Saying “Idon’t know”withoutoffering tofind outDenyingobviouserrorsBathroomsin poorcondition“That’s notmydepartment”Phone callsunansweredor rushedWrongitemschargedAdvertisingfeatures orservices thatdon’t existOn holdforexcessivetimeMakingreturns orrefundsunnecessarilydifficultSarcasticlanguageStaff arguingwith eachother in frontof customersTransferringcallsrepeatedlywithoutresolutionBlamingother teamsinstead ofhelpingDeliveryarrivesvery latewithNotexplainingpoliciesclearlyWaitingages justto payIgnoringcustomerfrustrationStaff avoideye contactor continuechatting withcoworkersNo greetingwhensomeonewalks inAnnoyedby basicquestionsInterruptingthe customermid-sentenceFoodarrivescold (in arestaurant)GivingincorrectinformationSolutionsthat don’tmatch theproblemSaying “Idon’t know”withoutoffering tofind outDenyingobviouserrorsBathroomsin poorcondition“That’s notmydepartment”Phone callsunansweredor rushedWrongitemschargedAdvertisingfeatures orservices thatdon’t existOn holdforexcessivetimeMakingreturns orrefundsunnecessarilydifficultSarcasticlanguageStaff arguingwith eachother in frontof customersTransferringcallsrepeatedlywithoutresolutionBlamingother teamsinstead ofhelpingDeliveryarrivesvery latewithNotexplainingpoliciesclearlyWaitingages justto payIgnoringcustomerfrustrationStaff avoideye contactor continuechatting withcoworkersNo greetingwhensomeonewalks inAnnoyedby basicquestionsInterruptingthe customermid-sentenceFoodarrivescold (in arestaurant)GivingincorrectinformationSolutionsthat don’tmatch theproblem

Bad customer service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Saying “I don’t know” without offering to find out
  2. Denying obvious errors
  3. Bathrooms in poor condition
  4. “That’s not my department”
  5. Phone calls unanswered or rushed
  6. Wrong items charged
  7. Advertising features or services that don’t exist
  8. On hold for excessive time
  9. Making returns or refunds unnecessarily difficult
  10. Sarcastic language
  11. Staff arguing with each other in front of customers
  12. Transferring calls repeatedly without resolution
  13. Blaming other teams instead of helping
  14. Delivery arrives very late with
  15. Not explaining policies clearly
  16. Waiting ages just to pay
  17. Ignoring customer frustration
  18. Staff avoid eye contact or continue chatting with coworkers
  19. No greeting when someone walks in
  20. Annoyed by basic questions
  21. Interrupting the customer mid-sentence
  22. Food arrives cold (in a restaurant)
  23. Giving incorrect information
  24. Solutions that don’t match the problem