Less than 7Minutes 30SecondHandle timefor 1 dayUsed lessthan 45SecondsACW on 10callsCompletedscheduledBVS time forthe monthCompleted1 CareerProgressionCourseSigned upfor avolunteerevent100% onall QAEvaluationsSubmit atime-offrequestGreaterthan 95%adherencefor one dayContribute tothe IdeasandFeedbacktrackerSent aRipple tosomeone inanotherdepartmentCalled theOn PointQueueLess than 1Minute 30SecondAverage ACWfor 1 dayRequested aTraining/Jobshadow inGenesysSigned upfor OT onthe signup formFull payperiod withno punchchangerequestsReceiveda RipplerecognitionReceived acomplimentfrom amemberSend aRipple toa teammemberSent a positivemessage tothe team whencall volumewas highTook 6calls duringone high-tide periodTook 10calls withoutputting themon holdWentto/ReturnedfromBreaks/Lunchon time all dayAccepteda SaturdaytraderequestEarned avoucher(30 or 60Minutes)Less than 7Minutes 30SecondHandle timefor 1 dayUsed lessthan 45SecondsACW on 10callsCompletedscheduledBVS time forthe monthCompleted1 CareerProgressionCourseSigned upfor avolunteerevent100% onall QAEvaluationsSubmit atime-offrequestGreaterthan 95%adherencefor one dayContribute tothe IdeasandFeedbacktrackerSent aRipple tosomeone inanotherdepartmentCalled theOn PointQueueLess than 1Minute 30SecondAverage ACWfor 1 dayRequested aTraining/Jobshadow inGenesysSigned upfor OT onthe signup formFull payperiod withno punchchangerequestsReceiveda RipplerecognitionReceived acomplimentfrom amemberSend aRipple toa teammemberSent a positivemessage tothe team whencall volumewas highTook 6calls duringone high-tide periodTook 10calls withoutputting themon holdWentto/ReturnedfromBreaks/Lunchon time all dayAccepteda SaturdaytraderequestEarned avoucher(30 or 60Minutes)

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Less than 7 Minutes 30 Second Handle time for 1 day
  2. Used less than 45 Seconds ACW on 10 calls
  3. Completed scheduled BVS time for the month
  4. Completed 1 Career Progression Course
  5. Signed up for a volunteer event
  6. 100% on all QA Evaluations
  7. Submit a time-off request
  8. Greater than 95% adherence for one day
  9. Contribute to the Ideas and Feedback tracker
  10. Sent a Ripple to someone in another department
  11. Called the On Point Queue
  12. Less than 1 Minute 30 Second Average ACW for 1 day
  13. Requested a Training/Job shadow in Genesys
  14. Signed up for OT on the sign up form
  15. Full pay period with no punch change requests
  16. Received a Ripple recognition
  17. Received a compliment from a member
  18. Send a Ripple to a team member
  19. Sent a positive message to the team when call volume was high
  20. Took 6 calls during one high-tide period
  21. Took 10 calls without putting them on hold
  22. Went to/Returned from Breaks/Lunch on time all day
  23. Accepted a Saturday trade request
  24. Earned a voucher (30 or 60 Minutes)