(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Opened and Reviewed Registration for any New Patient
No spelling errors in encounters
Did we check the chart for any previous encounters with pertinent info
Correctly identified an Urgent Symptom and routed appropriately
Confirmed contact number when scheduling or sending encounter
Erroneous
encounter completed
Used an empathy statement
Obtained the Insurance name at the beginning of the call
Paraphrased the callers request
Used correct appointment notes format
Used the decision tree accurately
Did not say the word office in the entire call
Asked "Are you (or the patient) experiencing any current symptoms?"
Correctly utilized Message Pools
Checked in with patient before 2 minutes of hold
Confirmed the provider the caller was trying to reach
Identified and used the correct visit type per resources
Verified patient was seen within 90 days BEFORE asking if anything changed
Recapped encounter with the Providers name
Scheduling or Encounter call completed under 4:30 minutes or less
Clicked
"Load All Rows"
Used the Diagnosis List (AS & PEDs) OR Identified Diagnosis for TCM appt (FPIM)
Asked to place patient/caller on hold every time during a call
