caller statedthat theyhave leftmore than 1mssgcreateda WTCaller statedthat herheater is notworkingpower/wateroutagerelated callparked amessagetodispatchprescriptionrefill callPatientcalling withan urgentmatterinterpretercallreceived abillingquestionafter hrsCallerrequestedoffice hrsaskedthe sup aquestionCloggedtoiletcallrecordingEmpathizedtook aconsulttenantlockedoutiratecallerreceivedanincident/COcallercomplimentedagentcallerrequested tobetransferredto the officedeadair callerrefused toleavemessagereferredcaller tooffice hrscallerasked tospeak to asupcaller statedthat theyhave leftmore than 1mssgcreateda WTCaller statedthat herheater is notworkingpower/wateroutagerelated callparked amessagetodispatchprescriptionrefill callPatientcalling withan urgentmatterinterpretercallreceived abillingquestionafter hrsCallerrequestedoffice hrsaskedthe sup aquestionCloggedtoiletcallrecordingEmpathizedtook aconsulttenantlockedoutiratecallerreceivedanincident/COcallercomplimentedagentcallerrequested tobetransferredto the officedeadair callerrefused toleavemessagereferredcaller tooffice hrscallerasked tospeak to asup

CMS Bingo card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. caller stated that they have left more than 1 mssg
  2. created a WT
  3. Caller stated that her heater is not working
  4. power /water outage related call
  5. parked a message to dispatch
  6. prescription refill call
  7. Patient calling with an urgent matter
  8. interpreter call
  9. received a billing question after hrs
  10. Caller requested office hrs
  11. asked the sup a question
  12. Clogged toilet call
  13. recording
  14. Empathized
  15. took a consult
  16. tenant locked out
  17. irate caller
  18. received an incident /CO
  19. caller complimented agent
  20. caller requested to be transferred to the office
  21. dead air
  22. caller refused to leave message
  23. referred caller to office hrs
  24. caller asked to speak to a sup