Advised member “I will be happy to assist you with ___
  14. Helped a member navigate the CareSource MyLife App
  15. Helped member find a provider and relayed referral info (if applicable)
  16. Advised member of a benefit coverage
  17. Advised of CareSource MyLife App
  18. Offered ID card when member needed ID number
  19. Provided information about telehealth services available to member
  20. Advised of fitness benefit
  21. Opened and closed call with “Thank you for choosing CareSource.”
  22. Advised member of a benefit coverage
  23. Demonstrated empathy with member
  24. Advised of CareSource Rewards