EMPATHY Feelingbelieving the otherpersons feelingsare valid,legitimate, andjustifiedPerceptionawarenessthrough theexcitation ofall the sencesAssimilation theculturalabsorption of aminority groupinto the maincultural bodyEQUALITY Allparticipants inthe processare equalBLOCKINGoccurs when anurse respondswith noncommittalor generalizedanswersEstablishingeye contactpositivecommunicationAVOIDANCEpassivebehavior andwithdraw fromconflictFALSEASSURANCEEx: "Don'tworry" or "Itwill be ok"Ethnocentrismbelieving thatone's ownethnic group,culture, ornation is bestBiculturalismcombining twodistinctcultures in asingle regionSBARS-SituationB-BackgroundA-AssessmentR-RecommendationACTIVELISTENINGprocess ofhearing whatothers aresayingMINORITY anethnic groupsmaller thatthe majoritygroupDEVELOPINGTRUSTpositivecommunicationInformation can beinfluenced bycontext, personalperceptions andpast expereincesOPENNESSfeelings andthoughts arestated directlyand honestlyActiveListeningshowsrespect forthe speakerASSERTIVECommunicationPronounce basicrights withoutviolating othersrightsFORCE Oneperson achievestheir own goals atthe expense of theother personAGGRESSIVECommunicationmake decisionsfor self and others;intent of comingout the winnerCOLLABORATIONBoth people try toactively findsolutions that willsatisfy them bothFILTRATIONfiltering aportion ofstimuliSUPPORTIVENESSfeelings expressedwith spontaneityrather than strategy;requires willingnessAssimilation theculturalabsorption of aminority groupinto the maincultural bodyEMPATHY Feelingbelieving the otherpersons feelingsare valid,legitimate, andjustifiedPerceptionawarenessthrough theexcitation ofall the sencesAssimilation theculturalabsorption of aminority groupinto the maincultural bodyEQUALITY Allparticipants inthe processare equalBLOCKINGoccurs when anurse respondswith noncommittalor generalizedanswersEstablishingeye contactpositivecommunicationAVOIDANCEpassivebehavior andwithdraw fromconflictFALSEASSURANCEEx: "Don'tworry" or "Itwill be ok"Ethnocentrismbelieving thatone's ownethnic group,culture, ornation is bestBiculturalismcombining twodistinctcultures in asingle regionSBARS-SituationB-BackgroundA-AssessmentR-RecommendationACTIVELISTENINGprocess ofhearing whatothers aresayingMINORITY anethnic groupsmaller thatthe majoritygroupDEVELOPINGTRUSTpositivecommunicationInformation can beinfluenced bycontext, personalperceptions andpast expereincesOPENNESSfeelings andthoughts arestated directlyand honestlyActiveListeningshowsrespect forthe speakerASSERTIVECommunicationPronounce basicrights withoutviolating othersrightsFORCE Oneperson achievestheir own goals atthe expense of theother personAGGRESSIVECommunicationmake decisionsfor self and others;intent of comingout the winnerCOLLABORATIONBoth people try toactively findsolutions that willsatisfy them bothFILTRATIONfiltering aportion ofstimuliSUPPORTIVENESSfeelings expressedwith spontaneityrather than strategy;requires willingnessAssimilation theculturalabsorption of aminority groupinto the maincultural body

Culture Competency/Effective Communication/Conflict Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. EMPATHY Feeling believing the other persons feelings are valid, legitimate, and justified
  2. Perception awareness through the excitation of all the sences
  3. Assimilation the cultural absorption of a minority group into the main cultural body
  4. EQUALITY All participants in the process are equal
  5. BLOCKING occurs when a nurse responds with noncommittal or generalized answers
  6. Establishing eye contact positive communication
  7. AVOIDANCE passive behavior and withdraw from conflict
  8. FALSE ASSURANCE Ex: "Don't worry" or "It will be ok"
  9. Ethnocentrism believing that one's own ethnic group, culture, or nation is best
  10. Biculturalism combining two distinct cultures in a single region
  11. SBAR S-Situation B-Background A-Assessment R-Recommendation
  12. ACTIVE LISTENING process of hearing what others are saying
  13. MINORITY an ethnic group smaller that the majority group
  14. DEVELOPING TRUST positive communication
  15. Information can be influenced by context, personal perceptions and past expereinces
  16. OPENNESS feelings and thoughts are stated directly and honestly
  17. Active Listening shows respect for the speaker
  18. ASSERTIVE Communication Pronounce basic rights without violating others rights
  19. FORCE One person achieves their own goals at the expense of the other person
  20. AGGRESSIVE Communication make decisions for self and others; intent of coming out the winner
  21. COLLABORATION Both people try to actively find solutions that will satisfy them both
  22. FILTRATION filtering a portion of stimuli
  23. SUPPORTIVENESS feelings expressed with spontaneity rather than strategy; requires willingness
  24. Assimilation the cultural absorption of a minority group into the main cultural body