(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Took a ticket that everyone else avoided because it was "complicated."
Share a best practice with a teammate
Receive a positive shout-out in a client email
Provide sufficient details in helpdesk request
Answer a question in the team chat before a manager
Collaborate with a different department to help project
Successfully got a response from a client who hadn't replied
Start talking while on mute (or caught someone else)
De-escalate a customer concern
Clear all overdue tickets by the end of the day
Pet walked in your video (or someone else's)
Validate CD fees match the Quote fees
Moved a long, messy email chain into a quick huddle to resolve
Submit my timecard for the week
Provide peer support (OOO Queue)
Wrote a ticket update so thorough that no one had questions
Finish a cup of caffeine and immediately wondering if it’s too soon for another one
Clear overdue tickets, if not - asked for help
Have so many browser tabs open that I can no longer see the icons
Use the proper ticket status all day
Ask the team chat if a system is down or if something is broken
A completed COA (detailed, detailed, detailed)
Implement a coaching behavior my manager was looking for
Type a polite response while your internal monologue is screaming
