A complaintabout racismis minimizedor not takenseriouslyA servicelocation isnot easy toaccess bytransitA resident istold to “comeback withsomeone whocan help them”A residentleaves withoutgetting thehelp theyneedA resident’sconcern isnot followedup onStaff rely on pastexperiencesinstead ofunderstandingthe currentsituationA programis onlyoffered onFridayA resident istold tocontact adifferentdepartmentThewebsite isdifficult tonavigateA resident isseen as“difficult” whenraisingconcerns aboutfairnessNewcomers areexpected toalreadyunderstandhow Cityservices workStaff givedifferentanswers tothe samequestionRegistrationis onlyavailableonlineEmploymentservices areonly offeredin English orFrenchInterpretationservices arenot offeredright awayStaff assume aperson doesnot understandbased on howthey look orspeakA resident istreateddifferentlybecause oftheir accent orhow they speakOffice hoursare onlyduring the"typical"workdayPolicies areapplied thesame way toeveryone, evenwhen needsare differentA person hasto wait along time onhold with 311Forms arelong andhard tounderstandA residenthas to comein person tocomplete theprocessA person hasto repeattheir story todifferent staffMaterialsonly reflectone cultureor way of lifeA complaintabout racismis minimizedor not takenseriouslyA servicelocation isnot easy toaccess bytransitA resident istold to “comeback withsomeone whocan help them”A residentleaves withoutgetting thehelp theyneedA resident’sconcern isnot followedup onStaff rely on pastexperiencesinstead ofunderstandingthe currentsituationA programis onlyoffered onFridayA resident istold tocontact adifferentdepartmentThewebsite isdifficult tonavigateA resident isseen as“difficult” whenraisingconcerns aboutfairnessNewcomers areexpected toalreadyunderstandhow Cityservices workStaff givedifferentanswers tothe samequestionRegistrationis onlyavailableonlineEmploymentservices areonly offeredin English orFrenchInterpretationservices arenot offeredright awayStaff assume aperson doesnot understandbased on howthey look orspeakA resident istreateddifferentlybecause oftheir accent orhow they speakOffice hoursare onlyduring the"typical"workdayPolicies areapplied thesame way toeveryone, evenwhen needsare differentA person hasto wait along time onhold with 311Forms arelong andhard tounderstandA residenthas to comein person tocomplete theprocessA person hasto repeattheir story todifferent staffMaterialsonly reflectone cultureor way of life

Barrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A complaint about racism is minimized or not taken seriously
  2. A service location is not easy to access by transit
  3. A resident is told to “come back with someone who can help them”
  4. A resident leaves without getting the help they need
  5. A resident’s concern is not followed up on
  6. Staff rely on past experiences instead of understanding the current situation
  7. A program is only offered on Friday
  8. A resident is told to contact a different department
  9. The website is difficult to navigate
  10. A resident is seen as “difficult” when raising concerns about fairness
  11. Newcomers are expected to already understand how City services work
  12. Staff give different answers to the same question
  13. Registration is only available online
  14. Employment services are only offered in English or French
  15. Interpretation services are not offered right away
  16. Staff assume a person does not understand based on how they look or speak
  17. A resident is treated differently because of their accent or how they speak
  18. Office hours are only during the "typical" workday
  19. Policies are applied the same way to everyone, even when needs are different
  20. A person has to wait a long time on hold with 311
  21. Forms are long and hard to understand
  22. A resident has to come in person to complete the process
  23. A person has to repeat their story to different staff
  24. Materials only reflect one culture or way of life