A residentleaves withoutgetting thehelp theyneedNewcomers areexpected toalreadyunderstandhow Cityservices workForms arelong andhard tounderstandA resident istold to “comeback withsomeone whocan help them”A servicelocation isnot easy toaccess bytransitStaff rely on pastexperiencesinstead ofunderstandingthe currentsituationStaff assume aperson doesnot understandbased on howthey look orspeakA person hasto wait along time onhold with 311Materialsonly reflectone cultureor way of lifeThewebsite isdifficult tonavigateRegistrationis onlyavailableonlinePolicies areapplied thesame way toeveryone, evenwhen needsare differentA resident istold tocontact adifferentdepartmentOffice hoursare onlyduring the"typical"workdayA resident isseen as“difficult” whenraisingconcerns aboutfairnessA complaintabout racismis minimizedor not takenseriouslyA programis onlyoffered onFridayA person hasto repeattheir story todifferent staffA resident’sconcern isnot followedup onEmploymentservices areonly offeredin English orFrenchStaff givedifferentanswers tothe samequestionA resident istreateddifferentlybecause oftheir accent orhow they speakInterpretationservices arenot offeredright awayA residenthas to comein person tocomplete theprocessA residentleaves withoutgetting thehelp theyneedNewcomers areexpected toalreadyunderstandhow Cityservices workForms arelong andhard tounderstandA resident istold to “comeback withsomeone whocan help them”A servicelocation isnot easy toaccess bytransitStaff rely on pastexperiencesinstead ofunderstandingthe currentsituationStaff assume aperson doesnot understandbased on howthey look orspeakA person hasto wait along time onhold with 311Materialsonly reflectone cultureor way of lifeThewebsite isdifficult tonavigateRegistrationis onlyavailableonlinePolicies areapplied thesame way toeveryone, evenwhen needsare differentA resident istold tocontact adifferentdepartmentOffice hoursare onlyduring the"typical"workdayA resident isseen as“difficult” whenraisingconcerns aboutfairnessA complaintabout racismis minimizedor not takenseriouslyA programis onlyoffered onFridayA person hasto repeattheir story todifferent staffA resident’sconcern isnot followedup onEmploymentservices areonly offeredin English orFrenchStaff givedifferentanswers tothe samequestionA resident istreateddifferentlybecause oftheir accent orhow they speakInterpretationservices arenot offeredright awayA residenthas to comein person tocomplete theprocess

Barrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A resident leaves without getting the help they need
  2. Newcomers are expected to already understand how City services work
  3. Forms are long and hard to understand
  4. A resident is told to “come back with someone who can help them”
  5. A service location is not easy to access by transit
  6. Staff rely on past experiences instead of understanding the current situation
  7. Staff assume a person does not understand based on how they look or speak
  8. A person has to wait a long time on hold with 311
  9. Materials only reflect one culture or way of life
  10. The website is difficult to navigate
  11. Registration is only available online
  12. Policies are applied the same way to everyone, even when needs are different
  13. A resident is told to contact a different department
  14. Office hours are only during the "typical" workday
  15. A resident is seen as “difficult” when raising concerns about fairness
  16. A complaint about racism is minimized or not taken seriously
  17. A program is only offered on Friday
  18. A person has to repeat their story to different staff
  19. A resident’s concern is not followed up on
  20. Employment services are only offered in English or French
  21. Staff give different answers to the same question
  22. A resident is treated differently because of their accent or how they speak
  23. Interpretation services are not offered right away
  24. A resident has to come in person to complete the process