Full payperiod withno punchchangerequestsCalled theOn PointQueueSigned upfor avolunteereventContribute tothe IdeasandFeedbacktrackerLess than 1Minute 30SecondAverage ACWfor 1 dayReceived acomplimentfrom amemberGreaterthan 95%adherencefor one daySubmit atime-offrequestCompletedscheduledBVS time forthe monthReceiveda RipplerecognitionSend aRipple toa teammemberSent a positivemessage tothe team whencall volumewas highRequested aTraining/Jobshadow inGenesys100% onall QAEvaluationsTook 10calls withoutputting themon holdSigned upfor OT onthe signup formTook 6calls duringone high-tide periodAccepteda SaturdaytraderequestSent aRipple tosomeone inanotherdepartmentWentto/ReturnedfromBreaks/Lunchon time all dayLess than 7Minutes 30SecondHandle timefor 1 dayUsed lessthan 45SecondsACW on 10callsEarned avoucher(30 or 60Minutes)Completed1 CareerProgressionCourseFull payperiod withno punchchangerequestsCalled theOn PointQueueSigned upfor avolunteereventContribute tothe IdeasandFeedbacktrackerLess than 1Minute 30SecondAverage ACWfor 1 dayReceived acomplimentfrom amemberGreaterthan 95%adherencefor one daySubmit atime-offrequestCompletedscheduledBVS time forthe monthReceiveda RipplerecognitionSend aRipple toa teammemberSent a positivemessage tothe team whencall volumewas highRequested aTraining/Jobshadow inGenesys100% onall QAEvaluationsTook 10calls withoutputting themon holdSigned upfor OT onthe signup formTook 6calls duringone high-tide periodAccepteda SaturdaytraderequestSent aRipple tosomeone inanotherdepartmentWentto/ReturnedfromBreaks/Lunchon time all dayLess than 7Minutes 30SecondHandle timefor 1 dayUsed lessthan 45SecondsACW on 10callsEarned avoucher(30 or 60Minutes)Completed1 CareerProgressionCourse

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Full pay period with no punch change requests
  2. Called the On Point Queue
  3. Signed up for a volunteer event
  4. Contribute to the Ideas and Feedback tracker
  5. Less than 1 Minute 30 Second Average ACW for 1 day
  6. Received a compliment from a member
  7. Greater than 95% adherence for one day
  8. Submit a time-off request
  9. Completed scheduled BVS time for the month
  10. Received a Ripple recognition
  11. Send a Ripple to a team member
  12. Sent a positive message to the team when call volume was high
  13. Requested a Training/Job shadow in Genesys
  14. 100% on all QA Evaluations
  15. Took 10 calls without putting them on hold
  16. Signed up for OT on the sign up form
  17. Took 6 calls during one high-tide period
  18. Accepted a Saturday trade request
  19. Sent a Ripple to someone in another department
  20. Went to/Returned from Breaks/Lunch on time all day
  21. Less than 7 Minutes 30 Second Handle time for 1 day
  22. Used less than 45 Seconds ACW on 10 calls
  23. Earned a voucher (30 or 60 Minutes)
  24. Completed 1 Career Progression Course