"I would behappy tolook into thatfor you.""I'msorry.""Ofcourse.""Anyonewould beupset in thissituation.""Yourconcern isimportantto us.""I'm takingnotes so Idon't missanything.""Let mewalk youthrough theoptions.""I am sorry fortheinconvenience.""I'll stay withyou until wehave asolution.""I'm sorryyou've hadto dealwith this.""That's agreatquestion.""You'vecome tothe rightplace!""Iunderstandthat wouldbefrustrating.""Thankyou forholding!""I amhappyto help!""We havea few waysto moveforward.""I'm glad youcalled so wecan addressthis.""Let's workthroughthistogether.""Let'stake alook...""Thankyou somuch!""I candothat.""Iunderstandwhy you'reconcernedabout this.""Please.""Thank youforexplainingwhathappened.""Yourconcern isimportantto us.""Is it okay ifI place youon a briefhold?""Just tomake sure Iunderstandcorrectly...""Iappreciateyourpatience.""I don'tblame youfor feelingthat way.""I would behappy tolook into thatfor you.""I'msorry.""Ofcourse.""Anyonewould beupset in thissituation.""Yourconcern isimportantto us.""I'm takingnotes so Idon't missanything.""Let mewalk youthrough theoptions.""I am sorry fortheinconvenience.""I'll stay withyou until wehave asolution.""I'm sorryyou've hadto dealwith this.""That's agreatquestion.""You'vecome tothe rightplace!""Iunderstandthat wouldbefrustrating.""Thankyou forholding!""I amhappyto help!""We havea few waysto moveforward.""I'm glad youcalled so wecan addressthis.""Let's workthroughthistogether.""Let'stake alook...""Thankyou somuch!""I candothat.""Iunderstandwhy you'reconcernedabout this.""Please.""Thank youforexplainingwhathappened.""Yourconcern isimportantto us.""Is it okay ifI place youon a briefhold?""Just tomake sure Iunderstandcorrectly...""Iappreciateyourpatience.""I don'tblame youfor feelingthat way."

Unmatched Member Service Phrases BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I would be happy to look into that for you."
  2. "I'm sorry."
  3. "Of course."
  4. "Anyone would be upset in this situation."
  5. "Your concern is important to us."
  6. "I'm taking notes so I don't miss anything."
  7. "Let me walk you through the options."
  8. "I am sorry for the inconvenience."
  9. "I'll stay with you until we have a solution."
  10. "I'm sorry you've had to deal with this."
  11. "That's a great question."
  12. "You've come to the right place!"
  13. "I understand that would be frustrating."
  14. "Thank you for holding!"
  15. "I am happy to help!"
  16. "We have a few ways to move forward."
  17. "I'm glad you called so we can address this."
  18. "Let's work through this together."
  19. "Let's take a look..."
  20. "Thank you so much!"
  21. "I can do that."
  22. "I understand why you're concerned about this."
  23. "Please."
  24. "Thank you for explaining what happened."
  25. "Your concern is important to us."
  26. "Is it okay if I place you on a brief hold?"
  27. "Just to make sure I understand correctly..."
  28. "I appreciate your patience."
  29. "I don't blame you for feeling that way."