IVR NOBALANCEGIVENDISSATISFACTIONWITHPROCESSINGTIME FRAMEACCOUNTOR CARDCLOSINGDISSAT WPROCESSIVR DIDNOT OFFERDESIREDOPTIONCARD BLOCKDECLINEFRUSTRATIONPOORCONNECTIONDID NOTRECEIVENEW CARD- AUTOCAPTUREMISINFORMEDEMPLOYEE DIDNOT SET UPRIGHTEXPECTATIONSDISCONNECTEDCALLPay BOFAbills-Accountnot visibleEMPLOYEERUDETREATMENTOR POORSERVICEALERT -CLIENTRECVD BUTDID NOTENROLLMISINFORMEDINTERESTCALCULATIONDID NOT RECVESTATEMENT/DOCUMENTREFUND- CREDITBALANCEREFUNDCREDITCARDCREDIT LINEREDUCED INERRORDEPTCLOSED—MONITORFORRESOLUTIONINCORRECTREPORTINGTO CREDITBUREAU - NOTDELIQUENCYERRORPROMOTIONRATEDURATIONCLIENTCONFUSIONWAITTIMECALLAUTHENTICATIONPROCESSCARDREWARDSEARNING ORCALCULATIONDISPUTEFRUSTRATEDWITHMUTILPLETRANSFERS  LOG IN RESETCREDENTIALSIVR NOBALANCEGIVENDISSATISFACTIONWITHPROCESSINGTIME FRAMEACCOUNTOR CARDCLOSINGDISSAT WPROCESSIVR DIDNOT OFFERDESIREDOPTIONCARD BLOCKDECLINEFRUSTRATIONPOORCONNECTIONDID NOTRECEIVENEW CARD- AUTOCAPTUREMISINFORMEDEMPLOYEE DIDNOT SET UPRIGHTEXPECTATIONSDISCONNECTEDCALLPay BOFAbills-Accountnot visibleEMPLOYEERUDETREATMENTOR POORSERVICEALERT -CLIENTRECVD BUTDID NOTENROLLMISINFORMEDINTERESTCALCULATIONDID NOT RECVESTATEMENT/DOCUMENTREFUND- CREDITBALANCEREFUNDCREDITCARDCREDIT LINEREDUCED INERRORDEPTCLOSED—MONITORFORRESOLUTIONINCORRECTREPORTINGTO CREDITBUREAU - NOTDELIQUENCYERRORPROMOTIONRATEDURATIONCLIENTCONFUSIONWAITTIMECALLAUTHENTICATIONPROCESSCARDREWARDSEARNING ORCALCULATIONDISPUTEFRUSTRATEDWITHMUTILPLETRANSFERS  LOG IN RESETCREDENTIALS

Complaints Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. IVR NO BALANCE GIVEN
  2. DISSATISFACTION WITH PROCESSING TIME FRAME
  3. ACCOUNT OR CARD CLOSING DISSAT W PROCESS
  4. IVR DID NOT OFFER DESIRED OPTION
  5. CARD BLOCK DECLINE FRUSTRATION
  6. POOR CONNECTION
  7. DID NOT RECEIVE NEW CARD - AUTO CAPTURE
  8. MISINFORMED EMPLOYEE DID NOT SET UP RIGHT EXPECTATIONS
  9. DISCONNECTED CALL
  10. Pay BOFA bills- Account not visible
  11. EMPLOYEE RUDE TREATMENT OR POOR SERVICE
  12. ALERT - CLIENT RECVD BUT DID NOT ENROLL
  13. MISINFORMED INTEREST CALCULATION
  14. DID NOT RECVE STATEMENT/DOCUMENT
  15. REFUND - CREDIT BALANCE REFUND
  16. CREDIT CARD CREDIT LINE REDUCED IN ERROR
  17. DEPT CLOSED—MONITOR FOR RESOLUTION
  18. INCORRECT REPORTING TO CREDIT BUREAU - NOT DELIQUENCY ERROR
  19. PROMOTION RATE DURATION CLIENT CONFUSION
  20. WAIT TIME
  21. CALL AUTHENTICATION PROCESS
  22. CARD REWARDS EARNING OR CALCULATION DISPUTE
  23. FRUSTRATED WITH MUTILPLE TRANSFERS
  24. LOG IN RESET CREDENTIALS