This bingo card has 16 words: Acknowledge their situation early, Provide Empathy statement, Provide FNOL expectations, Uses confirmation statements, Starts claim process efficiently, Educates caller properly on claim process, Sets expectations for EL properly, Only provides FO first name, Free!, Use transition statements in call, Received a customer compliment/praise, Calm, polite and professional tone, Acknowledged customer loyalty, Used Active listening (paraphrasing previous info caller provided), Used personalized Empathy and Thank customer for patience.
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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