(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Provide sufficient details in helpdesk request
Wrote a ticket update so thorough that no one had questions
De-escalate a customer concern
Successfully got a response from a client who hadn't replied
A completed COA (detailed, detailed, detailed)
Ask the team chat if a system is down or if something is broken
Implement a coaching behavior my manager was looking for
Finish a cup of caffeine and immediately wondering if it’s too soon for another one
Type a polite response while your internal monologue is screaming
Pet walked in your video (or someone else's)
Submit my timecard for the week
Collaborate with a different department to help project
Use the proper ticket status all day
Moved a long, messy email chain into a quick huddle to resolve
Provide peer support (OOO Queue)
Took a ticket that everyone else avoided because it was "complicated."
Have so many browser tabs open that I can no longer see the icons
Clear all overdue tickets by the end of the day
Share a best practice with a teammate
Answer a question in the team chat before a manager
Receive a positive shout-out in a client email
Validate CD fees match the Quote fees
Start talking while on mute (or caught someone else)
