A residenthas to comein person tocomplete theprocessRegistrationis onlyavailableonlineA resident istreateddifferentlybecause oftheir accent orhow they speakForms arelong andhard tounderstandA servicelocation isnot easy toaccess bytransitOffice hoursare onlyduring the"typical"workdayA programis onlyoffered onFridayA resident’sconcern isnot followedup onNewcomers areexpected toalreadyunderstandhow Cityservices workA complaintabout racismis minimizedor not takenseriouslyInterpretationservices arenot offeredright awayStaff givedifferentanswers tothe samequestionA residentleaves withoutgetting thehelp theyneedA resident istold tocontact adifferentdepartmentA person hasto wait along time onhold with 311Staff assume aperson doesnot understandbased on howthey look orspeakEmploymentservices areonly offeredin English orFrenchMaterialsonly reflectone cultureor way of lifeA person hasto repeattheir story todifferent staffA resident istold to “comeback withsomeone whocan help them”Thewebsite isdifficult tonavigateA resident isseen as“difficult” whenraisingconcerns aboutfairnessPolicies areapplied thesame way toeveryone, evenwhen needsare differentStaff rely on pastexperiencesinstead ofunderstandingthe currentsituationA residenthas to comein person tocomplete theprocessRegistrationis onlyavailableonlineA resident istreateddifferentlybecause oftheir accent orhow they speakForms arelong andhard tounderstandA servicelocation isnot easy toaccess bytransitOffice hoursare onlyduring the"typical"workdayA programis onlyoffered onFridayA resident’sconcern isnot followedup onNewcomers areexpected toalreadyunderstandhow Cityservices workA complaintabout racismis minimizedor not takenseriouslyInterpretationservices arenot offeredright awayStaff givedifferentanswers tothe samequestionA residentleaves withoutgetting thehelp theyneedA resident istold tocontact adifferentdepartmentA person hasto wait along time onhold with 311Staff assume aperson doesnot understandbased on howthey look orspeakEmploymentservices areonly offeredin English orFrenchMaterialsonly reflectone cultureor way of lifeA person hasto repeattheir story todifferent staffA resident istold to “comeback withsomeone whocan help them”Thewebsite isdifficult tonavigateA resident isseen as“difficult” whenraisingconcerns aboutfairnessPolicies areapplied thesame way toeveryone, evenwhen needsare differentStaff rely on pastexperiencesinstead ofunderstandingthe currentsituation

Barrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A resident has to come in person to complete the process
  2. Registration is only available online
  3. A resident is treated differently because of their accent or how they speak
  4. Forms are long and hard to understand
  5. A service location is not easy to access by transit
  6. Office hours are only during the "typical" workday
  7. A program is only offered on Friday
  8. A resident’s concern is not followed up on
  9. Newcomers are expected to already understand how City services work
  10. A complaint about racism is minimized or not taken seriously
  11. Interpretation services are not offered right away
  12. Staff give different answers to the same question
  13. A resident leaves without getting the help they need
  14. A resident is told to contact a different department
  15. A person has to wait a long time on hold with 311
  16. Staff assume a person does not understand based on how they look or speak
  17. Employment services are only offered in English or French
  18. Materials only reflect one culture or way of life
  19. A person has to repeat their story to different staff
  20. A resident is told to “come back with someone who can help them”
  21. The website is difficult to navigate
  22. A resident is seen as “difficult” when raising concerns about fairness
  23. Policies are applied the same way to everyone, even when needs are different
  24. Staff rely on past experiences instead of understanding the current situation