(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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DISCONNECTED CALL
WAIT TIME
REFUND - CREDIT BALANCE REFUND
Pay BOFA bills- Account not visible
CREDIT CARD CREDIT LINE REDUCED IN ERROR
INCORRECT REPORTING TO CREDIT BUREAU - NOT DELIQUENCY ERROR
CALL AUTHENTICATION PROCESS
CARD REWARDS EARNING OR CALCULATION DISPUTE
DID NOT RECEIVE NEW CARD - AUTO CAPTURE
POOR CONNECTION
EMPLOYEE RUDE TREATMENT OR POOR SERVICE
DEPT CLOSED—MONITOR FOR RESOLUTION
CARD BLOCK DECLINE FRUSTRATION
DID NOT RECVE STATEMENT/DOCUMENT
PROMOTION RATE DURATION CLIENT CONFUSION
IVR DID NOT OFFER DESIRED OPTION
ALERT - CLIENT RECVD BUT DID NOT ENROLL
ACCOUNT OR CARD CLOSING DISSAT W PROCESS
MISINFORMED EMPLOYEE DID NOT SET UP RIGHT EXPECTATIONS
