Less than 7Minutes 30SecondHandle timefor 1 dayReceiveda RipplerecognitionContribute tothe IdeasandFeedbacktrackerRequested aTraining/Jobshadow inGenesysTook 6calls duringone high-tide periodEarned avoucher(30 or 60Minutes)Signed upfor avolunteereventSubmit atime-offrequestCompleted1 CareerProgressionCourseGreaterthan 95%adherencefor one dayCompletedscheduledBVS time forthe monthAccepteda SaturdaytraderequestUsed lessthan 45SecondsACW on 10callsLess than 1Minute 30SecondAverage ACWfor 1 dayCalled theOn PointQueueWentto/ReturnedfromBreaks/Lunchon time all dayTook 10calls withoutputting themon holdFull payperiod withno punchchangerequestsSend aRipple toa teammember100% onall QAEvaluationsReceived acomplimentfrom amemberSent aRipple tosomeone inanotherdepartmentSent a positivemessage tothe team whencall volumewas highSigned upfor OT onthe signup formLess than 7Minutes 30SecondHandle timefor 1 dayReceiveda RipplerecognitionContribute tothe IdeasandFeedbacktrackerRequested aTraining/Jobshadow inGenesysTook 6calls duringone high-tide periodEarned avoucher(30 or 60Minutes)Signed upfor avolunteereventSubmit atime-offrequestCompleted1 CareerProgressionCourseGreaterthan 95%adherencefor one dayCompletedscheduledBVS time forthe monthAccepteda SaturdaytraderequestUsed lessthan 45SecondsACW on 10callsLess than 1Minute 30SecondAverage ACWfor 1 dayCalled theOn PointQueueWentto/ReturnedfromBreaks/Lunchon time all dayTook 10calls withoutputting themon holdFull payperiod withno punchchangerequestsSend aRipple toa teammember100% onall QAEvaluationsReceived acomplimentfrom amemberSent aRipple tosomeone inanotherdepartmentSent a positivemessage tothe team whencall volumewas highSigned upfor OT onthe signup form

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Less than 7 Minutes 30 Second Handle time for 1 day
  2. Received a Ripple recognition
  3. Contribute to the Ideas and Feedback tracker
  4. Requested a Training/Job shadow in Genesys
  5. Took 6 calls during one high-tide period
  6. Earned a voucher (30 or 60 Minutes)
  7. Signed up for a volunteer event
  8. Submit a time-off request
  9. Completed 1 Career Progression Course
  10. Greater than 95% adherence for one day
  11. Completed scheduled BVS time for the month
  12. Accepted a Saturday trade request
  13. Used less than 45 Seconds ACW on 10 calls
  14. Less than 1 Minute 30 Second Average ACW for 1 day
  15. Called the On Point Queue
  16. Went to/Returned from Breaks/Lunch on time all day
  17. Took 10 calls without putting them on hold
  18. Full pay period with no punch change requests
  19. Send a Ripple to a team member
  20. 100% on all QA Evaluations
  21. Received a compliment from a member
  22. Sent a Ripple to someone in another department
  23. Sent a positive message to the team when call volume was high
  24. Signed up for OT on the sign up form