Full payperiod withno punchchangerequestsCompleted1 CareerProgressionCourseContribute tothe IdeasandFeedbacktrackerCompletedscheduledBVS time forthe monthSent aRipple tosomeone inanotherdepartmentTook 6calls duringone high-tide periodSigned upfor OT onthe signup formAccepteda SaturdaytraderequestEarned avoucher(30 or 60Minutes)Less than 1Minute 30SecondAverage ACWfor 1 daySubmit atime-offrequest100% onall QAEvaluationsRequested aTraining/Jobshadow inGenesysReceived acomplimentfrom amemberGreaterthan 95%adherencefor one daySent a positivemessage tothe team whencall volumewas highLess than 7Minutes 30SecondHandle timefor 1 dayTook 10calls withoutputting themon holdSend aRipple toa teammemberWentto/ReturnedfromBreaks/Lunchon time all daySigned upfor avolunteereventCalled theOn PointQueueReceiveda RipplerecognitionUsed lessthan 45SecondsACW on 10callsFull payperiod withno punchchangerequestsCompleted1 CareerProgressionCourseContribute tothe IdeasandFeedbacktrackerCompletedscheduledBVS time forthe monthSent aRipple tosomeone inanotherdepartmentTook 6calls duringone high-tide periodSigned upfor OT onthe signup formAccepteda SaturdaytraderequestEarned avoucher(30 or 60Minutes)Less than 1Minute 30SecondAverage ACWfor 1 daySubmit atime-offrequest100% onall QAEvaluationsRequested aTraining/Jobshadow inGenesysReceived acomplimentfrom amemberGreaterthan 95%adherencefor one daySent a positivemessage tothe team whencall volumewas highLess than 7Minutes 30SecondHandle timefor 1 dayTook 10calls withoutputting themon holdSend aRipple toa teammemberWentto/ReturnedfromBreaks/Lunchon time all daySigned upfor avolunteereventCalled theOn PointQueueReceiveda RipplerecognitionUsed lessthan 45SecondsACW on 10calls

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Full pay period with no punch change requests
  2. Completed 1 Career Progression Course
  3. Contribute to the Ideas and Feedback tracker
  4. Completed scheduled BVS time for the month
  5. Sent a Ripple to someone in another department
  6. Took 6 calls during one high-tide period
  7. Signed up for OT on the sign up form
  8. Accepted a Saturday trade request
  9. Earned a voucher (30 or 60 Minutes)
  10. Less than 1 Minute 30 Second Average ACW for 1 day
  11. Submit a time-off request
  12. 100% on all QA Evaluations
  13. Requested a Training/Job shadow in Genesys
  14. Received a compliment from a member
  15. Greater than 95% adherence for one day
  16. Sent a positive message to the team when call volume was high
  17. Less than 7 Minutes 30 Second Handle time for 1 day
  18. Took 10 calls without putting them on hold
  19. Send a Ripple to a team member
  20. Went to/Returned from Breaks/Lunch on time all day
  21. Signed up for a volunteer event
  22. Called the On Point Queue
  23. Received a Ripple recognition
  24. Used less than 45 Seconds ACW on 10 calls