callerrequested tobetransferredto the officetook aconsultCallerrequestedoffice hrsparked amessagetodispatchcaller statedthat theyhave leftmore than 1mssgreferredcaller tooffice hrscreateda WTPatientcalling withan urgentmatteraskedthe sup aquestioncallerasked tospeak to asupcallercomplimentedagentcallerrefused toleavemessageiratecallerreceived abillingquestionafter hrsEmpathizedpower/wateroutagerelated callinterpretercallprescriptionrefill callCloggedtoiletcallrecordingdeadair tenantlockedoutCaller statedthat herheater is notworkingreceivedanincident/COcallerrequested tobetransferredto the officetook aconsultCallerrequestedoffice hrsparked amessagetodispatchcaller statedthat theyhave leftmore than 1mssgreferredcaller tooffice hrscreateda WTPatientcalling withan urgentmatteraskedthe sup aquestioncallerasked tospeak to asupcallercomplimentedagentcallerrefused toleavemessageiratecallerreceived abillingquestionafter hrsEmpathizedpower/wateroutagerelated callinterpretercallprescriptionrefill callCloggedtoiletcallrecordingdeadair tenantlockedoutCaller statedthat herheater is notworkingreceivedanincident/CO

CMS Bingo card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. caller requested to be transferred to the office
  2. took a consult
  3. Caller requested office hrs
  4. parked a message to dispatch
  5. caller stated that they have left more than 1 mssg
  6. referred caller to office hrs
  7. created a WT
  8. Patient calling with an urgent matter
  9. asked the sup a question
  10. caller asked to speak to a sup
  11. caller complimented agent
  12. caller refused to leave message
  13. irate caller
  14. received a billing question after hrs
  15. Empathized
  16. power /water outage related call
  17. interpreter call
  18. prescription refill call
  19. Clogged toilet call
  20. recording
  21. dead air
  22. tenant locked out
  23. Caller stated that her heater is not working
  24. received an incident /CO