Wrongqueueagain"The MFAcode isn'tcomingthrough.""Nakalimutanko i-update."Reset apasswordNoworknotesEscalateda ticketNo KBattachedQualityscoreopportunityRe-openedResolvedticketCoachingrequiredRebootfixed itDuplicateincidentUser notavailableGoodcustomerservice IncompletetroubleshootingbeforeescalationUser says"It wasworkingyesterday"MissingdevicenameMajorIncidentsP1/P2M365CopilotMissingvalidationKB NotFollowed"May KBpala paradito?"Noscreenshotsattached"Notedpo TL."Wrongqueueagain"The MFAcode isn'tcomingthrough.""Nakalimutanko i-update."Reset apasswordNoworknotesEscalateda ticketNo KBattachedQualityscoreopportunityRe-openedResolvedticketCoachingrequiredRebootfixed itDuplicateincidentUser notavailableGoodcustomerservice IncompletetroubleshootingbeforeescalationUser says"It wasworkingyesterday"MissingdevicenameMajorIncidentsP1/P2M365CopilotMissingvalidationKB NotFollowed"May KBpala paradito?"Noscreenshotsattached"Notedpo TL."

WB IT Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wrong queue again
  2. "The MFA code isn't coming through."
  3. "Nakalimutan ko i-update."
  4. Reset a password
  5. No work notes
  6. Escalated a ticket
  7. No KB attached
  8. Quality score opportunity
  9. Re-opened Resolved ticket
  10. Coaching required
  11. Reboot fixed it
  12. Duplicate incident
  13. User not available
  14. Good customer service
  15. Incomplete troubleshooting before escalation
  16. User says "It was working yesterday"
  17. Missing device name
  18. Major Incidents P1/P2
  19. M365 Copilot
  20. Missing validation
  21. KB Not Followed
  22. "May KB pala para dito?"
  23. No screenshots attached
  24. "Noted po TL."