Signed upfor avolunteereventSubmit atime-offrequestAccepteda SaturdaytraderequestUsed lessthan 45SecondsACW on 10callsTook 10calls withoutputting themon holdCalled theOn PointQueueEarned avoucher(30 or 60Minutes)Signed upfor OT onthe signup formLess than 1Minute 30SecondAverage ACWfor 1 dayContribute tothe IdeasandFeedbacktrackerWentto/ReturnedfromBreaks/Lunchon time all daySend aRipple toa teammemberTook 6calls duringone high-tide periodReceived acomplimentfrom amemberGreaterthan 95%adherencefor one daySent a positivemessage tothe team whencall volumewas highReceiveda RipplerecognitionCompleted1 CareerProgressionCourseRequested aTraining/Jobshadow inGenesysSent aRipple tosomeone inanotherdepartmentCompletedscheduledBVS time forthe month100% onall QAEvaluationsLess than 7Minutes 30SecondHandle timefor 1 dayFull payperiod withno punchchangerequestsSigned upfor avolunteereventSubmit atime-offrequestAccepteda SaturdaytraderequestUsed lessthan 45SecondsACW on 10callsTook 10calls withoutputting themon holdCalled theOn PointQueueEarned avoucher(30 or 60Minutes)Signed upfor OT onthe signup formLess than 1Minute 30SecondAverage ACWfor 1 dayContribute tothe IdeasandFeedbacktrackerWentto/ReturnedfromBreaks/Lunchon time all daySend aRipple toa teammemberTook 6calls duringone high-tide periodReceived acomplimentfrom amemberGreaterthan 95%adherencefor one daySent a positivemessage tothe team whencall volumewas highReceiveda RipplerecognitionCompleted1 CareerProgressionCourseRequested aTraining/Jobshadow inGenesysSent aRipple tosomeone inanotherdepartmentCompletedscheduledBVS time forthe month100% onall QAEvaluationsLess than 7Minutes 30SecondHandle timefor 1 dayFull payperiod withno punchchangerequests

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Signed up for a volunteer event
  2. Submit a time-off request
  3. Accepted a Saturday trade request
  4. Used less than 45 Seconds ACW on 10 calls
  5. Took 10 calls without putting them on hold
  6. Called the On Point Queue
  7. Earned a voucher (30 or 60 Minutes)
  8. Signed up for OT on the sign up form
  9. Less than 1 Minute 30 Second Average ACW for 1 day
  10. Contribute to the Ideas and Feedback tracker
  11. Went to/Returned from Breaks/Lunch on time all day
  12. Send a Ripple to a team member
  13. Took 6 calls during one high-tide period
  14. Received a compliment from a member
  15. Greater than 95% adherence for one day
  16. Sent a positive message to the team when call volume was high
  17. Received a Ripple recognition
  18. Completed 1 Career Progression Course
  19. Requested a Training/Job shadow in Genesys
  20. Sent a Ripple to someone in another department
  21. Completed scheduled BVS time for the month
  22. 100% on all QA Evaluations
  23. Less than 7 Minutes 30 Second Handle time for 1 day
  24. Full pay period with no punch change requests