deadair callerasked tospeak to asupPatientcalling withan urgentmatterCallerrequestedoffice hrsCloggedtoiletcallcaller statedthat theyhave leftmore than 1mssgreferredcaller tooffice hrspower/wateroutagerelated callreceivedanincident/COrecordingcallercomplimentedagentEmpathizedtook aconsultcreateda WTparked amessagetodispatchtenantlockedoutiratecallercallerrefused toleavemessagereceived abillingquestionafter hrsaskedthe sup aquestionprescriptionrefill callCaller statedthat herheater is notworkingcallerrequested tobetransferredto the officeinterpretercalldeadair callerasked tospeak to asupPatientcalling withan urgentmatterCallerrequestedoffice hrsCloggedtoiletcallcaller statedthat theyhave leftmore than 1mssgreferredcaller tooffice hrspower/wateroutagerelated callreceivedanincident/COrecordingcallercomplimentedagentEmpathizedtook aconsultcreateda WTparked amessagetodispatchtenantlockedoutiratecallercallerrefused toleavemessagereceived abillingquestionafter hrsaskedthe sup aquestionprescriptionrefill callCaller statedthat herheater is notworkingcallerrequested tobetransferredto the officeinterpretercall

CMS Bingo card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. dead air
  2. caller asked to speak to a sup
  3. Patient calling with an urgent matter
  4. Caller requested office hrs
  5. Clogged toilet call
  6. caller stated that they have left more than 1 mssg
  7. referred caller to office hrs
  8. power /water outage related call
  9. received an incident /CO
  10. recording
  11. caller complimented agent
  12. Empathized
  13. took a consult
  14. created a WT
  15. parked a message to dispatch
  16. tenant locked out
  17. irate caller
  18. caller refused to leave message
  19. received a billing question after hrs
  20. asked the sup a question
  21. prescription refill call
  22. Caller stated that her heater is not working
  23. caller requested to be transferred to the office
  24. interpreter call