"Is it okay ifI place youon a briefhold?""Please.""Just tomake sure Iunderstandcorrectly...""I'm glad youcalled so wecan addressthis.""Iunderstandthat wouldbefrustrating.""Let mewalk youthrough theoptions.""Let's workthroughthistogether.""I am sorry fortheinconvenience.""That's agreatquestion.""Ofcourse.""Anyonewould beupset in thissituation.""I amhappyto help!""Iappreciateyourpatience.""Thankyou forholding!""I'msorry.""I'm sorryyou've hadto dealwith this.""I'll stay withyou until wehave asolution.""I'm takingnotes so Idon't missanything.""Iunderstandwhy you'reconcernedabout this.""Yourconcern isimportantto us.""I candothat.""Thankyou somuch!""Yourconcern isimportantto us.""Let'stake alook...""Thank youforexplainingwhathappened.""You'vecome tothe rightplace!""We havea few waysto moveforward.""I don'tblame youfor feelingthat way.""I would behappy tolook into thatfor you.""Is it okay ifI place youon a briefhold?""Please.""Just tomake sure Iunderstandcorrectly...""I'm glad youcalled so wecan addressthis.""Iunderstandthat wouldbefrustrating.""Let mewalk youthrough theoptions.""Let's workthroughthistogether.""I am sorry fortheinconvenience.""That's agreatquestion.""Ofcourse.""Anyonewould beupset in thissituation.""I amhappyto help!""Iappreciateyourpatience.""Thankyou forholding!""I'msorry.""I'm sorryyou've hadto dealwith this.""I'll stay withyou until wehave asolution.""I'm takingnotes so Idon't missanything.""Iunderstandwhy you'reconcernedabout this.""Yourconcern isimportantto us.""I candothat.""Thankyou somuch!""Yourconcern isimportantto us.""Let'stake alook...""Thank youforexplainingwhathappened.""You'vecome tothe rightplace!""We havea few waysto moveforward.""I don'tblame youfor feelingthat way.""I would behappy tolook into thatfor you."

Unmatched Member Service Phrases BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Is it okay if I place you on a brief hold?"
  2. "Please."
  3. "Just to make sure I understand correctly..."
  4. "I'm glad you called so we can address this."
  5. "I understand that would be frustrating."
  6. "Let me walk you through the options."
  7. "Let's work through this together."
  8. "I am sorry for the inconvenience."
  9. "That's a great question."
  10. "Of course."
  11. "Anyone would be upset in this situation."
  12. "I am happy to help!"
  13. "I appreciate your patience."
  14. "Thank you for holding!"
  15. "I'm sorry."
  16. "I'm sorry you've had to deal with this."
  17. "I'll stay with you until we have a solution."
  18. "I'm taking notes so I don't miss anything."
  19. "I understand why you're concerned about this."
  20. "Your concern is important to us."
  21. "I can do that."
  22. "Thank you so much!"
  23. "Your concern is important to us."
  24. "Let's take a look..."
  25. "Thank you for explaining what happened."
  26. "You've come to the right place!"
  27. "We have a few ways to move forward."
  28. "I don't blame you for feeling that way."
  29. "I would be happy to look into that for you."