Employee repeats back the concern. Employee repeats key points back to customer. Employee doesn't take criticism personally. Employee gets frustrated. Employee says, "That's not my job." Customer was happier at the end of the situation. Employee keeps calm throughout interaction. Employee keeps calm. Employee acts respectful of customer. Employee explained their actions. Employee walks away. Employee apologizes. Customer gets irate. Employee validates frustration of customer. Customer says, "Let me speak to your manager." Employee does not jump to solutions. Customer says, "I am going to call HUD." Employee treats customer with dignity. Employee actively listens. Employee was able to resolve issue successfully. Customer does not give employee time to respond. Customer hangs up phone on employee. Customer calls employee a derogatory name. Employee asks follow up questions. Employee repeats back the concern. Employee repeats key points back to customer. Employee doesn't take criticism personally. Employee gets frustrated. Employee says, "That's not my job." Customer was happier at the end of the situation. Employee keeps calm throughout interaction. Employee keeps calm. Employee acts respectful of customer. Employee explained their actions. Employee walks away. Employee apologizes. Customer gets irate. Employee validates frustration of customer. Customer says, "Let me speak to your manager." Employee does not jump to solutions. Customer says, "I am going to call HUD." Employee treats customer with dignity. Employee actively listens. Employee was able to resolve issue successfully. Customer does not give employee time to respond. Customer hangs up phone on employee. Customer calls employee a derogatory name. Employee asks follow up questions.
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Employee repeats back the concern.
Employee repeats key points back to customer.
Employee doesn't take criticism personally.
Employee gets frustrated.
Employee says, "That's not my job."
Customer was happier at the end of the situation.
Employee keeps calm throughout interaction.
Employee keeps calm.
Employee acts respectful of customer.
Employee explained their actions.
Employee walks away.
Employee apologizes.
Customer gets irate.
Employee validates frustration of customer.
Customer says, "Let me speak to your manager."
Employee does not jump to solutions.
Customer says, "I am going to call HUD."
Employee treats customer with dignity.
Employee actively listens.
Employee was able to resolve issue successfully.
Customer does not give employee time to respond.
Customer hangs up phone on employee.
Customer calls employee a derogatory name.
Employee asks follow up questions.
