This bingo card has a free space and 24 words: Customer changed from stressed to calm while on a call with you, Placed a call you were nervous to make, but you called anyway!, The customer was driving and picked up your call, You made it through to a cx who uses GoogleAssist!, Called a customer who replied to your email to avoid multiple back and forth texts, Customer's dog was barking in the background, Customer shared proposal plans on the call, Convinced a PayPal cc customer to switch to Braintree to avoid a long wait w pending PP decline, Called a deposit customer, set it up, and emailed deposit agreement, Remembered to remove the deposit discount the day before and send to customer (so they don't have to ask us to send it:), Completed your AOR for the day and helped a coworker with theirs, Helped 2 PS tags (start to finish) in a shift, Called the same customer 2 days in row, Called a customer who replied to your text to avoid multiple back and forth texts, Added all your notes to EOD stats an hour before your shift ended, You set expectations on the shipping window while on a customer call, You helped a customer's payment capture while on the call w them, You answered a call for 'Frank' and were able to find the Slack thread about their case - tagged @fraud to call back, Helped a customer split/update their payment via phone to clear a decline, Noticed an Incomplete customer who declined, and called/emailed within 1 hr of decline, Made 8 outbound calls in a shift, Answered 2 inbound calls in a shift, Called a HP cx after 5p their time if they haven't responded to 1st call/text/email and Heard a customer's baby, partner, or colleague in the background.
BINGO | Customer Service - JD Power | RSA | NEO BINGO | Game of Phones VS G-Force!
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