Right fit acustomerwho haspricingconcernsUpsell on aFiberConversionWhatpricing/speedis thecompetitoroffering you?Submita MobileLeadWhatchannels areyou watchingwith yourcable service?Retain acustomerlooking todisconnectTurn abilling callinto a saleMay I askwhy you arelooking todisconnect?BRTPsaleSaved acustomerwith aretentionofferOffer awelcomereturnHelp acustomerenroll intext alertsUpgradeto ahigherHSD tier“Before wefinalizeanything, can Iask what madeyou decide toswitch?”How areyourservicesworking foryou?Have youtested servicewith the newprovider toensure it meetsyour needs?Enroll acustomer inAutoPay andPaperlessbillingInstall anHSDcustomerwith Streamand HomeFiUpsellHomeFiEducate acustomeron HomeSecurityHomePhoneSaleHow manydevices do youhave connectedto theinternet/Wi-Fi?PromoteBlueRidgeMobileEducate acustomer on abenefit of theirservice theyaren't familiarwith!Right fit acustomerwho haspricingconcernsUpsell on aFiberConversionWhatpricing/speedis thecompetitoroffering you?Submita MobileLeadWhatchannels areyou watchingwith yourcable service?Retain acustomerlooking todisconnectTurn abilling callinto a saleMay I askwhy you arelooking todisconnect?BRTPsaleSaved acustomerwith aretentionofferOffer awelcomereturnHelp acustomerenroll intext alertsUpgradeto ahigherHSD tier“Before wefinalizeanything, can Iask what madeyou decide toswitch?”How areyourservicesworking foryou?Have youtested servicewith the newprovider toensure it meetsyour needs?Enroll acustomer inAutoPay andPaperlessbillingInstall anHSDcustomerwith Streamand HomeFiUpsellHomeFiEducate acustomeron HomeSecurityHomePhoneSaleHow manydevices do youhave connectedto theinternet/Wi-Fi?PromoteBlueRidgeMobileEducate acustomer on abenefit of theirservice theyaren't familiarwith!

Sales and Retention Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Right fit a customer who has pricing concerns
  2. Upsell on a Fiber Conversion
  3. What pricing/speed is the competitor offering you?
  4. Submit a Mobile Lead
  5. What channels are you watching with your cable service?
  6. Retain a customer looking to disconnect
  7. Turn a billing call into a sale
  8. May I ask why you are looking to disconnect?
  9. BRTP sale
  10. Saved a customer with a retention offer
  11. Offer a welcome return
  12. Help a customer enroll in text alerts
  13. Upgrade to a higher HSD tier
  14. “Before we finalize anything, can I ask what made you decide to switch?”
  15. How are your services working for you?
  16. Have you tested service with the new provider to ensure it meets your needs?
  17. Enroll a customer in AutoPay and Paperless billing
  18. Install an HSD customer with Stream and HomeFi
  19. Upsell HomeFi
  20. Educate a customer on Home Security
  21. Home Phone Sale
  22. How many devices do you have connected to the internet/Wi-Fi?
  23. Promote Blue Ridge Mobile
  24. Educate a customer on a benefit of their service they aren't familiar with!