Receiveda RipplerecognitionWentto/ReturnedfromBreaks/Lunchon time all daySigned upfor avolunteereventCalled theOn PointQueueLess than 1Minute 30SecondAverage ACWfor 1 daySend aRipple toa teammemberTook 10calls withoutputting themon holdContribute tothe IdeasandFeedbacktrackerFull payperiod withno punchchangerequestsEarned avoucher(30 or 60Minutes)Completed1 CareerProgressionCourseReceived acomplimentfrom amemberGreaterthan 95%adherencefor one dayRequested aTraining/Jobshadow inGenesysSent aRipple tosomeone inanotherdepartmentLess than 7Minutes 30SecondHandle timefor 1 daySubmit atime-offrequest100% onall QAEvaluationsSent a positivemessage tothe team whencall volumewas highSigned upfor OT onthe signup formAccepteda SaturdaytraderequestTook 6calls duringone high-tide periodCompletedscheduledBVS time forthe monthUsed lessthan 45SecondsACW on 10callsReceiveda RipplerecognitionWentto/ReturnedfromBreaks/Lunchon time all daySigned upfor avolunteereventCalled theOn PointQueueLess than 1Minute 30SecondAverage ACWfor 1 daySend aRipple toa teammemberTook 10calls withoutputting themon holdContribute tothe IdeasandFeedbacktrackerFull payperiod withno punchchangerequestsEarned avoucher(30 or 60Minutes)Completed1 CareerProgressionCourseReceived acomplimentfrom amemberGreaterthan 95%adherencefor one dayRequested aTraining/Jobshadow inGenesysSent aRipple tosomeone inanotherdepartmentLess than 7Minutes 30SecondHandle timefor 1 daySubmit atime-offrequest100% onall QAEvaluationsSent a positivemessage tothe team whencall volumewas highSigned upfor OT onthe signup formAccepteda SaturdaytraderequestTook 6calls duringone high-tide periodCompletedscheduledBVS time forthe monthUsed lessthan 45SecondsACW on 10calls

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a Ripple recognition
  2. Went to/Returned from Breaks/Lunch on time all day
  3. Signed up for a volunteer event
  4. Called the On Point Queue
  5. Less than 1 Minute 30 Second Average ACW for 1 day
  6. Send a Ripple to a team member
  7. Took 10 calls without putting them on hold
  8. Contribute to the Ideas and Feedback tracker
  9. Full pay period with no punch change requests
  10. Earned a voucher (30 or 60 Minutes)
  11. Completed 1 Career Progression Course
  12. Received a compliment from a member
  13. Greater than 95% adherence for one day
  14. Requested a Training/Job shadow in Genesys
  15. Sent a Ripple to someone in another department
  16. Less than 7 Minutes 30 Second Handle time for 1 day
  17. Submit a time-off request
  18. 100% on all QA Evaluations
  19. Sent a positive message to the team when call volume was high
  20. Signed up for OT on the sign up form
  21. Accepted a Saturday trade request
  22. Took 6 calls during one high-tide period
  23. Completed scheduled BVS time for the month
  24. Used less than 45 Seconds ACW on 10 calls