Ethnocentrismbelieving thatone's ownethnic group,culture, ornation is bestMINORITY anethnic groupsmaller thatthe majoritygroupPerceptionawarenessthrough theexcitation ofall the sencesAssimilation theculturalabsorption of aminority groupinto the maincultural bodySUPPORTIVENESSfeelings expressedwith spontaneityrather than strategy;requires willingnessActiveListeningshowsrespect forthe speakerBiculturalismcombining twodistinctcultures in asingle regionDEVELOPINGTRUSTpositivecommunicationBLOCKINGoccurs when anurse respondswith noncommittalor generalizedanswersSBARS-SituationB-BackgroundA-AssessmentR-RecommendationACTIVELISTENINGprocess ofhearing whatothers aresayingFORCE Oneperson achievestheir own goals atthe expense of theother personInformation can beinfluenced bycontext, personalperceptions andpast expereincesCOLLABORATIONBoth people try toactively findsolutions that willsatisfy them bothEQUALITY Allparticipants inthe processare equalAGGRESSIVECommunicationmake decisionsfor self and others;intent of comingout the winnerEMPATHY Feelingbelieving the otherpersons feelingsare valid,legitimate, andjustifiedOPENNESSfeelings andthoughts arestated directlyand honestlyFILTRATIONfiltering aportion ofstimuliFALSEASSURANCEEx: "Don'tworry" or "Itwill be ok"Assimilation theculturalabsorption of aminority groupinto the maincultural bodyAVOIDANCEpassivebehavior andwithdraw fromconflictEstablishingeye contactpositivecommunicationASSERTIVECommunicationPronounce basicrights withoutviolating othersrightsEthnocentrismbelieving thatone's ownethnic group,culture, ornation is bestMINORITY anethnic groupsmaller thatthe majoritygroupPerceptionawarenessthrough theexcitation ofall the sencesAssimilation theculturalabsorption of aminority groupinto the maincultural bodySUPPORTIVENESSfeelings expressedwith spontaneityrather than strategy;requires willingnessActiveListeningshowsrespect forthe speakerBiculturalismcombining twodistinctcultures in asingle regionDEVELOPINGTRUSTpositivecommunicationBLOCKINGoccurs when anurse respondswith noncommittalor generalizedanswersSBARS-SituationB-BackgroundA-AssessmentR-RecommendationACTIVELISTENINGprocess ofhearing whatothers aresayingFORCE Oneperson achievestheir own goals atthe expense of theother personInformation can beinfluenced bycontext, personalperceptions andpast expereincesCOLLABORATIONBoth people try toactively findsolutions that willsatisfy them bothEQUALITY Allparticipants inthe processare equalAGGRESSIVECommunicationmake decisionsfor self and others;intent of comingout the winnerEMPATHY Feelingbelieving the otherpersons feelingsare valid,legitimate, andjustifiedOPENNESSfeelings andthoughts arestated directlyand honestlyFILTRATIONfiltering aportion ofstimuliFALSEASSURANCEEx: "Don'tworry" or "Itwill be ok"Assimilation theculturalabsorption of aminority groupinto the maincultural bodyAVOIDANCEpassivebehavior andwithdraw fromconflictEstablishingeye contactpositivecommunicationASSERTIVECommunicationPronounce basicrights withoutviolating othersrights

Culture Competency/Effective Communication/Conflict Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ethnocentrism believing that one's own ethnic group, culture, or nation is best
  2. MINORITY an ethnic group smaller that the majority group
  3. Perception awareness through the excitation of all the sences
  4. Assimilation the cultural absorption of a minority group into the main cultural body
  5. SUPPORTIVENESS feelings expressed with spontaneity rather than strategy; requires willingness
  6. Active Listening shows respect for the speaker
  7. Biculturalism combining two distinct cultures in a single region
  8. DEVELOPING TRUST positive communication
  9. BLOCKING occurs when a nurse responds with noncommittal or generalized answers
  10. SBAR S-Situation B-Background A-Assessment R-Recommendation
  11. ACTIVE LISTENING process of hearing what others are saying
  12. FORCE One person achieves their own goals at the expense of the other person
  13. Information can be influenced by context, personal perceptions and past expereinces
  14. COLLABORATION Both people try to actively find solutions that will satisfy them both
  15. EQUALITY All participants in the process are equal
  16. AGGRESSIVE Communication make decisions for self and others; intent of coming out the winner
  17. EMPATHY Feeling believing the other persons feelings are valid, legitimate, and justified
  18. OPENNESS feelings and thoughts are stated directly and honestly
  19. FILTRATION filtering a portion of stimuli
  20. FALSE ASSURANCE Ex: "Don't worry" or "It will be ok"
  21. Assimilation the cultural absorption of a minority group into the main cultural body
  22. AVOIDANCE passive behavior and withdraw from conflict
  23. Establishing eye contact positive communication
  24. ASSERTIVE Communication Pronounce basic rights without violating others rights