Provided accurateand completeinformation/resolutionAdvocateactivelylistened tothe callerMember/callerrequestedrefundFollowedHIPAA/privacyguidelinesAskedappropriateand relevantprobingquestionsAcknowledgedthe reason forthe callAdvocateconfirmed plancoverage/benefitsCase wasclosed ina timelymannerAsked forproof ofothercoverageExplainedpremiumdiscountsComplete andaccurate calldocumentationMember/callerrequestedplanterminationMembercalled to askassistancewith ourwebsiteProvidedDMHCrightsProvidedaccurateinformationMemberrequestedto bereinstatedAcknowledgedany frustrationandempathizedOfferedself-serviceoptionCall is aboutterminationdue to deathCallerneeds to beconnectedwith FiservOfferedpost callsurveyProvidedassuranceof helpAsked verbalauthorizationfrommemberFREEMemberwants toconfirmpremiumamount dueProvided accurateand completeinformation/resolutionAdvocateactivelylistened tothe callerMember/callerrequestedrefundFollowedHIPAA/privacyguidelinesAskedappropriateand relevantprobingquestionsAcknowledgedthe reason forthe callAdvocateconfirmed plancoverage/benefitsCase wasclosed ina timelymannerAsked forproof ofothercoverageExplainedpremiumdiscountsComplete andaccurate calldocumentationMember/callerrequestedplanterminationMembercalled to askassistancewith ourwebsiteProvidedDMHCrightsProvidedaccurateinformationMemberrequestedto bereinstatedAcknowledgedany frustrationandempathizedOfferedself-serviceoptionCall is aboutterminationdue to deathCallerneeds to beconnectedwith FiservOfferedpost callsurveyProvidedassuranceof helpAsked verbalauthorizationfrommemberFREEMemberwants toconfirmpremiumamount due

MedSupp Bingo Bash - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided accurate and complete information/resolution
  2. Advocate actively listened to the caller
  3. Member/caller requested refund
  4. Followed HIPAA/privacy guidelines
  5. Asked appropriate and relevant probing questions
  6. Acknowledged the reason for the call
  7. Advocate confirmed plan coverage/benefits
  8. Case was closed in a timely manner
  9. Asked for proof of other coverage
  10. Explained premium discounts
  11. Complete and accurate call documentation
  12. Member/caller requested plan termination
  13. Member called to ask assistance with our website
  14. Provided DMHC rights
  15. Provided accurate information
  16. Member requested to be reinstated
  17. Acknowledged any frustration and empathized
  18. Offered self-service option
  19. Call is about termination due to death
  20. Caller needs to be connected with Fiserv
  21. Offered post call survey
  22. Provided assurance of help
  23. Asked verbal authorization from member
  24. FREE
  25. Member wants to confirm premium amount due