A resident’sconcern isnot followedup onStaff givedifferentanswers tothe samequestionA programis onlyoffered onFridayA person hasto repeattheir story todifferent staffPolicies areapplied thesame way toeveryone, evenwhen needsare differentNewcomers areexpected toalreadyunderstandhow Cityservices workA servicelocation isnot easy toaccess bytransitA complaintabout racismis minimizedor not takenseriouslyOffice hoursare onlyduring the"typical"workdayA resident istold tocontact adifferentdepartmentMaterialsonly reflectone cultureor way of lifeThewebsite isdifficult tonavigateA person hasto wait along time onhold with 311Forms arelong andhard tounderstandRegistrationis onlyavailableonlineA residenthas to comein person tocomplete theprocessA resident isseen as“difficult” whenraisingconcerns aboutfairnessEmploymentservices areonly offeredin English orFrenchStaff rely on pastexperiencesinstead ofunderstandingthe currentsituationInterpretationservices arenot offeredright awayStaff assume aperson doesnot understandbased on howthey look orspeakA residentleaves withoutgetting thehelp theyneedA resident istold to “comeback withsomeone whocan help them”A resident istreateddifferentlybecause oftheir accent orhow they speakA resident’sconcern isnot followedup onStaff givedifferentanswers tothe samequestionA programis onlyoffered onFridayA person hasto repeattheir story todifferent staffPolicies areapplied thesame way toeveryone, evenwhen needsare differentNewcomers areexpected toalreadyunderstandhow Cityservices workA servicelocation isnot easy toaccess bytransitA complaintabout racismis minimizedor not takenseriouslyOffice hoursare onlyduring the"typical"workdayA resident istold tocontact adifferentdepartmentMaterialsonly reflectone cultureor way of lifeThewebsite isdifficult tonavigateA person hasto wait along time onhold with 311Forms arelong andhard tounderstandRegistrationis onlyavailableonlineA residenthas to comein person tocomplete theprocessA resident isseen as“difficult” whenraisingconcerns aboutfairnessEmploymentservices areonly offeredin English orFrenchStaff rely on pastexperiencesinstead ofunderstandingthe currentsituationInterpretationservices arenot offeredright awayStaff assume aperson doesnot understandbased on howthey look orspeakA residentleaves withoutgetting thehelp theyneedA resident istold to “comeback withsomeone whocan help them”A resident istreateddifferentlybecause oftheir accent orhow they speak

Barrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A resident’s concern is not followed up on
  2. Staff give different answers to the same question
  3. A program is only offered on Friday
  4. A person has to repeat their story to different staff
  5. Policies are applied the same way to everyone, even when needs are different
  6. Newcomers are expected to already understand how City services work
  7. A service location is not easy to access by transit
  8. A complaint about racism is minimized or not taken seriously
  9. Office hours are only during the "typical" workday
  10. A resident is told to contact a different department
  11. Materials only reflect one culture or way of life
  12. The website is difficult to navigate
  13. A person has to wait a long time on hold with 311
  14. Forms are long and hard to understand
  15. Registration is only available online
  16. A resident has to come in person to complete the process
  17. A resident is seen as “difficult” when raising concerns about fairness
  18. Employment services are only offered in English or French
  19. Staff rely on past experiences instead of understanding the current situation
  20. Interpretation services are not offered right away
  21. Staff assume a person does not understand based on how they look or speak
  22. A resident leaves without getting the help they need
  23. A resident is told to “come back with someone who can help them”
  24. A resident is treated differently because of their accent or how they speak