NoscreenshotsattachedNo KBattachedNoworknotesUser says"It wasworkingyesterday""Nakalimutanko i-update."Duplicateincident"The MFAcode isn'tcomingthrough.""May KBpala paradito?"MajorIncidentsP1/P2"Notedpo TL."Goodcustomerservice Escalateda ticketRebootfixed itRe-openedResolvedticketQualityscoreopportunityMissingvalidationCoachingrequiredUser notavailableKB NotFollowedWrongqueueagainMissingdevicenameReset apasswordM365CopilotIncompletetroubleshootingbeforeescalationNoscreenshotsattachedNo KBattachedNoworknotesUser says"It wasworkingyesterday""Nakalimutanko i-update."Duplicateincident"The MFAcode isn'tcomingthrough.""May KBpala paradito?"MajorIncidentsP1/P2"Notedpo TL."Goodcustomerservice Escalateda ticketRebootfixed itRe-openedResolvedticketQualityscoreopportunityMissingvalidationCoachingrequiredUser notavailableKB NotFollowedWrongqueueagainMissingdevicenameReset apasswordM365CopilotIncompletetroubleshootingbeforeescalation

WB IT Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No screenshots attached
  2. No KB attached
  3. No work notes
  4. User says "It was working yesterday"
  5. "Nakalimutan ko i-update."
  6. Duplicate incident
  7. "The MFA code isn't coming through."
  8. "May KB pala para dito?"
  9. Major Incidents P1/P2
  10. "Noted po TL."
  11. Good customer service
  12. Escalated a ticket
  13. Reboot fixed it
  14. Re-opened Resolved ticket
  15. Quality score opportunity
  16. Missing validation
  17. Coaching required
  18. User not available
  19. KB Not Followed
  20. Wrong queue again
  21. Missing device name
  22. Reset a password
  23. M365 Copilot
  24. Incomplete troubleshooting before escalation