Helpedprevent10 tickets.Firstresponsetime lessthan 30 minsfor 50 tickets.Closed25tickets.Resolved18 ticketsin less thantwo days. 95% SLAcompliancefor for 18tickets.Created5 KBArticles. Responsetime lessthan 30 minsfor 30tickets.Zero SLABreachesfor 10days.FCRfor 20tickets.Kept SLAfor 30ticketsClosed 80ticketsthismonth.Closed 15P1 ticketsin less than30 mins.Fixed arecurringissue.Received12customerthank you.s.Updated AllTicketsBefore Endof Day for 25days.No ticketwithout anupdate in24 hours.Closed20 Voicetickets.Helped acolleague15 times.Only 5Recalledtickets forthe month. Completed15Cutovers 90%Happinessrating for30 tickets.AutomatedaRepetitiveTask< 5%reopenedtickets.Closed 20tickets inless than24 hours.Helpedprevent10 tickets.Firstresponsetime lessthan 30 minsfor 50 tickets.Closed25tickets.Resolved18 ticketsin less thantwo days. 95% SLAcompliancefor for 18tickets.Created5 KBArticles. Responsetime lessthan 30 minsfor 30tickets.Zero SLABreachesfor 10days.FCRfor 20tickets.Kept SLAfor 30ticketsClosed 80ticketsthismonth.Closed 15P1 ticketsin less than30 mins.Fixed arecurringissue.Received12customerthank you.s.Updated AllTicketsBefore Endof Day for 25days.No ticketwithout anupdate in24 hours.Closed20 Voicetickets.Helped acolleague15 times.Only 5Recalledtickets forthe month. Completed15Cutovers 90%Happinessrating for30 tickets.AutomatedaRepetitiveTask< 5%reopenedtickets.Closed 20tickets inless than24 hours.

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped prevent 10 tickets.
  2. First response time less than 30 mins for 50 tickets.
  3. Closed 25 tickets.
  4. Resolved 18 tickets in less than two days.
  5. 95% SLA compliance for for 18 tickets.
  6. Created 5 KB Articles.
  7. Response time less than 30 mins for 30 tickets.
  8. Zero SLA Breaches for 10 days.
  9. FCR for 20 tickets.
  10. Kept SLA for 30 tickets
  11. Closed 80 tickets this month.
  12. Closed 15 P1 tickets in less than 30 mins.
  13. Fixed a recurring issue.
  14. Received 12 customer thank you.s.
  15. Updated All Tickets Before End of Day for 25 days.
  16. No ticket without an update in 24 hours.
  17. Closed 20 Voice tickets.
  18. Helped a colleague 15 times.
  19. Only 5 Recalled tickets for the month.
  20. Completed 15 Cutovers
  21. 90% Happiness rating for 30 tickets.
  22. Automated a Repetitive Task
  23. < 5% reopened tickets.
  24. Closed 20 tickets in less than 24 hours.