Accepteda SaturdaytraderequestSigned upfor avolunteereventEarned avoucher(30 or 60Minutes)Receiveda RipplerecognitionFull payperiod withno punchchangerequestsCompleted1 CareerProgressionCourseSent a positivemessage tothe team whencall volumewas highReceived acomplimentfrom amemberLess than 1Minute 30SecondAverage ACWfor 1 dayTook 6calls duringone high-tide periodUsed lessthan 45SecondsACW on 10callsSigned upfor OT onthe signup formWentto/ReturnedfromBreaks/Lunchon time all day100% onall QAEvaluationsTook 10calls withoutputting themon holdLess than 7Minutes 30SecondHandle timefor 1 dayGreaterthan 95%adherencefor one dayRequested aTraining/Jobshadow inGenesysCompletedscheduledBVS time forthe monthSend aRipple toa teammemberContribute tothe IdeasandFeedbacktrackerSent aRipple tosomeone inanotherdepartmentCalled theOn PointQueueSubmit atime-offrequestAccepteda SaturdaytraderequestSigned upfor avolunteereventEarned avoucher(30 or 60Minutes)Receiveda RipplerecognitionFull payperiod withno punchchangerequestsCompleted1 CareerProgressionCourseSent a positivemessage tothe team whencall volumewas highReceived acomplimentfrom amemberLess than 1Minute 30SecondAverage ACWfor 1 dayTook 6calls duringone high-tide periodUsed lessthan 45SecondsACW on 10callsSigned upfor OT onthe signup formWentto/ReturnedfromBreaks/Lunchon time all day100% onall QAEvaluationsTook 10calls withoutputting themon holdLess than 7Minutes 30SecondHandle timefor 1 dayGreaterthan 95%adherencefor one dayRequested aTraining/Jobshadow inGenesysCompletedscheduledBVS time forthe monthSend aRipple toa teammemberContribute tothe IdeasandFeedbacktrackerSent aRipple tosomeone inanotherdepartmentCalled theOn PointQueueSubmit atime-offrequest

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Accepted a Saturday trade request
  2. Signed up for a volunteer event
  3. Earned a voucher (30 or 60 Minutes)
  4. Received a Ripple recognition
  5. Full pay period with no punch change requests
  6. Completed 1 Career Progression Course
  7. Sent a positive message to the team when call volume was high
  8. Received a compliment from a member
  9. Less than 1 Minute 30 Second Average ACW for 1 day
  10. Took 6 calls during one high-tide period
  11. Used less than 45 Seconds ACW on 10 calls
  12. Signed up for OT on the sign up form
  13. Went to/Returned from Breaks/Lunch on time all day
  14. 100% on all QA Evaluations
  15. Took 10 calls without putting them on hold
  16. Less than 7 Minutes 30 Second Handle time for 1 day
  17. Greater than 95% adherence for one day
  18. Requested a Training/Job shadow in Genesys
  19. Completed scheduled BVS time for the month
  20. Send a Ripple to a team member
  21. Contribute to the Ideas and Feedback tracker
  22. Sent a Ripple to someone in another department
  23. Called the On Point Queue
  24. Submit a time-off request