Goodcustomerservice Escalateda ticket"May KBpala paradito?"CoachingrequiredNoworknotesM365CopilotReset apassword"Notedpo TL."MissingvalidationWrongqueueagainRebootfixed itRe-openedResolvedticketNoscreenshotsattachedUser says"It wasworkingyesterday"Missingdevicename"Nakalimutanko i-update."MajorIncidentsP1/P2QualityscoreopportunityKB NotFollowedDuplicateincidentNo KBattachedUser notavailableIncompletetroubleshootingbeforeescalation"The MFAcode isn'tcomingthrough."Goodcustomerservice Escalateda ticket"May KBpala paradito?"CoachingrequiredNoworknotesM365CopilotReset apassword"Notedpo TL."MissingvalidationWrongqueueagainRebootfixed itRe-openedResolvedticketNoscreenshotsattachedUser says"It wasworkingyesterday"Missingdevicename"Nakalimutanko i-update."MajorIncidentsP1/P2QualityscoreopportunityKB NotFollowedDuplicateincidentNo KBattachedUser notavailableIncompletetroubleshootingbeforeescalation"The MFAcode isn'tcomingthrough."

WB IT Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Good customer service
  2. Escalated a ticket
  3. "May KB pala para dito?"
  4. Coaching required
  5. No work notes
  6. M365 Copilot
  7. Reset a password
  8. "Noted po TL."
  9. Missing validation
  10. Wrong queue again
  11. Reboot fixed it
  12. Re-opened Resolved ticket
  13. No screenshots attached
  14. User says "It was working yesterday"
  15. Missing device name
  16. "Nakalimutan ko i-update."
  17. Major Incidents P1/P2
  18. Quality score opportunity
  19. KB Not Followed
  20. Duplicate incident
  21. No KB attached
  22. User not available
  23. Incomplete troubleshooting before escalation
  24. "The MFA code isn't coming through."