This bingo card has a free space and 24 words: Employee actively listens., Employee repeats back the concern., Customer calls employee a derogatory name., Employee acts respectful of customer., Customer does not give employee time to respond., Employee asks follow up questions., Customer says, "Let me speak to your manager.", Employee keeps calm throughout interaction., Employee says, "That's not my job.", Employee walks away., Employee keeps calm., Customer says, "I am going to call HUD.", Employee repeats key points back to customer., Customer hangs up phone on employee., Employee doesn't take criticism personally., Employee gets frustrated., Employee validates frustration of customer., Employee treats customer with dignity., Employee was able to resolve issue successfully., Employee apologizes., Customer gets irate., Employee does not jump to solutions., Employee explained their actions. and Customer was happier at the end of the situation..
Caller Bingo | Academy Credit Card | Alex & Alex | PCB Bingo | CHAPTER 2!
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