Only 5Recalledtickets forthe month. Closed 80ticketsthismonth.Closed20 Voicetickets.< 5%reopenedtickets.Created5 KBArticles. Updated AllTicketsBefore Endof Day for 25days.Zero SLABreachesfor 10days.90%Happinessrating for30 tickets.Completed15Cutovers 95% SLAcompliancefor for 18tickets.No ticketwithout anupdate in24 hours.Closed 20tickets inless than24 hours.FCRfor 20tickets.Kept SLAfor 30ticketsReceived12customerthank you.s.Firstresponsetime lessthan 30 minsfor 50 tickets.Responsetime lessthan 30 minsfor 30tickets.Closed 15P1 ticketsin less than30 mins.Fixed arecurringissue.Closed25tickets.Resolved18 ticketsin less thantwo days. Helpedprevent10 tickets.Helped acolleague15 times.AutomatedaRepetitiveTaskOnly 5Recalledtickets forthe month. Closed 80ticketsthismonth.Closed20 Voicetickets.< 5%reopenedtickets.Created5 KBArticles. Updated AllTicketsBefore Endof Day for 25days.Zero SLABreachesfor 10days.90%Happinessrating for30 tickets.Completed15Cutovers 95% SLAcompliancefor for 18tickets.No ticketwithout anupdate in24 hours.Closed 20tickets inless than24 hours.FCRfor 20tickets.Kept SLAfor 30ticketsReceived12customerthank you.s.Firstresponsetime lessthan 30 minsfor 50 tickets.Responsetime lessthan 30 minsfor 30tickets.Closed 15P1 ticketsin less than30 mins.Fixed arecurringissue.Closed25tickets.Resolved18 ticketsin less thantwo days. Helpedprevent10 tickets.Helped acolleague15 times.AutomatedaRepetitiveTask

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Only 5 Recalled tickets for the month.
  2. Closed 80 tickets this month.
  3. Closed 20 Voice tickets.
  4. < 5% reopened tickets.
  5. Created 5 KB Articles.
  6. Updated All Tickets Before End of Day for 25 days.
  7. Zero SLA Breaches for 10 days.
  8. 90% Happiness rating for 30 tickets.
  9. Completed 15 Cutovers
  10. 95% SLA compliance for for 18 tickets.
  11. No ticket without an update in 24 hours.
  12. Closed 20 tickets in less than 24 hours.
  13. FCR for 20 tickets.
  14. Kept SLA for 30 tickets
  15. Received 12 customer thank you.s.
  16. First response time less than 30 mins for 50 tickets.
  17. Response time less than 30 mins for 30 tickets.
  18. Closed 15 P1 tickets in less than 30 mins.
  19. Fixed a recurring issue.
  20. Closed 25 tickets.
  21. Resolved 18 tickets in less than two days.
  22. Helped prevent 10 tickets.
  23. Helped a colleague 15 times.
  24. Automated a Repetitive Task