Send aRipple toa teammemberEarned avoucher(30 or 60Minutes)Called theOn PointQueueContribute tothe IdeasandFeedbacktrackerGreaterthan 95%adherencefor one dayCompletedscheduledBVS time forthe monthSent aRipple tosomeone inanotherdepartmentCompleted1 CareerProgressionCourseLess than 1Minute 30SecondAverage ACWfor 1 dayUsed lessthan 45SecondsACW on 10callsTook 6calls duringone high-tide periodTook 10calls withoutputting themon holdSigned upfor avolunteereventReceived acomplimentfrom amemberSubmit atime-offrequestFull payperiod withno punchchangerequestsLess than 7Minutes 30SecondHandle timefor 1 daySigned upfor OT onthe signup formWentto/ReturnedfromBreaks/Lunchon time all day100% onall QAEvaluationsSent a positivemessage tothe team whencall volumewas highRequested aTraining/Jobshadow inGenesysAccepteda SaturdaytraderequestReceiveda RipplerecognitionSend aRipple toa teammemberEarned avoucher(30 or 60Minutes)Called theOn PointQueueContribute tothe IdeasandFeedbacktrackerGreaterthan 95%adherencefor one dayCompletedscheduledBVS time forthe monthSent aRipple tosomeone inanotherdepartmentCompleted1 CareerProgressionCourseLess than 1Minute 30SecondAverage ACWfor 1 dayUsed lessthan 45SecondsACW on 10callsTook 6calls duringone high-tide periodTook 10calls withoutputting themon holdSigned upfor avolunteereventReceived acomplimentfrom amemberSubmit atime-offrequestFull payperiod withno punchchangerequestsLess than 7Minutes 30SecondHandle timefor 1 daySigned upfor OT onthe signup formWentto/ReturnedfromBreaks/Lunchon time all day100% onall QAEvaluationsSent a positivemessage tothe team whencall volumewas highRequested aTraining/Jobshadow inGenesysAccepteda SaturdaytraderequestReceiveda Ripplerecognition

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a Ripple to a team member
  2. Earned a voucher (30 or 60 Minutes)
  3. Called the On Point Queue
  4. Contribute to the Ideas and Feedback tracker
  5. Greater than 95% adherence for one day
  6. Completed scheduled BVS time for the month
  7. Sent a Ripple to someone in another department
  8. Completed 1 Career Progression Course
  9. Less than 1 Minute 30 Second Average ACW for 1 day
  10. Used less than 45 Seconds ACW on 10 calls
  11. Took 6 calls during one high-tide period
  12. Took 10 calls without putting them on hold
  13. Signed up for a volunteer event
  14. Received a compliment from a member
  15. Submit a time-off request
  16. Full pay period with no punch change requests
  17. Less than 7 Minutes 30 Second Handle time for 1 day
  18. Signed up for OT on the sign up form
  19. Went to/Returned from Breaks/Lunch on time all day
  20. 100% on all QA Evaluations
  21. Sent a positive message to the team when call volume was high
  22. Requested a Training/Job shadow in Genesys
  23. Accepted a Saturday trade request
  24. Received a Ripple recognition