caller statedthat theyhave leftmore than 1mssgcallercomplimentedagenttenantlockedoutcallerasked tospeak to asupPatientcalling withan urgentmatterreceived abillingquestionafter hrsEmpathizediratecalleraskedthe sup aquestionprescriptionrefill callCallerrequestedoffice hrstook aconsultpower/wateroutagerelated callcreateda WTreferredcaller tooffice hrscallerrefused toleavemessageCloggedtoiletcallinterpretercallrecordingdeadair parked amessagetodispatchcallerrequested tobetransferredto the officeCaller statedthat herheater is notworkingreceivedanincident/COcaller statedthat theyhave leftmore than 1mssgcallercomplimentedagenttenantlockedoutcallerasked tospeak to asupPatientcalling withan urgentmatterreceived abillingquestionafter hrsEmpathizediratecalleraskedthe sup aquestionprescriptionrefill callCallerrequestedoffice hrstook aconsultpower/wateroutagerelated callcreateda WTreferredcaller tooffice hrscallerrefused toleavemessageCloggedtoiletcallinterpretercallrecordingdeadair parked amessagetodispatchcallerrequested tobetransferredto the officeCaller statedthat herheater is notworkingreceivedanincident/CO

CMS Bingo card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. caller stated that they have left more than 1 mssg
  2. caller complimented agent
  3. tenant locked out
  4. caller asked to speak to a sup
  5. Patient calling with an urgent matter
  6. received a billing question after hrs
  7. Empathized
  8. irate caller
  9. asked the sup a question
  10. prescription refill call
  11. Caller requested office hrs
  12. took a consult
  13. power /water outage related call
  14. created a WT
  15. referred caller to office hrs
  16. caller refused to leave message
  17. Clogged toilet call
  18. interpreter call
  19. recording
  20. dead air
  21. parked a message to dispatch
  22. caller requested to be transferred to the office
  23. Caller stated that her heater is not working
  24. received an incident /CO