Took asip ofwaterForgottounmuteTransferredmisroutedcallUsedKC toresearchWent tobreakon timeAskedcaller “Howare youtoday?”Checkedcode forauth reqs.Had to verifyprovider andmember infoSystem loadedslow/refreshedWentoutsideSent areconEducatedonproviderportalContactSMERTChat/HelpingHandsSubmittedan authUsed akeyboardshortcut“Hello/Canyou hearme?”Promotedthe survey10 timesCallerasked forsupervisorReceiveda PM inTeams10+claimscallPlacedcall onholdFinished acall inunder 5minutesHelpedsomeonein chatReceiveda “Thankyou”Took asip ofwaterForgottounmuteTransferredmisroutedcallUsedKC toresearchWent tobreakon timeAskedcaller “Howare youtoday?”Checkedcode forauth reqs.Had to verifyprovider andmember infoSystem loadedslow/refreshedWentoutsideSent areconEducatedonproviderportalContactSMERTChat/HelpingHandsSubmittedan authUsed akeyboardshortcut“Hello/Canyou hearme?”Promotedthe survey10 timesCallerasked forsupervisorReceiveda PM inTeams10+claimscallPlacedcall onholdFinished acall inunder 5minutesHelpedsomeonein chatReceiveda “Thankyou”

PSA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
I
4
G
5
O
6
O
7
B
8
G
9
N
10
B
11
B
12
G
13
B
14
O
15
I
16
N
17
G
18
O
19
I
20
O
21
G
22
N
23
N
24
B
  1. I-Took a sip of water
  2. I-Forgot to unmute
  3. I-Transferred misrouted call
  4. G-Used KC to research
  5. O-Went to break on time
  6. O-Asked caller “How are you today?”
  7. B-Checked code for auth reqs.
  8. G-Had to verify provider and member info
  9. N-System loaded slow/refreshed
  10. B-Went outside
  11. B-Sent a recon
  12. G-Educated on provider portal
  13. B-Contact SMERT Chat/Helping Hands
  14. O-Submitted an auth
  15. I-Used a keyboard shortcut
  16. N-“Hello/Can you hear me?”
  17. G-Promoted the survey 10 times
  18. O-Caller asked for supervisor
  19. I-Received a PM in Teams
  20. O-10+ claims call
  21. G-Placed call on hold
  22. N-Finished a call in under 5 minutes
  23. N-Helped someone in chat
  24. B-Received a “Thank you”