Right fit acustomerwho haspricingconcernsHave youtested servicewith the newprovider toensure it meetsyour needs?How areyourservicesworking foryou?Help acustomerenroll intext alertsUpgradeto ahigherHSD tierMay I askwhy you arelooking todisconnect?Install anHSDcustomerwith Streamand HomeFiPromoteBlueRidgeMobileOffer awelcomereturnTurn abilling callinto a sale“Before wefinalizeanything, can Iask what madeyou decide toswitch?”Whatchannels areyou watchingwith yourcable service?Enroll acustomer inAutoPay andPaperlessbillingHomePhoneSaleSaved acustomerwith aretentionofferUpsellHomeFiWhatpricing/speedis thecompetitoroffering you?BRTPsaleRetain acustomerlooking todisconnectSubmita MobileLeadHow manydevices do youhave connectedto theinternet/Wi-Fi?Educate acustomer on abenefit of theirservice theyaren't familiarwith!Upsell on aFiberConversionEducate acustomeron HomeSecurityRight fit acustomerwho haspricingconcernsHave youtested servicewith the newprovider toensure it meetsyour needs?How areyourservicesworking foryou?Help acustomerenroll intext alertsUpgradeto ahigherHSD tierMay I askwhy you arelooking todisconnect?Install anHSDcustomerwith Streamand HomeFiPromoteBlueRidgeMobileOffer awelcomereturnTurn abilling callinto a sale“Before wefinalizeanything, can Iask what madeyou decide toswitch?”Whatchannels areyou watchingwith yourcable service?Enroll acustomer inAutoPay andPaperlessbillingHomePhoneSaleSaved acustomerwith aretentionofferUpsellHomeFiWhatpricing/speedis thecompetitoroffering you?BRTPsaleRetain acustomerlooking todisconnectSubmita MobileLeadHow manydevices do youhave connectedto theinternet/Wi-Fi?Educate acustomer on abenefit of theirservice theyaren't familiarwith!Upsell on aFiberConversionEducate acustomeron HomeSecurity

Sales and Retention Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Right fit a customer who has pricing concerns
  2. Have you tested service with the new provider to ensure it meets your needs?
  3. How are your services working for you?
  4. Help a customer enroll in text alerts
  5. Upgrade to a higher HSD tier
  6. May I ask why you are looking to disconnect?
  7. Install an HSD customer with Stream and HomeFi
  8. Promote Blue Ridge Mobile
  9. Offer a welcome return
  10. Turn a billing call into a sale
  11. “Before we finalize anything, can I ask what made you decide to switch?”
  12. What channels are you watching with your cable service?
  13. Enroll a customer in AutoPay and Paperless billing
  14. Home Phone Sale
  15. Saved a customer with a retention offer
  16. Upsell HomeFi
  17. What pricing/speed is the competitor offering you?
  18. BRTP sale
  19. Retain a customer looking to disconnect
  20. Submit a Mobile Lead
  21. How many devices do you have connected to the internet/Wi-Fi?
  22. Educate a customer on a benefit of their service they aren't familiar with!
  23. Upsell on a Fiber Conversion
  24. Educate a customer on Home Security