Help Desk Bingo

Help Desk Bingo Card
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This bingo card has a free space and 24 words: Closed 80 tickets this month., Helped prevent 10 tickets., Automated a Repetitive Task, Only 5 Recalled tickets for the month., Zero SLA Breaches for 10 days., Closed 20 Voice tickets., First response time less than 30 mins for 50 tickets., Resolved 18 tickets in less than two days., Created 5 KB Articles., Response time less than 30 mins for 30 tickets., Kept SLA for 30 tickets, Received 12 customer thank you.s., Fixed a recurring issue., Closed 15 P1 tickets in less than 30 mins., Completed 15 Cutovers, Updated All Tickets Before End of Day for 25 days., Closed 25 tickets., No ticket without an update in 24 hours., FCR for 20 tickets., Helped a colleague 15 times., Closed 20 tickets in less than 24 hours., 95% SLA compliance for for 18 tickets., 90% Happiness rating for 30 tickets. and < 5% reopened tickets..

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