Give ananswer thatyou areunsure of tomove onAssume thechild willeventuallysettle inMake theparentstay withthe childTell theparent theinformationwas sent tothem alreadyNotintroducingyourself tosave timeTell theparents thateverythingis chillBe empatheticandunderstandingof the child'snervesAsk acolleague orsupervisor ifyou needhelpOffer clearand conciseguidanceabout thecourseChatting withyourcoworkerwhile check-in is busyCommenton thechild'slooksAvoideyecontactTelleveryonethe childis nervousCommunicatewith a joyfulenergy tocreate a goodfirst impressionTry to make thekids becomefriendsimmediately sothings runsmoothlyTell thechild tocalmdownSend theparent toCustomerServiceAssumethe parentsknow theprocessAvoid talkingto them sinceyou aren'tCustomerService trainedCall the kidby "pet"names toease tensionRush yourexplanationto the childto startquickerTell everyonethe child isnervous sothey don'thave toIgnorethe child'snervesAsk the parentif they haveany questionsbefore theyleaveGive ananswer thatyou areunsure of tomove onAssume thechild willeventuallysettle inMake theparentstay withthe childTell theparent theinformationwas sent tothem alreadyNotintroducingyourself tosave timeTell theparents thateverythingis chillBe empatheticandunderstandingof the child'snervesAsk acolleague orsupervisor ifyou needhelpOffer clearand conciseguidanceabout thecourseChatting withyourcoworkerwhile check-in is busyCommenton thechild'slooksAvoideyecontactTelleveryonethe childis nervousCommunicatewith a joyfulenergy tocreate a goodfirst impressionTry to make thekids becomefriendsimmediately sothings runsmoothlyTell thechild tocalmdownSend theparent toCustomerServiceAssumethe parentsknow theprocessAvoid talkingto them sinceyou aren'tCustomerService trainedCall the kidby "pet"names toease tensionRush yourexplanationto the childto startquickerTell everyonethe child isnervous sothey don'thave toIgnorethe child'snervesAsk the parentif they haveany questionsbefore theyleave

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
G
4
N
5
I
6
N
7
O
8
O
9
O
10
N
11
B
12
B
13
G
14
O
15
I
16
I
17
B
18
I
19
G
20
N
21
B
22
G
23
B
24
O
  1. I-Give an answer that you are unsure of to move on
  2. G-Assume the child will eventually settle in
  3. G-Make the parent stay with the child
  4. N-Tell the parent the information was sent to them already
  5. I-Not introducing yourself to save time
  6. N-Tell the parents that everything is chill
  7. O-Be empathetic and understanding of the child's nerves
  8. O-Ask a colleague or supervisor if you need help
  9. O-Offer clear and concise guidance about the course
  10. N-Chatting with your coworker while check-in is busy
  11. B-Comment on the child's looks
  12. B-Avoid eye contact
  13. G-Tell everyone the child is nervous
  14. O-Communicate with a joyful energy to create a good first impression
  15. I-Try to make the kids become friends immediately so things run smoothly
  16. I-Tell the child to calm down
  17. B-Send the parent to Customer Service
  18. I-Assume the parents know the process
  19. G-Avoid talking to them since you aren't Customer Service trained
  20. N-Call the kid by "pet" names to ease tension
  21. B- Rush your explanation to the child to start quicker
  22. G-Tell everyone the child is nervous so they don't have to
  23. B-Ignore the child's nerves
  24. O-Ask the parent if they have any questions before they leave