Sent aRipple tosomeone inanotherdepartmentLess than 7Minutes 30SecondHandle timefor 1 daySubmit atime-offrequest100% onall QAEvaluationsCompletedscheduledBVS time forthe monthRequested aTraining/Jobshadow inGenesysCompleted1 CareerProgressionCourseReceiveda RipplerecognitionCalled theOn PointQueueFull payperiod withno punchchangerequestsSigned upfor avolunteereventAccepteda SaturdaytraderequestReceived acomplimentfrom amemberContribute tothe IdeasandFeedbacktrackerSent a positivemessage tothe team whencall volumewas highLess than 1Minute 30SecondAverage ACWfor 1 dayTook 10calls withoutputting themon holdSend aRipple toa teammemberWentto/ReturnedfromBreaks/Lunchon time all dayGreaterthan 95%adherencefor one dayTook 6calls duringone high-tide periodEarned avoucher(30 or 60Minutes)Used lessthan 45SecondsACW on 10callsSigned upfor OT onthe signup formSent aRipple tosomeone inanotherdepartmentLess than 7Minutes 30SecondHandle timefor 1 daySubmit atime-offrequest100% onall QAEvaluationsCompletedscheduledBVS time forthe monthRequested aTraining/Jobshadow inGenesysCompleted1 CareerProgressionCourseReceiveda RipplerecognitionCalled theOn PointQueueFull payperiod withno punchchangerequestsSigned upfor avolunteereventAccepteda SaturdaytraderequestReceived acomplimentfrom amemberContribute tothe IdeasandFeedbacktrackerSent a positivemessage tothe team whencall volumewas highLess than 1Minute 30SecondAverage ACWfor 1 dayTook 10calls withoutputting themon holdSend aRipple toa teammemberWentto/ReturnedfromBreaks/Lunchon time all dayGreaterthan 95%adherencefor one dayTook 6calls duringone high-tide periodEarned avoucher(30 or 60Minutes)Used lessthan 45SecondsACW on 10callsSigned upfor OT onthe signup form

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent a Ripple to someone in another department
  2. Less than 7 Minutes 30 Second Handle time for 1 day
  3. Submit a time-off request
  4. 100% on all QA Evaluations
  5. Completed scheduled BVS time for the month
  6. Requested a Training/Job shadow in Genesys
  7. Completed 1 Career Progression Course
  8. Received a Ripple recognition
  9. Called the On Point Queue
  10. Full pay period with no punch change requests
  11. Signed up for a volunteer event
  12. Accepted a Saturday trade request
  13. Received a compliment from a member
  14. Contribute to the Ideas and Feedback tracker
  15. Sent a positive message to the team when call volume was high
  16. Less than 1 Minute 30 Second Average ACW for 1 day
  17. Took 10 calls without putting them on hold
  18. Send a Ripple to a team member
  19. Went to/Returned from Breaks/Lunch on time all day
  20. Greater than 95% adherence for one day
  21. Took 6 calls during one high-tide period
  22. Earned a voucher (30 or 60 Minutes)
  23. Used less than 45 Seconds ACW on 10 calls
  24. Signed up for OT on the sign up form