Employee repeats key points back to customer. Customer says, "I am going to call HUD." Employee was able to resolve issue successfully. Employee gets frustrated. Customer says, "Let me speak to your manager." Employee walks away. Employee explained their actions. Customer gets irate. Employee repeats back the concern. Employee treats customer with dignity. Employee keeps calm throughout interaction. Customer was happier at the end of the situation. Employee actively listens. Customer does not give employee time to respond. Employee says, "That's not my job." Customer calls employee a derogatory name. Employee does not jump to solutions. Employee validates frustration of customer. Employee asks follow up questions. Employee keeps calm. Employee acts respectful of customer. Employee apologizes. Employee doesn't take criticism personally. Customer hangs up phone on employee. Employee repeats key points back to customer. Customer says, "I am going to call HUD." Employee was able to resolve issue successfully. Employee gets frustrated. Customer says, "Let me speak to your manager." Employee walks away. Employee explained their actions. Customer gets irate. Employee repeats back the concern. Employee treats customer with dignity. Employee keeps calm throughout interaction. Customer was happier at the end of the situation. Employee actively listens. Customer does not give employee time to respond. Employee says, "That's not my job." Customer calls employee a derogatory name. Employee does not jump to solutions. Employee validates frustration of customer. Employee asks follow up questions. Employee keeps calm. Employee acts respectful of customer. Employee apologizes. Employee doesn't take criticism personally. Customer hangs up phone on employee.
(Print)
Employee repeats key points back to customer.
Customer says, "I am going to call HUD."
Employee was able to resolve issue successfully.
Employee gets frustrated.
Customer says, "Let me speak to your manager."
Employee walks away.
Employee explained their actions.
Customer gets irate.
Employee repeats back the concern.
Employee treats customer with dignity.
Employee keeps calm throughout interaction.
Customer was happier at the end of the situation.
Employee actively listens.
Customer does not give employee time to respond.
Employee says, "That's not my job."
Customer calls employee a derogatory name.
Employee does not jump to solutions.
Employee validates frustration of customer.
Employee asks follow up questions.
Employee keeps calm.
Employee acts respectful of customer.
Employee apologizes.
Employee doesn't take criticism personally.
Customer hangs up phone on employee.
