iratecallerreceivedanincident/COCaller statedthat herheater is notworkingaskedthe sup aquestionreceived abillingquestionafter hrsprescriptionrefill callEmpathizedcallerrefused toleavemessagerecordingcallerrequested tobetransferredto the officeCloggedtoiletcallinterpretercallcaller statedthat theyhave leftmore than 1mssgcallercomplimentedagentCallerrequestedoffice hrscallerasked tospeak to asupreferredcaller tooffice hrstook aconsultparked amessagetodispatchcreateda WTtenantlockedoutPatientcalling withan urgentmatterdeadair power/wateroutagerelated calliratecallerreceivedanincident/COCaller statedthat herheater is notworkingaskedthe sup aquestionreceived abillingquestionafter hrsprescriptionrefill callEmpathizedcallerrefused toleavemessagerecordingcallerrequested tobetransferredto the officeCloggedtoiletcallinterpretercallcaller statedthat theyhave leftmore than 1mssgcallercomplimentedagentCallerrequestedoffice hrscallerasked tospeak to asupreferredcaller tooffice hrstook aconsultparked amessagetodispatchcreateda WTtenantlockedoutPatientcalling withan urgentmatterdeadair power/wateroutagerelated call

CMS Bingo card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. irate caller
  2. received an incident /CO
  3. Caller stated that her heater is not working
  4. asked the sup a question
  5. received a billing question after hrs
  6. prescription refill call
  7. Empathized
  8. caller refused to leave message
  9. recording
  10. caller requested to be transferred to the office
  11. Clogged toilet call
  12. interpreter call
  13. caller stated that they have left more than 1 mssg
  14. caller complimented agent
  15. Caller requested office hrs
  16. caller asked to speak to a sup
  17. referred caller to office hrs
  18. took a consult
  19. parked a message to dispatch
  20. created a WT
  21. tenant locked out
  22. Patient calling with an urgent matter
  23. dead air
  24. power /water outage related call