(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offered post call survey
Member requested to be reinstated
Asked for proof of other coverage
Offered self-service option
Provided DMHC rights
Provided assurance of help
Complete and accurate call documentation
FREE
Acknowledged any frustration and empathized
Member wants to confirm premium amount due
Caller needs to be connected with Fiserv
Provided accurate information
Advocate confirmed plan coverage/benefits
Member called to ask assistance with our website
Advocate actively listened to the caller
Call is about termination due to death
Provided accurate and complete information/resolution
