(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Agent has more than 15 seconds of dead air.
Free!
Agent uses the proper tone and is warm, upbeat.
Agent addresses all of the consumer's questions.
Agent avoids interrupting or finishing customer's sentences.
No Case was created in ePC
Agent does not thank the caller for calling “Scotts”
Agent does not acknowledge loyalty. (Thank you for choosing “Scotts”)
Agent offers email program, where applicable
Agent provides wrong information to the consumer
Agent codes the issue correctly/selects the correct reason code.
The agent uses the proper greeting.
An attempt was made to collect consumer's contact information
Agent expressed empathy, where applicable.
No hold was necessary.
Agent does not conclude properly asking if there was anything they could help with
