May I askwhy you arelooking todisconnect?Saved acustomerwith aretentionofferOffer awelcomereturnHow manydevices do youhave connectedto theinternet/Wi-Fi?Whatchannels areyou watchingwith yourcable service?Educate acustomeron HomeSecurityTurn abilling callinto a saleRetain acustomerlooking todisconnectPromoteBlueRidgeMobileHelp acustomerenroll intext alertsWhatpricing/speedis thecompetitoroffering you?Have youtested servicewith the newprovider toensure it meetsyour needs?Install anHSDcustomerwith Streamand HomeFiEducate acustomer on abenefit of theirservice theyaren't familiarwith!“Before wefinalizeanything, can Iask what madeyou decide toswitch?”UpsellHomeFiRight fit acustomerwho haspricingconcernsHomePhoneSaleHow areyourservicesworking foryou?Upsell on aFiberConversionBRTPsaleSubmita MobileLeadUpgradeto ahigherHSD tierEnroll acustomer inAutoPay andPaperlessbillingMay I askwhy you arelooking todisconnect?Saved acustomerwith aretentionofferOffer awelcomereturnHow manydevices do youhave connectedto theinternet/Wi-Fi?Whatchannels areyou watchingwith yourcable service?Educate acustomeron HomeSecurityTurn abilling callinto a saleRetain acustomerlooking todisconnectPromoteBlueRidgeMobileHelp acustomerenroll intext alertsWhatpricing/speedis thecompetitoroffering you?Have youtested servicewith the newprovider toensure it meetsyour needs?Install anHSDcustomerwith Streamand HomeFiEducate acustomer on abenefit of theirservice theyaren't familiarwith!“Before wefinalizeanything, can Iask what madeyou decide toswitch?”UpsellHomeFiRight fit acustomerwho haspricingconcernsHomePhoneSaleHow areyourservicesworking foryou?Upsell on aFiberConversionBRTPsaleSubmita MobileLeadUpgradeto ahigherHSD tierEnroll acustomer inAutoPay andPaperlessbilling

Sales and Retention Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. May I ask why you are looking to disconnect?
  2. Saved a customer with a retention offer
  3. Offer a welcome return
  4. How many devices do you have connected to the internet/Wi-Fi?
  5. What channels are you watching with your cable service?
  6. Educate a customer on Home Security
  7. Turn a billing call into a sale
  8. Retain a customer looking to disconnect
  9. Promote Blue Ridge Mobile
  10. Help a customer enroll in text alerts
  11. What pricing/speed is the competitor offering you?
  12. Have you tested service with the new provider to ensure it meets your needs?
  13. Install an HSD customer with Stream and HomeFi
  14. Educate a customer on a benefit of their service they aren't familiar with!
  15. “Before we finalize anything, can I ask what made you decide to switch?”
  16. Upsell HomeFi
  17. Right fit a customer who has pricing concerns
  18. Home Phone Sale
  19. How are your services working for you?
  20. Upsell on a Fiber Conversion
  21. BRTP sale
  22. Submit a Mobile Lead
  23. Upgrade to a higher HSD tier
  24. Enroll a customer in AutoPay and Paperless billing