Case wasclosed ina timelymannerAdvocateactivelylistened tothe callerExplainedpremiumdiscountsProvided accurateand completeinformation/resolutionMember/callerrequestedrefundAsked verbalauthorizationfrommemberAcknowledgedany frustrationandempathizedFollowedHIPAA/privacyguidelinesMemberrequestedto bereinstatedMembercalled to askassistancewith ourwebsiteAdvocateconfirmed plancoverage/benefitsProvidedaccurateinformationCallerneeds to beconnectedwith FiservAcknowledgedthe reason forthe callProvidedDMHCrightsMemberwants toconfirmpremiumamount dueOfferedself-serviceoptionCall is aboutterminationdue to deathAskedappropriateand relevantprobingquestionsMember/callerrequestedplanterminationComplete andaccurate calldocumentationProvidedassuranceof helpOfferedpost callsurveyAsked forproof ofothercoverageFREECase wasclosed ina timelymannerAdvocateactivelylistened tothe callerExplainedpremiumdiscountsProvided accurateand completeinformation/resolutionMember/callerrequestedrefundAsked verbalauthorizationfrommemberAcknowledgedany frustrationandempathizedFollowedHIPAA/privacyguidelinesMemberrequestedto bereinstatedMembercalled to askassistancewith ourwebsiteAdvocateconfirmed plancoverage/benefitsProvidedaccurateinformationCallerneeds to beconnectedwith FiservAcknowledgedthe reason forthe callProvidedDMHCrightsMemberwants toconfirmpremiumamount dueOfferedself-serviceoptionCall is aboutterminationdue to deathAskedappropriateand relevantprobingquestionsMember/callerrequestedplanterminationComplete andaccurate calldocumentationProvidedassuranceof helpOfferedpost callsurveyAsked forproof ofothercoverageFREE

MedSupp Bingo Bash - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Case was closed in a timely manner
  2. Advocate actively listened to the caller
  3. Explained premium discounts
  4. Provided accurate and complete information/resolution
  5. Member/caller requested refund
  6. Asked verbal authorization from member
  7. Acknowledged any frustration and empathized
  8. Followed HIPAA/privacy guidelines
  9. Member requested to be reinstated
  10. Member called to ask assistance with our website
  11. Advocate confirmed plan coverage/benefits
  12. Provided accurate information
  13. Caller needs to be connected with Fiserv
  14. Acknowledged the reason for the call
  15. Provided DMHC rights
  16. Member wants to confirm premium amount due
  17. Offered self-service option
  18. Call is about termination due to death
  19. Asked appropriate and relevant probing questions
  20. Member/caller requested plan termination
  21. Complete and accurate call documentation
  22. Provided assurance of help
  23. Offered post call survey
  24. Asked for proof of other coverage
  25. FREE