Asked forproof ofothercoverageAsked verbalauthorizationfrommemberProvided accurateand completeinformation/resolutionAdvocateactivelylistened tothe callerProvidedassuranceof helpComplete andaccurate calldocumentationProvidedaccurateinformationOfferedself-serviceoptionFollowedHIPAA/privacyguidelinesCall is aboutterminationdue to deathExplainedpremiumdiscountsMembercalled to askassistancewith ourwebsiteMemberwants toconfirmpremiumamount dueMember/callerrequestedplanterminationCallerneeds to beconnectedwith FiservOfferedpost callsurveyFREEMember/callerrequestedrefundProvidedDMHCrightsMemberrequestedto bereinstatedAcknowledgedany frustrationandempathizedAcknowledgedthe reason forthe callAdvocateconfirmed plancoverage/benefitsAskedappropriateand relevantprobingquestionsCase wasclosed ina timelymannerAsked forproof ofothercoverageAsked verbalauthorizationfrommemberProvided accurateand completeinformation/resolutionAdvocateactivelylistened tothe callerProvidedassuranceof helpComplete andaccurate calldocumentationProvidedaccurateinformationOfferedself-serviceoptionFollowedHIPAA/privacyguidelinesCall is aboutterminationdue to deathExplainedpremiumdiscountsMembercalled to askassistancewith ourwebsiteMemberwants toconfirmpremiumamount dueMember/callerrequestedplanterminationCallerneeds to beconnectedwith FiservOfferedpost callsurveyFREEMember/callerrequestedrefundProvidedDMHCrightsMemberrequestedto bereinstatedAcknowledgedany frustrationandempathizedAcknowledgedthe reason forthe callAdvocateconfirmed plancoverage/benefitsAskedappropriateand relevantprobingquestionsCase wasclosed ina timelymanner

MedSupp Bingo Bash - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Asked for proof of other coverage
  2. Asked verbal authorization from member
  3. Provided accurate and complete information/resolution
  4. Advocate actively listened to the caller
  5. Provided assurance of help
  6. Complete and accurate call documentation
  7. Provided accurate information
  8. Offered self-service option
  9. Followed HIPAA/privacy guidelines
  10. Call is about termination due to death
  11. Explained premium discounts
  12. Member called to ask assistance with our website
  13. Member wants to confirm premium amount due
  14. Member/caller requested plan termination
  15. Caller needs to be connected with Fiserv
  16. Offered post call survey
  17. FREE
  18. Member/caller requested refund
  19. Provided DMHC rights
  20. Member requested to be reinstated
  21. Acknowledged any frustration and empathized
  22. Acknowledged the reason for the call
  23. Advocate confirmed plan coverage/benefits
  24. Asked appropriate and relevant probing questions
  25. Case was closed in a timely manner