This bingo card has a free space and 25 words: Provided accurate and complete information/resolution, Acknowledged the reason for the call, Provided assurance of help, Complete and accurate call documentation, Acknowledged any frustration and empathized, Advocate actively listened to the caller, Case was closed in a timely manner, Offered self-service option, Provided DMHC rights, Offered post call survey, Asked verbal authorization from member, Asked for proof of other coverage, FREE, Advocate confirmed plan coverage/benefits, Explained premium discounts, Member wants to confirm premium amount due, Member called to ask assistance with our website, Caller needs to be connected with Fiserv, Member/caller requested plan termination, Member/caller requested refund, Member requested to be reinstated, Call is about termination due to death, Followed HIPAA/privacy guidelines, Provided accurate information and Asked appropriate and relevant probing questions.
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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