(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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IVR NO BALANCE GIVEN
CARD BLOCK DECLINE FRUSTRATION
EMPLOYEE RUDE TREATMENT OR POOR SERVICE
FRUSTRATED WITH MUTILPLE TRANSFERS
CARD REWARDS EARNING OR CALCULATION DISPUTE
CREDIT CARD CREDIT LINE REDUCED IN ERROR
ACCOUNT OR CARD CLOSING DISSAT W PROCESS
DEPT CLOSED—MONITOR FOR RESOLUTION
DID NOT RECVE STATEMENT/DOCUMENT
Pay BOFA bills- Account not visible
DID NOT RECEIVE NEW CARD - AUTO CAPTURE
MISINFORMED INTEREST CALCULATION
ALERT - CLIENT RECVD BUT DID NOT ENROLL
MISINFORMED EMPLOYEE DID NOT SET UP RIGHT EXPECTATIONS
REFUND - CREDIT BALANCE REFUND
POOR CONNECTION
IVR DID NOT OFFER DESIRED OPTION
WAIT TIME
DISCONNECTED CALL
CALL AUTHENTICATION PROCESS
LOG IN RESET CREDENTIALS
PROMOTION RATE DURATION CLIENT CONFUSION
INCORRECT REPORTING TO CREDIT BUREAU - NOT DELIQUENCY ERROR
