Provided accurateand completeinformation/resolutionProvidedassuranceof helpMembercalled to askassistancewith ourwebsiteExplainedpremiumdiscountsMember/callerrequestedplanterminationProvidedaccurateinformationAsked forproof ofothercoverageMember/callerrequestedrefundAskedappropriateand relevantprobingquestionsCallerneeds to beconnectedwith FiservAcknowledgedany frustrationandempathizedAdvocateactivelylistened tothe callerMemberwants toconfirmpremiumamount dueProvidedDMHCrightsComplete andaccurate calldocumentationFREECall is aboutterminationdue to deathFollowedHIPAA/privacyguidelinesOfferedself-serviceoptionAdvocateconfirmed plancoverage/benefitsOfferedpost callsurveyAcknowledgedthe reason forthe callCase wasclosed ina timelymannerMemberrequestedto bereinstatedAsked verbalauthorizationfrommemberProvided accurateand completeinformation/resolutionProvidedassuranceof helpMembercalled to askassistancewith ourwebsiteExplainedpremiumdiscountsMember/callerrequestedplanterminationProvidedaccurateinformationAsked forproof ofothercoverageMember/callerrequestedrefundAskedappropriateand relevantprobingquestionsCallerneeds to beconnectedwith FiservAcknowledgedany frustrationandempathizedAdvocateactivelylistened tothe callerMemberwants toconfirmpremiumamount dueProvidedDMHCrightsComplete andaccurate calldocumentationFREECall is aboutterminationdue to deathFollowedHIPAA/privacyguidelinesOfferedself-serviceoptionAdvocateconfirmed plancoverage/benefitsOfferedpost callsurveyAcknowledgedthe reason forthe callCase wasclosed ina timelymannerMemberrequestedto bereinstatedAsked verbalauthorizationfrommember

MedSupp Bingo Bash - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided accurate and complete information/resolution
  2. Provided assurance of help
  3. Member called to ask assistance with our website
  4. Explained premium discounts
  5. Member/caller requested plan termination
  6. Provided accurate information
  7. Asked for proof of other coverage
  8. Member/caller requested refund
  9. Asked appropriate and relevant probing questions
  10. Caller needs to be connected with Fiserv
  11. Acknowledged any frustration and empathized
  12. Advocate actively listened to the caller
  13. Member wants to confirm premium amount due
  14. Provided DMHC rights
  15. Complete and accurate call documentation
  16. FREE
  17. Call is about termination due to death
  18. Followed HIPAA/privacy guidelines
  19. Offered self-service option
  20. Advocate confirmed plan coverage/benefits
  21. Offered post call survey
  22. Acknowledged the reason for the call
  23. Case was closed in a timely manner
  24. Member requested to be reinstated
  25. Asked verbal authorization from member