Ask acolleague orsupervisor ifyou needhelpTell thechild tocalmdownTell everyonethe child isnervous sothey don'thave toBe empatheticandunderstandingof the child'snervesTell theparent theinformationwas sent tothem alreadyRush yourexplanationto the childto startquickerAvoideyecontactAssumethe parentsknow theprocessAsk the parentif they haveany questionsbefore theyleaveTell theparents thateverythingis chillTry to make thekids becomefriendsimmediately sothings runsmoothlyTelleveryonethe childis nervousCommunicatewith a joyfulenergy tocreate a goodfirst impressionCommenton thechild'slooksMake theparentstay withthe childNotintroducingyourself tosave timeOffer clearand conciseguidanceabout thecourseGive ananswer thatyou areunsure of tomove onSend theparent toCustomerServiceAssume thechild willeventuallysettle inCall the kidby "pet"names toease tensionChatting withyourcoworkerwhile check-in is busyAvoid talkingto them sinceyou aren'tCustomerService trainedIgnorethe child'snervesAsk acolleague orsupervisor ifyou needhelpTell thechild tocalmdownTell everyonethe child isnervous sothey don'thave toBe empatheticandunderstandingof the child'snervesTell theparent theinformationwas sent tothem alreadyRush yourexplanationto the childto startquickerAvoideyecontactAssumethe parentsknow theprocessAsk the parentif they haveany questionsbefore theyleaveTell theparents thateverythingis chillTry to make thekids becomefriendsimmediately sothings runsmoothlyTelleveryonethe childis nervousCommunicatewith a joyfulenergy tocreate a goodfirst impressionCommenton thechild'slooksMake theparentstay withthe childNotintroducingyourself tosave timeOffer clearand conciseguidanceabout thecourseGive ananswer thatyou areunsure of tomove onSend theparent toCustomerServiceAssume thechild willeventuallysettle inCall the kidby "pet"names toease tensionChatting withyourcoworkerwhile check-in is busyAvoid talkingto them sinceyou aren'tCustomerService trainedIgnorethe child'snerves

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
G
4
O
5
N
6
B
7
B
8
I
9
O
10
N
11
I
12
G
13
O
14
B
15
G
16
I
17
O
18
I
19
B
20
G
21
N
22
N
23
G
24
B
  1. O-Ask a colleague or supervisor if you need help
  2. I-Tell the child to calm down
  3. G-Tell everyone the child is nervous so they don't have to
  4. O-Be empathetic and understanding of the child's nerves
  5. N-Tell the parent the information was sent to them already
  6. B- Rush your explanation to the child to start quicker
  7. B-Avoid eye contact
  8. I-Assume the parents know the process
  9. O-Ask the parent if they have any questions before they leave
  10. N-Tell the parents that everything is chill
  11. I-Try to make the kids become friends immediately so things run smoothly
  12. G-Tell everyone the child is nervous
  13. O-Communicate with a joyful energy to create a good first impression
  14. B-Comment on the child's looks
  15. G-Make the parent stay with the child
  16. I-Not introducing yourself to save time
  17. O-Offer clear and concise guidance about the course
  18. I-Give an answer that you are unsure of to move on
  19. B-Send the parent to Customer Service
  20. G-Assume the child will eventually settle in
  21. N-Call the kid by "pet" names to ease tension
  22. N-Chatting with your coworker while check-in is busy
  23. G-Avoid talking to them since you aren't Customer Service trained
  24. B-Ignore the child's nerves