Ask the parentif they haveany questionsbefore theyleaveMake theparentstay withthe childAvoid talkingto them sinceyou aren'tCustomerService trainedTell theparent theinformationwas sent tothem alreadyTell everyonethe child isnervous sothey don'thave toAsk acolleague orsupervisor ifyou needhelpAvoideyecontactChatting withyourcoworkerwhile check-in is busyTell theparents thateverythingis chillIgnorethe child'snervesCommenton thechild'slooksTry to make thekids becomefriendsimmediately sothings runsmoothlySend theparent toCustomerServiceCall the kidby "pet"names toease tensionNotintroducingyourself tosave timeTelleveryonethe childis nervousOffer clearand conciseguidanceabout thecourseCommunicatewith a joyfulenergy tocreate a goodfirst impressionAssume thechild willeventuallysettle inAssumethe parentsknow theprocessBe empatheticandunderstandingof the child'snervesTell thechild tocalmdownGive ananswer thatyou areunsure of tomove onRush yourexplanationto the childto startquickerAsk the parentif they haveany questionsbefore theyleaveMake theparentstay withthe childAvoid talkingto them sinceyou aren'tCustomerService trainedTell theparent theinformationwas sent tothem alreadyTell everyonethe child isnervous sothey don'thave toAsk acolleague orsupervisor ifyou needhelpAvoideyecontactChatting withyourcoworkerwhile check-in is busyTell theparents thateverythingis chillIgnorethe child'snervesCommenton thechild'slooksTry to make thekids becomefriendsimmediately sothings runsmoothlySend theparent toCustomerServiceCall the kidby "pet"names toease tensionNotintroducingyourself tosave timeTelleveryonethe childis nervousOffer clearand conciseguidanceabout thecourseCommunicatewith a joyfulenergy tocreate a goodfirst impressionAssume thechild willeventuallysettle inAssumethe parentsknow theprocessBe empatheticandunderstandingof the child'snervesTell thechild tocalmdownGive ananswer thatyou areunsure of tomove onRush yourexplanationto the childto startquicker

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
G
4
N
5
G
6
O
7
B
8
N
9
N
10
B
11
B
12
I
13
B
14
N
15
I
16
G
17
O
18
O
19
G
20
I
21
O
22
I
23
I
24
B
  1. O-Ask the parent if they have any questions before they leave
  2. G-Make the parent stay with the child
  3. G-Avoid talking to them since you aren't Customer Service trained
  4. N-Tell the parent the information was sent to them already
  5. G-Tell everyone the child is nervous so they don't have to
  6. O-Ask a colleague or supervisor if you need help
  7. B-Avoid eye contact
  8. N-Chatting with your coworker while check-in is busy
  9. N-Tell the parents that everything is chill
  10. B-Ignore the child's nerves
  11. B-Comment on the child's looks
  12. I-Try to make the kids become friends immediately so things run smoothly
  13. B-Send the parent to Customer Service
  14. N-Call the kid by "pet" names to ease tension
  15. I-Not introducing yourself to save time
  16. G-Tell everyone the child is nervous
  17. O-Offer clear and concise guidance about the course
  18. O-Communicate with a joyful energy to create a good first impression
  19. G-Assume the child will eventually settle in
  20. I-Assume the parents know the process
  21. O-Be empathetic and understanding of the child's nerves
  22. I-Tell the child to calm down
  23. I-Give an answer that you are unsure of to move on
  24. B- Rush your explanation to the child to start quicker