DEVELOPINGTRUSTpositivecommunicationASSERTIVECommunicationPronounce basicrights withoutviolating othersrightsCOLLABORATIONBoth people try toactively findsolutions that willsatisfy them bothFORCE Oneperson achievestheir own goals atthe expense of theother personACTIVELISTENINGprocess ofhearing whatothers aresayingAssimilation theculturalabsorption of aminority groupinto the maincultural bodyFALSEASSURANCEEx: "Don'tworry" or "Itwill be ok"Ethnocentrismbelieving thatone's ownethnic group,culture, ornation is bestEstablishingeye contactpositivecommunicationEQUALITY Allparticipants inthe processare equalAGGRESSIVECommunicationmake decisionsfor self and others;intent of comingout the winnerInformation can beinfluenced bycontext, personalperceptions andpast expereincesSUPPORTIVENESSfeelings expressedwith spontaneityrather than strategy;requires willingnessActiveListeningshowsrespect forthe speakerEMPATHY Feelingbelieving the otherpersons feelingsare valid,legitimate, andjustifiedBiculturalismcombining twodistinctcultures in asingle regionAssimilation theculturalabsorption of aminority groupinto the maincultural bodyMINORITY anethnic groupsmaller thatthe majoritygroupBLOCKINGoccurs when anurse respondswith noncommittalor generalizedanswersFILTRATIONfiltering aportion ofstimuliAVOIDANCEpassivebehavior andwithdraw fromconflictOPENNESSfeelings andthoughts arestated directlyand honestlyPerceptionawarenessthrough theexcitation ofall the sencesSBARS-SituationB-BackgroundA-AssessmentR-RecommendationDEVELOPINGTRUSTpositivecommunicationASSERTIVECommunicationPronounce basicrights withoutviolating othersrightsCOLLABORATIONBoth people try toactively findsolutions that willsatisfy them bothFORCE Oneperson achievestheir own goals atthe expense of theother personACTIVELISTENINGprocess ofhearing whatothers aresayingAssimilation theculturalabsorption of aminority groupinto the maincultural bodyFALSEASSURANCEEx: "Don'tworry" or "Itwill be ok"Ethnocentrismbelieving thatone's ownethnic group,culture, ornation is bestEstablishingeye contactpositivecommunicationEQUALITY Allparticipants inthe processare equalAGGRESSIVECommunicationmake decisionsfor self and others;intent of comingout the winnerInformation can beinfluenced bycontext, personalperceptions andpast expereincesSUPPORTIVENESSfeelings expressedwith spontaneityrather than strategy;requires willingnessActiveListeningshowsrespect forthe speakerEMPATHY Feelingbelieving the otherpersons feelingsare valid,legitimate, andjustifiedBiculturalismcombining twodistinctcultures in asingle regionAssimilation theculturalabsorption of aminority groupinto the maincultural bodyMINORITY anethnic groupsmaller thatthe majoritygroupBLOCKINGoccurs when anurse respondswith noncommittalor generalizedanswersFILTRATIONfiltering aportion ofstimuliAVOIDANCEpassivebehavior andwithdraw fromconflictOPENNESSfeelings andthoughts arestated directlyand honestlyPerceptionawarenessthrough theexcitation ofall the sencesSBARS-SituationB-BackgroundA-AssessmentR-Recommendation

Culture Competency/Effective Communication/Conflict Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. DEVELOPING TRUST positive communication
  2. ASSERTIVE Communication Pronounce basic rights without violating others rights
  3. COLLABORATION Both people try to actively find solutions that will satisfy them both
  4. FORCE One person achieves their own goals at the expense of the other person
  5. ACTIVE LISTENING process of hearing what others are saying
  6. Assimilation the cultural absorption of a minority group into the main cultural body
  7. FALSE ASSURANCE Ex: "Don't worry" or "It will be ok"
  8. Ethnocentrism believing that one's own ethnic group, culture, or nation is best
  9. Establishing eye contact positive communication
  10. EQUALITY All participants in the process are equal
  11. AGGRESSIVE Communication make decisions for self and others; intent of coming out the winner
  12. Information can be influenced by context, personal perceptions and past expereinces
  13. SUPPORTIVENESS feelings expressed with spontaneity rather than strategy; requires willingness
  14. Active Listening shows respect for the speaker
  15. EMPATHY Feeling believing the other persons feelings are valid, legitimate, and justified
  16. Biculturalism combining two distinct cultures in a single region
  17. Assimilation the cultural absorption of a minority group into the main cultural body
  18. MINORITY an ethnic group smaller that the majority group
  19. BLOCKING occurs when a nurse responds with noncommittal or generalized answers
  20. FILTRATION filtering a portion of stimuli
  21. AVOIDANCE passive behavior and withdraw from conflict
  22. OPENNESS feelings and thoughts are stated directly and honestly
  23. Perception awareness through the excitation of all the sences
  24. SBAR S-Situation B-Background A-Assessment R-Recommendation