(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Free!
Agent codes the issue correctly/selects the correct reason code.
No hold was necessary.
The agent uses the proper greeting.
Agent avoids interrupting or finishing customer's sentences.
Agent uses the proper tone and is warm, upbeat.
An attempt was made to collect consumer's contact information
Agent addresses all of the consumer's questions.
Agent does not thank the caller for calling “Scotts”
Agent provides wrong information to the consumer
No Case was created in ePC
Agent does not conclude properly asking if there was anything they could help with
Agent offers email program, where applicable
Agent does not acknowledge loyalty. (Thank you for choosing “Scotts”)
