AutomatedaRepetitiveTaskClosed25tickets.Only 5Recalledtickets forthe month. Closed20 Voicetickets.Closed 80ticketsthismonth.Received12customerthank you.s.< 5%reopenedtickets.Helped acolleague15 times.Helpedprevent10 tickets.No ticketwithout anupdate in24 hours.Zero SLABreachesfor 10days.95% SLAcompliancefor for 18tickets.Closed 15P1 ticketsin less than30 mins.Fixed arecurringissue.Resolved18 ticketsin less thantwo days. Created5 KBArticles. Responsetime lessthan 30 minsfor 30tickets.90%Happinessrating for30 tickets.Firstresponsetime lessthan 30 minsfor 50 tickets.Updated AllTicketsBefore Endof Day for 25days.Kept SLAfor 30ticketsFCRfor 20tickets.Completed15Cutovers Closed 20tickets inless than24 hours.AutomatedaRepetitiveTaskClosed25tickets.Only 5Recalledtickets forthe month. Closed20 Voicetickets.Closed 80ticketsthismonth.Received12customerthank you.s.< 5%reopenedtickets.Helped acolleague15 times.Helpedprevent10 tickets.No ticketwithout anupdate in24 hours.Zero SLABreachesfor 10days.95% SLAcompliancefor for 18tickets.Closed 15P1 ticketsin less than30 mins.Fixed arecurringissue.Resolved18 ticketsin less thantwo days. Created5 KBArticles. Responsetime lessthan 30 minsfor 30tickets.90%Happinessrating for30 tickets.Firstresponsetime lessthan 30 minsfor 50 tickets.Updated AllTicketsBefore Endof Day for 25days.Kept SLAfor 30ticketsFCRfor 20tickets.Completed15Cutovers Closed 20tickets inless than24 hours.

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Automated a Repetitive Task
  2. Closed 25 tickets.
  3. Only 5 Recalled tickets for the month.
  4. Closed 20 Voice tickets.
  5. Closed 80 tickets this month.
  6. Received 12 customer thank you.s.
  7. < 5% reopened tickets.
  8. Helped a colleague 15 times.
  9. Helped prevent 10 tickets.
  10. No ticket without an update in 24 hours.
  11. Zero SLA Breaches for 10 days.
  12. 95% SLA compliance for for 18 tickets.
  13. Closed 15 P1 tickets in less than 30 mins.
  14. Fixed a recurring issue.
  15. Resolved 18 tickets in less than two days.
  16. Created 5 KB Articles.
  17. Response time less than 30 mins for 30 tickets.
  18. 90% Happiness rating for 30 tickets.
  19. First response time less than 30 mins for 50 tickets.
  20. Updated All Tickets Before End of Day for 25 days.
  21. Kept SLA for 30 tickets
  22. FCR for 20 tickets.
  23. Completed 15 Cutovers
  24. Closed 20 tickets in less than 24 hours.