(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Called a customer who replied to your text to avoid multiple back and forth texts
Helped a customer split/update their payment via phone to clear a decline
The customer was driving and picked up your call
Called a deposit customer, set it up, and emailed deposit agreement
Completed your AOR for the day and helped a coworker with theirs
Customer changed from stressed to calm while on a call with you
Convinced a PayPal cc customer to switch to Braintree to avoid a long wait w pending PP decline
Noticed an Incomplete customer who declined, and called/emailed within 1 hr of decline
Helped 2 PS tags (start to finish) in a shift
You answered a call for 'Frank' and were able to find the Slack thread about their case - tagged @fraud to call back
Customer shared proposal plans on the call
Added all your notes to EOD stats an hour before your shift ended
Called the same customer 2 days in row
Customer's dog was barking in the background
Called a customer who replied to your email to avoid multiple back and forth texts
Called a HP cx after 5p their time if they haven't responded to 1st call/text/email
Placed a call you were nervous to make, but you called anyway!
Remembered to remove the deposit discount the day before and send to customer (so they don't have to ask us to send it:)
Made 8 outbound calls in a shift
You made it through to a cx who uses GoogleAssist!
Answered 2 inbound calls in a shift
You set expectations on the shipping window while on a customer call
Heard a customer's baby, partner, or colleague in the background
You helped a customer's payment capture while on the call w them
