received abillingquestionafter hrsreceivedanincident/COCaller statedthat herheater is notworkingpower/wateroutagerelated callaskedthe sup aquestioncreateda WTprescriptionrefill callparked amessagetodispatchtenantlockedoutcallerrefused toleavemessageinterpretercallrecordingiratecallerEmpathizedcaller statedthat theyhave leftmore than 1mssgdeadair callerrequested tobetransferredto the officecallerasked tospeak to asupPatientcalling withan urgentmattertook aconsultcallercomplimentedagentCallerrequestedoffice hrsreferredcaller tooffice hrsCloggedtoiletcallreceived abillingquestionafter hrsreceivedanincident/COCaller statedthat herheater is notworkingpower/wateroutagerelated callaskedthe sup aquestioncreateda WTprescriptionrefill callparked amessagetodispatchtenantlockedoutcallerrefused toleavemessageinterpretercallrecordingiratecallerEmpathizedcaller statedthat theyhave leftmore than 1mssgdeadair callerrequested tobetransferredto the officecallerasked tospeak to asupPatientcalling withan urgentmattertook aconsultcallercomplimentedagentCallerrequestedoffice hrsreferredcaller tooffice hrsCloggedtoiletcall

CMS Bingo card - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. received a billing question after hrs
  2. received an incident /CO
  3. Caller stated that her heater is not working
  4. power /water outage related call
  5. asked the sup a question
  6. created a WT
  7. prescription refill call
  8. parked a message to dispatch
  9. tenant locked out
  10. caller refused to leave message
  11. interpreter call
  12. recording
  13. irate caller
  14. Empathized
  15. caller stated that they have left more than 1 mssg
  16. dead air
  17. caller requested to be transferred to the office
  18. caller asked to speak to a sup
  19. Patient calling with an urgent matter
  20. took a consult
  21. caller complimented agent
  22. Caller requested office hrs
  23. referred caller to office hrs
  24. Clogged toilet call