Tell everyonethe child isnervous sothey don'thave toChatting withyourcoworkerwhile check-in is busyAvoideyecontactTell theparent theinformationwas sent tothem alreadyTell theparents thateverythingis chillTell thechild tocalmdownSend theparent toCustomerServiceGive ananswer thatyou areunsure of tomove onAsk acolleague orsupervisor ifyou needhelpAvoid talkingto them sinceyou aren'tCustomerService trainedAsk the parentif they haveany questionsbefore theyleaveCommunicatewith a joyfulenergy tocreate a goodfirst impressionTelleveryonethe childis nervousAssumethe parentsknow theprocessNotintroducingyourself tosave timeCall the kidby "pet"names toease tensionBe empatheticandunderstandingof the child'snervesRush yourexplanationto the childto startquickerOffer clearand conciseguidanceabout thecourseTry to make thekids becomefriendsimmediately sothings runsmoothlyMake theparentstay withthe childCommenton thechild'slooksIgnorethe child'snervesAssume thechild willeventuallysettle inTell everyonethe child isnervous sothey don'thave toChatting withyourcoworkerwhile check-in is busyAvoideyecontactTell theparent theinformationwas sent tothem alreadyTell theparents thateverythingis chillTell thechild tocalmdownSend theparent toCustomerServiceGive ananswer thatyou areunsure of tomove onAsk acolleague orsupervisor ifyou needhelpAvoid talkingto them sinceyou aren'tCustomerService trainedAsk the parentif they haveany questionsbefore theyleaveCommunicatewith a joyfulenergy tocreate a goodfirst impressionTelleveryonethe childis nervousAssumethe parentsknow theprocessNotintroducingyourself tosave timeCall the kidby "pet"names toease tensionBe empatheticandunderstandingof the child'snervesRush yourexplanationto the childto startquickerOffer clearand conciseguidanceabout thecourseTry to make thekids becomefriendsimmediately sothings runsmoothlyMake theparentstay withthe childCommenton thechild'slooksIgnorethe child'snervesAssume thechild willeventuallysettle in

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
B
4
N
5
N
6
I
7
B
8
I
9
O
10
G
11
O
12
O
13
G
14
I
15
I
16
N
17
O
18
B
19
O
20
I
21
G
22
B
23
B
24
G
  1. G-Tell everyone the child is nervous so they don't have to
  2. N-Chatting with your coworker while check-in is busy
  3. B-Avoid eye contact
  4. N-Tell the parent the information was sent to them already
  5. N-Tell the parents that everything is chill
  6. I-Tell the child to calm down
  7. B-Send the parent to Customer Service
  8. I-Give an answer that you are unsure of to move on
  9. O-Ask a colleague or supervisor if you need help
  10. G-Avoid talking to them since you aren't Customer Service trained
  11. O-Ask the parent if they have any questions before they leave
  12. O-Communicate with a joyful energy to create a good first impression
  13. G-Tell everyone the child is nervous
  14. I-Assume the parents know the process
  15. I-Not introducing yourself to save time
  16. N-Call the kid by "pet" names to ease tension
  17. O-Be empathetic and understanding of the child's nerves
  18. B- Rush your explanation to the child to start quicker
  19. O-Offer clear and concise guidance about the course
  20. I-Try to make the kids become friends immediately so things run smoothly
  21. G-Make the parent stay with the child
  22. B-Comment on the child's looks
  23. B-Ignore the child's nerves
  24. G-Assume the child will eventually settle in