This bingo card has a free space and 24 words: Empathized, caller refused to leave message, caller complimented agent, recording, dead air, caller asked to speak to a sup, Patient calling with an urgent matter, took a consult, received a billing question after hrs, irate caller, caller stated that they have left more than 1 mssg, asked the sup a question, parked a message to dispatch, referred caller to office hrs, tenant locked out, received an incident /CO, caller requested to be transferred to the office, created a WT, Caller requested office hrs, interpreter call, prescription refill call, power /water outage related call, Caller stated that her heater is not working and Clogged toilet call.
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