Make theparentstay withthe childTell everyonethe child isnervous sothey don'thave toTelleveryonethe childis nervousOffer clearand conciseguidanceabout thecourseCall the kidby "pet"names toease tensionAvoid talkingto them sinceyou aren'tCustomerService trainedRush yourexplanationto the childto startquickerTell theparents thateverythingis chillCommunicatewith a joyfulenergy tocreate a goodfirst impressionAsk the parentif they haveany questionsbefore theyleaveAvoideyecontactTell thechild tocalmdownSend theparent toCustomerServiceGive ananswer thatyou areunsure of tomove onAssume thechild willeventuallysettle inAssumethe parentsknow theprocessNotintroducingyourself tosave timeTell theparent theinformationwas sent tothem alreadyBe empatheticandunderstandingof the child'snervesCommenton thechild'slooksChatting withyourcoworkerwhile check-in is busyIgnorethe child'snervesAsk acolleague orsupervisor ifyou needhelpTry to make thekids becomefriendsimmediately sothings runsmoothlyMake theparentstay withthe childTell everyonethe child isnervous sothey don'thave toTelleveryonethe childis nervousOffer clearand conciseguidanceabout thecourseCall the kidby "pet"names toease tensionAvoid talkingto them sinceyou aren'tCustomerService trainedRush yourexplanationto the childto startquickerTell theparents thateverythingis chillCommunicatewith a joyfulenergy tocreate a goodfirst impressionAsk the parentif they haveany questionsbefore theyleaveAvoideyecontactTell thechild tocalmdownSend theparent toCustomerServiceGive ananswer thatyou areunsure of tomove onAssume thechild willeventuallysettle inAssumethe parentsknow theprocessNotintroducingyourself tosave timeTell theparent theinformationwas sent tothem alreadyBe empatheticandunderstandingof the child'snervesCommenton thechild'slooksChatting withyourcoworkerwhile check-in is busyIgnorethe child'snervesAsk acolleague orsupervisor ifyou needhelpTry to make thekids becomefriendsimmediately sothings runsmoothly

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
G
4
O
5
N
6
G
7
B
8
N
9
O
10
O
11
B
12
I
13
B
14
I
15
G
16
I
17
I
18
N
19
O
20
B
21
N
22
B
23
O
24
I
  1. G-Make the parent stay with the child
  2. G-Tell everyone the child is nervous so they don't have to
  3. G-Tell everyone the child is nervous
  4. O-Offer clear and concise guidance about the course
  5. N-Call the kid by "pet" names to ease tension
  6. G-Avoid talking to them since you aren't Customer Service trained
  7. B- Rush your explanation to the child to start quicker
  8. N-Tell the parents that everything is chill
  9. O-Communicate with a joyful energy to create a good first impression
  10. O-Ask the parent if they have any questions before they leave
  11. B-Avoid eye contact
  12. I-Tell the child to calm down
  13. B-Send the parent to Customer Service
  14. I-Give an answer that you are unsure of to move on
  15. G-Assume the child will eventually settle in
  16. I-Assume the parents know the process
  17. I-Not introducing yourself to save time
  18. N-Tell the parent the information was sent to them already
  19. O-Be empathetic and understanding of the child's nerves
  20. B-Comment on the child's looks
  21. N-Chatting with your coworker while check-in is busy
  22. B-Ignore the child's nerves
  23. O-Ask a colleague or supervisor if you need help
  24. I-Try to make the kids become friends immediately so things run smoothly