UpsellHomeFiOffer awelcomereturnInstall anHSDcustomerwith Streamand HomeFiEducate acustomeron HomeSecurityTurn abilling callinto a saleHow areyourservicesworking foryou?Whatchannels areyou watchingwith yourcable service?Have youtested servicewith the newprovider toensure it meetsyour needs?How manydevices do youhave connectedto theinternet/Wi-Fi?May I askwhy you arelooking todisconnect?Saved acustomerwith aretentionofferUpsell on aFiberConversionBRTPsaleWhatpricing/speedis thecompetitoroffering you?Educate acustomer on abenefit of theirservice theyaren't familiarwith!Submita MobileLeadRetain acustomerlooking todisconnectPromoteBlueRidgeMobileHomePhoneSaleHelp acustomerenroll intext alertsUpgradeto ahigherHSD tier“Before wefinalizeanything, can Iask what madeyou decide toswitch?”Enroll acustomer inAutoPay andPaperlessbillingRight fit acustomerwho haspricingconcernsUpsellHomeFiOffer awelcomereturnInstall anHSDcustomerwith Streamand HomeFiEducate acustomeron HomeSecurityTurn abilling callinto a saleHow areyourservicesworking foryou?Whatchannels areyou watchingwith yourcable service?Have youtested servicewith the newprovider toensure it meetsyour needs?How manydevices do youhave connectedto theinternet/Wi-Fi?May I askwhy you arelooking todisconnect?Saved acustomerwith aretentionofferUpsell on aFiberConversionBRTPsaleWhatpricing/speedis thecompetitoroffering you?Educate acustomer on abenefit of theirservice theyaren't familiarwith!Submita MobileLeadRetain acustomerlooking todisconnectPromoteBlueRidgeMobileHomePhoneSaleHelp acustomerenroll intext alertsUpgradeto ahigherHSD tier“Before wefinalizeanything, can Iask what madeyou decide toswitch?”Enroll acustomer inAutoPay andPaperlessbillingRight fit acustomerwho haspricingconcerns

Sales and Retention Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upsell HomeFi
  2. Offer a welcome return
  3. Install an HSD customer with Stream and HomeFi
  4. Educate a customer on Home Security
  5. Turn a billing call into a sale
  6. How are your services working for you?
  7. What channels are you watching with your cable service?
  8. Have you tested service with the new provider to ensure it meets your needs?
  9. How many devices do you have connected to the internet/Wi-Fi?
  10. May I ask why you are looking to disconnect?
  11. Saved a customer with a retention offer
  12. Upsell on a Fiber Conversion
  13. BRTP sale
  14. What pricing/speed is the competitor offering you?
  15. Educate a customer on a benefit of their service they aren't familiar with!
  16. Submit a Mobile Lead
  17. Retain a customer looking to disconnect
  18. Promote Blue Ridge Mobile
  19. Home Phone Sale
  20. Help a customer enroll in text alerts
  21. Upgrade to a higher HSD tier
  22. “Before we finalize anything, can I ask what made you decide to switch?”
  23. Enroll a customer in AutoPay and Paperless billing
  24. Right fit a customer who has pricing concerns