Firstresponsetime lessthan 30 minsfor 50 tickets.95% SLAcompliancefor for 18tickets.Closed 80ticketsthismonth.Kept SLAfor 30ticketsReceived12customerthank you.s.< 5%reopenedtickets.Helped acolleague15 times.Closed 20tickets inless than24 hours.Closed 15P1 ticketsin less than30 mins.Zero SLABreachesfor 10days.Only 5Recalledtickets forthe month. AutomatedaRepetitiveTaskResolved18 ticketsin less thantwo days. Created5 KBArticles. Closed20 Voicetickets.FCRfor 20tickets.Closed25tickets.Completed15Cutovers Updated AllTicketsBefore Endof Day for 25days.Helpedprevent10 tickets.Fixed arecurringissue.90%Happinessrating for30 tickets.No ticketwithout anupdate in24 hours.Responsetime lessthan 30 minsfor 30tickets.Firstresponsetime lessthan 30 minsfor 50 tickets.95% SLAcompliancefor for 18tickets.Closed 80ticketsthismonth.Kept SLAfor 30ticketsReceived12customerthank you.s.< 5%reopenedtickets.Helped acolleague15 times.Closed 20tickets inless than24 hours.Closed 15P1 ticketsin less than30 mins.Zero SLABreachesfor 10days.Only 5Recalledtickets forthe month. AutomatedaRepetitiveTaskResolved18 ticketsin less thantwo days. Created5 KBArticles. Closed20 Voicetickets.FCRfor 20tickets.Closed25tickets.Completed15Cutovers Updated AllTicketsBefore Endof Day for 25days.Helpedprevent10 tickets.Fixed arecurringissue.90%Happinessrating for30 tickets.No ticketwithout anupdate in24 hours.Responsetime lessthan 30 minsfor 30tickets.

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. First response time less than 30 mins for 50 tickets.
  2. 95% SLA compliance for for 18 tickets.
  3. Closed 80 tickets this month.
  4. Kept SLA for 30 tickets
  5. Received 12 customer thank you.s.
  6. < 5% reopened tickets.
  7. Helped a colleague 15 times.
  8. Closed 20 tickets in less than 24 hours.
  9. Closed 15 P1 tickets in less than 30 mins.
  10. Zero SLA Breaches for 10 days.
  11. Only 5 Recalled tickets for the month.
  12. Automated a Repetitive Task
  13. Resolved 18 tickets in less than two days.
  14. Created 5 KB Articles.
  15. Closed 20 Voice tickets.
  16. FCR for 20 tickets.
  17. Closed 25 tickets.
  18. Completed 15 Cutovers
  19. Updated All Tickets Before End of Day for 25 days.
  20. Helped prevent 10 tickets.
  21. Fixed a recurring issue.
  22. 90% Happiness rating for 30 tickets.
  23. No ticket without an update in 24 hours.
  24. Response time less than 30 mins for 30 tickets.