Free!Usetransitionstatementsin callProvideFNOLexpectationsUsed Activelistening(paraphrasingprevious infocaller provided)ProvideEmpathystatementUsedpersonalizedEmpathyEducatescallerproperly onclaimprocessCalm, politeandprofessionaltoneStartsclaimprocessefficientlyOnlyprovidesFO firstnameAcknowledgetheir situationearlyThankcustomerforpatienceAcknowledgedcustomerloyaltyReceived acustomercompliment/praiseSetsexpectationsfor ELproperlyUsesconfirmationstatementsFree!Usetransitionstatementsin callProvideFNOLexpectationsUsed Activelistening(paraphrasingprevious infocaller provided)ProvideEmpathystatementUsedpersonalizedEmpathyEducatescallerproperly onclaimprocessCalm, politeandprofessionaltoneStartsclaimprocessefficientlyOnlyprovidesFO firstnameAcknowledgetheir situationearlyThankcustomerforpatienceAcknowledgedcustomerloyaltyReceived acustomercompliment/praiseSetsexpectationsfor ELproperlyUsesconfirmationstatements

Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Use transition statements in call
  3. Provide FNOL expectations
  4. Used Active listening (paraphrasing previous info caller provided)
  5. Provide Empathy statement
  6. Used personalized Empathy
  7. Educates caller properly on claim process
  8. Calm, polite and professional tone
  9. Starts claim process efficiently
  10. Only provides FO first name
  11. Acknowledge their situation early
  12. Thank customer for patience
  13. Acknowledged customer loyalty
  14. Received a customer compliment/praise
  15. Sets expectations for EL properly
  16. Uses confirmation statements