Offeredpost callsurveyMemberwants toconfirmpremiumamount dueProvided accurateand completeinformation/resolutionAdvocateconfirmed plancoverage/benefitsProvidedaccurateinformationAsked forproof ofothercoverageMemberrequestedto bereinstatedAcknowledgedany frustrationandempathizedFollowedHIPAA/privacyguidelinesMember/callerrequestedplanterminationComplete andaccurate calldocumentationAskedappropriateand relevantprobingquestionsOfferedself-serviceoptionProvidedassuranceof helpCall is aboutterminationdue to deathCallerneeds to beconnectedwith FiservAsked verbalauthorizationfrommemberFREEMember/callerrequestedrefundMembercalled to askassistancewith ourwebsiteAcknowledgedthe reason forthe callAdvocateactivelylistened tothe callerCase wasclosed ina timelymannerExplainedpremiumdiscountsProvidedDMHCrightsOfferedpost callsurveyMemberwants toconfirmpremiumamount dueProvided accurateand completeinformation/resolutionAdvocateconfirmed plancoverage/benefitsProvidedaccurateinformationAsked forproof ofothercoverageMemberrequestedto bereinstatedAcknowledgedany frustrationandempathizedFollowedHIPAA/privacyguidelinesMember/callerrequestedplanterminationComplete andaccurate calldocumentationAskedappropriateand relevantprobingquestionsOfferedself-serviceoptionProvidedassuranceof helpCall is aboutterminationdue to deathCallerneeds to beconnectedwith FiservAsked verbalauthorizationfrommemberFREEMember/callerrequestedrefundMembercalled to askassistancewith ourwebsiteAcknowledgedthe reason forthe callAdvocateactivelylistened tothe callerCase wasclosed ina timelymannerExplainedpremiumdiscountsProvidedDMHCrights

MedSupp Bingo Bash - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered post call survey
  2. Member wants to confirm premium amount due
  3. Provided accurate and complete information/resolution
  4. Advocate confirmed plan coverage/benefits
  5. Provided accurate information
  6. Asked for proof of other coverage
  7. Member requested to be reinstated
  8. Acknowledged any frustration and empathized
  9. Followed HIPAA/privacy guidelines
  10. Member/caller requested plan termination
  11. Complete and accurate call documentation
  12. Asked appropriate and relevant probing questions
  13. Offered self-service option
  14. Provided assurance of help
  15. Call is about termination due to death
  16. Caller needs to be connected with Fiserv
  17. Asked verbal authorization from member
  18. FREE
  19. Member/caller requested refund
  20. Member called to ask assistance with our website
  21. Acknowledged the reason for the call
  22. Advocate actively listened to the caller
  23. Case was closed in a timely manner
  24. Explained premium discounts
  25. Provided DMHC rights