Chatting withyourcoworkerwhile check-in is busyTell theparent theinformationwas sent tothem alreadyTell everyonethe child isnervous sothey don'thave toBe empatheticandunderstandingof the child'snervesCommenton thechild'slooksAsk acolleague orsupervisor ifyou needhelpTelleveryonethe childis nervousRush yourexplanationto the childto startquickerAsk the parentif they haveany questionsbefore theyleaveCall the kidby "pet"names toease tensionTell thechild tocalmdownGive ananswer thatyou areunsure of tomove onNotintroducingyourself tosave timeAvoideyecontactIgnorethe child'snervesCommunicatewith a joyfulenergy tocreate a goodfirst impressionTell theparents thateverythingis chillMake theparentstay withthe childSend theparent toCustomerServiceAssume thechild willeventuallysettle inAssumethe parentsknow theprocessAvoid talkingto them sinceyou aren'tCustomerService trainedTry to make thekids becomefriendsimmediately sothings runsmoothlyOffer clearand conciseguidanceabout thecourseChatting withyourcoworkerwhile check-in is busyTell theparent theinformationwas sent tothem alreadyTell everyonethe child isnervous sothey don'thave toBe empatheticandunderstandingof the child'snervesCommenton thechild'slooksAsk acolleague orsupervisor ifyou needhelpTelleveryonethe childis nervousRush yourexplanationto the childto startquickerAsk the parentif they haveany questionsbefore theyleaveCall the kidby "pet"names toease tensionTell thechild tocalmdownGive ananswer thatyou areunsure of tomove onNotintroducingyourself tosave timeAvoideyecontactIgnorethe child'snervesCommunicatewith a joyfulenergy tocreate a goodfirst impressionTell theparents thateverythingis chillMake theparentstay withthe childSend theparent toCustomerServiceAssume thechild willeventuallysettle inAssumethe parentsknow theprocessAvoid talkingto them sinceyou aren'tCustomerService trainedTry to make thekids becomefriendsimmediately sothings runsmoothlyOffer clearand conciseguidanceabout thecourse

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
G
4
O
5
B
6
O
7
G
8
B
9
O
10
N
11
I
12
I
13
I
14
B
15
B
16
O
17
N
18
G
19
B
20
G
21
I
22
G
23
I
24
O
  1. N-Chatting with your coworker while check-in is busy
  2. N-Tell the parent the information was sent to them already
  3. G-Tell everyone the child is nervous so they don't have to
  4. O-Be empathetic and understanding of the child's nerves
  5. B-Comment on the child's looks
  6. O-Ask a colleague or supervisor if you need help
  7. G-Tell everyone the child is nervous
  8. B- Rush your explanation to the child to start quicker
  9. O-Ask the parent if they have any questions before they leave
  10. N-Call the kid by "pet" names to ease tension
  11. I-Tell the child to calm down
  12. I-Give an answer that you are unsure of to move on
  13. I-Not introducing yourself to save time
  14. B-Avoid eye contact
  15. B-Ignore the child's nerves
  16. O-Communicate with a joyful energy to create a good first impression
  17. N-Tell the parents that everything is chill
  18. G-Make the parent stay with the child
  19. B-Send the parent to Customer Service
  20. G-Assume the child will eventually settle in
  21. I-Assume the parents know the process
  22. G-Avoid talking to them since you aren't Customer Service trained
  23. I-Try to make the kids become friends immediately so things run smoothly
  24. O-Offer clear and concise guidance about the course