(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Acknowledged the reason for the call
Offered self-service option
Member/caller requested refund
FREE
Caller needs to be connected with Fiserv
Provided accurate information
Provided assurance of help
Provided DMHC rights
Acknowledged any frustration and empathized
Asked for proof of other coverage
Call is about termination due to death
Advocate confirmed plan coverage/benefits
Offered post call survey
Member wants to confirm premium amount due
Asked verbal authorization from member
Member requested to be reinstated
Member/caller requested plan termination
Member called to ask assistance with our website
Complete and accurate call documentation
Advocate actively listened to the caller
Case was closed in a timely manner
Provided accurate and complete information/resolution
