"I'm glad youcalled so wecan addressthis.""Let's workthroughthistogether.""Let'stake alook...""We havea few waysto moveforward.""Yourconcern isimportantto us.""I'm takingnotes so Idon't missanything.""Iunderstandthat wouldbefrustrating.""Let mewalk youthrough theoptions.""That's agreatquestion.""Anyonewould beupset in thissituation.""Is it okay ifI place youon a briefhold?""You'vecome tothe rightplace!""Thankyou forholding!""I'll stay withyou until wehave asolution.""I'msorry.""Thankyou somuch!""Just tomake sure Iunderstandcorrectly...""I don'tblame youfor feelingthat way.""I amhappyto help!""Ofcourse.""Please.""I'm sorryyou've hadto dealwith this.""I candothat.""I would behappy tolook into thatfor you.""I am sorry fortheinconvenience.""Iunderstandwhy you'reconcernedabout this.""Yourconcern isimportantto us.""Thank youforexplainingwhathappened.""Iappreciateyourpatience.""I'm glad youcalled so wecan addressthis.""Let's workthroughthistogether.""Let'stake alook...""We havea few waysto moveforward.""Yourconcern isimportantto us.""I'm takingnotes so Idon't missanything.""Iunderstandthat wouldbefrustrating.""Let mewalk youthrough theoptions.""That's agreatquestion.""Anyonewould beupset in thissituation.""Is it okay ifI place youon a briefhold?""You'vecome tothe rightplace!""Thankyou forholding!""I'll stay withyou until wehave asolution.""I'msorry.""Thankyou somuch!""Just tomake sure Iunderstandcorrectly...""I don'tblame youfor feelingthat way.""I amhappyto help!""Ofcourse.""Please.""I'm sorryyou've hadto dealwith this.""I candothat.""I would behappy tolook into thatfor you.""I am sorry fortheinconvenience.""Iunderstandwhy you'reconcernedabout this.""Yourconcern isimportantto us.""Thank youforexplainingwhathappened.""Iappreciateyourpatience."

Unmatched Member Service Phrases BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. "I'm glad you called so we can address this."
  2. "Let's work through this together."
  3. "Let's take a look..."
  4. "We have a few ways to move forward."
  5. "Your concern is important to us."
  6. "I'm taking notes so I don't miss anything."
  7. "I understand that would be frustrating."
  8. "Let me walk you through the options."
  9. "That's a great question."
  10. "Anyone would be upset in this situation."
  11. "Is it okay if I place you on a brief hold?"
  12. "You've come to the right place!"
  13. "Thank you for holding!"
  14. "I'll stay with you until we have a solution."
  15. "I'm sorry."
  16. "Thank you so much!"
  17. "Just to make sure I understand correctly..."
  18. "I don't blame you for feeling that way."
  19. "I am happy to help!"
  20. "Of course."
  21. "Please."
  22. "I'm sorry you've had to deal with this."
  23. "I can do that."
  24. "I would be happy to look into that for you."
  25. "I am sorry for the inconvenience."
  26. "I understand why you're concerned about this."
  27. "Your concern is important to us."
  28. "Thank you for explaining what happened."
  29. "I appreciate your patience."