(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Placed a call you were nervous to make, but you called anyway!
Made 8 outbound calls in a shift
Called a deposit customer, set it up, and emailed deposit agreement
Called a HP cx after 5p their time if they haven't responded to 1st call/text/email
You helped a customer's payment capture while on the call w them
Customer's dog was barking in the background
Called a customer who replied to your text to avoid multiple back and forth texts
You made it through to a cx who uses GoogleAssist!
Called the same customer 2 days in row
Helped a customer split/update their payment via phone to clear a decline
You set expectations on the shipping window while on a customer call
Called a customer who replied to your email to avoid multiple back and forth texts
Noticed an Incomplete customer who declined, and called/emailed within 1 hr of decline
Added all your notes to EOD stats an hour before your shift ended
Answered 2 inbound calls in a shift
Completed your AOR for the day and helped a coworker with theirs
You answered a call for 'Frank' and were able to find the Slack thread about their case - tagged @fraud to call back
Heard a customer's baby, partner, or colleague in the background
The customer was driving and picked up your call
Remembered to remove the deposit discount the day before and send to customer (so they don't have to ask us to send it:)
Customer shared proposal plans on the call
Customer changed from stressed to calm while on a call with you
Helped 2 PS tags (start to finish) in a shift
Convinced a PayPal cc customer to switch to Braintree to avoid a long wait w pending PP decline
