Received acomplimentfrom memberduring phonecall Opened andclosed call with“Thank you forchoosingCareSource.” Offered IDcard whenmemberneeded IDnumberAdvisedof HB+balanceAdvisedmember ofa benefitcoverageProvidedinformationabout telehealthservicesavailable tomemberHelped amembernavigate theCareSourceMyLife AppRecappedcallGavetimeframe fortransportationto bescheduledOfferedthe surveytomemberDemonstratedempathy withmemberAdvised ofCareSourceMyLife App Advisedmember ofparticipatingstores orproducts forHB+Helpedmember find aprovider andrelayed referralinfo (ifapplicable)Helped/offeredto schedule anappt formemberGavemembertheir CareManager'sinformation Advised ofCareSourceRewardsAdvisedmember ofa benefitcoverage Providedreassurance toa memberabout theirhealthconcernsConducted aseamlesswarmtransfer tovendor Helpedmember withmedicationcoverageAdvisedmember “I willbe happy toassist youwith ___Advisedof fitnessbenefit Made apersonalconnectionwith member Received acomplimentfrom memberduring phonecall Opened andclosed call with“Thank you forchoosingCareSource.” Offered IDcard whenmemberneeded IDnumberAdvisedof HB+balanceAdvisedmember ofa benefitcoverageProvidedinformationabout telehealthservicesavailable tomemberHelped amembernavigate theCareSourceMyLife AppRecappedcallGavetimeframe fortransportationto bescheduledOfferedthe surveytomemberDemonstratedempathy withmemberAdvised ofCareSourceMyLife App Advisedmember ofparticipatingstores orproducts forHB+Helpedmember find aprovider andrelayed referralinfo (ifapplicable)Helped/offeredto schedule anappt formemberGavemembertheir CareManager'sinformation Advised ofCareSourceRewardsAdvisedmember ofa benefitcoverage Providedreassurance toa memberabout theirhealthconcernsConducted aseamlesswarmtransfer tovendor Helpedmember withmedicationcoverageAdvisedmember “I willbe happy toassist youwith ___Advisedof fitnessbenefit Made apersonalconnectionwith member 

CAHPS WEEK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a compliment from member during phone call
  2. Opened and closed call with “Thank you for choosing CareSource.”
  3. Offered ID card when member needed ID number
  4. Advised of HB+ balance
  5. Advised member of a benefit coverage
  6. Provided information about telehealth services available to member
  7. Helped a member navigate the CareSource MyLife App
  8. Recapped call
  9. Gave timeframe for transportation to be scheduled
  10. Offered the survey to member
  11. Demonstrated empathy with member
  12. Advised of CareSource MyLife App
  13. Advised member of participating stores or products for HB+
  14. Helped member find a provider and relayed referral info (if applicable)
  15. Helped/offered to schedule an appt for member
  16. Gave member their Care Manager's information
  17. Advised of CareSource Rewards
  18. Advised member of a benefit coverage
  19. Provided reassurance to a member about their health concerns
  20. Conducted a seamless warm transfer to vendor
  21. Helped member with medication coverage
  22. Advised member “I will be happy to assist you with ___
  23. Advised of fitness benefit
  24. Made a personal connection with member