100% onall QAEvaluationsLess than 7Minutes 30SecondHandle timefor 1 dayContribute tothe IdeasandFeedbacktrackerWentto/ReturnedfromBreaks/Lunchon time all dayFull payperiod withno punchchangerequestsAccepteda SaturdaytraderequestTook 6calls duringone high-tide periodReceiveda RipplerecognitionSend aRipple toa teammemberSent a positivemessage tothe team whencall volumewas highUsed lessthan 45SecondsACW on 10callsSubmit atime-offrequestGreaterthan 95%adherencefor one dayRequested aTraining/Jobshadow inGenesysCompletedscheduledBVS time forthe monthSigned upfor OT onthe signup formLess than 1Minute 30SecondAverage ACWfor 1 dayTook 10calls withoutputting themon holdReceived acomplimentfrom amemberSent aRipple tosomeone inanotherdepartmentSigned upfor avolunteereventCalled theOn PointQueueCompleted1 CareerProgressionCourseEarned avoucher(30 or 60Minutes)100% onall QAEvaluationsLess than 7Minutes 30SecondHandle timefor 1 dayContribute tothe IdeasandFeedbacktrackerWentto/ReturnedfromBreaks/Lunchon time all dayFull payperiod withno punchchangerequestsAccepteda SaturdaytraderequestTook 6calls duringone high-tide periodReceiveda RipplerecognitionSend aRipple toa teammemberSent a positivemessage tothe team whencall volumewas highUsed lessthan 45SecondsACW on 10callsSubmit atime-offrequestGreaterthan 95%adherencefor one dayRequested aTraining/Jobshadow inGenesysCompletedscheduledBVS time forthe monthSigned upfor OT onthe signup formLess than 1Minute 30SecondAverage ACWfor 1 dayTook 10calls withoutputting themon holdReceived acomplimentfrom amemberSent aRipple tosomeone inanotherdepartmentSigned upfor avolunteereventCalled theOn PointQueueCompleted1 CareerProgressionCourseEarned avoucher(30 or 60Minutes)

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% on all QA Evaluations
  2. Less than 7 Minutes 30 Second Handle time for 1 day
  3. Contribute to the Ideas and Feedback tracker
  4. Went to/Returned from Breaks/Lunch on time all day
  5. Full pay period with no punch change requests
  6. Accepted a Saturday trade request
  7. Took 6 calls during one high-tide period
  8. Received a Ripple recognition
  9. Send a Ripple to a team member
  10. Sent a positive message to the team when call volume was high
  11. Used less than 45 Seconds ACW on 10 calls
  12. Submit a time-off request
  13. Greater than 95% adherence for one day
  14. Requested a Training/Job shadow in Genesys
  15. Completed scheduled BVS time for the month
  16. Signed up for OT on the sign up form
  17. Less than 1 Minute 30 Second Average ACW for 1 day
  18. Took 10 calls without putting them on hold
  19. Received a compliment from a member
  20. Sent a Ripple to someone in another department
  21. Signed up for a volunteer event
  22. Called the On Point Queue
  23. Completed 1 Career Progression Course
  24. Earned a voucher (30 or 60 Minutes)