Employee explained their actions. Customer calls employee a derogatory name. Customer hangs up phone on employee. Employee gets frustrated. Employee acts respectful of customer. Employee walks away. Employee repeats key points back to customer. Employee repeats back the concern. Employee keeps calm. Employee asks follow up questions. Customer says, "I am going to call HUD." Customer was happier at the end of the situation. Employee treats customer with dignity. Customer does not give employee time to respond. Employee apologizes. Employee actively listens. Employee validates frustration of customer. Employee was able to resolve issue successfully. Employee does not jump to solutions. Employee doesn't take criticism personally. Customer gets irate. Customer says, "Let me speak to your manager." Employee says, "That's not my job." Employee keeps calm throughout interaction. Employee explained their actions. Customer calls employee a derogatory name. Customer hangs up phone on employee. Employee gets frustrated. Employee acts respectful of customer. Employee walks away. Employee repeats key points back to customer. Employee repeats back the concern. Employee keeps calm. Employee asks follow up questions. Customer says, "I am going to call HUD." Customer was happier at the end of the situation. Employee treats customer with dignity. Customer does not give employee time to respond. Employee apologizes. Employee actively listens. Employee validates frustration of customer. Employee was able to resolve issue successfully. Employee does not jump to solutions. Employee doesn't take criticism personally. Customer gets irate. Customer says, "Let me speak to your manager." Employee says, "That's not my job." Employee keeps calm throughout interaction.
(Print)
Employee explained their actions.
Customer calls employee a derogatory name.
Customer hangs up phone on employee.
Employee gets frustrated.
Employee acts respectful of customer.
Employee walks away.
Employee repeats key points back to customer.
Employee repeats back the concern.
Employee keeps calm.
Employee asks follow up questions.
Customer says, "I am going to call HUD."
Customer was happier at the end of the situation.
Employee treats customer with dignity.
Customer does not give employee time to respond.
Employee apologizes.
Employee actively listens.
Employee validates frustration of customer.
Employee was able to resolve issue successfully.
Employee does not jump to solutions.
Employee doesn't take criticism personally.
Customer gets irate.
Customer says, "Let me speak to your manager."
Employee says, "That's not my job."
Employee keeps calm throughout interaction.
