(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Educates caller properly on claim process
Uses confirmation statements
Acknowledge their situation early
Provide Empathy statement
Used personalized Empathy
Used Active listening (paraphrasing previous info caller provided)
