Patientcalling withan urgentmatterCaller statedthat herheater is notworkingrecordingcallercomplimentedagentreceived abillingquestionafter hrstook aconsultCloggedtoiletcallparked amessagetodispatchreceivedanincident/COpower/wateroutagerelated callCallerrequestedoffice hrscaller statedthat theyhave leftmore than 1mssgaskedthe sup aquestionreferredcaller tooffice hrsdeadair prescriptionrefill callinterpretercallcallerrequested tobetransferredto the officecallerrefused toleavemessagetenantlockedoutcallerasked tospeak to asupcreateda WTiratecallerEmpathizedPatientcalling withan urgentmatterCaller statedthat herheater is notworkingrecordingcallercomplimentedagentreceived abillingquestionafter hrstook aconsultCloggedtoiletcallparked amessagetodispatchreceivedanincident/COpower/wateroutagerelated callCallerrequestedoffice hrscaller statedthat theyhave leftmore than 1mssgaskedthe sup aquestionreferredcaller tooffice hrsdeadair prescriptionrefill callinterpretercallcallerrequested tobetransferredto the officecallerrefused toleavemessagetenantlockedoutcallerasked tospeak to asupcreateda WTiratecallerEmpathized

CMS Bingo card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient calling with an urgent matter
  2. Caller stated that her heater is not working
  3. recording
  4. caller complimented agent
  5. received a billing question after hrs
  6. took a consult
  7. Clogged toilet call
  8. parked a message to dispatch
  9. received an incident /CO
  10. power /water outage related call
  11. Caller requested office hrs
  12. caller stated that they have left more than 1 mssg
  13. asked the sup a question
  14. referred caller to office hrs
  15. dead air
  16. prescription refill call
  17. interpreter call
  18. caller requested to be transferred to the office
  19. caller refused to leave message
  20. tenant locked out
  21. caller asked to speak to a sup
  22. created a WT
  23. irate caller
  24. Empathized