Less than 7Minutes 30SecondHandle timefor 1 dayAccepteda SaturdaytraderequestSigned upfor OT onthe signup formCalled theOn PointQueueGreaterthan 95%adherencefor one day100% onall QAEvaluationsLess than 1Minute 30SecondAverage ACWfor 1 dayReceiveda RipplerecognitionCompletedscheduledBVS time forthe monthTook 10calls withoutputting themon holdSent aRipple tosomeone inanotherdepartmentSent a positivemessage tothe team whencall volumewas highCompleted1 CareerProgressionCourseUsed lessthan 45SecondsACW on 10callsWentto/ReturnedfromBreaks/Lunchon time all dayReceived acomplimentfrom amemberContribute tothe IdeasandFeedbacktrackerSend aRipple toa teammemberEarned avoucher(30 or 60Minutes)Submit atime-offrequestFull payperiod withno punchchangerequestsTook 6calls duringone high-tide periodSigned upfor avolunteereventRequested aTraining/Jobshadow inGenesysLess than 7Minutes 30SecondHandle timefor 1 dayAccepteda SaturdaytraderequestSigned upfor OT onthe signup formCalled theOn PointQueueGreaterthan 95%adherencefor one day100% onall QAEvaluationsLess than 1Minute 30SecondAverage ACWfor 1 dayReceiveda RipplerecognitionCompletedscheduledBVS time forthe monthTook 10calls withoutputting themon holdSent aRipple tosomeone inanotherdepartmentSent a positivemessage tothe team whencall volumewas highCompleted1 CareerProgressionCourseUsed lessthan 45SecondsACW on 10callsWentto/ReturnedfromBreaks/Lunchon time all dayReceived acomplimentfrom amemberContribute tothe IdeasandFeedbacktrackerSend aRipple toa teammemberEarned avoucher(30 or 60Minutes)Submit atime-offrequestFull payperiod withno punchchangerequestsTook 6calls duringone high-tide periodSigned upfor avolunteereventRequested aTraining/Jobshadow inGenesys

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Less than 7 Minutes 30 Second Handle time for 1 day
  2. Accepted a Saturday trade request
  3. Signed up for OT on the sign up form
  4. Called the On Point Queue
  5. Greater than 95% adherence for one day
  6. 100% on all QA Evaluations
  7. Less than 1 Minute 30 Second Average ACW for 1 day
  8. Received a Ripple recognition
  9. Completed scheduled BVS time for the month
  10. Took 10 calls without putting them on hold
  11. Sent a Ripple to someone in another department
  12. Sent a positive message to the team when call volume was high
  13. Completed 1 Career Progression Course
  14. Used less than 45 Seconds ACW on 10 calls
  15. Went to/Returned from Breaks/Lunch on time all day
  16. Received a compliment from a member
  17. Contribute to the Ideas and Feedback tracker
  18. Send a Ripple to a team member
  19. Earned a voucher (30 or 60 Minutes)
  20. Submit a time-off request
  21. Full pay period with no punch change requests
  22. Took 6 calls during one high-tide period
  23. Signed up for a volunteer event
  24. Requested a Training/Job shadow in Genesys