Memberrequestedto bereinstatedFREEOfferedpost callsurveyAdvocateactivelylistened tothe callerAsked forproof ofothercoverageCase wasclosed ina timelymannerAsked verbalauthorizationfrommemberProvided accurateand completeinformation/resolutionOfferedself-serviceoptionFollowedHIPAA/privacyguidelinesMember/callerrequestedrefundCall is aboutterminationdue to deathAdvocateconfirmed plancoverage/benefitsMemberwants toconfirmpremiumamount dueAskedappropriateand relevantprobingquestionsProvidedDMHCrightsComplete andaccurate calldocumentationMembercalled to askassistancewith ourwebsiteMember/callerrequestedplanterminationAcknowledgedthe reason forthe callProvidedaccurateinformationCallerneeds to beconnectedwith FiservProvidedassuranceof helpExplainedpremiumdiscountsAcknowledgedany frustrationandempathizedMemberrequestedto bereinstatedFREEOfferedpost callsurveyAdvocateactivelylistened tothe callerAsked forproof ofothercoverageCase wasclosed ina timelymannerAsked verbalauthorizationfrommemberProvided accurateand completeinformation/resolutionOfferedself-serviceoptionFollowedHIPAA/privacyguidelinesMember/callerrequestedrefundCall is aboutterminationdue to deathAdvocateconfirmed plancoverage/benefitsMemberwants toconfirmpremiumamount dueAskedappropriateand relevantprobingquestionsProvidedDMHCrightsComplete andaccurate calldocumentationMembercalled to askassistancewith ourwebsiteMember/callerrequestedplanterminationAcknowledgedthe reason forthe callProvidedaccurateinformationCallerneeds to beconnectedwith FiservProvidedassuranceof helpExplainedpremiumdiscountsAcknowledgedany frustrationandempathized

MedSupp Bingo Bash - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member requested to be reinstated
  2. FREE
  3. Offered post call survey
  4. Advocate actively listened to the caller
  5. Asked for proof of other coverage
  6. Case was closed in a timely manner
  7. Asked verbal authorization from member
  8. Provided accurate and complete information/resolution
  9. Offered self-service option
  10. Followed HIPAA/privacy guidelines
  11. Member/caller requested refund
  12. Call is about termination due to death
  13. Advocate confirmed plan coverage/benefits
  14. Member wants to confirm premium amount due
  15. Asked appropriate and relevant probing questions
  16. Provided DMHC rights
  17. Complete and accurate call documentation
  18. Member called to ask assistance with our website
  19. Member/caller requested plan termination
  20. Acknowledged the reason for the call
  21. Provided accurate information
  22. Caller needs to be connected with Fiserv
  23. Provided assurance of help
  24. Explained premium discounts
  25. Acknowledged any frustration and empathized