MissingvalidationEscalateda ticketGoodcustomerservice M365CopilotNoworknotesRebootfixed itUser says"It wasworkingyesterday"IncompletetroubleshootingbeforeescalationCoachingrequiredNoscreenshotsattachedWrongqueueagainQualityscoreopportunityReset apassword"Nakalimutanko i-update.""May KBpala paradito?"No KBattachedDuplicateincidentUser notavailableKB NotFollowed"The MFAcode isn'tcomingthrough."MajorIncidentsP1/P2Missingdevicename"Notedpo TL."Re-openedResolvedticketMissingvalidationEscalateda ticketGoodcustomerservice M365CopilotNoworknotesRebootfixed itUser says"It wasworkingyesterday"IncompletetroubleshootingbeforeescalationCoachingrequiredNoscreenshotsattachedWrongqueueagainQualityscoreopportunityReset apassword"Nakalimutanko i-update.""May KBpala paradito?"No KBattachedDuplicateincidentUser notavailableKB NotFollowed"The MFAcode isn'tcomingthrough."MajorIncidentsP1/P2Missingdevicename"Notedpo TL."Re-openedResolvedticket

WB IT Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Missing validation
  2. Escalated a ticket
  3. Good customer service
  4. M365 Copilot
  5. No work notes
  6. Reboot fixed it
  7. User says "It was working yesterday"
  8. Incomplete troubleshooting before escalation
  9. Coaching required
  10. No screenshots attached
  11. Wrong queue again
  12. Quality score opportunity
  13. Reset a password
  14. "Nakalimutan ko i-update."
  15. "May KB pala para dito?"
  16. No KB attached
  17. Duplicate incident
  18. User not available
  19. KB Not Followed
  20. "The MFA code isn't coming through."
  21. Major Incidents P1/P2
  22. Missing device name
  23. "Noted po TL."
  24. Re-opened Resolved ticket