Employmentservices areonly offeredin English orFrenchA resident istreateddifferentlybecause oftheir accent orhow they speakA resident isseen as“difficult” whenraisingconcerns aboutfairnessA resident’sconcern isnot followedup onStaff givedifferentanswers tothe samequestionMaterialsonly reflectone cultureor way of lifeA complaintabout racismis minimizedor not takenseriouslyNewcomers areexpected toalreadyunderstandhow Cityservices workOffice hoursare onlyduring the"typical"workdayThewebsite isdifficult tonavigateA person hasto wait along time onhold with 311A servicelocation isnot easy toaccess bytransitPolicies areapplied thesame way toeveryone, evenwhen needsare differentA resident istold to “comeback withsomeone whocan help them”A programis onlyoffered onFridayInterpretationservices arenot offeredright awayA residenthas to comein person tocomplete theprocessA residentleaves withoutgetting thehelp theyneedForms arelong andhard tounderstandA resident istold tocontact adifferentdepartmentStaff assume aperson doesnot understandbased on howthey look orspeakRegistrationis onlyavailableonlineA person hasto repeattheir story todifferent staffStaff rely on pastexperiencesinstead ofunderstandingthe currentsituationEmploymentservices areonly offeredin English orFrenchA resident istreateddifferentlybecause oftheir accent orhow they speakA resident isseen as“difficult” whenraisingconcerns aboutfairnessA resident’sconcern isnot followedup onStaff givedifferentanswers tothe samequestionMaterialsonly reflectone cultureor way of lifeA complaintabout racismis minimizedor not takenseriouslyNewcomers areexpected toalreadyunderstandhow Cityservices workOffice hoursare onlyduring the"typical"workdayThewebsite isdifficult tonavigateA person hasto wait along time onhold with 311A servicelocation isnot easy toaccess bytransitPolicies areapplied thesame way toeveryone, evenwhen needsare differentA resident istold to “comeback withsomeone whocan help them”A programis onlyoffered onFridayInterpretationservices arenot offeredright awayA residenthas to comein person tocomplete theprocessA residentleaves withoutgetting thehelp theyneedForms arelong andhard tounderstandA resident istold tocontact adifferentdepartmentStaff assume aperson doesnot understandbased on howthey look orspeakRegistrationis onlyavailableonlineA person hasto repeattheir story todifferent staffStaff rely on pastexperiencesinstead ofunderstandingthe currentsituation

Barrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Employment services are only offered in English or French
  2. A resident is treated differently because of their accent or how they speak
  3. A resident is seen as “difficult” when raising concerns about fairness
  4. A resident’s concern is not followed up on
  5. Staff give different answers to the same question
  6. Materials only reflect one culture or way of life
  7. A complaint about racism is minimized or not taken seriously
  8. Newcomers are expected to already understand how City services work
  9. Office hours are only during the "typical" workday
  10. The website is difficult to navigate
  11. A person has to wait a long time on hold with 311
  12. A service location is not easy to access by transit
  13. Policies are applied the same way to everyone, even when needs are different
  14. A resident is told to “come back with someone who can help them”
  15. A program is only offered on Friday
  16. Interpretation services are not offered right away
  17. A resident has to come in person to complete the process
  18. A resident leaves without getting the help they need
  19. Forms are long and hard to understand
  20. A resident is told to contact a different department
  21. Staff assume a person does not understand based on how they look or speak
  22. Registration is only available online
  23. A person has to repeat their story to different staff
  24. Staff rely on past experiences instead of understanding the current situation