Offeredpost callsurveyCase wasclosed ina timelymannerMember/callerrequestedplanterminationProvided accurateand completeinformation/resolutionAskedappropriateand relevantprobingquestionsProvidedassuranceof helpAdvocateactivelylistened tothe callerMember/callerrequestedrefundFollowedHIPAA/privacyguidelinesCall is aboutterminationdue to deathAsked verbalauthorizationfrommemberFREEAcknowledgedany frustrationandempathizedCallerneeds to beconnectedwith FiservMemberwants toconfirmpremiumamount dueAsked forproof ofothercoverageExplainedpremiumdiscountsComplete andaccurate calldocumentationProvidedDMHCrightsMembercalled to askassistancewith ourwebsiteAdvocateconfirmed plancoverage/benefitsMemberrequestedto bereinstatedProvidedaccurateinformationAcknowledgedthe reason forthe callOfferedself-serviceoptionOfferedpost callsurveyCase wasclosed ina timelymannerMember/callerrequestedplanterminationProvided accurateand completeinformation/resolutionAskedappropriateand relevantprobingquestionsProvidedassuranceof helpAdvocateactivelylistened tothe callerMember/callerrequestedrefundFollowedHIPAA/privacyguidelinesCall is aboutterminationdue to deathAsked verbalauthorizationfrommemberFREEAcknowledgedany frustrationandempathizedCallerneeds to beconnectedwith FiservMemberwants toconfirmpremiumamount dueAsked forproof ofothercoverageExplainedpremiumdiscountsComplete andaccurate calldocumentationProvidedDMHCrightsMembercalled to askassistancewith ourwebsiteAdvocateconfirmed plancoverage/benefitsMemberrequestedto bereinstatedProvidedaccurateinformationAcknowledgedthe reason forthe callOfferedself-serviceoption

MedSupp Bingo Bash - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered post call survey
  2. Case was closed in a timely manner
  3. Member/caller requested plan termination
  4. Provided accurate and complete information/resolution
  5. Asked appropriate and relevant probing questions
  6. Provided assurance of help
  7. Advocate actively listened to the caller
  8. Member/caller requested refund
  9. Followed HIPAA/privacy guidelines
  10. Call is about termination due to death
  11. Asked verbal authorization from member
  12. FREE
  13. Acknowledged any frustration and empathized
  14. Caller needs to be connected with Fiserv
  15. Member wants to confirm premium amount due
  16. Asked for proof of other coverage
  17. Explained premium discounts
  18. Complete and accurate call documentation
  19. Provided DMHC rights
  20. Member called to ask assistance with our website
  21. Advocate confirmed plan coverage/benefits
  22. Member requested to be reinstated
  23. Provided accurate information
  24. Acknowledged the reason for the call
  25. Offered self-service option