DID NOTRECEIVENEW CARD- AUTOCAPTUREPOORCONNECTIONEMPLOYEERUDETREATMENTOR POORSERVICEDISSATISFACTIONWITHPROCESSINGTIME FRAMEWAITTIMEACCOUNTOR CARDCLOSINGDISSAT WPROCESSMISINFORMEDINTERESTCALCULATIONFRUSTRATEDWITHMUTILPLETRANSFERS  REFUND- CREDITBALANCEREFUNDLOG IN RESETCREDENTIALSALERT -CLIENTRECVD BUTDID NOTENROLLPROMOTIONRATEDURATIONCLIENTCONFUSIONCALLAUTHENTICATIONPROCESSMISINFORMEDEMPLOYEE DIDNOT SET UPRIGHTEXPECTATIONSCARD BLOCKDECLINEFRUSTRATIONDISCONNECTEDCALLDID NOT RECVESTATEMENT/DOCUMENTIVR NOBALANCEGIVENCARDREWARDSEARNING ORCALCULATIONDISPUTECREDITCARDCREDIT LINEREDUCED INERRORIVR DIDNOT OFFERDESIREDOPTIONINCORRECTREPORTINGTO CREDITBUREAU - NOTDELIQUENCYERRORDEPTCLOSED—MONITORFORRESOLUTIONPay BOFAbills-Accountnot visibleDID NOTRECEIVENEW CARD- AUTOCAPTUREPOORCONNECTIONEMPLOYEERUDETREATMENTOR POORSERVICEDISSATISFACTIONWITHPROCESSINGTIME FRAMEWAITTIMEACCOUNTOR CARDCLOSINGDISSAT WPROCESSMISINFORMEDINTERESTCALCULATIONFRUSTRATEDWITHMUTILPLETRANSFERS  REFUND- CREDITBALANCEREFUNDLOG IN RESETCREDENTIALSALERT -CLIENTRECVD BUTDID NOTENROLLPROMOTIONRATEDURATIONCLIENTCONFUSIONCALLAUTHENTICATIONPROCESSMISINFORMEDEMPLOYEE DIDNOT SET UPRIGHTEXPECTATIONSCARD BLOCKDECLINEFRUSTRATIONDISCONNECTEDCALLDID NOT RECVESTATEMENT/DOCUMENTIVR NOBALANCEGIVENCARDREWARDSEARNING ORCALCULATIONDISPUTECREDITCARDCREDIT LINEREDUCED INERRORIVR DIDNOT OFFERDESIREDOPTIONINCORRECTREPORTINGTO CREDITBUREAU - NOTDELIQUENCYERRORDEPTCLOSED—MONITORFORRESOLUTIONPay BOFAbills-Accountnot visible

Complaints Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. DID NOT RECEIVE NEW CARD - AUTO CAPTURE
  2. POOR CONNECTION
  3. EMPLOYEE RUDE TREATMENT OR POOR SERVICE
  4. DISSATISFACTION WITH PROCESSING TIME FRAME
  5. WAIT TIME
  6. ACCOUNT OR CARD CLOSING DISSAT W PROCESS
  7. MISINFORMED INTEREST CALCULATION
  8. FRUSTRATED WITH MUTILPLE TRANSFERS
  9. REFUND - CREDIT BALANCE REFUND
  10. LOG IN RESET CREDENTIALS
  11. ALERT - CLIENT RECVD BUT DID NOT ENROLL
  12. PROMOTION RATE DURATION CLIENT CONFUSION
  13. CALL AUTHENTICATION PROCESS
  14. MISINFORMED EMPLOYEE DID NOT SET UP RIGHT EXPECTATIONS
  15. CARD BLOCK DECLINE FRUSTRATION
  16. DISCONNECTED CALL
  17. DID NOT RECVE STATEMENT/DOCUMENT
  18. IVR NO BALANCE GIVEN
  19. CARD REWARDS EARNING OR CALCULATION DISPUTE
  20. CREDIT CARD CREDIT LINE REDUCED IN ERROR
  21. IVR DID NOT OFFER DESIRED OPTION
  22. INCORRECT REPORTING TO CREDIT BUREAU - NOT DELIQUENCY ERROR
  23. DEPT CLOSED—MONITOR FOR RESOLUTION
  24. Pay BOFA bills- Account not visible