Enroll acustomer inAutoPay andPaperlessbillingHow manydevices do youhave connectedto theinternet/Wi-Fi?Upgradeto ahigherHSD tierTurn abilling callinto a saleRight fit acustomerwho haspricingconcernsEducate acustomer on abenefit of theirservice theyaren't familiarwith!Whatpricing/speedis thecompetitoroffering you?Offer awelcomereturnHelp acustomerenroll intext alertsUpsell on aFiberConversionEducate acustomeron HomeSecurityBRTPsaleHomePhoneSaleHow areyourservicesworking foryou?UpsellHomeFiSubmita MobileLeadInstall anHSDcustomerwith Streamand HomeFiRetain acustomerlooking todisconnectWhatchannels areyou watchingwith yourcable service?May I askwhy you arelooking todisconnect?Saved acustomerwith aretentionoffer“Before wefinalizeanything, can Iask what madeyou decide toswitch?”Have youtested servicewith the newprovider toensure it meetsyour needs?PromoteBlueRidgeMobileEnroll acustomer inAutoPay andPaperlessbillingHow manydevices do youhave connectedto theinternet/Wi-Fi?Upgradeto ahigherHSD tierTurn abilling callinto a saleRight fit acustomerwho haspricingconcernsEducate acustomer on abenefit of theirservice theyaren't familiarwith!Whatpricing/speedis thecompetitoroffering you?Offer awelcomereturnHelp acustomerenroll intext alertsUpsell on aFiberConversionEducate acustomeron HomeSecurityBRTPsaleHomePhoneSaleHow areyourservicesworking foryou?UpsellHomeFiSubmita MobileLeadInstall anHSDcustomerwith Streamand HomeFiRetain acustomerlooking todisconnectWhatchannels areyou watchingwith yourcable service?May I askwhy you arelooking todisconnect?Saved acustomerwith aretentionoffer“Before wefinalizeanything, can Iask what madeyou decide toswitch?”Have youtested servicewith the newprovider toensure it meetsyour needs?PromoteBlueRidgeMobile

Sales and Retention Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Enroll a customer in AutoPay and Paperless billing
  2. How many devices do you have connected to the internet/Wi-Fi?
  3. Upgrade to a higher HSD tier
  4. Turn a billing call into a sale
  5. Right fit a customer who has pricing concerns
  6. Educate a customer on a benefit of their service they aren't familiar with!
  7. What pricing/speed is the competitor offering you?
  8. Offer a welcome return
  9. Help a customer enroll in text alerts
  10. Upsell on a Fiber Conversion
  11. Educate a customer on Home Security
  12. BRTP sale
  13. Home Phone Sale
  14. How are your services working for you?
  15. Upsell HomeFi
  16. Submit a Mobile Lead
  17. Install an HSD customer with Stream and HomeFi
  18. Retain a customer looking to disconnect
  19. What channels are you watching with your cable service?
  20. May I ask why you are looking to disconnect?
  21. Saved a customer with a retention offer
  22. “Before we finalize anything, can I ask what made you decide to switch?”
  23. Have you tested service with the new provider to ensure it meets your needs?
  24. Promote Blue Ridge Mobile