This bingo card has a free space and 29 words: "I'm sorry.", "Thank you for explaining what happened.", "Of course.", "Your concern is important to us.", "Is it okay if I place you on a brief hold?", "I'll stay with you until we have a solution.", "I understand that would be frustrating.", "I am sorry for the inconvenience.", "I would be happy to look into that for you.", "Anyone would be upset in this situation.", "I am happy to help!", "Let me walk you through the options.", "Thank you so much!", "I appreciate your patience.", "Thank you for holding!", "I can do that.", "I'm taking notes so I don't miss anything.", "That's a great question.", "Please.", "I don't blame you for feeling that way.", "I'm glad you called so we can address this.", "Let's take a look...", "I'm sorry you've had to deal with this.", "I understand why you're concerned about this.", "We have a few ways to move forward.", "Your concern is important to us.", "Just to make sure I understand correctly...", "Let's work through this together." and "You've come to the right place!".
Empathy and Resolution | Empathy and Resolution | Empathy and Resolution | Empathy and Resolution | Empathy Bingo
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
Tip: If you want your game to last longer (on average), add more unique words/images to it.
