Pet walkedin your video(or someoneelse's)Have so manybrowser tabsopen that Ican no longersee the iconsAnswer aquestion inthe teamchat before amanagerType a politeresponse whileyour internalmonologue isscreamingProvidesufficientdetails inhelpdeskrequestReceive apositiveshout-out ina client emailValidateCD feesmatch theQuote feesA completedCOA(detailed,detailed,detailed)Ask the teamchat if a systemis down or ifsomething isbrokenTook a ticketthat everyoneelse avoidedbecause it was"complicated."Providepeer support(OOOQueue)Successfullygot aresponse froma client whohadn't repliedMoved a long,messy emailchain into aquick huddleto resolveFinish a cup ofcaffeine andimmediatelywondering if it’stoo soon foranother oneImplement acoachingbehavior mymanager waslooking forClearoverduetickets, if not- asked forhelpUse theproperticket statusall dayDe-escalate acustomerconcernCollaboratewith adifferentdepartment tohelp projectSubmit mytimecardfor theweekClear alloverduetickets by theend of thedayStart talkingwhile on mute(or caughtsomeoneelse)Wrote a ticketupdate sothorough thatno one hadquestionsShare abestpractice witha teammatePet walkedin your video(or someoneelse's)Have so manybrowser tabsopen that Ican no longersee the iconsAnswer aquestion inthe teamchat before amanagerType a politeresponse whileyour internalmonologue isscreamingProvidesufficientdetails inhelpdeskrequestReceive apositiveshout-out ina client emailValidateCD feesmatch theQuote feesA completedCOA(detailed,detailed,detailed)Ask the teamchat if a systemis down or ifsomething isbrokenTook a ticketthat everyoneelse avoidedbecause it was"complicated."Providepeer support(OOOQueue)Successfullygot aresponse froma client whohadn't repliedMoved a long,messy emailchain into aquick huddleto resolveFinish a cup ofcaffeine andimmediatelywondering if it’stoo soon foranother oneImplement acoachingbehavior mymanager waslooking forClearoverduetickets, if not- asked forhelpUse theproperticket statusall dayDe-escalate acustomerconcernCollaboratewith adifferentdepartment tohelp projectSubmit mytimecardfor theweekClear alloverduetickets by theend of thedayStart talkingwhile on mute(or caughtsomeoneelse)Wrote a ticketupdate sothorough thatno one hadquestionsShare abestpractice witha teammate

OTI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pet walked in your video (or someone else's)
  2. Have so many browser tabs open that I can no longer see the icons
  3. Answer a question in the team chat before a manager
  4. Type a polite response while your internal monologue is screaming
  5. Provide sufficient details in helpdesk request
  6. Receive a positive shout-out in a client email
  7. Validate CD fees match the Quote fees
  8. A completed COA (detailed, detailed, detailed)
  9. Ask the team chat if a system is down or if something is broken
  10. Took a ticket that everyone else avoided because it was "complicated."
  11. Provide peer support (OOO Queue)
  12. Successfully got a response from a client who hadn't replied
  13. Moved a long, messy email chain into a quick huddle to resolve
  14. Finish a cup of caffeine and immediately wondering if it’s too soon for another one
  15. Implement a coaching behavior my manager was looking for
  16. Clear overdue tickets, if not - asked for help
  17. Use the proper ticket status all day
  18. De-escalate a customer concern
  19. Collaborate with a different department to help project
  20. Submit my timecard for the week
  21. Clear all overdue tickets by the end of the day
  22. Start talking while on mute (or caught someone else)
  23. Wrote a ticket update so thorough that no one had questions
  24. Share a best practice with a teammate