Closed 80ticketsthismonth.Kept SLAfor 30ticketsResponsetime lessthan 30 minsfor 30tickets.95% SLAcompliancefor for 18tickets.90%Happinessrating for30 tickets.FCRfor 20tickets.Resolved18 ticketsin less thantwo days. Firstresponsetime lessthan 30 minsfor 50 tickets.Only 5Recalledtickets forthe month. Closed25tickets.Fixed arecurringissue.Closed 15P1 ticketsin less than30 mins.AutomatedaRepetitiveTaskClosed20 Voicetickets.Completed15Cutovers < 5%reopenedtickets.Updated AllTicketsBefore Endof Day for 25days.Closed 20tickets inless than24 hours.Helpedprevent10 tickets.Helped acolleague15 times.Zero SLABreachesfor 10days.Received12customerthank you.s.Created5 KBArticles. No ticketwithout anupdate in24 hours.Closed 80ticketsthismonth.Kept SLAfor 30ticketsResponsetime lessthan 30 minsfor 30tickets.95% SLAcompliancefor for 18tickets.90%Happinessrating for30 tickets.FCRfor 20tickets.Resolved18 ticketsin less thantwo days. Firstresponsetime lessthan 30 minsfor 50 tickets.Only 5Recalledtickets forthe month. Closed25tickets.Fixed arecurringissue.Closed 15P1 ticketsin less than30 mins.AutomatedaRepetitiveTaskClosed20 Voicetickets.Completed15Cutovers < 5%reopenedtickets.Updated AllTicketsBefore Endof Day for 25days.Closed 20tickets inless than24 hours.Helpedprevent10 tickets.Helped acolleague15 times.Zero SLABreachesfor 10days.Received12customerthank you.s.Created5 KBArticles. No ticketwithout anupdate in24 hours.

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Closed 80 tickets this month.
  2. Kept SLA for 30 tickets
  3. Response time less than 30 mins for 30 tickets.
  4. 95% SLA compliance for for 18 tickets.
  5. 90% Happiness rating for 30 tickets.
  6. FCR for 20 tickets.
  7. Resolved 18 tickets in less than two days.
  8. First response time less than 30 mins for 50 tickets.
  9. Only 5 Recalled tickets for the month.
  10. Closed 25 tickets.
  11. Fixed a recurring issue.
  12. Closed 15 P1 tickets in less than 30 mins.
  13. Automated a Repetitive Task
  14. Closed 20 Voice tickets.
  15. Completed 15 Cutovers
  16. < 5% reopened tickets.
  17. Updated All Tickets Before End of Day for 25 days.
  18. Closed 20 tickets in less than 24 hours.
  19. Helped prevent 10 tickets.
  20. Helped a colleague 15 times.
  21. Zero SLA Breaches for 10 days.
  22. Received 12 customer thank you.s.
  23. Created 5 KB Articles.
  24. No ticket without an update in 24 hours.