SUPPORTIVENESSfeelings expressedwith spontaneityrather than strategy;requires willingnessPerceptionawarenessthrough theexcitation ofall the sencesMINORITY anethnic groupsmaller thatthe majoritygroupDEVELOPINGTRUSTpositivecommunicationOPENNESSfeelings andthoughts arestated directlyand honestlyEQUALITY Allparticipants inthe processare equalBiculturalismcombining twodistinctcultures in asingle regionFORCE Oneperson achievestheir own goals atthe expense of theother personBLOCKINGoccurs when anurse respondswith noncommittalor generalizedanswersEstablishingeye contactpositivecommunicationAGGRESSIVECommunicationmake decisionsfor self and others;intent of comingout the winnerFILTRATIONfiltering aportion ofstimuliAssimilation theculturalabsorption of aminority groupinto the maincultural bodyAVOIDANCEpassivebehavior andwithdraw fromconflictEthnocentrismbelieving thatone's ownethnic group,culture, ornation is bestCOLLABORATIONBoth people try toactively findsolutions that willsatisfy them bothInformation can beinfluenced bycontext, personalperceptions andpast expereincesASSERTIVECommunicationPronounce basicrights withoutviolating othersrightsACTIVELISTENINGprocess ofhearing whatothers aresayingEMPATHY Feelingbelieving the otherpersons feelingsare valid,legitimate, andjustifiedSBARS-SituationB-BackgroundA-AssessmentR-RecommendationAssimilation theculturalabsorption of aminority groupinto the maincultural bodyActiveListeningshowsrespect forthe speakerFALSEASSURANCEEx: "Don'tworry" or "Itwill be ok"SUPPORTIVENESSfeelings expressedwith spontaneityrather than strategy;requires willingnessPerceptionawarenessthrough theexcitation ofall the sencesMINORITY anethnic groupsmaller thatthe majoritygroupDEVELOPINGTRUSTpositivecommunicationOPENNESSfeelings andthoughts arestated directlyand honestlyEQUALITY Allparticipants inthe processare equalBiculturalismcombining twodistinctcultures in asingle regionFORCE Oneperson achievestheir own goals atthe expense of theother personBLOCKINGoccurs when anurse respondswith noncommittalor generalizedanswersEstablishingeye contactpositivecommunicationAGGRESSIVECommunicationmake decisionsfor self and others;intent of comingout the winnerFILTRATIONfiltering aportion ofstimuliAssimilation theculturalabsorption of aminority groupinto the maincultural bodyAVOIDANCEpassivebehavior andwithdraw fromconflictEthnocentrismbelieving thatone's ownethnic group,culture, ornation is bestCOLLABORATIONBoth people try toactively findsolutions that willsatisfy them bothInformation can beinfluenced bycontext, personalperceptions andpast expereincesASSERTIVECommunicationPronounce basicrights withoutviolating othersrightsACTIVELISTENINGprocess ofhearing whatothers aresayingEMPATHY Feelingbelieving the otherpersons feelingsare valid,legitimate, andjustifiedSBARS-SituationB-BackgroundA-AssessmentR-RecommendationAssimilation theculturalabsorption of aminority groupinto the maincultural bodyActiveListeningshowsrespect forthe speakerFALSEASSURANCEEx: "Don'tworry" or "Itwill be ok"

Culture Competency/Effective Communication/Conflict Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SUPPORTIVENESS feelings expressed with spontaneity rather than strategy; requires willingness
  2. Perception awareness through the excitation of all the sences
  3. MINORITY an ethnic group smaller that the majority group
  4. DEVELOPING TRUST positive communication
  5. OPENNESS feelings and thoughts are stated directly and honestly
  6. EQUALITY All participants in the process are equal
  7. Biculturalism combining two distinct cultures in a single region
  8. FORCE One person achieves their own goals at the expense of the other person
  9. BLOCKING occurs when a nurse responds with noncommittal or generalized answers
  10. Establishing eye contact positive communication
  11. AGGRESSIVE Communication make decisions for self and others; intent of coming out the winner
  12. FILTRATION filtering a portion of stimuli
  13. Assimilation the cultural absorption of a minority group into the main cultural body
  14. AVOIDANCE passive behavior and withdraw from conflict
  15. Ethnocentrism believing that one's own ethnic group, culture, or nation is best
  16. COLLABORATION Both people try to actively find solutions that will satisfy them both
  17. Information can be influenced by context, personal perceptions and past expereinces
  18. ASSERTIVE Communication Pronounce basic rights without violating others rights
  19. ACTIVE LISTENING process of hearing what others are saying
  20. EMPATHY Feeling believing the other persons feelings are valid, legitimate, and justified
  21. SBAR S-Situation B-Background A-Assessment R-Recommendation
  22. Assimilation the cultural absorption of a minority group into the main cultural body
  23. Active Listening shows respect for the speaker
  24. FALSE ASSURANCE Ex: "Don't worry" or "It will be ok"