90%Happinessrating for30 tickets.Firstresponsetime lessthan 30 minsfor 50 tickets.Closed 80ticketsthismonth.Kept SLAfor 30ticketsCreated5 KBArticles. Zero SLABreachesfor 10days.Helped acolleague15 times.Closed 20tickets inless than24 hours.Only 5Recalledtickets forthe month. Closed20 Voicetickets.Received12customerthank you.s.95% SLAcompliancefor for 18tickets.Closed 15P1 ticketsin less than30 mins.Fixed arecurringissue.< 5%reopenedtickets.Closed25tickets.Resolved18 ticketsin less thantwo days. Helpedprevent10 tickets.No ticketwithout anupdate in24 hours.Completed15Cutovers Updated AllTicketsBefore Endof Day for 25days.FCRfor 20tickets.Responsetime lessthan 30 minsfor 30tickets.AutomatedaRepetitiveTask90%Happinessrating for30 tickets.Firstresponsetime lessthan 30 minsfor 50 tickets.Closed 80ticketsthismonth.Kept SLAfor 30ticketsCreated5 KBArticles. Zero SLABreachesfor 10days.Helped acolleague15 times.Closed 20tickets inless than24 hours.Only 5Recalledtickets forthe month. Closed20 Voicetickets.Received12customerthank you.s.95% SLAcompliancefor for 18tickets.Closed 15P1 ticketsin less than30 mins.Fixed arecurringissue.< 5%reopenedtickets.Closed25tickets.Resolved18 ticketsin less thantwo days. Helpedprevent10 tickets.No ticketwithout anupdate in24 hours.Completed15Cutovers Updated AllTicketsBefore Endof Day for 25days.FCRfor 20tickets.Responsetime lessthan 30 minsfor 30tickets.AutomatedaRepetitiveTask

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 90% Happiness rating for 30 tickets.
  2. First response time less than 30 mins for 50 tickets.
  3. Closed 80 tickets this month.
  4. Kept SLA for 30 tickets
  5. Created 5 KB Articles.
  6. Zero SLA Breaches for 10 days.
  7. Helped a colleague 15 times.
  8. Closed 20 tickets in less than 24 hours.
  9. Only 5 Recalled tickets for the month.
  10. Closed 20 Voice tickets.
  11. Received 12 customer thank you.s.
  12. 95% SLA compliance for for 18 tickets.
  13. Closed 15 P1 tickets in less than 30 mins.
  14. Fixed a recurring issue.
  15. < 5% reopened tickets.
  16. Closed 25 tickets.
  17. Resolved 18 tickets in less than two days.
  18. Helped prevent 10 tickets.
  19. No ticket without an update in 24 hours.
  20. Completed 15 Cutovers
  21. Updated All Tickets Before End of Day for 25 days.
  22. FCR for 20 tickets.
  23. Response time less than 30 mins for 30 tickets.
  24. Automated a Repetitive Task