Try to make thekids becomefriendsimmediately sothings runsmoothlyCall the kidby "pet"names toease tensionTell everyonethe child isnervous sothey don'thave toRush yourexplanationto the childto startquickerTell theparents thateverythingis chillBe empatheticandunderstandingof the child'snervesAvoideyecontactNotintroducingyourself tosave timeCommunicatewith a joyfulenergy tocreate a goodfirst impressionMake theparentstay withthe childAssume thechild willeventuallysettle inAsk acolleague orsupervisor ifyou needhelpGive ananswer thatyou areunsure of tomove onSend theparent toCustomerServiceAsk the parentif they haveany questionsbefore theyleaveIgnorethe child'snervesChatting withyourcoworkerwhile check-in is busyAvoid talkingto them sinceyou aren'tCustomerService trainedTell thechild tocalmdownAssumethe parentsknow theprocessCommenton thechild'slooksTell theparent theinformationwas sent tothem alreadyTelleveryonethe childis nervousOffer clearand conciseguidanceabout thecourseTry to make thekids becomefriendsimmediately sothings runsmoothlyCall the kidby "pet"names toease tensionTell everyonethe child isnervous sothey don'thave toRush yourexplanationto the childto startquickerTell theparents thateverythingis chillBe empatheticandunderstandingof the child'snervesAvoideyecontactNotintroducingyourself tosave timeCommunicatewith a joyfulenergy tocreate a goodfirst impressionMake theparentstay withthe childAssume thechild willeventuallysettle inAsk acolleague orsupervisor ifyou needhelpGive ananswer thatyou areunsure of tomove onSend theparent toCustomerServiceAsk the parentif they haveany questionsbefore theyleaveIgnorethe child'snervesChatting withyourcoworkerwhile check-in is busyAvoid talkingto them sinceyou aren'tCustomerService trainedTell thechild tocalmdownAssumethe parentsknow theprocessCommenton thechild'slooksTell theparent theinformationwas sent tothem alreadyTelleveryonethe childis nervousOffer clearand conciseguidanceabout thecourse

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
G
4
B
5
N
6
O
7
B
8
I
9
O
10
G
11
G
12
O
13
I
14
B
15
O
16
B
17
N
18
G
19
I
20
I
21
B
22
N
23
G
24
O
  1. I-Try to make the kids become friends immediately so things run smoothly
  2. N-Call the kid by "pet" names to ease tension
  3. G-Tell everyone the child is nervous so they don't have to
  4. B- Rush your explanation to the child to start quicker
  5. N-Tell the parents that everything is chill
  6. O-Be empathetic and understanding of the child's nerves
  7. B-Avoid eye contact
  8. I-Not introducing yourself to save time
  9. O-Communicate with a joyful energy to create a good first impression
  10. G-Make the parent stay with the child
  11. G-Assume the child will eventually settle in
  12. O-Ask a colleague or supervisor if you need help
  13. I-Give an answer that you are unsure of to move on
  14. B-Send the parent to Customer Service
  15. O-Ask the parent if they have any questions before they leave
  16. B-Ignore the child's nerves
  17. N-Chatting with your coworker while check-in is busy
  18. G-Avoid talking to them since you aren't Customer Service trained
  19. I-Tell the child to calm down
  20. I-Assume the parents know the process
  21. B-Comment on the child's looks
  22. N-Tell the parent the information was sent to them already
  23. G-Tell everyone the child is nervous
  24. O-Offer clear and concise guidance about the course