100% onall QAEvaluationsSigned upfor OT onthe signup formReceiveda RipplerecognitionSent aRipple tosomeone inanotherdepartmentLess than 7Minutes 30SecondHandle timefor 1 daySubmit atime-offrequestContribute tothe IdeasandFeedbacktrackerWentto/ReturnedfromBreaks/Lunchon time all dayEarned avoucher(30 or 60Minutes)Greaterthan 95%adherencefor one dayTook 6calls duringone high-tide periodSend aRipple toa teammemberReceived acomplimentfrom amemberCompleted1 CareerProgressionCourseCompletedscheduledBVS time forthe monthSigned upfor avolunteereventTook 10calls withoutputting themon holdCalled theOn PointQueueAccepteda SaturdaytraderequestRequested aTraining/Jobshadow inGenesysFull payperiod withno punchchangerequestsLess than 1Minute 30SecondAverage ACWfor 1 dayUsed lessthan 45SecondsACW on 10callsSent a positivemessage tothe team whencall volumewas high100% onall QAEvaluationsSigned upfor OT onthe signup formReceiveda RipplerecognitionSent aRipple tosomeone inanotherdepartmentLess than 7Minutes 30SecondHandle timefor 1 daySubmit atime-offrequestContribute tothe IdeasandFeedbacktrackerWentto/ReturnedfromBreaks/Lunchon time all dayEarned avoucher(30 or 60Minutes)Greaterthan 95%adherencefor one dayTook 6calls duringone high-tide periodSend aRipple toa teammemberReceived acomplimentfrom amemberCompleted1 CareerProgressionCourseCompletedscheduledBVS time forthe monthSigned upfor avolunteereventTook 10calls withoutputting themon holdCalled theOn PointQueueAccepteda SaturdaytraderequestRequested aTraining/Jobshadow inGenesysFull payperiod withno punchchangerequestsLess than 1Minute 30SecondAverage ACWfor 1 dayUsed lessthan 45SecondsACW on 10callsSent a positivemessage tothe team whencall volumewas high

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% on all QA Evaluations
  2. Signed up for OT on the sign up form
  3. Received a Ripple recognition
  4. Sent a Ripple to someone in another department
  5. Less than 7 Minutes 30 Second Handle time for 1 day
  6. Submit a time-off request
  7. Contribute to the Ideas and Feedback tracker
  8. Went to/Returned from Breaks/Lunch on time all day
  9. Earned a voucher (30 or 60 Minutes)
  10. Greater than 95% adherence for one day
  11. Took 6 calls during one high-tide period
  12. Send a Ripple to a team member
  13. Received a compliment from a member
  14. Completed 1 Career Progression Course
  15. Completed scheduled BVS time for the month
  16. Signed up for a volunteer event
  17. Took 10 calls without putting them on hold
  18. Called the On Point Queue
  19. Accepted a Saturday trade request
  20. Requested a Training/Job shadow in Genesys
  21. Full pay period with no punch change requests
  22. Less than 1 Minute 30 Second Average ACW for 1 day
  23. Used less than 45 Seconds ACW on 10 calls
  24. Sent a positive message to the team when call volume was high