WentoutsideSystem loadedslow/refreshedPlacedcall onholdUsed akeyboardshortcutEducatedonproviderportalContactSMERTChat/HelpingHandsTransferredmisroutedcallReceiveda “Thankyou”Callerasked forsupervisorSent areconHad to verifyprovider andmember infoHelpedsomeonein chatForgottounmuteSubmittedan auth“Hello/Canyou hearme?”Took asip ofwaterCheckedcode forauth reqs.Went tobreakon timeReceiveda PM inTeamsPromotedthe survey10 timesUsedKC toresearchFinished acall inunder 5minutesAskedcaller “Howare youtoday?”10+claimscallWentoutsideSystem loadedslow/refreshedPlacedcall onholdUsed akeyboardshortcutEducatedonproviderportalContactSMERTChat/HelpingHandsTransferredmisroutedcallReceiveda “Thankyou”Callerasked forsupervisorSent areconHad to verifyprovider andmember infoHelpedsomeonein chatForgottounmuteSubmittedan auth“Hello/Canyou hearme?”Took asip ofwaterCheckedcode forauth reqs.Went tobreakon timeReceiveda PM inTeamsPromotedthe survey10 timesUsedKC toresearchFinished acall inunder 5minutesAskedcaller “Howare youtoday?”10+claimscall

PSA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
G
4
I
5
G
6
B
7
I
8
B
9
O
10
B
11
G
12
N
13
I
14
O
15
N
16
I
17
B
18
O
19
I
20
G
21
G
22
N
23
O
24
O
  1. B-Went outside
  2. N-System loaded slow/refreshed
  3. G-Placed call on hold
  4. I-Used a keyboard shortcut
  5. G-Educated on provider portal
  6. B-Contact SMERT Chat/Helping Hands
  7. I-Transferred misrouted call
  8. B-Received a “Thank you”
  9. O-Caller asked for supervisor
  10. B-Sent a recon
  11. G-Had to verify provider and member info
  12. N-Helped someone in chat
  13. I-Forgot to unmute
  14. O-Submitted an auth
  15. N-“Hello/Can you hear me?”
  16. I-Took a sip of water
  17. B-Checked code for auth reqs.
  18. O-Went to break on time
  19. I-Received a PM in Teams
  20. G-Promoted the survey 10 times
  21. G-Used KC to research
  22. N-Finished a call in under 5 minutes
  23. O-Asked caller “How are you today?”
  24. O-10+ claims call