HomePhoneSaleOffer awelcomereturnBRTPsaleUpsellHomeFiEducate acustomer on abenefit of theirservice theyaren't familiarwith!“Before wefinalizeanything, can Iask what madeyou decide toswitch?”Help acustomerenroll intext alertsWhatchannels areyou watchingwith yourcable service?Upgradeto ahigherHSD tierTurn abilling callinto a saleRetain acustomerlooking todisconnectSubmita MobileLeadHave youtested servicewith the newprovider toensure it meetsyour needs?Saved acustomerwith aretentionofferEducate acustomeron HomeSecurityEnroll acustomer inAutoPay andPaperlessbillingRight fit acustomerwho haspricingconcernsUpsell on aFiberConversionMay I askwhy you arelooking todisconnect?How manydevices do youhave connectedto theinternet/Wi-Fi?PromoteBlueRidgeMobileInstall anHSDcustomerwith Streamand HomeFiHow areyourservicesworking foryou?Whatpricing/speedis thecompetitoroffering you?HomePhoneSaleOffer awelcomereturnBRTPsaleUpsellHomeFiEducate acustomer on abenefit of theirservice theyaren't familiarwith!“Before wefinalizeanything, can Iask what madeyou decide toswitch?”Help acustomerenroll intext alertsWhatchannels areyou watchingwith yourcable service?Upgradeto ahigherHSD tierTurn abilling callinto a saleRetain acustomerlooking todisconnectSubmita MobileLeadHave youtested servicewith the newprovider toensure it meetsyour needs?Saved acustomerwith aretentionofferEducate acustomeron HomeSecurityEnroll acustomer inAutoPay andPaperlessbillingRight fit acustomerwho haspricingconcernsUpsell on aFiberConversionMay I askwhy you arelooking todisconnect?How manydevices do youhave connectedto theinternet/Wi-Fi?PromoteBlueRidgeMobileInstall anHSDcustomerwith Streamand HomeFiHow areyourservicesworking foryou?Whatpricing/speedis thecompetitoroffering you?

Sales and Retention Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Home Phone Sale
  2. Offer a welcome return
  3. BRTP sale
  4. Upsell HomeFi
  5. Educate a customer on a benefit of their service they aren't familiar with!
  6. “Before we finalize anything, can I ask what made you decide to switch?”
  7. Help a customer enroll in text alerts
  8. What channels are you watching with your cable service?
  9. Upgrade to a higher HSD tier
  10. Turn a billing call into a sale
  11. Retain a customer looking to disconnect
  12. Submit a Mobile Lead
  13. Have you tested service with the new provider to ensure it meets your needs?
  14. Saved a customer with a retention offer
  15. Educate a customer on Home Security
  16. Enroll a customer in AutoPay and Paperless billing
  17. Right fit a customer who has pricing concerns
  18. Upsell on a Fiber Conversion
  19. May I ask why you are looking to disconnect?
  20. How many devices do you have connected to the internet/Wi-Fi?
  21. Promote Blue Ridge Mobile
  22. Install an HSD customer with Stream and HomeFi
  23. How are your services working for you?
  24. What pricing/speed is the competitor offering you?