Notintroducingyourself tosave timeAsk the parentif they haveany questionsbefore theyleaveGive ananswer thatyou areunsure of tomove onBe empatheticandunderstandingof the child'snervesOffer clearand conciseguidanceabout thecourseSend theparent toCustomerServiceAvoideyecontactIgnorethe child'snervesChatting withyourcoworkerwhile check-in is busyTell thechild tocalmdownAssumethe parentsknow theprocessTell theparents thateverythingis chillAvoid talkingto them sinceyou aren'tCustomerService trainedTell theparent theinformationwas sent tothem alreadyRush yourexplanationto the childto startquickerAsk acolleague orsupervisor ifyou needhelpMake theparentstay withthe childAssume thechild willeventuallysettle inCall the kidby "pet"names toease tensionTelleveryonethe childis nervousTry to make thekids becomefriendsimmediately sothings runsmoothlyTell everyonethe child isnervous sothey don'thave toCommenton thechild'slooksCommunicatewith a joyfulenergy tocreate a goodfirst impressionNotintroducingyourself tosave timeAsk the parentif they haveany questionsbefore theyleaveGive ananswer thatyou areunsure of tomove onBe empatheticandunderstandingof the child'snervesOffer clearand conciseguidanceabout thecourseSend theparent toCustomerServiceAvoideyecontactIgnorethe child'snervesChatting withyourcoworkerwhile check-in is busyTell thechild tocalmdownAssumethe parentsknow theprocessTell theparents thateverythingis chillAvoid talkingto them sinceyou aren'tCustomerService trainedTell theparent theinformationwas sent tothem alreadyRush yourexplanationto the childto startquickerAsk acolleague orsupervisor ifyou needhelpMake theparentstay withthe childAssume thechild willeventuallysettle inCall the kidby "pet"names toease tensionTelleveryonethe childis nervousTry to make thekids becomefriendsimmediately sothings runsmoothlyTell everyonethe child isnervous sothey don'thave toCommenton thechild'slooksCommunicatewith a joyfulenergy tocreate a goodfirst impression

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
I
4
O
5
O
6
B
7
B
8
B
9
N
10
I
11
I
12
N
13
G
14
N
15
B
16
O
17
G
18
G
19
N
20
G
21
I
22
G
23
B
24
O
  1. I-Not introducing yourself to save time
  2. O-Ask the parent if they have any questions before they leave
  3. I-Give an answer that you are unsure of to move on
  4. O-Be empathetic and understanding of the child's nerves
  5. O-Offer clear and concise guidance about the course
  6. B-Send the parent to Customer Service
  7. B-Avoid eye contact
  8. B-Ignore the child's nerves
  9. N-Chatting with your coworker while check-in is busy
  10. I-Tell the child to calm down
  11. I-Assume the parents know the process
  12. N-Tell the parents that everything is chill
  13. G-Avoid talking to them since you aren't Customer Service trained
  14. N-Tell the parent the information was sent to them already
  15. B- Rush your explanation to the child to start quicker
  16. O-Ask a colleague or supervisor if you need help
  17. G-Make the parent stay with the child
  18. G-Assume the child will eventually settle in
  19. N-Call the kid by "pet" names to ease tension
  20. G-Tell everyone the child is nervous
  21. I-Try to make the kids become friends immediately so things run smoothly
  22. G-Tell everyone the child is nervous so they don't have to
  23. B-Comment on the child's looks
  24. O-Communicate with a joyful energy to create a good first impression