Helped amembernavigate theCareSourceMyLife AppReceived acomplimentfrom memberduring phonecall Made apersonalconnectionwith member Offeredthe surveytomemberHelpedmember find aprovider andrelayed referralinfo (ifapplicable)Providedinformationabout telehealthservicesavailable tomemberGavetimeframe fortransportationto bescheduledRecappedcallConducted aseamlesswarmtransfer tovendor Advisedmember “I willbe happy toassist youwith ___Advisedof fitnessbenefit Demonstratedempathy withmemberAdvisedmember ofa benefitcoverage Helped/offeredto schedule anappt formemberAdvised ofCareSourceRewardsOpened andclosed call with“Thank you forchoosingCareSource.” Advisedof HB+balanceGavemembertheir CareManager'sinformation Advisedmember ofa benefitcoverageProvidedreassurance toa memberabout theirhealthconcernsHelpedmember withmedicationcoverageOffered IDcard whenmemberneeded IDnumberAdvised ofCareSourceMyLife App Advisedmember ofparticipatingstores orproducts forHB+Helped amembernavigate theCareSourceMyLife AppReceived acomplimentfrom memberduring phonecall Made apersonalconnectionwith member Offeredthe surveytomemberHelpedmember find aprovider andrelayed referralinfo (ifapplicable)Providedinformationabout telehealthservicesavailable tomemberGavetimeframe fortransportationto bescheduledRecappedcallConducted aseamlesswarmtransfer tovendor Advisedmember “I willbe happy toassist youwith ___Advisedof fitnessbenefit Demonstratedempathy withmemberAdvisedmember ofa benefitcoverage Helped/offeredto schedule anappt formemberAdvised ofCareSourceRewardsOpened andclosed call with“Thank you forchoosingCareSource.” Advisedof HB+balanceGavemembertheir CareManager'sinformation Advisedmember ofa benefitcoverageProvidedreassurance toa memberabout theirhealthconcernsHelpedmember withmedicationcoverageOffered IDcard whenmemberneeded IDnumberAdvised ofCareSourceMyLife App Advisedmember ofparticipatingstores orproducts forHB+

CAHPS WEEK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a member navigate the CareSource MyLife App
  2. Received a compliment from member during phone call
  3. Made a personal connection with member
  4. Offered the survey to member
  5. Helped member find a provider and relayed referral info (if applicable)
  6. Provided information about telehealth services available to member
  7. Gave timeframe for transportation to be scheduled
  8. Recapped call
  9. Conducted a seamless warm transfer to vendor
  10. Advised member “I will be happy to assist you with ___
  11. Advised of fitness benefit
  12. Demonstrated empathy with member
  13. Advised member of a benefit coverage
  14. Helped/offered to schedule an appt for member
  15. Advised of CareSource Rewards
  16. Opened and closed call with “Thank you for choosing CareSource.”
  17. Advised of HB+ balance
  18. Gave member their Care Manager's information
  19. Advised member of a benefit coverage
  20. Provided reassurance to a member about their health concerns
  21. Helped member with medication coverage
  22. Offered ID card when member needed ID number
  23. Advised of CareSource MyLife App
  24. Advised member of participating stores or products for HB+