(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Advocate actively listened to the caller
Member called to ask assistance with our website
Provided DMHC rights
Asked verbal authorization from member
FREE
Acknowledged any frustration and empathized
Case was closed in a timely manner
Provided accurate information
Member wants to confirm premium amount due
Advocate confirmed plan coverage/benefits
Provided assurance of help
Member requested to be reinstated
Member/caller requested refund
Asked appropriate and relevant probing questions
Followed HIPAA/privacy guidelines
Caller needs to be connected with Fiserv
Complete and accurate call documentation
Member/caller requested plan termination
Call is about termination due to death
Provided accurate and complete information/resolution
