This bingo card has a free space and 24 words: Clicked "Load All Rows", Paraphrased the callers request, Confirmed the provider the caller was trying to reach, Obtained the Insurance name at the beginning of the call, Used the decision tree accurately, Asked "Are you (or the patient) experiencing any current symptoms?", Opened and Reviewed Registration for any New Patient, Identified and used the correct visit type per resources, Confirmed contact number when scheduling or sending encounter, Checked in with patient before 2 minutes of hold, Did not say the word office in the entire call, Asked to place patient/caller on hold every time during a call, Used the Diagnosis List (AS & PEDs) OR Identified Diagnosis for TCM appt (FPIM), Recapped encounter with the Providers name, Did we check the chart for any previous encounters with pertinent info, Filtered Past Tab by Provider, Used an empathy statement, Erroneous encounter completed, Correctly identified an Urgent Symptom and routed appropriately, Verified patient was seen within 90 days BEFORE asking if anything changed, Scheduling or Encounter call completed under 4:30 minutes or less, Used correct appointment notes format, No spelling errors in encounters and Correctly utilized Message Pools.
Quality Assurance Bingo | New Hire Shadow | New Hire Shadow | Ophthalmology Bingo | CCS Bingo
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