ContactSMERTChat/HelpingHandsWent tobreakon timeReceiveda “Thankyou”Receiveda PM inTeamsWentoutsideForgottounmuteSystem loadedslow/refreshed10+claimscallSent areconUsedKC toresearchAskedcaller “Howare youtoday?”Promotedthe survey10 timesHelpedsomeonein chatTransferredmisroutedcallPlacedcall onholdHad to verifyprovider andmember info“Hello/Canyou hearme?”EducatedonproviderportalFinished acall inunder 5minutesSubmittedan authTook asip ofwaterCallerasked forsupervisorUsed akeyboardshortcutCheckedcode forauth reqs.ContactSMERTChat/HelpingHandsWent tobreakon timeReceiveda “Thankyou”Receiveda PM inTeamsWentoutsideForgottounmuteSystem loadedslow/refreshed10+claimscallSent areconUsedKC toresearchAskedcaller “Howare youtoday?”Promotedthe survey10 timesHelpedsomeonein chatTransferredmisroutedcallPlacedcall onholdHad to verifyprovider andmember info“Hello/Canyou hearme?”EducatedonproviderportalFinished acall inunder 5minutesSubmittedan authTook asip ofwaterCallerasked forsupervisorUsed akeyboardshortcutCheckedcode forauth reqs.

PSA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
B
4
I
5
B
6
I
7
N
8
O
9
B
10
G
11
O
12
G
13
N
14
I
15
G
16
G
17
N
18
G
19
N
20
O
21
I
22
O
23
I
24
B
  1. B-Contact SMERT Chat/Helping Hands
  2. O-Went to break on time
  3. B-Received a “Thank you”
  4. I-Received a PM in Teams
  5. B-Went outside
  6. I-Forgot to unmute
  7. N-System loaded slow/refreshed
  8. O-10+ claims call
  9. B-Sent a recon
  10. G-Used KC to research
  11. O-Asked caller “How are you today?”
  12. G-Promoted the survey 10 times
  13. N-Helped someone in chat
  14. I-Transferred misrouted call
  15. G-Placed call on hold
  16. G-Had to verify provider and member info
  17. N-“Hello/Can you hear me?”
  18. G-Educated on provider portal
  19. N-Finished a call in under 5 minutes
  20. O-Submitted an auth
  21. I-Took a sip of water
  22. O-Caller asked for supervisor
  23. I-Used a keyboard shortcut
  24. B-Checked code for auth reqs.