Perceptionawarenessthrough theexcitation ofall the sencesEQUALITY Allparticipants inthe processare equalAGGRESSIVECommunicationmake decisionsfor self and others;intent of comingout the winnerASSERTIVECommunicationPronounce basicrights withoutviolating othersrightsACTIVELISTENINGprocess ofhearing whatothers aresayingCOLLABORATIONBoth people try toactively findsolutions that willsatisfy them bothEMPATHY Feelingbelieving the otherpersons feelingsare valid,legitimate, andjustifiedBiculturalismcombining twodistinctcultures in asingle regionSBARS-SituationB-BackgroundA-AssessmentR-RecommendationAVOIDANCEpassivebehavior andwithdraw fromconflictMINORITY anethnic groupsmaller thatthe majoritygroupDEVELOPINGTRUSTpositivecommunicationOPENNESSfeelings andthoughts arestated directlyand honestlyActiveListeningshowsrespect forthe speakerInformation can beinfluenced bycontext, personalperceptions andpast expereincesEstablishingeye contactpositivecommunicationAssimilation theculturalabsorption of aminority groupinto the maincultural bodyFILTRATIONfiltering aportion ofstimuliFORCE Oneperson achievestheir own goals atthe expense of theother personSUPPORTIVENESSfeelings expressedwith spontaneityrather than strategy;requires willingnessFALSEASSURANCEEx: "Don'tworry" or "Itwill be ok"BLOCKINGoccurs when anurse respondswith noncommittalor generalizedanswersEthnocentrismbelieving thatone's ownethnic group,culture, ornation is bestAssimilation theculturalabsorption of aminority groupinto the maincultural bodyPerceptionawarenessthrough theexcitation ofall the sencesEQUALITY Allparticipants inthe processare equalAGGRESSIVECommunicationmake decisionsfor self and others;intent of comingout the winnerASSERTIVECommunicationPronounce basicrights withoutviolating othersrightsACTIVELISTENINGprocess ofhearing whatothers aresayingCOLLABORATIONBoth people try toactively findsolutions that willsatisfy them bothEMPATHY Feelingbelieving the otherpersons feelingsare valid,legitimate, andjustifiedBiculturalismcombining twodistinctcultures in asingle regionSBARS-SituationB-BackgroundA-AssessmentR-RecommendationAVOIDANCEpassivebehavior andwithdraw fromconflictMINORITY anethnic groupsmaller thatthe majoritygroupDEVELOPINGTRUSTpositivecommunicationOPENNESSfeelings andthoughts arestated directlyand honestlyActiveListeningshowsrespect forthe speakerInformation can beinfluenced bycontext, personalperceptions andpast expereincesEstablishingeye contactpositivecommunicationAssimilation theculturalabsorption of aminority groupinto the maincultural bodyFILTRATIONfiltering aportion ofstimuliFORCE Oneperson achievestheir own goals atthe expense of theother personSUPPORTIVENESSfeelings expressedwith spontaneityrather than strategy;requires willingnessFALSEASSURANCEEx: "Don'tworry" or "Itwill be ok"BLOCKINGoccurs when anurse respondswith noncommittalor generalizedanswersEthnocentrismbelieving thatone's ownethnic group,culture, ornation is bestAssimilation theculturalabsorption of aminority groupinto the maincultural body

Culture Competency/Effective Communication/Conflict Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Perception awareness through the excitation of all the sences
  2. EQUALITY All participants in the process are equal
  3. AGGRESSIVE Communication make decisions for self and others; intent of coming out the winner
  4. ASSERTIVE Communication Pronounce basic rights without violating others rights
  5. ACTIVE LISTENING process of hearing what others are saying
  6. COLLABORATION Both people try to actively find solutions that will satisfy them both
  7. EMPATHY Feeling believing the other persons feelings are valid, legitimate, and justified
  8. Biculturalism combining two distinct cultures in a single region
  9. SBAR S-Situation B-Background A-Assessment R-Recommendation
  10. AVOIDANCE passive behavior and withdraw from conflict
  11. MINORITY an ethnic group smaller that the majority group
  12. DEVELOPING TRUST positive communication
  13. OPENNESS feelings and thoughts are stated directly and honestly
  14. Active Listening shows respect for the speaker
  15. Information can be influenced by context, personal perceptions and past expereinces
  16. Establishing eye contact positive communication
  17. Assimilation the cultural absorption of a minority group into the main cultural body
  18. FILTRATION filtering a portion of stimuli
  19. FORCE One person achieves their own goals at the expense of the other person
  20. SUPPORTIVENESS feelings expressed with spontaneity rather than strategy; requires willingness
  21. FALSE ASSURANCE Ex: "Don't worry" or "It will be ok"
  22. BLOCKING occurs when a nurse responds with noncommittal or generalized answers
  23. Ethnocentrism believing that one's own ethnic group, culture, or nation is best
  24. Assimilation the cultural absorption of a minority group into the main cultural body