(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Member wants to confirm premium amount due
Explained premium discounts
Complete and accurate call documentation
Offered self-service option
Provided assurance of help
Provided accurate information
Case was closed in a timely manner
FREE
Call is about termination due to death
Member/caller requested refund
Caller needs to be connected with Fiserv
Member/caller requested plan termination
Asked for proof of other coverage
Advocate confirmed plan coverage/benefits
Acknowledged any frustration and empathized
Advocate actively listened to the caller
Offered post call survey
Followed HIPAA/privacy guidelines
Acknowledged the reason for the call
Asked appropriate and relevant probing questions
Provided accurate and complete information/resolution
