A person hasto repeattheir story todifferent staffInterpretationservices arenot offeredright awayA residenthas to comein person tocomplete theprocessNewcomers areexpected toalreadyunderstandhow Cityservices workA resident istreateddifferentlybecause oftheir accent orhow they speakOffice hoursare onlyduring the"typical"workdayPolicies areapplied thesame way toeveryone, evenwhen needsare differentRegistrationis onlyavailableonlineA resident isseen as“difficult” whenraisingconcerns aboutfairnessA resident’sconcern isnot followedup onStaff rely on pastexperiencesinstead ofunderstandingthe currentsituationStaff assume aperson doesnot understandbased on howthey look orspeakStaff givedifferentanswers tothe samequestionA servicelocation isnot easy toaccess bytransitA complaintabout racismis minimizedor not takenseriouslyForms arelong andhard tounderstandMaterialsonly reflectone cultureor way of lifeA residentleaves withoutgetting thehelp theyneedA resident istold to “comeback withsomeone whocan help them”A programis onlyoffered onFridayA person hasto wait along time onhold with 311Thewebsite isdifficult tonavigateEmploymentservices areonly offeredin English orFrenchA resident istold tocontact adifferentdepartmentA person hasto repeattheir story todifferent staffInterpretationservices arenot offeredright awayA residenthas to comein person tocomplete theprocessNewcomers areexpected toalreadyunderstandhow Cityservices workA resident istreateddifferentlybecause oftheir accent orhow they speakOffice hoursare onlyduring the"typical"workdayPolicies areapplied thesame way toeveryone, evenwhen needsare differentRegistrationis onlyavailableonlineA resident isseen as“difficult” whenraisingconcerns aboutfairnessA resident’sconcern isnot followedup onStaff rely on pastexperiencesinstead ofunderstandingthe currentsituationStaff assume aperson doesnot understandbased on howthey look orspeakStaff givedifferentanswers tothe samequestionA servicelocation isnot easy toaccess bytransitA complaintabout racismis minimizedor not takenseriouslyForms arelong andhard tounderstandMaterialsonly reflectone cultureor way of lifeA residentleaves withoutgetting thehelp theyneedA resident istold to “comeback withsomeone whocan help them”A programis onlyoffered onFridayA person hasto wait along time onhold with 311Thewebsite isdifficult tonavigateEmploymentservices areonly offeredin English orFrenchA resident istold tocontact adifferentdepartment

Barrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A person has to repeat their story to different staff
  2. Interpretation services are not offered right away
  3. A resident has to come in person to complete the process
  4. Newcomers are expected to already understand how City services work
  5. A resident is treated differently because of their accent or how they speak
  6. Office hours are only during the "typical" workday
  7. Policies are applied the same way to everyone, even when needs are different
  8. Registration is only available online
  9. A resident is seen as “difficult” when raising concerns about fairness
  10. A resident’s concern is not followed up on
  11. Staff rely on past experiences instead of understanding the current situation
  12. Staff assume a person does not understand based on how they look or speak
  13. Staff give different answers to the same question
  14. A service location is not easy to access by transit
  15. A complaint about racism is minimized or not taken seriously
  16. Forms are long and hard to understand
  17. Materials only reflect one culture or way of life
  18. A resident leaves without getting the help they need
  19. A resident is told to “come back with someone who can help them”
  20. A program is only offered on Friday
  21. A person has to wait a long time on hold with 311
  22. The website is difficult to navigate
  23. Employment services are only offered in English or French
  24. A resident is told to contact a different department