(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Recapped encounter with the Providers name
Asked to place patient/caller on hold every time during a call
Correctly identified an Urgent Symptom and routed appropriately
Did we check the chart for any previous encounters with pertinent info
Did not say the word office in the entire call
Used an empathy statement
Checked in with patient before 2 minutes of hold
Paraphrased the callers request
Filtered Past Tab by Provider
Verified patient was seen within 90 days BEFORE asking if anything changed
Used the decision tree accurately
Opened and Reviewed Registration for any New Patient
Erroneous
encounter completed
Used correct appointment notes format
Asked "Are you (or the patient) experiencing any current symptoms?"
Identified and used the correct visit type per resources
Confirmed contact number when scheduling or sending encounter
Obtained the Insurance name at the beginning of the call
Used the Diagnosis List (AS & PEDs) OR Identified Diagnosis for TCM appt (FPIM)
Clicked
"Load All Rows"
Scheduling or Encounter call completed under 4:30 minutes or less
Confirmed the provider the caller was trying to reach
