DID NOT RECVESTATEMENT/DOCUMENTCREDITCARDCREDIT LINEREDUCED INERRORREFUND- CREDITBALANCEREFUNDCARD BLOCKDECLINEFRUSTRATIONPOORCONNECTIONPROMOTIONRATEDURATIONCLIENTCONFUSIONEMPLOYEERUDETREATMENTOR POORSERVICEMISINFORMEDINTERESTCALCULATIONIVR DIDNOT OFFERDESIREDOPTIONDEPTCLOSED—MONITORFORRESOLUTIONLOG IN RESETCREDENTIALSMISINFORMEDEMPLOYEE DIDNOT SET UPRIGHTEXPECTATIONSACCOUNTOR CARDCLOSINGDISSAT WPROCESSPay BOFAbills-Accountnot visibleFRUSTRATEDWITHMUTILPLETRANSFERS  DISCONNECTEDCALLINCORRECTREPORTINGTO CREDITBUREAU - NOTDELIQUENCYERRORDID NOTRECEIVENEW CARD- AUTOCAPTURECALLAUTHENTICATIONPROCESSCARDREWARDSEARNING ORCALCULATIONDISPUTEIVR NOBALANCEGIVENWAITTIMEALERT -CLIENTRECVD BUTDID NOTENROLLDISSATISFACTIONWITHPROCESSINGTIME FRAMEDID NOT RECVESTATEMENT/DOCUMENTCREDITCARDCREDIT LINEREDUCED INERRORREFUND- CREDITBALANCEREFUNDCARD BLOCKDECLINEFRUSTRATIONPOORCONNECTIONPROMOTIONRATEDURATIONCLIENTCONFUSIONEMPLOYEERUDETREATMENTOR POORSERVICEMISINFORMEDINTERESTCALCULATIONIVR DIDNOT OFFERDESIREDOPTIONDEPTCLOSED—MONITORFORRESOLUTIONLOG IN RESETCREDENTIALSMISINFORMEDEMPLOYEE DIDNOT SET UPRIGHTEXPECTATIONSACCOUNTOR CARDCLOSINGDISSAT WPROCESSPay BOFAbills-Accountnot visibleFRUSTRATEDWITHMUTILPLETRANSFERS  DISCONNECTEDCALLINCORRECTREPORTINGTO CREDITBUREAU - NOTDELIQUENCYERRORDID NOTRECEIVENEW CARD- AUTOCAPTURECALLAUTHENTICATIONPROCESSCARDREWARDSEARNING ORCALCULATIONDISPUTEIVR NOBALANCEGIVENWAITTIMEALERT -CLIENTRECVD BUTDID NOTENROLLDISSATISFACTIONWITHPROCESSINGTIME FRAME

Complaints Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. DID NOT RECVE STATEMENT/DOCUMENT
  2. CREDIT CARD CREDIT LINE REDUCED IN ERROR
  3. REFUND - CREDIT BALANCE REFUND
  4. CARD BLOCK DECLINE FRUSTRATION
  5. POOR CONNECTION
  6. PROMOTION RATE DURATION CLIENT CONFUSION
  7. EMPLOYEE RUDE TREATMENT OR POOR SERVICE
  8. MISINFORMED INTEREST CALCULATION
  9. IVR DID NOT OFFER DESIRED OPTION
  10. DEPT CLOSED—MONITOR FOR RESOLUTION
  11. LOG IN RESET CREDENTIALS
  12. MISINFORMED EMPLOYEE DID NOT SET UP RIGHT EXPECTATIONS
  13. ACCOUNT OR CARD CLOSING DISSAT W PROCESS
  14. Pay BOFA bills- Account not visible
  15. FRUSTRATED WITH MUTILPLE TRANSFERS
  16. DISCONNECTED CALL
  17. INCORRECT REPORTING TO CREDIT BUREAU - NOT DELIQUENCY ERROR
  18. DID NOT RECEIVE NEW CARD - AUTO CAPTURE
  19. CALL AUTHENTICATION PROCESS
  20. CARD REWARDS EARNING OR CALCULATION DISPUTE
  21. IVR NO BALANCE GIVEN
  22. WAIT TIME
  23. ALERT - CLIENT RECVD BUT DID NOT ENROLL
  24. DISSATISFACTION WITH PROCESSING TIME FRAME