(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Agent codes the issue correctly/selects the correct reason code.
Agent offers email program, where applicable
No hold was necessary.
Agent does not thank the caller for calling “Scotts”
Agent does not conclude properly asking if there was anything they could help with
Agent addresses all of the consumer's questions.
No Case was created in ePC
Agent provides wrong information to the consumer
Agent uses the proper tone and is warm, upbeat.
An attempt was made to collect consumer's contact information
Agent does not acknowledge loyalty. (Thank you for choosing “Scotts”)
Agent has more than 15 seconds of dead air.
Agent expressed empathy, where applicable.
The agent uses the proper greeting.
Free!
Agent avoids interrupting or finishing customer's sentences.
