(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer refuses to disengage during MX
Customer cannot understand phonetics
Stating the issue happened last week
Calling the filer "a netapp"
Customer uses OC to admin, not CLI
Customer requests something they aren't entitled to
"Please revert back to me & I will do the same"
"This is a priority 1 issue"
Chat case sits for 15+ minutes
Customer wants a conference bridge
OnCall SAM doesn't understand process
Customer
requests a
webex for
no reason
"I don't have much NetApp experience"
Customer wants an RCA
Customer demands an escalation
SAM talks to you on Jabber
Cannot understand customer
TPM says "this is my first time doing this type of replacement"
