Customerwants aconferencebridgeOnCall SAMdoesn'tunderstandprocessWokecustomerup withcallCustomerrequests awebex forno reasonCustomernot onsiteCustomerdemandsanescalationStatingthe issuehappenedlast week"Pleaserevert backto me & I willdo the same"Screamingchild in thebackgroundCallingthe filer "anetapp"TPM says"this is my firsttime doing thistype ofreplacement"DatalinkcallCannotunderstandcustomerSAM talksto you onJabber"This is apriority 1issue"Chat casesits for15+minutesCustomercannotunderstandphoneticsCustomeruses OCto admin,not CLICustomerwants anRCACustomerrefuses todisengageduring MXA NOWcasecreated witha few words"I don'thave muchNetAppexperience"Received acall rightbeforebreak/lunchCustomerrequestssomethingthey aren'tentitled toCustomerwants aconferencebridgeOnCall SAMdoesn'tunderstandprocessWokecustomerup withcallCustomerrequests awebex forno reasonCustomernot onsiteCustomerdemandsanescalationStatingthe issuehappenedlast week"Pleaserevert backto me & I willdo the same"Screamingchild in thebackgroundCallingthe filer "anetapp"TPM says"this is my firsttime doing thistype ofreplacement"DatalinkcallCannotunderstandcustomerSAM talksto you onJabber"This is apriority 1issue"Chat casesits for15+minutesCustomercannotunderstandphoneticsCustomeruses OCto admin,not CLICustomerwants anRCACustomerrefuses todisengageduring MXA NOWcasecreated witha few words"I don'thave muchNetAppexperience"Received acall rightbeforebreak/lunchCustomerrequestssomethingthey aren'tentitled to

NetApp Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Customer wants a conference bridge
  2. OnCall SAM doesn't understand process
  3. Woke customer up with call
  4. Customer requests a webex for no reason
  5. Customer not onsite
  6. Customer demands an escalation
  7. Stating the issue happened last week
  8. "Please revert back to me & I will do the same"
  9. Screaming child in the background
  10. Calling the filer "a netapp"
  11. TPM says "this is my first time doing this type of replacement"
  12. Datalink call
  13. Cannot understand customer
  14. SAM talks to you on Jabber
  15. "This is a priority 1 issue"
  16. Chat case sits for 15+ minutes
  17. Customer cannot understand phonetics
  18. Customer uses OC to admin, not CLI
  19. Customer wants an RCA
  20. Customer refuses to disengage during MX
  21. A NOW case created with a few words
  22. "I don't have much NetApp experience"
  23. Received a call right before break/lunch
  24. Customer requests something they aren't entitled to