power/wateroutagerelated callreferredcaller tooffice hrsCaller statedthat herheater is notworkingtook aconsultCallerrequestedoffice hrsaskedthe sup aquestionreceivedanincident/COrecordingtenantlockedoutcallerrefused toleavemessagecallercomplimentedagentcallerrequested tobetransferredto the officecreateda WTPatientcalling withan urgentmatterCloggedtoiletcalldeadair interpretercallreceived abillingquestionafter hrsprescriptionrefill callcaller statedthat theyhave leftmore than 1mssgEmpathizediratecallerparked amessagetodispatchcallerasked tospeak to asuppower/wateroutagerelated callreferredcaller tooffice hrsCaller statedthat herheater is notworkingtook aconsultCallerrequestedoffice hrsaskedthe sup aquestionreceivedanincident/COrecordingtenantlockedoutcallerrefused toleavemessagecallercomplimentedagentcallerrequested tobetransferredto the officecreateda WTPatientcalling withan urgentmatterCloggedtoiletcalldeadair interpretercallreceived abillingquestionafter hrsprescriptionrefill callcaller statedthat theyhave leftmore than 1mssgEmpathizediratecallerparked amessagetodispatchcallerasked tospeak to asup

CMS Bingo card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. power /water outage related call
  2. referred caller to office hrs
  3. Caller stated that her heater is not working
  4. took a consult
  5. Caller requested office hrs
  6. asked the sup a question
  7. received an incident /CO
  8. recording
  9. tenant locked out
  10. caller refused to leave message
  11. caller complimented agent
  12. caller requested to be transferred to the office
  13. created a WT
  14. Patient calling with an urgent matter
  15. Clogged toilet call
  16. dead air
  17. interpreter call
  18. received a billing question after hrs
  19. prescription refill call
  20. caller stated that they have left more than 1 mssg
  21. Empathized
  22. irate caller
  23. parked a message to dispatch
  24. caller asked to speak to a sup