Placedcall onholdPromotedthe survey10 timesUsed akeyboardshortcutCheckedcode forauth reqs.Finished acall inunder 5minutesTransferredmisroutedcallCallerasked forsupervisorHelpedsomeonein chatWent tobreakon time10+claimscallHad to verifyprovider andmember infoSystem loadedslow/refreshedSubmittedan auth“Hello/Canyou hearme?”ContactSMERTChat/HelpingHandsReceiveda PM inTeamsForgottounmuteUsedKC toresearchAskedcaller “Howare youtoday?”WentoutsideSent areconEducatedonproviderportalTook asip ofwaterReceiveda “Thankyou”Placedcall onholdPromotedthe survey10 timesUsed akeyboardshortcutCheckedcode forauth reqs.Finished acall inunder 5minutesTransferredmisroutedcallCallerasked forsupervisorHelpedsomeonein chatWent tobreakon time10+claimscallHad to verifyprovider andmember infoSystem loadedslow/refreshedSubmittedan auth“Hello/Canyou hearme?”ContactSMERTChat/HelpingHandsReceiveda PM inTeamsForgottounmuteUsedKC toresearchAskedcaller “Howare youtoday?”WentoutsideSent areconEducatedonproviderportalTook asip ofwaterReceiveda “Thankyou”

PSA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
I
4
B
5
N
6
I
7
O
8
N
9
O
10
O
11
G
12
N
13
O
14
N
15
B
16
I
17
I
18
G
19
O
20
B
21
B
22
G
23
I
24
B
  1. G-Placed call on hold
  2. G-Promoted the survey 10 times
  3. I-Used a keyboard shortcut
  4. B-Checked code for auth reqs.
  5. N-Finished a call in under 5 minutes
  6. I-Transferred misrouted call
  7. O-Caller asked for supervisor
  8. N-Helped someone in chat
  9. O-Went to break on time
  10. O-10+ claims call
  11. G-Had to verify provider and member info
  12. N-System loaded slow/refreshed
  13. O-Submitted an auth
  14. N-“Hello/Can you hear me?”
  15. B-Contact SMERT Chat/Helping Hands
  16. I-Received a PM in Teams
  17. I-Forgot to unmute
  18. G-Used KC to research
  19. O-Asked caller “How are you today?”
  20. B-Went outside
  21. B-Sent a recon
  22. G-Educated on provider portal
  23. I-Took a sip of water
  24. B-Received a “Thank you”