This bingo card has 16 words: Agent uses the proper tone and is warm, upbeat., An attempt was made to collect consumer's contact information, Agent offers email program, where applicable, Agent avoids interrupting or finishing customer's sentences., Agent expressed empathy, where applicable., Agent does not conclude properly asking if there was anything they could help with, No Case was created in ePC, The agent uses the proper greeting., Free!, Agent addresses all of the consumer's questions., Agent codes the issue correctly/selects the correct reason code., Agent does not thank the caller for calling “Scotts”, Agent provides wrong information to the consumer, Agent does not acknowledge loyalty. (Thank you for choosing “Scotts”), Agent has more than 15 seconds of dead air. and No hold was necessary..
Dean Foods Bingo | Query Rejection Bingo | Blazer Bingo | Qualitative Research | Customer effort bingo
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