FCRfor 20tickets.AutomatedaRepetitiveTaskHelpedprevent10 tickets.Closed20 Voicetickets.Resolved18 ticketsin less thantwo days. < 5%reopenedtickets.Created5 KBArticles. Fixed arecurringissue.95% SLAcompliancefor for 18tickets.Updated AllTicketsBefore Endof Day for 25days.Closed 80ticketsthismonth.Responsetime lessthan 30 minsfor 30tickets.Completed15Cutovers Firstresponsetime lessthan 30 minsfor 50 tickets.No ticketwithout anupdate in24 hours.Zero SLABreachesfor 10days.Received12customerthank you.s.Closed 20tickets inless than24 hours.Helped acolleague15 times.Kept SLAfor 30ticketsClosed25tickets.90%Happinessrating for30 tickets.Only 5Recalledtickets forthe month. Closed 15P1 ticketsin less than30 mins.FCRfor 20tickets.AutomatedaRepetitiveTaskHelpedprevent10 tickets.Closed20 Voicetickets.Resolved18 ticketsin less thantwo days. < 5%reopenedtickets.Created5 KBArticles. Fixed arecurringissue.95% SLAcompliancefor for 18tickets.Updated AllTicketsBefore Endof Day for 25days.Closed 80ticketsthismonth.Responsetime lessthan 30 minsfor 30tickets.Completed15Cutovers Firstresponsetime lessthan 30 minsfor 50 tickets.No ticketwithout anupdate in24 hours.Zero SLABreachesfor 10days.Received12customerthank you.s.Closed 20tickets inless than24 hours.Helped acolleague15 times.Kept SLAfor 30ticketsClosed25tickets.90%Happinessrating for30 tickets.Only 5Recalledtickets forthe month. Closed 15P1 ticketsin less than30 mins.

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FCR for 20 tickets.
  2. Automated a Repetitive Task
  3. Helped prevent 10 tickets.
  4. Closed 20 Voice tickets.
  5. Resolved 18 tickets in less than two days.
  6. < 5% reopened tickets.
  7. Created 5 KB Articles.
  8. Fixed a recurring issue.
  9. 95% SLA compliance for for 18 tickets.
  10. Updated All Tickets Before End of Day for 25 days.
  11. Closed 80 tickets this month.
  12. Response time less than 30 mins for 30 tickets.
  13. Completed 15 Cutovers
  14. First response time less than 30 mins for 50 tickets.
  15. No ticket without an update in 24 hours.
  16. Zero SLA Breaches for 10 days.
  17. Received 12 customer thank you.s.
  18. Closed 20 tickets in less than 24 hours.
  19. Helped a colleague 15 times.
  20. Kept SLA for 30 tickets
  21. Closed 25 tickets.
  22. 90% Happiness rating for 30 tickets.
  23. Only 5 Recalled tickets for the month.
  24. Closed 15 P1 tickets in less than 30 mins.