System loadedslow/refreshedTook asip ofwater10+claimscallCheckedcode forauth reqs.ForgottounmuteSent areconHad to verifyprovider andmember info“Hello/Canyou hearme?”Receiveda PM inTeamsSubmittedan authContactSMERTChat/HelpingHandsUsedKC toresearchHelpedsomeonein chatFinished acall inunder 5minutesPlacedcall onholdWent tobreakon timeCallerasked forsupervisorUsed akeyboardshortcutWentoutsideAskedcaller “Howare youtoday?”Receiveda “Thankyou”EducatedonproviderportalTransferredmisroutedcallPromotedthe survey10 timesSystem loadedslow/refreshedTook asip ofwater10+claimscallCheckedcode forauth reqs.ForgottounmuteSent areconHad to verifyprovider andmember info“Hello/Canyou hearme?”Receiveda PM inTeamsSubmittedan authContactSMERTChat/HelpingHandsUsedKC toresearchHelpedsomeonein chatFinished acall inunder 5minutesPlacedcall onholdWent tobreakon timeCallerasked forsupervisorUsed akeyboardshortcutWentoutsideAskedcaller “Howare youtoday?”Receiveda “Thankyou”EducatedonproviderportalTransferredmisroutedcallPromotedthe survey10 times

PSA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
O
4
B
5
I
6
B
7
G
8
N
9
I
10
O
11
B
12
G
13
N
14
N
15
G
16
O
17
O
18
I
19
B
20
O
21
B
22
G
23
I
24
G
  1. N-System loaded slow/refreshed
  2. I-Took a sip of water
  3. O-10+ claims call
  4. B-Checked code for auth reqs.
  5. I-Forgot to unmute
  6. B-Sent a recon
  7. G-Had to verify provider and member info
  8. N-“Hello/Can you hear me?”
  9. I-Received a PM in Teams
  10. O-Submitted an auth
  11. B-Contact SMERT Chat/Helping Hands
  12. G-Used KC to research
  13. N-Helped someone in chat
  14. N-Finished a call in under 5 minutes
  15. G-Placed call on hold
  16. O-Went to break on time
  17. O-Caller asked for supervisor
  18. I-Used a keyboard shortcut
  19. B-Went outside
  20. O-Asked caller “How are you today?”
  21. B-Received a “Thank you”
  22. G-Educated on provider portal
  23. I-Transferred misrouted call
  24. G-Promoted the survey 10 times