Gavetimeframe fortransportationto bescheduledAdvisedmember “I willbe happy toassist youwith ___Advisedmember ofa benefitcoverage Advisedof fitnessbenefit Made apersonalconnectionwith member RecappedcallProvidedreassurance toa memberabout theirhealthconcernsAdvisedmember ofparticipatingstores orproducts forHB+Advisedof HB+balanceReceived acomplimentfrom memberduring phonecall Helped/offeredto schedule anappt formemberProvidedinformationabout telehealthservicesavailable tomemberHelped amembernavigate theCareSourceMyLife AppHelpedmember find aprovider andrelayed referralinfo (ifapplicable)Offered IDcard whenmemberneeded IDnumberAdvised ofCareSourceMyLife App Opened andclosed call with“Thank you forchoosingCareSource.” Advised ofCareSourceRewardsConducted aseamlesswarmtransfer tovendor Offeredthe surveytomemberDemonstratedempathy withmemberAdvisedmember ofa benefitcoverageGavemembertheir CareManager'sinformation Helpedmember withmedicationcoverageGavetimeframe fortransportationto bescheduledAdvisedmember “I willbe happy toassist youwith ___Advisedmember ofa benefitcoverage Advisedof fitnessbenefit Made apersonalconnectionwith member RecappedcallProvidedreassurance toa memberabout theirhealthconcernsAdvisedmember ofparticipatingstores orproducts forHB+Advisedof HB+balanceReceived acomplimentfrom memberduring phonecall Helped/offeredto schedule anappt formemberProvidedinformationabout telehealthservicesavailable tomemberHelped amembernavigate theCareSourceMyLife AppHelpedmember find aprovider andrelayed referralinfo (ifapplicable)Offered IDcard whenmemberneeded IDnumberAdvised ofCareSourceMyLife App Opened andclosed call with“Thank you forchoosingCareSource.” Advised ofCareSourceRewardsConducted aseamlesswarmtransfer tovendor Offeredthe surveytomemberDemonstratedempathy withmemberAdvisedmember ofa benefitcoverageGavemembertheir CareManager'sinformation Helpedmember withmedicationcoverage

CAHPS WEEK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Gave timeframe for transportation to be scheduled
  2. Advised member “I will be happy to assist you with ___
  3. Advised member of a benefit coverage
  4. Advised of fitness benefit
  5. Made a personal connection with member
  6. Recapped call
  7. Provided reassurance to a member about their health concerns
  8. Advised member of participating stores or products for HB+
  9. Advised of HB+ balance
  10. Received a compliment from member during phone call
  11. Helped/offered to schedule an appt for member
  12. Provided information about telehealth services available to member
  13. Helped a member navigate the CareSource MyLife App
  14. Helped member find a provider and relayed referral info (if applicable)
  15. Offered ID card when member needed ID number
  16. Advised of CareSource MyLife App
  17. Opened and closed call with “Thank you for choosing CareSource.”
  18. Advised of CareSource Rewards
  19. Conducted a seamless warm transfer to vendor
  20. Offered the survey to member
  21. Demonstrated empathy with member
  22. Advised member of a benefit coverage
  23. Gave member their Care Manager's information
  24. Helped member with medication coverage