Escalateda ticketMissingvalidationQualityscoreopportunityRe-openedResolvedticketMissingdevicename"Nakalimutanko i-update.""Notedpo TL."Goodcustomerservice Rebootfixed it"The MFAcode isn'tcomingthrough."DuplicateincidentIncompletetroubleshootingbeforeescalationCoachingrequiredM365CopilotWrongqueueagainKB NotFollowedNo KBattachedNoscreenshotsattachedNoworknotesUser notavailableUser says"It wasworkingyesterday""May KBpala paradito?"Reset apasswordMajorIncidentsP1/P2Escalateda ticketMissingvalidationQualityscoreopportunityRe-openedResolvedticketMissingdevicename"Nakalimutanko i-update.""Notedpo TL."Goodcustomerservice Rebootfixed it"The MFAcode isn'tcomingthrough."DuplicateincidentIncompletetroubleshootingbeforeescalationCoachingrequiredM365CopilotWrongqueueagainKB NotFollowedNo KBattachedNoscreenshotsattachedNoworknotesUser notavailableUser says"It wasworkingyesterday""May KBpala paradito?"Reset apasswordMajorIncidentsP1/P2

WB IT Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalated a ticket
  2. Missing validation
  3. Quality score opportunity
  4. Re-opened Resolved ticket
  5. Missing device name
  6. "Nakalimutan ko i-update."
  7. "Noted po TL."
  8. Good customer service
  9. Reboot fixed it
  10. "The MFA code isn't coming through."
  11. Duplicate incident
  12. Incomplete troubleshooting before escalation
  13. Coaching required
  14. M365 Copilot
  15. Wrong queue again
  16. KB Not Followed
  17. No KB attached
  18. No screenshots attached
  19. No work notes
  20. User not available
  21. User says "It was working yesterday"
  22. "May KB pala para dito?"
  23. Reset a password
  24. Major Incidents P1/P2