Retain acustomerlooking todisconnectHelp acustomerenroll intext alertsUpsellHomeFiEducate acustomeron HomeSecurityUpgradeto ahigherHSD tierWhatchannels areyou watchingwith yourcable service?PromoteBlueRidgeMobileRight fit acustomerwho haspricingconcernsOffer awelcomereturnHomePhoneSaleMay I askwhy you arelooking todisconnect?Turn abilling callinto a saleSubmita MobileLeadUpsell on aFiberConversionBRTPsaleHow areyourservicesworking foryou?How manydevices do youhave connectedto theinternet/Wi-Fi?“Before wefinalizeanything, can Iask what madeyou decide toswitch?”Have youtested servicewith the newprovider toensure it meetsyour needs?Whatpricing/speedis thecompetitoroffering you?Install anHSDcustomerwith Streamand HomeFiEducate acustomer on abenefit of theirservice theyaren't familiarwith!Enroll acustomer inAutoPay andPaperlessbillingSaved acustomerwith aretentionofferRetain acustomerlooking todisconnectHelp acustomerenroll intext alertsUpsellHomeFiEducate acustomeron HomeSecurityUpgradeto ahigherHSD tierWhatchannels areyou watchingwith yourcable service?PromoteBlueRidgeMobileRight fit acustomerwho haspricingconcernsOffer awelcomereturnHomePhoneSaleMay I askwhy you arelooking todisconnect?Turn abilling callinto a saleSubmita MobileLeadUpsell on aFiberConversionBRTPsaleHow areyourservicesworking foryou?How manydevices do youhave connectedto theinternet/Wi-Fi?“Before wefinalizeanything, can Iask what madeyou decide toswitch?”Have youtested servicewith the newprovider toensure it meetsyour needs?Whatpricing/speedis thecompetitoroffering you?Install anHSDcustomerwith Streamand HomeFiEducate acustomer on abenefit of theirservice theyaren't familiarwith!Enroll acustomer inAutoPay andPaperlessbillingSaved acustomerwith aretentionoffer

Sales and Retention Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Retain a customer looking to disconnect
  2. Help a customer enroll in text alerts
  3. Upsell HomeFi
  4. Educate a customer on Home Security
  5. Upgrade to a higher HSD tier
  6. What channels are you watching with your cable service?
  7. Promote Blue Ridge Mobile
  8. Right fit a customer who has pricing concerns
  9. Offer a welcome return
  10. Home Phone Sale
  11. May I ask why you are looking to disconnect?
  12. Turn a billing call into a sale
  13. Submit a Mobile Lead
  14. Upsell on a Fiber Conversion
  15. BRTP sale
  16. How are your services working for you?
  17. How many devices do you have connected to the internet/Wi-Fi?
  18. “Before we finalize anything, can I ask what made you decide to switch?”
  19. Have you tested service with the new provider to ensure it meets your needs?
  20. What pricing/speed is the competitor offering you?
  21. Install an HSD customer with Stream and HomeFi
  22. Educate a customer on a benefit of their service they aren't familiar with!
  23. Enroll a customer in AutoPay and Paperless billing
  24. Saved a customer with a retention offer