Customerwants anRCA"Pleaserevert backto me & I willdo the same"CustomerdemandsanescalationCannotunderstandcustomerCustomerrequests awebex forno reasonOnCall SAMdoesn'tunderstandprocessCustomercannotunderstandphoneticsStatingthe issuehappenedlast week"This is apriority 1issue"Wokecustomerup withcallCallingthe filer "anetapp"Customeruses OCto admin,not CLICustomerrequestssomethingthey aren'tentitled toCustomerrefuses todisengageduring MXReceived acall rightbeforebreak/lunchCustomernot onsiteA NOWcasecreated witha few wordsScreamingchild in thebackgroundCustomerwants aconferencebridgeTPM says"this is my firsttime doing thistype ofreplacement""I don'thave muchNetAppexperience"DatalinkcallSAM talksto you onJabberChat casesits for15+minutesCustomerwants anRCA"Pleaserevert backto me & I willdo the same"CustomerdemandsanescalationCannotunderstandcustomerCustomerrequests awebex forno reasonOnCall SAMdoesn'tunderstandprocessCustomercannotunderstandphoneticsStatingthe issuehappenedlast week"This is apriority 1issue"Wokecustomerup withcallCallingthe filer "anetapp"Customeruses OCto admin,not CLICustomerrequestssomethingthey aren'tentitled toCustomerrefuses todisengageduring MXReceived acall rightbeforebreak/lunchCustomernot onsiteA NOWcasecreated witha few wordsScreamingchild in thebackgroundCustomerwants aconferencebridgeTPM says"this is my firsttime doing thistype ofreplacement""I don'thave muchNetAppexperience"DatalinkcallSAM talksto you onJabberChat casesits for15+minutes

NetApp Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer wants an RCA
  2. "Please revert back to me & I will do the same"
  3. Customer demands an escalation
  4. Cannot understand customer
  5. Customer requests a webex for no reason
  6. OnCall SAM doesn't understand process
  7. Customer cannot understand phonetics
  8. Stating the issue happened last week
  9. "This is a priority 1 issue"
  10. Woke customer up with call
  11. Calling the filer "a netapp"
  12. Customer uses OC to admin, not CLI
  13. Customer requests something they aren't entitled to
  14. Customer refuses to disengage during MX
  15. Received a call right before break/lunch
  16. Customer not onsite
  17. A NOW case created with a few words
  18. Screaming child in the background
  19. Customer wants a conference bridge
  20. TPM says "this is my first time doing this type of replacement"
  21. "I don't have much NetApp experience"
  22. Datalink call
  23. SAM talks to you on Jabber
  24. Chat case sits for 15+ minutes