Commenton thechild'slooksTell thechild tocalmdownOffer clearand conciseguidanceabout thecourseGive ananswer thatyou areunsure of tomove onCall the kidby "pet"names toease tensionCommunicatewith a joyfulenergy tocreate a goodfirst impressionAssumethe parentsknow theprocessTell theparents thateverythingis chillAvoideyecontactIgnorethe child'snervesTell everyonethe child isnervous sothey don'thave toAvoid talkingto them sinceyou aren'tCustomerService trainedBe empatheticandunderstandingof the child'snervesAsk acolleague orsupervisor ifyou needhelpTry to make thekids becomefriendsimmediately sothings runsmoothlySend theparent toCustomerServiceChatting withyourcoworkerwhile check-in is busyAssume thechild willeventuallysettle inAsk the parentif they haveany questionsbefore theyleaveTell theparent theinformationwas sent tothem alreadyMake theparentstay withthe childNotintroducingyourself tosave timeRush yourexplanationto the childto startquickerTelleveryonethe childis nervousCommenton thechild'slooksTell thechild tocalmdownOffer clearand conciseguidanceabout thecourseGive ananswer thatyou areunsure of tomove onCall the kidby "pet"names toease tensionCommunicatewith a joyfulenergy tocreate a goodfirst impressionAssumethe parentsknow theprocessTell theparents thateverythingis chillAvoideyecontactIgnorethe child'snervesTell everyonethe child isnervous sothey don'thave toAvoid talkingto them sinceyou aren'tCustomerService trainedBe empatheticandunderstandingof the child'snervesAsk acolleague orsupervisor ifyou needhelpTry to make thekids becomefriendsimmediately sothings runsmoothlySend theparent toCustomerServiceChatting withyourcoworkerwhile check-in is busyAssume thechild willeventuallysettle inAsk the parentif they haveany questionsbefore theyleaveTell theparent theinformationwas sent tothem alreadyMake theparentstay withthe childNotintroducingyourself tosave timeRush yourexplanationto the childto startquickerTelleveryonethe childis nervous

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
O
4
I
5
N
6
O
7
I
8
N
9
B
10
B
11
G
12
G
13
O
14
O
15
I
16
B
17
N
18
G
19
O
20
N
21
G
22
I
23
B
24
G
  1. B-Comment on the child's looks
  2. I-Tell the child to calm down
  3. O-Offer clear and concise guidance about the course
  4. I-Give an answer that you are unsure of to move on
  5. N-Call the kid by "pet" names to ease tension
  6. O-Communicate with a joyful energy to create a good first impression
  7. I-Assume the parents know the process
  8. N-Tell the parents that everything is chill
  9. B-Avoid eye contact
  10. B-Ignore the child's nerves
  11. G-Tell everyone the child is nervous so they don't have to
  12. G-Avoid talking to them since you aren't Customer Service trained
  13. O-Be empathetic and understanding of the child's nerves
  14. O-Ask a colleague or supervisor if you need help
  15. I-Try to make the kids become friends immediately so things run smoothly
  16. B-Send the parent to Customer Service
  17. N-Chatting with your coworker while check-in is busy
  18. G-Assume the child will eventually settle in
  19. O-Ask the parent if they have any questions before they leave
  20. N-Tell the parent the information was sent to them already
  21. G-Make the parent stay with the child
  22. I-Not introducing yourself to save time
  23. B- Rush your explanation to the child to start quicker
  24. G-Tell everyone the child is nervous