Rebootfixed itReset apasswordMajorIncidentsP1/P2KB NotFollowedMissingvalidationRe-openedResolvedticket"Notedpo TL.""Nakalimutanko i-update.""The MFAcode isn'tcomingthrough."IncompletetroubleshootingbeforeescalationNoscreenshotsattached"May KBpala paradito?"WrongqueueagainNoworknotesQualityscoreopportunityDuplicateincidentMissingdevicenameGoodcustomerservice No KBattachedCoachingrequiredEscalateda ticketUser says"It wasworkingyesterday"User notavailableM365CopilotRebootfixed itReset apasswordMajorIncidentsP1/P2KB NotFollowedMissingvalidationRe-openedResolvedticket"Notedpo TL.""Nakalimutanko i-update.""The MFAcode isn'tcomingthrough."IncompletetroubleshootingbeforeescalationNoscreenshotsattached"May KBpala paradito?"WrongqueueagainNoworknotesQualityscoreopportunityDuplicateincidentMissingdevicenameGoodcustomerservice No KBattachedCoachingrequiredEscalateda ticketUser says"It wasworkingyesterday"User notavailableM365Copilot

WB IT Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reboot fixed it
  2. Reset a password
  3. Major Incidents P1/P2
  4. KB Not Followed
  5. Missing validation
  6. Re-opened Resolved ticket
  7. "Noted po TL."
  8. "Nakalimutan ko i-update."
  9. "The MFA code isn't coming through."
  10. Incomplete troubleshooting before escalation
  11. No screenshots attached
  12. "May KB pala para dito?"
  13. Wrong queue again
  14. No work notes
  15. Quality score opportunity
  16. Duplicate incident
  17. Missing device name
  18. Good customer service
  19. No KB attached
  20. Coaching required
  21. Escalated a ticket
  22. User says "It was working yesterday"
  23. User not available
  24. M365 Copilot