callerrequested tobetransferredto the officeparked amessagetodispatchtook aconsultreferredcaller tooffice hrsreceived abillingquestionafter hrspower/wateroutagerelated callinterpretercallcallerasked tospeak to asupCloggedtoiletcallcreateda WTprescriptionrefill callaskedthe sup aquestiontenantlockedoutcaller statedthat theyhave leftmore than 1mssgiratecallerrecordingcallerrefused toleavemessageCaller statedthat herheater is notworkingdeadair callercomplimentedagentPatientcalling withan urgentmatterEmpathizedCallerrequestedoffice hrsreceivedanincident/COcallerrequested tobetransferredto the officeparked amessagetodispatchtook aconsultreferredcaller tooffice hrsreceived abillingquestionafter hrspower/wateroutagerelated callinterpretercallcallerasked tospeak to asupCloggedtoiletcallcreateda WTprescriptionrefill callaskedthe sup aquestiontenantlockedoutcaller statedthat theyhave leftmore than 1mssgiratecallerrecordingcallerrefused toleavemessageCaller statedthat herheater is notworkingdeadair callercomplimentedagentPatientcalling withan urgentmatterEmpathizedCallerrequestedoffice hrsreceivedanincident/CO

CMS Bingo card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. caller requested to be transferred to the office
  2. parked a message to dispatch
  3. took a consult
  4. referred caller to office hrs
  5. received a billing question after hrs
  6. power /water outage related call
  7. interpreter call
  8. caller asked to speak to a sup
  9. Clogged toilet call
  10. created a WT
  11. prescription refill call
  12. asked the sup a question
  13. tenant locked out
  14. caller stated that they have left more than 1 mssg
  15. irate caller
  16. recording
  17. caller refused to leave message
  18. Caller stated that her heater is not working
  19. dead air
  20. caller complimented agent
  21. Patient calling with an urgent matter
  22. Empathized
  23. Caller requested office hrs
  24. received an incident /CO