Offeredself-serviceoptionAsked verbalauthorizationfrommemberProvidedaccurateinformationMember/callerrequestedrefundProvidedDMHCrightsFollowedHIPAA/privacyguidelinesOfferedpost callsurveyFREEAsked forproof ofothercoverageAcknowledgedthe reason forthe callMemberrequestedto bereinstatedProvided accurateand completeinformation/resolutionCallerneeds to beconnectedwith FiservExplainedpremiumdiscountsMembercalled to askassistancewith ourwebsiteAcknowledgedany frustrationandempathizedCase wasclosed ina timelymannerMember/callerrequestedplanterminationMemberwants toconfirmpremiumamount dueProvidedassuranceof helpAdvocateconfirmed plancoverage/benefitsCall is aboutterminationdue to deathComplete andaccurate calldocumentationAskedappropriateand relevantprobingquestionsAdvocateactivelylistened tothe callerOfferedself-serviceoptionAsked verbalauthorizationfrommemberProvidedaccurateinformationMember/callerrequestedrefundProvidedDMHCrightsFollowedHIPAA/privacyguidelinesOfferedpost callsurveyFREEAsked forproof ofothercoverageAcknowledgedthe reason forthe callMemberrequestedto bereinstatedProvided accurateand completeinformation/resolutionCallerneeds to beconnectedwith FiservExplainedpremiumdiscountsMembercalled to askassistancewith ourwebsiteAcknowledgedany frustrationandempathizedCase wasclosed ina timelymannerMember/callerrequestedplanterminationMemberwants toconfirmpremiumamount dueProvidedassuranceof helpAdvocateconfirmed plancoverage/benefitsCall is aboutterminationdue to deathComplete andaccurate calldocumentationAskedappropriateand relevantprobingquestionsAdvocateactivelylistened tothe caller

MedSupp Bingo Bash - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Offered self-service option
  2. Asked verbal authorization from member
  3. Provided accurate information
  4. Member/caller requested refund
  5. Provided DMHC rights
  6. Followed HIPAA/privacy guidelines
  7. Offered post call survey
  8. FREE
  9. Asked for proof of other coverage
  10. Acknowledged the reason for the call
  11. Member requested to be reinstated
  12. Provided accurate and complete information/resolution
  13. Caller needs to be connected with Fiserv
  14. Explained premium discounts
  15. Member called to ask assistance with our website
  16. Acknowledged any frustration and empathized
  17. Case was closed in a timely manner
  18. Member/caller requested plan termination
  19. Member wants to confirm premium amount due
  20. Provided assurance of help
  21. Advocate confirmed plan coverage/benefits
  22. Call is about termination due to death
  23. Complete and accurate call documentation
  24. Asked appropriate and relevant probing questions
  25. Advocate actively listened to the caller