(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Obtained the Insurance name at the beginning of the call
Identified and used the correct visit type per resources
Paraphrased the callers request
Used the decision tree accurately
Erroneous
encounter completed
Used the Diagnosis List (AS & PEDs) OR Identified Diagnosis for TCM appt (FPIM)
Used correct appointment notes format
Clicked
"Load All Rows"
Did not say the word office in the entire call
Checked in with patient before 2 minutes of hold
Verified patient was seen within 90 days BEFORE asking if anything changed
Correctly identified an Urgent Symptom and routed appropriately
Asked "Are you (or the patient) experiencing any current symptoms?"
Did we check the chart for any previous encounters with pertinent info
Confirmed contact number when scheduling or sending encounter
Confirmed the provider the caller was trying to reach
Correctly utilized Message Pools
Recapped encounter with the Providers name
Filtered Past Tab by Provider
Asked to place patient/caller on hold every time during a call
No spelling errors in encounters
Scheduling or Encounter call completed under 4:30 minutes or less
Opened and Reviewed Registration for any New Patient
