(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Solutions that don’t match the problem
Saying “I don’t know” without offering to find out
Giving incorrect information
Ignoring customer frustration
Bathrooms in poor condition
Interrupting the customer mid-sentence
Denying obvious errors
Making returns or refunds unnecessarily difficult
Advertising features or services that don’t exist
Delivery arrives very late with
Transferring calls repeatedly without resolution
Blaming other teams instead of helping
Staff avoid eye contact or continue chatting with coworkers
Food arrives cold (in a restaurant)
Phone calls unanswered or rushed
Waiting ages just to pay
Wrong items charged
Annoyed by basic questions
No greeting when someone walks in
Sarcastic language
“That’s not my department”
On hold for excessive time
Not explaining policies clearly
Staff arguing with each other in front of customers
