Greaterthan 95%adherencefor one day100% onall QAEvaluationsUsed lessthan 45SecondsACW on 10callsSent a positivemessage tothe team whencall volumewas highTook 6calls duringone high-tide periodWentto/ReturnedfromBreaks/Lunchon time all dayAccepteda SaturdaytraderequestLess than 7Minutes 30SecondHandle timefor 1 dayReceived acomplimentfrom amemberCompleted1 CareerProgressionCourseReceiveda RipplerecognitionSend aRipple toa teammemberEarned avoucher(30 or 60Minutes)Sent aRipple tosomeone inanotherdepartmentSubmit atime-offrequestSigned upfor avolunteereventCalled theOn PointQueueFull payperiod withno punchchangerequestsLess than 1Minute 30SecondAverage ACWfor 1 dayCompletedscheduledBVS time forthe monthContribute tothe IdeasandFeedbacktrackerRequested aTraining/Jobshadow inGenesysTook 10calls withoutputting themon holdSigned upfor OT onthe signup formGreaterthan 95%adherencefor one day100% onall QAEvaluationsUsed lessthan 45SecondsACW on 10callsSent a positivemessage tothe team whencall volumewas highTook 6calls duringone high-tide periodWentto/ReturnedfromBreaks/Lunchon time all dayAccepteda SaturdaytraderequestLess than 7Minutes 30SecondHandle timefor 1 dayReceived acomplimentfrom amemberCompleted1 CareerProgressionCourseReceiveda RipplerecognitionSend aRipple toa teammemberEarned avoucher(30 or 60Minutes)Sent aRipple tosomeone inanotherdepartmentSubmit atime-offrequestSigned upfor avolunteereventCalled theOn PointQueueFull payperiod withno punchchangerequestsLess than 1Minute 30SecondAverage ACWfor 1 dayCompletedscheduledBVS time forthe monthContribute tothe IdeasandFeedbacktrackerRequested aTraining/Jobshadow inGenesysTook 10calls withoutputting themon holdSigned upfor OT onthe signup form

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Greater than 95% adherence for one day
  2. 100% on all QA Evaluations
  3. Used less than 45 Seconds ACW on 10 calls
  4. Sent a positive message to the team when call volume was high
  5. Took 6 calls during one high-tide period
  6. Went to/Returned from Breaks/Lunch on time all day
  7. Accepted a Saturday trade request
  8. Less than 7 Minutes 30 Second Handle time for 1 day
  9. Received a compliment from a member
  10. Completed 1 Career Progression Course
  11. Received a Ripple recognition
  12. Send a Ripple to a team member
  13. Earned a voucher (30 or 60 Minutes)
  14. Sent a Ripple to someone in another department
  15. Submit a time-off request
  16. Signed up for a volunteer event
  17. Called the On Point Queue
  18. Full pay period with no punch change requests
  19. Less than 1 Minute 30 Second Average ACW for 1 day
  20. Completed scheduled BVS time for the month
  21. Contribute to the Ideas and Feedback tracker
  22. Requested a Training/Job shadow in Genesys
  23. Took 10 calls without putting them on hold
  24. Signed up for OT on the sign up form