(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used the decision tree accurately
Filtered Past Tab by Provider
Obtained the Insurance name at the beginning of the call
Used correct appointment notes format
Erroneous
encounter completed
Recapped encounter with the Providers name
Used an empathy statement
Checked in with patient before 2 minutes of hold
Correctly identified an Urgent Symptom and routed appropriately
Correctly utilized Message Pools
Clicked
"Load All Rows"
Verified patient was seen within 90 days BEFORE asking if anything changed
Confirmed contact number when scheduling or sending encounter
Asked "Are you (or the patient) experiencing any current symptoms?"
Did we check the chart for any previous encounters with pertinent info
Paraphrased the callers request
Did not say the word office in the entire call
Identified and used the correct visit type per resources
Confirmed the provider the caller was trying to reach
Scheduling or Encounter call completed under 4:30 minutes or less
Opened and Reviewed Registration for any New Patient
Used the Diagnosis List (AS & PEDs) OR Identified Diagnosis for TCM appt (FPIM)
No spelling errors in encounters
Asked to place patient/caller on hold every time during a call
