A person hasto wait along time onhold with 311Staff givedifferentanswers tothe samequestionPolicies areapplied thesame way toeveryone, evenwhen needsare differentA resident istreateddifferentlybecause oftheir accent orhow they speakMaterialsonly reflectone cultureor way of lifeOffice hoursare onlyduring the"typical"workdayRegistrationis onlyavailableonlineA resident istold tocontact adifferentdepartmentA person hasto repeattheir story todifferent staffA residenthas to comein person tocomplete theprocessInterpretationservices arenot offeredright awayStaff assume aperson doesnot understandbased on howthey look orspeakA programis onlyoffered onFridayNewcomers areexpected toalreadyunderstandhow Cityservices workForms arelong andhard tounderstandA complaintabout racismis minimizedor not takenseriouslyThewebsite isdifficult tonavigateA resident isseen as“difficult” whenraisingconcerns aboutfairnessA servicelocation isnot easy toaccess bytransitStaff rely on pastexperiencesinstead ofunderstandingthe currentsituationA resident’sconcern isnot followedup onEmploymentservices areonly offeredin English orFrenchA residentleaves withoutgetting thehelp theyneedA resident istold to “comeback withsomeone whocan help them”A person hasto wait along time onhold with 311Staff givedifferentanswers tothe samequestionPolicies areapplied thesame way toeveryone, evenwhen needsare differentA resident istreateddifferentlybecause oftheir accent orhow they speakMaterialsonly reflectone cultureor way of lifeOffice hoursare onlyduring the"typical"workdayRegistrationis onlyavailableonlineA resident istold tocontact adifferentdepartmentA person hasto repeattheir story todifferent staffA residenthas to comein person tocomplete theprocessInterpretationservices arenot offeredright awayStaff assume aperson doesnot understandbased on howthey look orspeakA programis onlyoffered onFridayNewcomers areexpected toalreadyunderstandhow Cityservices workForms arelong andhard tounderstandA complaintabout racismis minimizedor not takenseriouslyThewebsite isdifficult tonavigateA resident isseen as“difficult” whenraisingconcerns aboutfairnessA servicelocation isnot easy toaccess bytransitStaff rely on pastexperiencesinstead ofunderstandingthe currentsituationA resident’sconcern isnot followedup onEmploymentservices areonly offeredin English orFrenchA residentleaves withoutgetting thehelp theyneedA resident istold to “comeback withsomeone whocan help them”

Barrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A person has to wait a long time on hold with 311
  2. Staff give different answers to the same question
  3. Policies are applied the same way to everyone, even when needs are different
  4. A resident is treated differently because of their accent or how they speak
  5. Materials only reflect one culture or way of life
  6. Office hours are only during the "typical" workday
  7. Registration is only available online
  8. A resident is told to contact a different department
  9. A person has to repeat their story to different staff
  10. A resident has to come in person to complete the process
  11. Interpretation services are not offered right away
  12. Staff assume a person does not understand based on how they look or speak
  13. A program is only offered on Friday
  14. Newcomers are expected to already understand how City services work
  15. Forms are long and hard to understand
  16. A complaint about racism is minimized or not taken seriously
  17. The website is difficult to navigate
  18. A resident is seen as “difficult” when raising concerns about fairness
  19. A service location is not easy to access by transit
  20. Staff rely on past experiences instead of understanding the current situation
  21. A resident’s concern is not followed up on
  22. Employment services are only offered in English or French
  23. A resident leaves without getting the help they need
  24. A resident is told to “come back with someone who can help them”