(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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FCR for 20 tickets.
Helped a colleague 15 times.
95% SLA compliance for for 18 tickets.
Received 12 customer thank you.s.
Updated All Tickets Before End of Day for 25 days.
Automated a Repetitive Task
Closed 80 tickets this month.
Fixed a recurring issue.
Response time less than 30 mins for 30 tickets.
Closed 20 tickets in less than 24 hours.
Kept SLA for 30 tickets
Closed 20 Voice tickets.
Closed 25 tickets.
Created 5 KB Articles.
Zero SLA Breaches for 10 days.
90% Happiness rating for 30 tickets.
Closed 15 P1 tickets in less than 30 mins.
< 5% reopened tickets.
No ticket without an update in 24 hours.
Resolved 18 tickets in less than two days.
Completed 15 Cutovers
Only 5 Recalled tickets for the month.
First response time less than 30 mins for 50 tickets.
