AutomatedaRepetitiveTaskFCRfor 20tickets.Helpedprevent10 tickets.Fixed arecurringissue.Closed 15P1 ticketsin less than30 mins.No ticketwithout anupdate in24 hours.Updated AllTicketsBefore Endof Day for 25days.90%Happinessrating for30 tickets.Responsetime lessthan 30 minsfor 30tickets.Only 5Recalledtickets forthe month. Firstresponsetime lessthan 30 minsfor 50 tickets.Created5 KBArticles. Received12customerthank you.s.Closed 80ticketsthismonth.< 5%reopenedtickets.Zero SLABreachesfor 10days.Kept SLAfor 30ticketsCompleted15Cutovers Closed25tickets.Helped acolleague15 times.95% SLAcompliancefor for 18tickets.Closed 20tickets inless than24 hours.Resolved18 ticketsin less thantwo days. Closed20 Voicetickets.AutomatedaRepetitiveTaskFCRfor 20tickets.Helpedprevent10 tickets.Fixed arecurringissue.Closed 15P1 ticketsin less than30 mins.No ticketwithout anupdate in24 hours.Updated AllTicketsBefore Endof Day for 25days.90%Happinessrating for30 tickets.Responsetime lessthan 30 minsfor 30tickets.Only 5Recalledtickets forthe month. Firstresponsetime lessthan 30 minsfor 50 tickets.Created5 KBArticles. Received12customerthank you.s.Closed 80ticketsthismonth.< 5%reopenedtickets.Zero SLABreachesfor 10days.Kept SLAfor 30ticketsCompleted15Cutovers Closed25tickets.Helped acolleague15 times.95% SLAcompliancefor for 18tickets.Closed 20tickets inless than24 hours.Resolved18 ticketsin less thantwo days. Closed20 Voicetickets.

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Automated a Repetitive Task
  2. FCR for 20 tickets.
  3. Helped prevent 10 tickets.
  4. Fixed a recurring issue.
  5. Closed 15 P1 tickets in less than 30 mins.
  6. No ticket without an update in 24 hours.
  7. Updated All Tickets Before End of Day for 25 days.
  8. 90% Happiness rating for 30 tickets.
  9. Response time less than 30 mins for 30 tickets.
  10. Only 5 Recalled tickets for the month.
  11. First response time less than 30 mins for 50 tickets.
  12. Created 5 KB Articles.
  13. Received 12 customer thank you.s.
  14. Closed 80 tickets this month.
  15. < 5% reopened tickets.
  16. Zero SLA Breaches for 10 days.
  17. Kept SLA for 30 tickets
  18. Completed 15 Cutovers
  19. Closed 25 tickets.
  20. Helped a colleague 15 times.
  21. 95% SLA compliance for for 18 tickets.
  22. Closed 20 tickets in less than 24 hours.
  23. Resolved 18 tickets in less than two days.
  24. Closed 20 Voice tickets.