(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provide FNOL expectations
Uses confirmation statements
Provide Empathy statement
Sets expectations for EL properly
Used personalized Empathy
Starts claim process efficiently
Use transition statements in call
Only provides FO first name
Acknowledge their situation early
Received a customer compliment/praise
Free!
Educates caller properly on claim process
Used Active listening (paraphrasing previous info caller provided)
