Educate acustomeron HomeSecuritySubmita MobileLeadMay I askwhy you arelooking todisconnect?HomePhoneSalePromoteBlueRidgeMobileWhatchannels areyou watchingwith yourcable service?Whatpricing/speedis thecompetitoroffering you?How manydevices do youhave connectedto theinternet/Wi-Fi?“Before wefinalizeanything, can Iask what madeyou decide toswitch?”Saved acustomerwith aretentionofferHow areyourservicesworking foryou?Right fit acustomerwho haspricingconcernsHelp acustomerenroll intext alertsUpsellHomeFiRetain acustomerlooking todisconnectBRTPsaleInstall anHSDcustomerwith Streamand HomeFiHave youtested servicewith the newprovider toensure it meetsyour needs?Educate acustomer on abenefit of theirservice theyaren't familiarwith!Enroll acustomer inAutoPay andPaperlessbillingOffer awelcomereturnTurn abilling callinto a saleUpgradeto ahigherHSD tierUpsell on aFiberConversionEducate acustomeron HomeSecuritySubmita MobileLeadMay I askwhy you arelooking todisconnect?HomePhoneSalePromoteBlueRidgeMobileWhatchannels areyou watchingwith yourcable service?Whatpricing/speedis thecompetitoroffering you?How manydevices do youhave connectedto theinternet/Wi-Fi?“Before wefinalizeanything, can Iask what madeyou decide toswitch?”Saved acustomerwith aretentionofferHow areyourservicesworking foryou?Right fit acustomerwho haspricingconcernsHelp acustomerenroll intext alertsUpsellHomeFiRetain acustomerlooking todisconnectBRTPsaleInstall anHSDcustomerwith Streamand HomeFiHave youtested servicewith the newprovider toensure it meetsyour needs?Educate acustomer on abenefit of theirservice theyaren't familiarwith!Enroll acustomer inAutoPay andPaperlessbillingOffer awelcomereturnTurn abilling callinto a saleUpgradeto ahigherHSD tierUpsell on aFiberConversion

Sales and Retention Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educate a customer on Home Security
  2. Submit a Mobile Lead
  3. May I ask why you are looking to disconnect?
  4. Home Phone Sale
  5. Promote Blue Ridge Mobile
  6. What channels are you watching with your cable service?
  7. What pricing/speed is the competitor offering you?
  8. How many devices do you have connected to the internet/Wi-Fi?
  9. “Before we finalize anything, can I ask what made you decide to switch?”
  10. Saved a customer with a retention offer
  11. How are your services working for you?
  12. Right fit a customer who has pricing concerns
  13. Help a customer enroll in text alerts
  14. Upsell HomeFi
  15. Retain a customer looking to disconnect
  16. BRTP sale
  17. Install an HSD customer with Stream and HomeFi
  18. Have you tested service with the new provider to ensure it meets your needs?
  19. Educate a customer on a benefit of their service they aren't familiar with!
  20. Enroll a customer in AutoPay and Paperless billing
  21. Offer a welcome return
  22. Turn a billing call into a sale
  23. Upgrade to a higher HSD tier
  24. Upsell on a Fiber Conversion