(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Thank customer for patience
Acknowledge their situation early
Calm, polite and professional tone
Only provides FO first name
Uses confirmation statements
Use transition statements in call
Used personalized Empathy
Free!
Used Active listening (paraphrasing previous info caller provided)
