Communicatewith a joyfulenergy tocreate a goodfirst impressionAsk the parentif they haveany questionsbefore theyleaveTell thechild tocalmdownTelleveryonethe childis nervousTell theparent theinformationwas sent tothem alreadyCommenton thechild'slooksRush yourexplanationto the childto startquickerMake theparentstay withthe childGive ananswer thatyou areunsure of tomove onTell theparents thateverythingis chillBe empatheticandunderstandingof the child'snervesAsk acolleague orsupervisor ifyou needhelpCall the kidby "pet"names toease tensionOffer clearand conciseguidanceabout thecourseAssumethe parentsknow theprocessChatting withyourcoworkerwhile check-in is busyNotintroducingyourself tosave timeAssume thechild willeventuallysettle inIgnorethe child'snervesSend theparent toCustomerServiceTry to make thekids becomefriendsimmediately sothings runsmoothlyAvoideyecontactTell everyonethe child isnervous sothey don'thave toAvoid talkingto them sinceyou aren'tCustomerService trainedCommunicatewith a joyfulenergy tocreate a goodfirst impressionAsk the parentif they haveany questionsbefore theyleaveTell thechild tocalmdownTelleveryonethe childis nervousTell theparent theinformationwas sent tothem alreadyCommenton thechild'slooksRush yourexplanationto the childto startquickerMake theparentstay withthe childGive ananswer thatyou areunsure of tomove onTell theparents thateverythingis chillBe empatheticandunderstandingof the child'snervesAsk acolleague orsupervisor ifyou needhelpCall the kidby "pet"names toease tensionOffer clearand conciseguidanceabout thecourseAssumethe parentsknow theprocessChatting withyourcoworkerwhile check-in is busyNotintroducingyourself tosave timeAssume thechild willeventuallysettle inIgnorethe child'snervesSend theparent toCustomerServiceTry to make thekids becomefriendsimmediately sothings runsmoothlyAvoideyecontactTell everyonethe child isnervous sothey don'thave toAvoid talkingto them sinceyou aren'tCustomerService trained

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
I
4
G
5
N
6
B
7
B
8
G
9
I
10
N
11
O
12
O
13
N
14
O
15
I
16
N
17
I
18
G
19
B
20
B
21
I
22
B
23
G
24
G
  1. O-Communicate with a joyful energy to create a good first impression
  2. O-Ask the parent if they have any questions before they leave
  3. I-Tell the child to calm down
  4. G-Tell everyone the child is nervous
  5. N-Tell the parent the information was sent to them already
  6. B-Comment on the child's looks
  7. B- Rush your explanation to the child to start quicker
  8. G-Make the parent stay with the child
  9. I-Give an answer that you are unsure of to move on
  10. N-Tell the parents that everything is chill
  11. O-Be empathetic and understanding of the child's nerves
  12. O-Ask a colleague or supervisor if you need help
  13. N-Call the kid by "pet" names to ease tension
  14. O-Offer clear and concise guidance about the course
  15. I-Assume the parents know the process
  16. N-Chatting with your coworker while check-in is busy
  17. I-Not introducing yourself to save time
  18. G-Assume the child will eventually settle in
  19. B-Ignore the child's nerves
  20. B-Send the parent to Customer Service
  21. I-Try to make the kids become friends immediately so things run smoothly
  22. B-Avoid eye contact
  23. G-Tell everyone the child is nervous so they don't have to
  24. G-Avoid talking to them since you aren't Customer Service trained