“Before wefinalizeanything, can Iask what madeyou decide toswitch?”Upsell on aFiberConversionRetain acustomerlooking todisconnectUpsellHomeFiBRTPsaleWhatchannels areyou watchingwith yourcable service?Submita MobileLeadEnroll acustomer inAutoPay andPaperlessbillingSaved acustomerwith aretentionofferRight fit acustomerwho haspricingconcernsWhatpricing/speedis thecompetitoroffering you?PromoteBlueRidgeMobileOffer awelcomereturnHow manydevices do youhave connectedto theinternet/Wi-Fi?How areyourservicesworking foryou?May I askwhy you arelooking todisconnect?Help acustomerenroll intext alertsHomePhoneSaleEducate acustomeron HomeSecurityInstall anHSDcustomerwith Streamand HomeFiTurn abilling callinto a saleUpgradeto ahigherHSD tierEducate acustomer on abenefit of theirservice theyaren't familiarwith!Have youtested servicewith the newprovider toensure it meetsyour needs?“Before wefinalizeanything, can Iask what madeyou decide toswitch?”Upsell on aFiberConversionRetain acustomerlooking todisconnectUpsellHomeFiBRTPsaleWhatchannels areyou watchingwith yourcable service?Submita MobileLeadEnroll acustomer inAutoPay andPaperlessbillingSaved acustomerwith aretentionofferRight fit acustomerwho haspricingconcernsWhatpricing/speedis thecompetitoroffering you?PromoteBlueRidgeMobileOffer awelcomereturnHow manydevices do youhave connectedto theinternet/Wi-Fi?How areyourservicesworking foryou?May I askwhy you arelooking todisconnect?Help acustomerenroll intext alertsHomePhoneSaleEducate acustomeron HomeSecurityInstall anHSDcustomerwith Streamand HomeFiTurn abilling callinto a saleUpgradeto ahigherHSD tierEducate acustomer on abenefit of theirservice theyaren't familiarwith!Have youtested servicewith the newprovider toensure it meetsyour needs?

Sales and Retention Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Before we finalize anything, can I ask what made you decide to switch?”
  2. Upsell on a Fiber Conversion
  3. Retain a customer looking to disconnect
  4. Upsell HomeFi
  5. BRTP sale
  6. What channels are you watching with your cable service?
  7. Submit a Mobile Lead
  8. Enroll a customer in AutoPay and Paperless billing
  9. Saved a customer with a retention offer
  10. Right fit a customer who has pricing concerns
  11. What pricing/speed is the competitor offering you?
  12. Promote Blue Ridge Mobile
  13. Offer a welcome return
  14. How many devices do you have connected to the internet/Wi-Fi?
  15. How are your services working for you?
  16. May I ask why you are looking to disconnect?
  17. Help a customer enroll in text alerts
  18. Home Phone Sale
  19. Educate a customer on Home Security
  20. Install an HSD customer with Stream and HomeFi
  21. Turn a billing call into a sale
  22. Upgrade to a higher HSD tier
  23. Educate a customer on a benefit of their service they aren't familiar with!
  24. Have you tested service with the new provider to ensure it meets your needs?