This bingo card has a free space and 24 words: Validate CD fees match the Quote fees, A completed COA (detailed, detailed, detailed), Use the proper ticket status all day, Submit my timecard for the week, De-escalate a customer concern, Share a best practice with a teammate, Implement a coaching behavior my manager was looking for, Provide peer support (OOO Queue), Have so many browser tabs open that I can no longer see the icons, Clear overdue tickets, if not - asked for help, Type a polite response while your internal monologue is screaming, Start talking while on mute (or caught someone else), Collaborate with a different department to help project, Answer a question in the team chat before a manager, Successfully got a response from a client who hadn't replied, Receive a positive shout-out in a client email, Wrote a ticket update so thorough that no one had questions, Finish a cup of caffeine and immediately wondering if it’s too soon for another one, Took a ticket that everyone else avoided because it was "complicated.", Pet walked in your video (or someone else's), Clear all overdue tickets by the end of the day, Ask the team chat if a system is down or if something is broken, Provide sufficient details in helpdesk request and Moved a long, messy email chain into a quick huddle to resolve.
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